On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have a large, double-sided fireplace for which I ordered custom glass doors. WoodlandDirect worked with to make sure my order was accurate. Everything arrived when expected, and they look and work great.
My chimney cap came quicker than expected and fit perfect. The quality was very good. Would definitely order again. Thank you!
Scott, we'd love to hear from you again and thank you for the great review and 5 stars.
Representatives know everything you need for a complete project. All you have to do is select your style.
We take a lot of time to learn how what we offer can help customers like you. Thank you for giving us the chance to help.
He covered all the bases. Size, height, everything. Hopefully he will get recognized. He went out of his way to help us. Thanks
We're glad Chris C. Made you feel so appreciated. It will be our pleasure to make sure he hears about your kind words.
It took three calls to start getting my issue resolved. The first two promised a call back, but never did. The third one gave me his direct phone number and returned my calls promptly and eventually we got my issue resolved - Christopher C. - *******189.
We are glad Chris was able to finally get you the help you needed. Thank you for your patience.
Good company, efficient, willing to provide quick service, knowledgeable and price was solid.
We were glad to hear from you and glad to help. Thank you from the Woodland Direct team.
We wanted to replace an original fireplace screen, and Chris was invaluable in guiding us with the right choice.
We were glad your search brought you to Woodland Direct. Thank you for calling.
I have used them for two different fireplace units and always very helpful and making decisions and their customer service is great
We're glad we gave you a good reason to come back and it was our pleasure to hear from you again. Thank you.
The fire grate was delivered quickly. The quality and sturdiness seem quite nice. Has handle some initial hot fires in our woodstove without issue.
That's good news, Mike. Thank you for letting us know you were so happy with your order.
Returned a product and purchased another log set that we love!
We were glad to help you find the perfect log set for you. Thank you for choosing Woodland Direct.
Sales representative was very knowledgeable and directed us to the perfect solution for our needs. The product arrived promptly and works perfectly.
That's great to hear, Bob. It was a pleasure helping you.
Very poor communication regarding the order and shipment and no follow up
I called SEVERAL times before anyone answered the phones
After searching online for weeks, on multiple sites, we found the perfect see-through fireplace at Woodland. Before placing an order, I called them to ask some questions about Direct vent vs. ventless options. They were very helpful. I placed the order. It arrived within about a week. Our GC installed it and it looks GREAT. Super happy with our new fireplace.
Great job making this happen. This is a great story to hear from a happy customer.
Always helpful and experienced in they way they conduct there business
We've been helping customers like you for over 20 years. Great job getting your conversion done and thank you for choosing Woodland Direct.
Good web site. All parts accounted for. Professionally installed. Love the remote option and the embers
We are grateful for the many professional installers that point their customers to Woodland Direct. Thank you for calling.
Easy, I just called and the representative was excellent in helping me make the purchase I was looking for
Lissa, we were happy to hear from you and thankful for your business. Woodland Direct appreciates you.
Although the heavy box of fire logs have arrived, they are still in the box.
The appropriate men have not yet come to install and plumb the fire logs.
So I really don't know yet if all parts are here and in working order.
If your installers have questions, please have them call. We are ready to help. Thank you for your business.
I was very easy and the representative I talked to was knowledgeable and professional.
We are thankful that we heard from you. Thank you for the chance to serve.
Sales rep was knowledgeable and helped me identify the specific products and components I needed.
You describe an experience we aim to provide every time. Thank you for letting us know how we did.
The grate was very well built and I am very happy with that! Its got a lifetime warranty and is built to last a lifetime! Shipped and received pretty quick so I am very happy with it.
Great job, Jim. You picked a winner. Thank you for choosing Woodland Direct.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Great job on a project that requires some careful planning and measuring. We were happy to help you along the way.