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Someone in Nigeria that works for Worldremit used my name to transfer money so that it looked like I sent money to myself in Nigeria.
Kept delaying money transfers and asking me for personal information and driver's license. I had to repeatedly follow up with help desk, who kept giving me indirect answers. Have not received my money back-1,500.00. Do not use. Use Paypal or a trusted site. The conversion fee is worth it.
Photos are some examples of the non-helpful help desk acknowledging that all my personal information was collected and that they kept me waiting - none of the help desks comments ever moved my case forward or gave me answers/clarity.
I sent £100 to my brother in Nigeria, world marked it as received, my brother went to the bank twice but did not get any of the funds realised to him, I contacted world Remit chat about six times but they gave me the same story, now they have closed my case without resolving it. Be aware of this company they will steal your money.
I made a transaction on Sept 26. And was told there was a technical problem with transferring money from Metrobank to Landbank. Then a day after that, i was told there was a problem with the account details of the recipient. I sent them a copy of the recipient account and World Remit confirmed with me that it is correct. Lo and behold, 3 weeks after, the money is still not received by the recipient.
I got fed up. So I warned them to give back my money within 48 hours or I will report them to Competition Bureau Canada and Canadian Anti Fraud Centre, among other else. They do not deserve leniency. They have no credibility. Dont get scammed by World Remit.
Frustrating, annoying and upsetting experience ever. Worst part, i'm still unable to resolve it.
First, setting up an account was a nightmare, felt like entring area 51. Story short, i wanted to transfer wee amount of $90ish to friend's family in Pakistan. Who passed away while ago. I found his family is going through some tough time. Unfortunately, my transfer did not get through due to their account been closed. I cancelled the transfer and email WorldRemit. They asked me to provide recipient's ID which i provided. Then they asked me for recipient dad's ID. Which i find ridiculous. Now, WorldRemit won't refund and want to review the transaction. Its been one week back and forth by emails, phone calls with long wait and hanging up on me. Pls pls don't use this service. I dont want anyone else to go through what i went through. My good deed has turned into something i'd never expected. Hope this review would help others. Thank you
I was out of country for 3 months now its impossible to login and send money to my very hungry family in Mozambique. I tried all the ways but dont succeed. My number is **************
! WARNING!
STAY AWAY FROM WORLDREMIT
I am trying to get my money back after an unsuccessful transaction for more than 5-6 months. They always come up with lame excuses, they take your personal informations and promise to refund in couple days but they never will. Instead, they come up with another excuse and then another one and another... you get the point.
If the transaction failed, you will never ever get a refund. I lost hundreds of dollars with worldremit.
STAY AWAY FROM WORLDREMIT.
My daughter is in a foriegn country and needs a lifesaving operation, she is dying as they wait for the money and World remit has done nothing but hide behind policy & procedure and then after the promised time expired they have made promises to solve the issue and not followed thru on none of them
I sent a sister yesterday who got stuck because her wallet was stolen. I was supposed to send him $ 500 USA. I provide my identity document. Then they asked for the recipient's ID and then told me they should investigate within 48 hours and release the money. They said there was another person with the same name who had committed fraud, just to screw you up. There is no transparency of their operation not even knowing where they keep this sensitive information that you provide,. You are at their mercy, it is a real trap. I will never use this service again, that's all
It has been 1 month now and still no money! The money has not been paid to the person and even when cancel it is not paid back!
They claim they send your money within minutes; however, they never sent it and simply disabled my account. Thankfully I haven't lost any money yet though I am worried they may try to steal from me at a later date. I may consider requesting a new debit card so I don't lose any money. If I see any unauthorized charges, I will need to request a new card ASAP.
I've sent money with world remit before with no problem this time they Closed my account but yet took my money and I was sending to same person I sent it to before not sure why they closed my account but im pi**ed they took my money
Although my transfer was not handled well and was in "limbo" for much too long, since my review(s) and complaint, WorldRemit did put my case in to the correct hands and they have done everything possible to resolve my issue and make things right. I was contacted by them several times via email and they also tried calling several times but I am out of the country and my SIM card does not allow for my Verizon calls to go through and they expedited my cancellation and returned the monies to my account in 2 days, much faster than the 7 days their policy states. I am very satisfied with how they worked hard to resolve this matter, although I am still not sure if I would use the service again. Do know that if you do have a issue though and let them know of a legitimate complaint/problem, they will work hard to resolve it.
WARNING - DO NOT USE THIS COMPANY. I SENT A $4000 WIRE THEY HAVE STATED THEY ARE NOT ABLE TO PROCESS AND HAVE NOT/DO NOT KNOW WHEN THEY WILL BE RETURNING MY MONEY TO ME! This is completely unbelievable and I will be reporting this company to all possible agencies. I wrote my first review 4 days ago and if I could give them a negative 5 stars, I would. I just want to warn people now. I requested a transfer of $4000 on July 6th. After requesting a lot of verification, copy of my Passport, which I understand and was fine with, there was no communication from them since July 11th, when they said they had sent my funds to their "Partner" who was processing the transaction. Waiting, waiting, waiting... at the end of last week I attempted for 2 days to get their "live chat" feature to work and you click on the box, but there's no chat feature. I am in Guatemala at the moment so calling is difficult and uses up a ton of minutes, especially when you are on hold for over 1 hour. After my phone call with them a "case" was opened where they were going to look in to things. Today I received a email saying that they are unable to process the transfer. Ok, frustrating, but fine. I checked my account and my $4000 was not deposited back so I responded to their email, letting them know the funds had not been redeposited back to me and when could I expect them (my Case #16009461 - Transaction 97965460) and I just received a email back about an hour ago. Here's what these "professional" folks have to say:
"Hi Tiffani,
Thank you for your email.
We did not process any refund yet as your transaction has yet to be canceled. Cancellation is also not possible at the moment as your transaction is currently locked by our local agent. We are still waiting for some updates from them to confirm the cancellation. We will revert back to you as soon as we have an update.
Apologies for any inconvenience caused. We hope to update you shortly."
So, definitely, be aware that this too can happen to you and do not send any large amount - or any amount at all, through this company. I have used Xoom, XE Money Transfer and Remitly frequently and there were times when they were not able to process my request for one reason or another and they have ALWAYS sent a refund immediately since they were unable to perform the request. No one can afford to lose money, I sure can't afford $4000 and it's a payment to my contractor for the building of my home, so this is a huge, huge issue. I have given this company until 7/23 to find my funds and get them back in to my account or I will be taking legal action and also contacting the Better Business Bureau, Federal Trade Commission and anyone else I can report this company to.
BEWARE!
Liers and thieves, they will lie to you non stop and never refund you. Worst bastarxds you can ever come across
Horrible experience. Needed to send money urgently for charity to a poor family so they can celebrate Eid Festival but till now signs of the transfer. I even asked them to refund my money but no response. Horrible experience.
WorldRemit seems like a scam to me. They request ID documents and then cancel the transaction and close the account. I suspect they are just phishing for ID documents. Beware!
Do not use World Remit to transfer money, they do not transfer your money and do not refund you, they keep stalling you when you email or call them, do not use world remit!
So this service World Remit is a Scam. I have used them for 2 years and I have done transfers up to 5000 usd per time and it has worked. Transfers have been from Scandinavia to Kenya. Then suddenly one transfer was lost and then the problem starts. I have been sent round in a loop of their customer service. I kindly asked for a swift confirmation (confirmation that they have sent the money) but they could not produce such. I ask them to pay back but they refused. I was lucky I only lost 100 USD it could have been much much worse…. Since they did not reimburse me or did anything I cant trust them and I advice others not to use the service since they cant be trusted!
I am using Western Union Now and it works great so far….
Had a terrible experience where I tried to transfer 127 dollars and they wanted 6 months bank statements, pay slips, passport and other documents. When I said no they would not give the money back till I forwarded the documents. I put a stop to the payment through my credit card then they sent an email saying they cancelled the transaction. Seems like a scam to me
Our bank account was charged a total of $223 from this company, in 3 separate transactions.
When you try to call them, you can only get through if you have a transfer number. Which we don't. Why would we? Pretty convenient for them.
I am filing a dispute through our bank and the BBB.
