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On july 22nd I did 2 transaction of like 45 bucks and failed due to it exceeding the recipients balance limits in his country. (?) Cancelled both and got the confirming automated emails that stated they would refund within 7 working days. Its been almost 2 months and I still havent gotten a refund, cant mail them or contact them in any sort of way. Even the in-app chat support function doesn't work for me.
I've used this app for 2 years. I had no problems until the last transaction where they did a security check and suspended my account. I've been emailing and talking to customer support on the phone everyweek. I sent them attachments of everything they wanted to know to authenticate who I was and they denied that as well. Over 2 months of emailing back and forth and my account is permanently closed and I never got a refund. I'd give you one star but my early transactions went through smoothly...
I sent money to pakistan. They have given me offer to earn 20 pounds. But when I tried to redeem that voucher, they disabled my account without any reason. This is just a fraud. They have posted wrong information about 20 pounds voucher.
Customer services are very poor, my WorldRemit account was not working for two weeks now. And when I try to log in they tell me wrong password and I've tried many times to reset my password it says "something went wrong try again later" and they tell me to go to faq something and when I go there it doesn't help me. And when I call the customer service number I can't get any help because they refer me to the faq page that wont help.
I hope they will reply to me here.
I have done hundreds of transactions over a number of years and suddendly, "This account is disabled." Once your account is disabled you cannot sign in to reach customer service and have to CALL the London number and if you do not have a transaction number you cannot get past their automated system. Once through all they will tell you is that they cannot tell you what happened but the approval process has been stopped and you cannot do business with them anymore. If you want to read their terms and conditions you might be able to figure it out but that is it on their end. They refuse to do business with the customer once the account has been disabled.
I used WR for years without a problem. As of late 2001/throughout 2022, their website lags intolerably, and it takes an eternity to make any transaction/payment. I have now given up on them, and 'moved on' to another service. It's weird that this happened. Such a waste of the 'market share' that they had.
In reference to this company will take your money. Am having the same problem with them. I hope they solve it. They are very polite on the phone as if they are well trained to say whatever. They know my problem and I hope they do solve it. Am hopefully they will solve it. But it's taking forever.
They are a risky money transfer service. For me their reliability ranks "0" as in ZERO! Do not leave your debit or credit card details on their service site, i. E., your account with them.
This company is horrible, I sent money to Rwanda and it's been weeks with no response and I keep calling and their agents keep telling me that they are following up. This is absurd! Beware of this company, its not trustworthy send your money elsewhere please!
Avoid WorldRemit! Investigate other sites before using this questionable service. Be careful with your debit and credit cards!
So I sent money, how they said they couldn't deliver it. So, I said they can just refund it. Instead, they stole it. 2 months has gone by and they have not responded to my 6 emails. I assume this operation is a scam and they steal money.
Don't trust this place!
I am very disappointed with Worldremit. They are very $#*!ty service. Transactions are delayed and your recipients will not receive any money. I sent 2 transactions but my recipients never received any money so far in 7 days. Their customer's service keeps lying like oh our local partner says this and that. No satisfactory answer. I will never ever use this $#*!ty service again.
This company will steal your money, I'm at this moment fighting to recover $3,000.00 of a failed transaction, because they're delaying every transfer, so you need to contact them through the app chat.
So between the back and forth of communication time goes and your recipient never gets their transfer.
Then after all this, they come back and start asking you all your personal information, including your bank account, ID, Social etc.etc which leads to scams.
Andres Clemente
Fraud service, customer service based in Philippines, took my money and then they cancelled my account
It is never their fault. They always excuse themselves with other companies. So, if you send money to Brasil and they charge you twice, they will tell you that they can not do any refunds because the money is in Brasil. Even if nobody has claimed the money in Basil and it is still in the bank. It has happened to my family four times. And the customer service is extremely BAD!
I have perfect credit history, cash reserves in the bank, no criminal history, no ties to terrorism, no history of subversive political activism or anything along those lines, and these folks promptly closed my account and refused to give an explanation beyond, "you don't meet our criteria." Really? Why? And why won't you tell me? So ridiculous!
Followup:
And now I am getting notices saying that the transaction is just delayed, but my account is definitely closed, and I don't want this transaction to go through now, because I already sent the funds another way. And it remains to be seen if these folks will ever return the funds from this transaction: Based upon many of the other reviews below, these folks seem quite happy to cancel transactions for no good reason and keep the money.
WorldRemit Is An Incompetent & Fraudulent Money Transfer App That Credited My Account On December 21st 2021 & Did Not Transfer The Money To My Recipient. I Requested A Refunded On The 3rd Of January 2022. WorldRemit Have Refused & Have Being Giving Me The Run Around. This Is A Scam Of A Company.
They take my money, THEN they CANCEL my transaction. It is not sent to the recipient. Then I check my credit card account - they took my payment TWICE.
An email tells me they determined that my transaction posed an unacceptable risk.
I ask, "What was wrong with my transaction? Why did you take the money first?"
They give me a link to "acceptance criteria Terms and Conditions."
So they take your money, don't deliver it, and tell YOU to figure out what went wrong.
The first time I used WorldRemit was a few months ago sending money to be picked up by my friend in Dubai. My friend waited for 5 hours to no avail (no sms received for notification and the exchange had no record on the recipient) so after a few calls to WorldRemit here doing the coordination I had to change the recipient's name. After about 10 hours since I placed my transaction, it finally settled.
Thinking it was just a coincidence that it happened. I placed another transaction recently on 27th Dec 2021 early in the morning, and the same thing happened! My friend went to the pick-up exchange and after waiting for 5 hours, was being refused pickup. Taken advice from the consultant after I rang up 5 times, I changed the recipient's name, but the same thing happened again despite having changed the name! Worldremit consultant over the phone kept giving me a robotic kind of reply that 'they had sent an email to the exchange to tell them to release the money and asked them for a reason for the holdup but do not know why received no response' and then suggested to change recipient's name again for the third time! All in all, it took two whole days and my recipient still could not pick up the money! In frustration, I canceled the transaction. Never thought WorldRemit had no control or communication over these overseas exchanges. When I demanded to speak to a manager or someone higher in rank, I was told I had to wait a day or two because the manager "is very busy"! So useless and hopeless, wasting my time!
I would give Zero stars if I could. Interesting. Well here's a (29th December, 2021) review for you. I'll NEVER use WorldRemit again! The first time I downloaded this app 2 years ago, after about 3 successful transactions, my account was Hacked and there were weird transactions from another country showing on my account. I think they were from Kenya or something like that. The experience was like 2 different people from different countries in the same account. I could see their transactions and who knows if they could see mine too so, I immediately deleted my debit card from the account in the settings. This shows how WorldRemit doesn't care about the security and privacy of their customers! And now today I decided to give it a second chance by creating a new account and it's been disabled after the first international transaction that didn't even complete processing? And you tell me that it's because my account doesn't meet the criteria of your terms and conditions? And when I ask the customer service what stupid "criteria" you're talking about, you say that you can't "disclose the details" and that I should just view the "terms and conditions" as if that will solve anything! Y'all need to fix this! What a severely poor serviced app! Especially for United States customers! I downloaded the app on my mom's iPhone too and the same thing happened.(again, I only tried sending $5 so that I don't risk much). The customer service people in the app didn't even try to help me! They just send a Long automated message saying my account is canceled due to WorldRemit's criteria blah blah blah. And that they will issue a refund in 7 days or whatever. Thank God I only tried to send $5 to Zambia to see if would work well before I try to send a large amount, and let me tell you, it doesn't work, lol. Don't even waste your time and resources. I'll just go back to using the WesternUnion app because I've never experienced such B. S. from them. I only tried to use WorldRemit because people in Africa rave about the "mobile money transfer" feature. And by the way, I will be expecting my REFUND WorldRemit! Such B. S.!
