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The company's reputation presents a mixed landscape. On the positive side, many customers appreciate the product's utility for international travel, highlighting its effectiveness and cost-saving potential compared to local SIM cards. Customer service experiences vary significantly; while some users commend specific agents for their helpfulness, a substantial number express frustration over unresponsive support and unresolved issues. Common complaints include service reliability, unexpected fees, and difficulties in obtaining refunds. Overall, the company appears to have a dedicated user base that values its offerings, but significant improvements in customer service and transparency are essential to enhance overall satisfaction.
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Worst service, I didnot receive the sim card on time before my travel. It was told to me at the final moment that, my money which I already transferred will be refunded back. It's been more than a month and I still didn't get my amount back.
It is the same statement every week I try to find out the status of the refund and they say it will be done in a week time. I will never recommend this to any one else ever.
Jonathan was a lot of help, was able to resolve the doubts I had clearly and swiftly in a very polite and professional manner.
Thank You World SiM
Thanks Jonathan for you prompt help all the time. I like to be contact you directly, i know its little bit hard for you to listen my silly queries. You are very patientful and kind person. Thanks for giving me best service only because of you i am using worldsim. Once again thanks to a great guy Johnathan.
The Customer Service officer (Allen) is such a wonderful fellow who assisted me with a step-by-step registration of my new number and a seamless transfer of my credit balance on the old number onto the new number.
I recent bougth this World Sim Card, and request assistance to setup and configurate the handset. Allan answered all my questions. Very Helpful. Now my Sim is running perfect!
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Really great prices and great options. There is customer service online or over the phone and they will always be there 24/7 to help out! Jonathan worked with me diligently to solve an issue that I was having a tough time with. Once service starts, the internet works very fast. Would recommend.
I was debating whether to rent a portable WiFi or purchase one for my next vacation. Jonathan answered all my questions and I decided to purchase from WorldSim
I am very thankful to Ms. Gaby for her patience and for quickest information in reference to the services offered by WorldSIM. I am set to start using my new Simcard as soon as I purchase it in few days. Excited to start my international roaming.
I had a question about the settings and was immediately in contact with Matt. He helped me perfectly with all settings.
I have been dealing with this online business for more than a year. Their products, services, and above all their costs are what distinction them. Just today i went online to do top up and the chat customer services Rose helped me in a matter of minutes. The same thing happened in the past while i was trying to get virtual number.
I would recommend this business to every traveler.
I purchased my first WORLDSIM getting ready to use it on my trip next week. Just not sure how the SIM works. Rose (agent) was there to hold my hand about the entire process - feel a lot more confident. My review is only based on her support. I still have yet to see if the SIM works once I arrive in the country and how far the credit will last. Will write another review once I get to use WorldSIM in action.
The agent was very prompt and helpful. Thanks, Johnathan! I was struggling to get my head around the sim set up but the agent elucidated my problem.
It is my first time to buy an international sim card, so i had a lot of problems. But thanks for Daniel's kindness to help me figure out that. Thanks again.
DO NOT USE THIS WORLD SIM UNDER ANY CIRCUMSTANCES.
In previous trips to Europe, I used this site with minimum difficulty. This time, with a Samsung S7, the card would not work. I spent HOURS on the phone, including time once I arrived in Europe, trying to resolve the problem. The online instructions did not work, and the tech support was terrible, even at the supervisor level. None of the offered suggestions worked, and they offered the same suggestions even after I told them at the beginning of the call the things that I tried. THEY DO NOT LISTEN WELL! Asked multiple times for a refund, which I still have not received, about a month later.
Eventually, I used T-Mobile, my US based-cell service for my calls in Europe. If you can believe this, T-Mobile spent about two hours on the phone with me trying to get the World Sim card to work for me just because i was a customer. They did not sell me the card, and have nothing to do with World Sim, as far as I know.
Bottom line - AVOID WORLD SIM.
Consider T-Mobile for your cell service - they are awesome.
Jon was very very helpful I had lots of questions and he helped me on all of them. 5* service, I had a problem with my credit and questions about if its working as it should he explained very well and I now understand. Thank you Jon
I was struggling to get a network connection in Germany and spoke to Johnathan whom guided me through the process. My sim is from 2014 and has worked around the world. It does require waiting for a call back to connect. As of this I am upgrading to the latest sim. I sure I will get as good service from the Worldsim. I have worked in many parts of the world and used the sim in dual phones. I think it is a good product even though on a few occations over the years I have had the connection problem, but it has always been sorted out.
Thank you Matt for your good job and assistant, my problem has been resolved directly without any difficulties, i really like the chat option to contact the customer service, its very easy.
I bought my WorldSim card from an airline duty free catalog with not much expectation, but I travel a lot. Since then I have been impressed with its connectivity, even working when the network it was using's own SIMs did not. Then I had a technical problem, and contacted the online chat support. The very helpful Ms Gaby did everything she could to resolve the issue, but finally had to send it to the tech support people as it seems to be more complicated. While she did not resolve the issue, it is the support and way she handled it that makes me give this a 5 star rating. Many online support chats merely go through the basics, but Ms Gaby really tried, a nd kept me informed as she did. For that, I salute her, and thank WorldSim.
After visiting so many websites for international sim cards, i found that this is the best.
Best price and best customer service
Keep it up
Answer: Hello, Thank you for your query. Please note that customer service number +44 (0) 20 8819 2557 is active 24/7 and you can call this number any time. Sometimes it may take time to connect to the operator due to high call volume. In that case you can log into 24/7 chat service if you have any query or you can submit your query anytime here: https://accounts.worldsim.com/support/ticket_nc_new.aspx If your issue still persists or if you wish to report anything or if you have any suggestion you can also email to [email protected]. Kindly email us with your order number or the ticket number so that we can look into your issue asap. Thank you, WorldSIM support
Answer: To set up data, I believe you require to set the APN as mobiledata. And their return is around 2 weeks from the day you receive the product.
Answer: THey never answer and if they answer they just say we will solve your problem and they never do. Stay away from world sim card. They are cheeting. They just want you to buy the card and then no support. I have called and emailed and open case for 10 times.( i have 10mails) and their answer was " please test again and if there is a problem we are happy to assist you" thats it. No solution, no nothing. I cannot call UK numbers 0044. I have sent 10 emails, I lost money from my job because of the time tryting to connect with them and 2 weeks later, today the answer I received for my 10th email was Dear customer, Please re-test and share latest couple of examples if failed again to investigate this issue further. We will be delighted to assist you with any further queries that you may have. What do you think? It is worth giving their money to them? Definately not. Stay away and try to find other sim cards for calling. Travelsim, gocard, gosim, nowroming and others. STAY AWay people from WORLDSIM card
Answer: Dear Kaushikkumar S., Please share the ICCID number(mentioned on the back of the sim card). It should start with 89XXX and it must be 19 digits. We will share the number with you. You can join on on live chat by visiting our website: www.worldsim.com
Answer: Dear Cletus B., Please follow the link to check our network: https://www.worldsim.com/roaming-partners?___store=gb To check data bundle you can follow the link: https://www.worldsim.com/data-bundles
Answer: Dear Cletus B., Please follow the link to check our network: https://www.worldsim.com/roaming-partners?___store=gb To check data bundle you can follow the link: https://www.worldsim.com/data-bundles
Answer: Hello, You can go with our products as we have coverage in Cuba.
WorldSIM is the world's most connected network saving you up to 95% on your international roaming charges. We specialise in unique travel gadgets and roaming solutions so you can keep in touch with family, friends and business contacts when you travel.


Dear Wilson Z.,
We hope the issue has been resolved. In case if still any issue, please let us know at [email protected]
Thanks,
WorldSIM support