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Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
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Ordering on line was very easy and the wood rack and the wood cart are very sturdy and should last an extremely long time. I love your products.
Quick and easy experience- grate arrived much sooner than expected! I would use them again but based on the quality of the grate it won't me anytime soon!
Will definitely recommend to anyone looking for new fireplace products!
Thank you, Chris. We are glad to hear that the grate fit your fireplace perfectly and that your order arrived sooner than expected. It is great to know the quality met your expectations and that the experience was quick and easy. We appreciate your recommendation and your kind words. Thank you again for choosing us.
The cover was everything it was explained to me. Sturdy canvas, the water runs right off of it and there is plenty of Velcro on the sides for easy access to the wood. Would definitely order another one.
Thank you, Leslie. We are really glad to hear that the cover fit your needs and that the quality and ease of use matched what you were looking for. It is great to know the material and design are working well for you. We appreciate you sharing why you chose us and are grateful we could provide the exact size you needed. Thank you again for your trust and for the kind words.
They sent the chimney cap very very quickly came with everything needed to attach it to the top of the chimney. So very simple easy Tedooo thank you so much
Thank you, Diane. We are glad to hear that your chimney cap arrived quickly and that everything you needed was included. It is great to know the installation went smoothly. We appreciate you taking the time to share your experience. Enjoy the season and thank you again for choosing us.
Calling and being told tech support has 72 business hours to respond is too long. I called on Thursday and Saturday and was told I didn't wait long enough.
But on Monday when I called the technician knew everything and the order and delivery was great.
Thank you for your patience. We are super busy this time of year, but every customer who calls gets help, even if it's a little delayed. We appreciate you.
Shopping with WoodlandDirect was a very easy and painless experience. Very fast shipping and great quality of product. Very happy with my experience.
Those are high praises and we're glad to have provided the experience you describe. Thank you from the entire team here at Woodland Direct.
Delivery came quick after I figured out the directions it went together very quickly and smoothly held my cord of wood like expected thank you very much
Robert, great job getting it together. You picked an amazing quality wood rack that will last a lifetime. We were glad to help you find it. Thank you from the entire team here at Woodland Direct.
I liked the walk through when I was measuring and verifying dimensions. It provided a nice fit to an irregular surface. I did the install myself with my wife. We are still speaking. It went that well.
Mike, thank you for taking the time to post this. It put a big smile on our faces. We're glad the project went well and the install was an enjoyable experience for both of you. Suzy, thank you for your patience with Mike. Husbands can be difficult to work with.
Your website is great! Easy to navigate and the order process was extremely easy as well. The processing, shipping and delivery, along with communication throughout was excellent. And above all our outdoor is nice and toasty and now we can use it in all seasons! We love it!
Patio heaters do a great job of making the outdoors a bit more comfortable. Congratulations on getting your project done and thank you for including Woodland Direct as part of your pllans.
Technical help laying out job with materials was excellent! Very knowledgeable. Quick delivery of materials and wonderful support
Great job making it happen. It sounds like you had good reason to talk to experts. Every hearth installation is a little bit unique, but our experts have a great deal of experience and knowledge. We are thankful for the chance to help you get your project done.
This is the second time we ordered a firepit from Woodland Direct. As before, the product and the experience met my expectations. The firepit spark screen had some superficial dents no doubt incurred in shipping.
We were glad to have you come back. Thank you for 4 stars and some great feedback. We look forward to hearing from you again.
The gas technician had a difficult time making the remote control work. I am tech savvy and was unable to make it work. He came back to try it a second time and was able to accomplish his task, but by a miracle! Nowhere in the instructions does it say that the switch on the front of the lighting unit has to be in the center position in order for the remote to work. And the remote itself describes a "mode" button, but there is none. The instructions for the remote that costs $200 should be revised to make it more user friendly! I would give you a -10 for this part of the experience. VERY frustrating!
You guys did great getting it handled and we regret not being able to get to you sooner. Thank you for your feedback and reminding us of the importance of being there after the sale.
I ordered G19A burner 01V series. I got parts for 01V and 15 series. The heat shield was for 15 series that I had to modify to fit the 01V controller. The ignitor cable was the length for a manual burner set and was too short. I modified that also. Othe than that, the logs are great. I love being able to control the fire level.
Mike, you sound like a resourceful gas log user. Great job and thank you for choosing Woodland Direct for your gas log needs.
I think one of our grand boys got a little aggressive and broke the end off our fireplace key. Several weeks ago I stopped at a fireplace store in Hobart, IN. They did not have a Blue Flame key or any other but gave me your online information. I ordered my key. It arrived fairly quickly and works wonderfully! Thank you for saving the day!
We were glad to hear from you and happy we could get you up and running again. A key is small thing, but it's essential. Thank you.
The large size of the box, heaviness, and the fact it's shipped from China, makes this product vulnerable to damage. The exterior of the box I received shows some damage and there are many parts inside. The parts are individually bubble wrapped, so I hope there is no damage to them. I believe this should be made clear in any description that is provided to customers that order your products.
Thank you for your feedback. Our rep took your call when you explained that you think there may be damage and we made a note. You were to call back after you had time to open and inspect your product. If you have damage to report, contact our service team. They are waiting to help.
I ordered a burner with specific requirements. The burner was shipped to me with three aspects that didn't match my specifications. See the pictures. The burner on the right is the one that I needed them to match exactly. They said they could match it when I paid. I have been trying to contact the salesman for a couple of months. I received one phone call, and he had an attitude with me. He did not give me the information I needed to resolve the issue and he continues to ignore my emails and voicemails. DO NOT PURCHASE FROM THIS COMPANY!
Thank you for working with us on getting this resolved. I see notes as recent as today and our team is as anxious as you to get this handled.
Chris Bailey in customer service—helped me choose the right log size and delivered promptly. Smooth, impressive experience from start to finish.
Chris will smile when he sees this. He is a true hearth expert and one of many great guides here at Woodland Direct. You did the right thing by calling a professional for help with a gas log purchase. Thank you for finding your professional here at Woodland Direct.
Donavon answered all my many questions, helped me place my order, and followed up to ensure I was happy. When i had a follow up question a week later, again Donavon was super nice and helpful and provided an update immediately!
GREAT fireplace! Love the look of the logs and the remote control!
D
Donavon truly is excellent at what he does. He's a seasoned hearth professional and we are elated to see he made such a good impression on you. Thank you for spreading positivity and calling him out here. We appreciate you.
When we had a question about which insert would suit our needs, received quick and profesional response. Looking forward to our ne fireplace insert this winter.
Thank you, Mike. We are glad the team was able to get you the answers you needed quickly. It means a lot to hear everything felt professional. We hope the new fireplace insert serves you well this winter. If anything comes up, we are always here to help.
The ordering was easy. Unfortunately we had an incorrect item delivered and had to contact customer service to have the correct item shipped
Thank you for the chance to make this right. We regret the small bump in the road and we're glad to have turned a tough situation into a 5 star review.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Tom. We are glad to hear the ordering process was easy and that the wood rack and cart are working well for you. It is great to know they feel sturdy and built to last. We appreciate your confidence in our products and your kind words. Thank you again for choosing us.