World Market

This whole World market online shopping experience was a nightmare. A week ago I purchased few things from their online store, the order supposed to be delivered yesterday but for some reason my apartment number didn't show up on FedEx end. The address got corrected on fedex system and the package got shipped to a different address. I called world market customer service to try to figure out where the package got shipped to, the agent I was talking to ask me to wait for 5 days then file a police report for the missing shipment. Can you believe that?!? What in the world? This is their company policy to handle missing shipment. She is not showing interest to help me out. Beware when you place your online order with world market, their system has glitch where the 2nd line of the address is not showing on carriers system. That was what happens to my order, where my apartment number didn't showing on fedex system. Not again world market.

I truly enjoy shopping at their stores, but I will NEVER order online again! It has been a nightmare! I ordered some things, and they cancelled some of the items at the spur of the moment. I then try to find the items at a store, and they have them at a store in Mobile, AL. I call and get one lady that says it is going to take some time to find the items. I talk with customer service, and they said that they were ready to pick up, total lies! I call the store, and they don't even know I have an order! I wished that I would have looked at other reviews before I ordered. I am so angry because it is so close to Christmas, and all I got was the runaround. DO NOT ORDER ONLINE OR PICK UP IN STORE!

I love shopping the store in person, but Jesus Christ, don't order from them online. The website will charge your method of payment but then error out while processing your order and advise you to try again. You end up being charged for each attempt and their customer service department is woefully inadequate. I do not believe they actually read through your email and provide generic responses that do not address your issue and it made me want to tear my hair out.

Two days of trying to place an order online and three failed phone calls to representatives. World Market clearly on the home page had a promo code for free shipping. I could not place my order because an error in processing kept coming up. The reps said they've been having a problem with that code also and they could not use it. Once I removed the code online the order was processed. I will NOT be buying from World Market again. They lost my business because of the illegal use of a promoted code. False Advertising. And I have spent and would have continued to spend a lot of money with them. Good bye World Market.

2nd time now tried to order online and not only can online chat bot not LOCATE the order at all, even when it is SHOWING on my order page, but items i ordered to pickup at MY LOCAL store which SHOWS that the items ARE in stock, aren't even being put together by the store! Online said 'order ready for pickup today' and they had 5 hrs before closing and got no email saying ready for pickup. Today I called online cust. Svc. Telling them that bot not finding order, and on her end she said it's still not put together by local store (FYI: local store that is screwing up is ROSEDALE HWY store in Bakersfield). Prior time I tried to order online, got to store and they had NO RECORD of my order? (meanwhile online processed the order AND took my money, yet store can't find order?)... now again same issue, so obviously corp. couldn't care less about fixing problems, so back to shopping Amazon (so much for shopping at Cost Plus World Market anymore!). SO DONE! (PS: can't reach anyone at Corp, no emails either... only option is cust. Svc which of course is useless, just telling you what they see online which is same as you see=solves NOTHING!

Black & White Diamond Rug. SKU#******* is a dreadful piece of expensive product. It looks appealing, but the functionality along with the upkeep of maintaining a clean rug simply isn't worth the $300 spent. Completely overated.It sheds horrendously all over my hardwood floors every day. Worst than a fury animal that sheds a lot. Totally would not recommend it.

My name is Luda and I bought yesterday a daybed from the store located in Brooklyn, NY. It was unbelievable experience from the first call I made to the putting my daybed in my car. Would. I so happy with my beautiful daybed and with the service I got there. I would like to really express my gratitude to the people, who was helping me, Eija, Idan and the young beautiful girl (sorry forgot her name but she help me to put the boxes in my car). Everybody are professional people and very, very nice.

I have been to the World Market in Carmel, Indiana 3 times now and have been overcharged 2 of them. The first was a $6 charge and the last time was $1. Probably most people don't look at their receipts but I do. I got the $6 back when I returned to the store but won't the incorrect charge from a few days ago as I don't live close and don't plan to return. You need to check your receipt before you leave the store. This seems to be a pattern.

Their stuff sucks now! Items are no longer from around the world like they used to be. Quality of the items they do have is really cheap and not worth the pricing. So sad that World Market changed so much and I've shopped there for around 15 years! I'm done going there.

Hello,
I just got off the phone with one of your customer service agents who suggested that "OBTAIN A POLICE REPORT FOR A STOLEN ITEM THAT WASN'T STOLEN." While I appreciate the advice to LIE to the police, I will have to pass on that.
We order a set of chairs, which is an order of 2, however we received one. I know we received one because I helped get it off the truck. My home surveillance footage can verify this. However, generally a set of two, mean 2 items. I was under the assumption that the other one may have been lagging in its delivery, but apparently not as it never arrived. Customer chat recommended that we file a police report, then said we can take our singular chair to a store and they will refund it if we don't want to. So then I went to the store as to not have to lie to the police, they said they cant do anything with an online order and a single chair. So then I called to talk to a person online again, and they recommended that I "not lie", But that I need to call the police, have them come to my residence, and get a police report for the nothing that happened. I could show them the video of nothing being stolen?
What the hell is that… Thanks guys.

Stay far away from this company and don't ever order anything from them
I stupidly placed an order for a three-piece sofa before reading reviews now that I've read the reviews and had the unpleasant of dealing with this horrible company I went ahead and canceled it 24 hours after purchasing it knowing about the law I knew my rights and what I was able to do so after calling customer service and explaining to them I spoke with pilot who is the tracking company they are the ones who do your delivery so they have not even so much as picked up the package and won't be for at least two weeks which I got an email on which you can do so I called them to let them know that my merchandise is sitting there in their warehouse and I want to cancel it because even if they send it I'm going to refuse it after 24 hours of the bull$#*! on the phone and then giving me every story that was mind you my calls are recorded since I am a full business and I informed them of the recording I then had to file a chargeback with my bank which was taken care of immediately since I did have all the proof which is an email stating the package was never picked up the items won't be picked up for a week or two off of the conversations to with the customer service representatives one who stated that they were going to cancel it as of yesterday which was Tuesday and calling on Wednesday nobody knew what I was talking about this is why recording so very important so people if you have a problem with this company which you will read the reviews before you purchase I'm going to contact the consumer affairs in Better Business Bureau and their area I sent a copy of everything I have to them as well remember you have what's called buyers insurance you can always File a charge back in a dispute with your credit card company do not let these businesses try and get away with this your credit card company will work with you on your side

DO NOT ORDER FROM WORLD MARKET! Absolute worst online experience I have ever had. I ordered a bed online in the beginning of December 2021 and it was estimated to be delivered by the first week of January. It is now the middle of February and I have had to work with three separate shipping companies. The initial order got lost in transit, then one of two packages arrived at our door only to be returned because the second box was lost. Then we had to reorder the bed and the shipping company confirmed delivery on three separate occasions but it never showed up. World Market won't allow cancellations for at least two weeks after the item has gone "missing." It's been a complete nightmare. Do not order from them!

First let me start by saying I love and have shopped at WM/cost Plus for over 49 years snd love their stores and products

Thus year I got a gift certificate for Christmas. I finally got around to driving to their store, I asked the cashier if my gift certificate given to me via email could be used in store. She assured me I could.

I proceeded to browse and pick up items I liked for almost 45 minutes. When I got to cash register cashier had trouble applying my gift card codes so asked mgr for assistance only to be told I can only use it online.

Shame on you WM/CP! :(. Just another way to scam customers for outrageous shipping costs

World Market sold us a rug and it arrived smeared with grease. We have tried to return the rug but its shipping company, Pilot Freight Services, does not respond to our repeated calls. It is impossible to get Pilot to answer the phone or return a call. World says we are responsible for the cost of the rug even if Pilot fails to pick it up. We regret ever having made this purchase. If you are reading this, buyer beware.

I was super excited to purchase a basket full of clearance holidays decor but couldn't because their system was down. I was assured there keep it for me until the following day. I even called and verified later that afternoon. Upon returning the next day at 10 am only to find they had disregarded my vow and replaced the entire careful of things onto shelves. No apology or anything to try and make it right. Never again.

I went to One Republic concert, I asked a manager if she could fix the propane heater outside, She said there was nothing she could do and I should of brought a jacket, Then I had a free drink and asked the bartender where her tip jar was, she said they weren't allowed to put tip jar on table, plus could not ask customers for tips, I tipped her and said thank you, I then noticed a manager behind her giving me a dirty look, she seemed to be angry, then I seen her yelling at a runner for no reason, I don't know who hired these managers, But one thing is for sure, They have no customer service skills, nor do they care about employees and customers.

I would World Market a Zero but that's not an option.

We ordered 4 chairs for $500/each from World Market. When they arrived all 4 boxes were heavily damaged. There were multiple holes and rips in each box. There were even footprints on top of one of the boxes.

We called World Market customer service and they asked us to open the boxes and examine the furniture before we sent it back. We did that and all 4 chairs had damage. We took pictures of everything before we opened the boxes and of the damage to the chairs,

We then called World Market customer support back. They would not issue a credit for 4-5 days after FedEx came to pick them up and they had been returned to them. They told us FedEx would come on a certain day sometime between 8:00am - 6:00pm.

Mutliple problems with that - no one can take off an entire day to wait for FedEx to pick up their merchandise. And FedEx would not even pick them up when they saw the damage to the boxes.

We have filed a Fraud claim with our bank against World Market.

Never under any circumstances will I buy anything from World Market again. If you are thinking you want to buy something from the World Market website, DO NOT DO IT!

I will be filing a lawsuit with this company. Do not order anything online from them. I ordered an expensive sofa from them, it was delivered damaged. Its been over 2 months to get a replacement delivered and still have not received but 2 pieces of my sofa set. The shipping company they use Pilot Freight is a joke as well. They randomly show up at my door with no warning and only deliver part of the sofa but marked the entire order as delivered. Now they are saying it's lost and they don't know where it is. I will be filing a lawsuit with world market and their ghetto shipping company. I have opened several escalations and spoken with supervisors and it is a nightmare. I haven't had any luck.