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WorldSIM

2.8

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WorldSIM Reviews Summary

The company's reputation presents a mixed landscape. On the positive side, many customers appreciate the product's utility for international travel, highlighting its effectiveness and cost-saving potential compared to local SIM cards. Customer service experiences vary significantly; while some users commend specific agents for their helpfulness, a substantial number express frustration over unresponsive support and unresolved issues. Common complaints include service reliability, unexpected fees, and difficulties in obtaining refunds. Overall, the company appears to have a dedicated user base that values its offerings, but significant improvements in customer service and transparency are essential to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
50
value
49
shipping
38
returns
27
quality
48

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Worst service, I didnot receive the sim card on time before my travel. It was told to me at the final moment that, my money which I already transferred will be refunded back. It's been more than a month and I still didn't get my amount back.

It is the same statement every week I try to find out the status of the refund and they say it will be done in a week time. I will never recommend this to any one else ever.

Date of experience: June 11, 2018
WorldSIM A. — WorldSIM Rep
over a year old

Dear Wilson Z.,
We hope the issue has been resolved. In case if still any issue, please let us know at [email protected]
Thanks,
WorldSIM support

Peru
1 review
0 helpful votes
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Great Service!
June 8, 2018

Jonathan was a lot of help, was able to resolve the doubts I had clearly and swiftly in a very polite and professional manner.
Thank You World SiM

Date of experience: June 7, 2018
India
1 review
0 helpful votes
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Thanks Jonathan for you prompt help all the time. I like to be contact you directly, i know its little bit hard for you to listen my silly queries. You are very patientful and kind person. Thanks for giving me best service only because of you i am using worldsim. Once again thanks to a great guy Johnathan.

Date of experience: June 6, 2018
Nigeria
1 review
0 helpful votes
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The Customer Service officer (Allen) is such a wonderful fellow who assisted me with a step-by-step registration of my new number and a seamless transfer of my credit balance on the old number onto the new number.

Date of experience: June 6, 2018
Brazil
1 review
0 helpful votes
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I recent bougth this World Sim Card, and request assistance to setup and configurate the handset. Allan answered all my questions. Very Helpful. Now my Sim is running perfect!

Date of experience: June 6, 2018
GB
1 review
0 helpful votes
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Matt
June 6, 2018

The best Sitejabber Reviews are typically helpful and describe a personal experience you have had with a website or business. A good rule of thumb might be to ask yourself, Would I find this review useful?

Online Business Reviews can be a review of the services or products being offered by a particular website, but it can also review the content of the site (say, a news website or a website with funny videos). Basically, you can review anything that has a website.

Date of experience: June 6, 2018
Germany
1 review
0 helpful votes
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Really great prices and great options. There is customer service online or over the phone and they will always be there 24/7 to help out! Jonathan worked with me diligently to solve an issue that I was having a tough time with. Once service starts, the internet works very fast. Would recommend.

Date of experience: June 4, 2018
California
1 review
0 helpful votes
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I was debating whether to rent a portable WiFi or purchase one for my next vacation. Jonathan answered all my questions and I decided to purchase from WorldSim

Date of experience: June 4, 2018
South Sudan
1 review
0 helpful votes
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I am very thankful to Ms. Gaby for her patience and for quickest information in reference to the services offered by WorldSIM. I am set to start using my new Simcard as soon as I purchase it in few days. Excited to start my international roaming.

Date of experience: June 4, 2018
New York
1 review
0 helpful votes
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I had a question about the settings and was immediately in contact with Matt. He helped me perfectly with all settings.

Date of experience: June 3, 2018
Saudi Arabia
1 review
1 helpful vote
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I have been dealing with this online business for more than a year. Their products, services, and above all their costs are what distinction them. Just today i went online to do top up and the chat customer services Rose helped me in a matter of minutes. The same thing happened in the past while i was trying to get virtual number.
I would recommend this business to every traveler.

Date of experience: June 2, 2018
New Jersey
2 reviews
2 helpful votes
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I purchased my first WORLDSIM getting ready to use it on my trip next week. Just not sure how the SIM works. Rose (agent) was there to hold my hand about the entire process - feel a lot more confident. My review is only based on her support. I still have yet to see if the SIM works once I arrive in the country and how far the credit will last. Will write another review once I get to use WorldSIM in action.

Date of experience: June 1, 2018
GB
1 review
0 helpful votes
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The agent was very prompt and helpful. Thanks, Johnathan! I was struggling to get my head around the sim set up but the agent elucidated my problem.

Date of experience: June 1, 2018
Lithuania
1 review
0 helpful votes
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Thank
June 1, 2018

It is my first time to buy an international sim card, so i had a lot of problems. But thanks for Daniel's kindness to help me figure out that. Thanks again.

Date of experience: June 1, 2018
New Jersey
1 review
1 helpful vote
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DO NOT USE THIS WORLD SIM UNDER ANY CIRCUMSTANCES.

In previous trips to Europe, I used this site with minimum difficulty. This time, with a Samsung S7, the card would not work. I spent HOURS on the phone, including time once I arrived in Europe, trying to resolve the problem. The online instructions did not work, and the tech support was terrible, even at the supervisor level. None of the offered suggestions worked, and they offered the same suggestions even after I told them at the beginning of the call the things that I tried. THEY DO NOT LISTEN WELL! Asked multiple times for a refund, which I still have not received, about a month later.

Eventually, I used T-Mobile, my US based-cell service for my calls in Europe. If you can believe this, T-Mobile spent about two hours on the phone with me trying to get the World Sim card to work for me just because i was a customer. They did not sell me the card, and have nothing to do with World Sim, as far as I know.

Bottom line - AVOID WORLD SIM.
Consider T-Mobile for your cell service - they are awesome.

Date of experience: May 31, 2018
GB
1 review
0 helpful votes
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Great help
June 1, 2018

Jon was very very helpful I had lots of questions and he helped me on all of them. 5* service, I had a problem with my credit and questions about if its working as it should he explained very well and I now understand. Thank you Jon

Date of experience: May 31, 2018
Germany
1 review
0 helpful votes
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I was struggling to get a network connection in Germany and spoke to Johnathan whom guided me through the process. My sim is from 2014 and has worked around the world. It does require waiting for a call back to connect. As of this I am upgrading to the latest sim. I sure I will get as good service from the Worldsim. I have worked in many parts of the world and used the sim in dual phones. I think it is a good product even though on a few occations over the years I have had the connection problem, but it has always been sorted out.

Date of experience: May 31, 2018
Jordan
1 review
0 helpful votes
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Thank you Matt
May 30, 2018

Thank you Matt for your good job and assistant, my problem has been resolved directly without any difficulties, i really like the chat option to contact the customer service, its very easy.

Date of experience: May 30, 2018
Ireland
1 review
0 helpful votes
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I bought my WorldSim card from an airline duty free catalog with not much expectation, but I travel a lot. Since then I have been impressed with its connectivity, even working when the network it was using's own SIMs did not. Then I had a technical problem, and contacted the online chat support. The very helpful Ms Gaby did everything she could to resolve the issue, but finally had to send it to the tech support people as it seems to be more complicated. While she did not resolve the issue, it is the support and way she handled it that makes me give this a 5 star rating. Many online support chats merely go through the basics, but Ms Gaby really tried, a nd kept me informed as she did. For that, I salute her, and thank WorldSim.

Date of experience: May 28, 2018
GB
1 review
0 helpful votes
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Amazing experience
May 28, 2018

After visiting so many websites for international sim cards, i found that this is the best.

Best price and best customer service

Keep it up

Date of experience: May 28, 2018

From the business

WorldSIM is the world's most connected network saving you up to 95% on your international roaming charges. We specialise in unique travel gadgets and roaming solutions so you can keep in touch with family, friends and business contacts when you travel.