WorldRemit

Our bank account was charged a total of $223 from this company, in 3 separate transactions.
When you try to call them, you can only get through if you have a transfer number. Which we don't. Why would we? Pretty convenient for them.
I am filing a dispute through our bank and the BBB.

They have started steeling money, the transection doesn't even show up under your account. Please be careful keep away from this company.

This is a genuine review that I felt compelled to write based on all the negative ones. I used World Remit about a dozen times during 1-3 years ago and I would use my debit card to make the payment. Usually it was done to get cash abroad at a better exchange rate with lower fees than the bank. Sometimes my bank would stop the payment and I would have to sort it out with them that I did make the payment and want to do it. Every time I would then have no problem collecting the cash. Today I did the same thing for the first time in more than a year but this time did it by bank transfer as I thought this would stop the bank from having an issue with the payment and locking my card. When I did it though despite having had no problems ever getting the money I started to panic based on all the reviews I was reading. With the debit card the money is received by them instantly and you can collect quickly. As I had done it this time by bank transfer and it takes 'up to 24hrs' I began to worry that it would never say money was received by them and I would be in the position of many others where I would have trouble being refunded. The fact that there is no email address and the phone and chat services were not working made me really worry. It was around an hour after I had sent the money and I called my bank to see if I could stop the payment. Whilst on hold I refreshed the page and the status of my payment had changed and said they had received the funds and I could now collect. I hung up the call to my bank and went and got the cash without any issue at all. So I have still never had any problem with them! I am knocking off a star because if there had have been a problem then not sure how I would have contacted them with all avenues closed off. It was this that caused me to panic and almost cancel the payment.

I saw WorldRemit's ads and decided to try to use it to send money from the USA to Mexico instead of WU. Signing up was easy and hassle free - except that almost immediately after creating the Transfer and collecting the money to be sent from my bank account (Several hundred $USD), they sent me a message saying that, "We're sorry to inform you that we've made the decision to cancel your transaction and close your account". They then informed me that depending on my bank, it may be 2 to 21 days before my money is back in my bank account.

There was no explanation given as to why this decision was made; and when I went to their site and tried to use their chat option, the only information I was given was the blurb about the 2 to 21 days to get my money back and that they could not tell me why the decision was made, but that I should read their terms and conditions and try and figure it out myself.

I wish that I would have done some homework about this company before I used it because at the time I am writing this review, their Customer Review Ranking is 1.76 out of 5 which tells you that they don't have very many satisfied customers. I am certainly not happy and would warn against using them.

I sent money to the Republic of Moldova and it was sent to Moldova instead and when I cancelled the order I was told to wait until they process it and it's now been more than 24 hours and they still haven't refunded my money the customer service is terrible and so are there exchange rates Sony advice would be NEVER use worldremit it's not worth the risk

Customer service is good once speak to a person, issue is when can't, hopefully they employee more people to help with customer service and staff are always polite when can chat to someone

These people are sluggish/unprofessional/incompetent/lazy people and please foo try to send money through worldremit. They waste your time. They don't have coordinations between the teams and the review team takes ages and ages to solve the issue. It took me ages to get released the transaction of same recipient even though I have already submitted the photo ID for the same recipient a couple of months ago. They promised that if you send the money again to the same recipient in future then there should not be any problem for reviewing as we are satisfied but it happened again to me for the same recipient and money on hold for a couple of day and I don't know much further they take time. It's really very disappointing

A big scam. Delayed my payment processing asked for details and I replied same day (Tuesday); emailed them again on Thursday asking for status and then on Friday, Worldremit guy Xui Qin never replied. Called them on Friday and after hold time of 1 hr call got disconnected. Today called again on Sunday and call was answered and they first said never got a reply then I got angry and they admitted reply is there but that their team never updates status; I told them I asked for update on Thursday and Friday via Email and its illegal to delay payment like this purposely and not replying. He gave a stupid reason that in email reply you havent answered a question that what will be future transaction volume. I said its not imp all necessary information was provided and if thats the case why I was not replied on Wed, Thursday, Fri, Sat or Sunday and requested this information.

Terrible experience and their guy who emailed Xui Qin haven't replied to my emails till date! Pathetic Service; use some other provider or end up like me with thousands of dollar stuck.

Also am someone who was using Worldremit for more then an year and transfer volume was $100k plus an Year. Will take my business else where! Just waiting for a refund now which might take another 7 days. Please avoid this company!

Now they have also blocked my account after me reviewing them...

October 2020 till now ( today is 23rd of March 2021)... I am still waiting for my refund from World Remit.
They claim they sent the money back November 19th 2020- 4 MONTHS.

Every time I call, they give me the same lip service.

This is intentional on their part.
P

WORDREMIT EMPLOYEE STOLE 500 DOLLARS FROM ME.
******* has been collected
Here are the full details again for your records:
Your WorldRemit transaction number: *******
Your recipient's collection number: BNI WESEL PIN **************
You sent: CAD 426.99 to Indonesia
Irfan received: IDR *******. 00

This is one of the first services that pops up when you google "send money to__" and naturally, I trusted that. Wrong. It boils down to a scam, folks. After realizing they could not provide the service I required, I went on a wild goose chase trying to delete my account and unsubscribe from their incessant emails. Their phone # leads to a voice message on a useless loop, despite the website indicating you must contact them to delete or unsubscribe. The customer service email I sent came back to me saying it was "no longer in use." And the chat feature on the website is bogus - you can't click on it. Left with no option but to email the privacy complaints email, privacyusa at worldremit.com, and I'm still waiting for a response.

Hi. Not sure if scam but certainly dont recommend. I did 3 xfers through them and 1 was ok and took 2 days, ($1000 AUD) arrived finally, one other took 3 days and about 3 phones calls and three emails all asking same compliance questions repeatedly. Last one is still missing after 3 days and again multiple emails and calls to chase up and to date 4/2/21 still no word and support cannot help. To reverse the transaction they say will take 7 days. Absolute rubbish and closing my account soonest.
Go elsewhere if you can.
Matt

I am using World Remit since 2016 and have never had any problem, but since January 2021, the company's new policies might hurt customers down the road.

Here is how I was treated as long-time customer. I sent a fee of $65 for my disabled child's online class. In the past, World Remit asked me for recipient ID, and I provided them right away. This time they are holding my $65 transaction for 11 days. When I called, I got an answer it is under security review…. The second time called and spoke with the supervisor, and he lied to me that within 2 hours, your transaction will be released, and I will give you a follow-up call. Of course, no one called. 3rd call waited almost one hour to speak with the supervisor and got an offer if I would like to cancel my transaction? Because the security department didn't receive my recipient ID. Last ten days waiting period, no one called me to inform me that they are missing ID. In the past, I made thousands of dollars transactions with World Remit, but they drop their respect in just one $65 transaction. For sure I will use a different company in the future and not World Remit.

Sent money, did not go through got a text that it will be resolved in 4-6 hours, contacted them in over 6 hours, one of the agents made out that it has been delivers to the receivers account that they should send a copy of their statement as prove that they have not got the money, mean while got to chat to another agent that said that their local partner was experiencing technical problems with there system. After all this never got an apology nothing from them.

I sent 10K Philippine Pesos allowance to my fiancee yesterday and she could not collect it at multiple outlets. And she was so desperate because her landlord wanted the monthly rent immediately which she could not give them... so she got evicted and had to return the key while all her items are locked in the room still. Poor thing spent one night already in a dangerous community shelter. With no sleep at all. And trying desperately to get her allowance many times with no luck and crying... So to make it worse, when i was told all this i called customer service immediately for some urgent help to lower the way too strict identification requirement of the company and all i bloody got was one excuse after another. There are way too many Customer Service complaints with this company. So i definitely recommend you take your business elsewhere or you will be very upset should you need help when NO MONEY is delivered when its desperately needed the most.

I've send money on October 23rd and canceled right away the same day i have been waiting on a refund ever since. They asked me to provide manual banking info which I did they said mu case has been forwarded to their financing department but I received nothing every time I call no one answers the phone is just a live chat they're always telling me wait 3 to 5 business days but I've been waiting... I WONDER IF ILL EVER GET MY $500 BACK! VERY HORRIBLE PEOPLE!

If I could give it 0 stars, I would. Let me tell you, don't even try their services it's not worth your time. Just trying to save a few bucks instead of sending through paypal took me so much trouble instead. I sent my payment on 8 Oct and I had to continuously contact the customer service and helpline regarding why the transaction has not been sent yet. I would say it took me more than 5 hours in total. The chatbox would automatically close for no reason. One time, when I contacted the customer service, they asked me to send my selfie to confirm my identity. Yet on their website and the initial email, there was NO PLACE to send the selfie. On 12 Oct, when I contacted the customer service for probably the 4th or 5th time, they asked me to call my bank to confirm if my transfer has been made and not held on for security purposes. I called, there was no issue and my transaction went through on 9 Oct. On 13 Oct, I found out that my transaction was cancelled on their part. Its ridiculous how long I had to wait for the transaction to BE CANCELLED. They did not give me any reason for the cancellation. I had to spend time to once again for the 6th time, call the customer service to ask why and they said MAYBE it was because of the late sending of selfie, and they actually couldn't confirm why it was canceled. Hello, why didn't you inform me to send the selfie immediately if that was the problem from the start? I would have sent on the day of my transaction. It's ridiculous how they allow you to send them money to their bank account but do not allow you to transfer money since they have not "identify your identity". So what was the solution? They asked me to order another transaction and pay them the fee AGAIN. They said the previous transaction will be refunded to me in 3 to 7 working days. Do I trust them to order another transaction and pay again? No. If I do not receive my refund in 7 days, I would consider contacting the Monetary Authority of Singapore (MAS).