On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Wondershare Reviews Summary
Wondershare has a rating of 1.8 stars from 362 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wondershare most frequently mention customer service, credit card and free trial. Wondershare ranks 72nd among Video Converter sites.
We monitor reviews for authenticity
I have taken Flimora annual subscription on 9 January2024 and they have charged me INR 4050 from my credit card.Then next month they have charged me INR 2K again and then next month again.
In order history they are showing that I have subscription for 3 months Pro version.
I don't have any customer support and suffering alot to get help from support team.My hard earned money is gone with Flimora subscription.If wondersharr support team still wants to help me
This is my order ID AS**************
I can't afford this loss because my subscription has even been cancelled (uni to edit videos) and wondershare application (Flimora) is asking me pay more and get annual subscription again
I am a South African University student and tried the software for a project. I saw that it was expensive (nearly half of my monthly living budget) but with the 7 day free trail and 30 day money back guarantee, I was not to stressed. I was slightly suspicious when the money came directly from my account immediately but thought that I still have the 30 day money back. When I canceled it not 24 hours after purchase, they said my product is not eligible for money back. Even though the entire process of purchasing it, it was clearly stated as being eligible.
Their support staff was not helpful at all.
Avoid all of wondershare products as they do very shady business!
Wondershare worked adequately for 2 years for me during a time I was paying for a payed subscription. For the last 4 months, it simply refuses to save any information I save in any inputtable document, which makes this product worthless. Not only is there a "watermark" all over the document for this product which I am actually paying for, but it also doesn't save content that I am inputting into input fields. Unless I upgrade even more, it's made my current payed version utterly worthless.
I specifically typed shady, due to the product works great, the codes they force you to buy only last maybe
24-hours, forcing you to continually purchase more codes that don't work cause you already purchased and redeemed a code, they refuse to refund your money even if they acknowledge it, their website constantly states full refund, which is a lie, they refuse to refund you or your bank due to the knowledge your bank will, they claim their business is in the states which is just a front, the location is someones house, if you were to research all positive reviews you would find out they work for wondershare,
they just use shady business practices, just be vigilant and aware
Thanks for your recognition of the product itself. I am very sorry to hear about your experience with our subscription mode and the problems you have encountered when requesting a refund. Let me assure you that your satisfaction is of utmost importance to us and we would like to help you resolve this issue as soon as possible. Noting you've contacted us, we kindly request that you provide us with your order number, email address, and any relevant details regarding your refund request. You may send this information to our customer care team at [email protected].
Once we have the necessary information, we will investigate the matter further and work diligently to find an appropriate solution for you. We understand your frustration and appreciate your patience as we work to rectify the situation.
I beg you not to download this client, its really not that useful and has no benefit over any other competittors like canva for example, also clipfish is way better.
The customer service is the least good I've ever seen any.
Hi Fabian, we are sorry to hear that you didn't have a good experience with our product and customer service. We desperately hope to investigate the problem you might encounter further and then provide professional instructions or suggestions. However, the current information is too limited. Could you please drop an email with more details at [email protected]? We'll handle your case with priority and do the needful assistance.
It is our ultimate pursuit that users can use our software happily! So, I hope you will consider giving us a chance to investigate your issue and fix it, thanks again!
To use wondershare you need to register your account before using your wondershare id
After requesting 20 x the activation link I got a retrieve link that never works
Service is 0/10
You pay and cannot use it, DO NOT BUY THIS
WORTHLESS COMPANY
Hi Hannes, we apologize for the difficulties you have faced while trying to contact our customer support. I understand that your time is valuable, and we are continuously working on improving our support channels.
Regarding the account activation problem you are encountering, we desperately hope to investigate it further and then provide professional instructions or suggestions. However, the current information is too limited. Could you please drop an email with more details at [email protected]? We'll handle your case with priority and do the needful assistance.
It is our ultimate pursuit that users can use our software happily! So, I hope you will consider giving us a chance to investigate your issue and fix it, thanks again!
Denied refunding me after I accidentally bought the wrong package which does not have a 7 day free trial (very misleading on the website), although the app did not even work for me! Very disappointing, this never happened to me before and the customer service did not show any understanding, just want the money.
Hello Nel, I am very sorry to hear about your experience with Recoverit and the problems you have encountered when requesting a refund. At Wondershare, we strive to provide the best possible experience for our users and we apologize for any inconvenience you may have faced.
Let me assure you that your satisfaction is of utmost importance to us and we would like to help you resolve this issue as soon as possible. To better assist you, I request that you provide us with your order number, email address, and any relevant details regarding your refund request. You can send this information to our customer care team at [email protected].
Once we have the necessary information, we will investigate the matter further and work diligently to find an appropriate solution for you. We understand your frustration and appreciate your patience as we work to rectify the situation.
No refunds ever possible (even if you have issues). Very bad experience and a total disappointment, especially after thinking I found a good software. But thanks to the technical support agent for trying to help me, but "company policy" did not allow us to resolve the issue. I don't recommend using their service, find something better.
Products used:
Wondershare Filmora
Hi Tin, we are always desiring every interaction the customer has with us to be as smooth and as hassle-free as possible. Sorry to hear that you didn't have a good experience with our support team, we'll keep improving and bring a better and better experience interacting with each user.
Normally, we desperately hope to know the user's real thoughts when he/she requests a refund if there is no issue with the product itself. So that we can provide some suggestions or make further improvements in a targeted manner. This is the reason our support may explain more details regarding our refund policy according to your actual situation and didn't process a refund in the first place. Seek your kind understanding.
We desperately hope to investigate this problem you are encountering further and then help you out in a targeted manner, however, the current information is too limited. Knowing you've already contacted us, would you please update your ticket number or order number here? Your patience is highly appreciated!
PDF was working fine when I first bought it. Now I can't open any files, and consumer services states it's a 10-minute wait to speak to someone. I was on hold for 46 minutes and could never get in touch with someone. I tried to use the chat also, but they could not help. They sent me an email asking the same questions. I now can't get a refund because it has been over 30 days, and the product doesn't work at all for me. Can't even open a PDF on it.
Hi Jermaine, we apologize for the difficulties you have faced while trying to contact our customer support. We understand that your time is valuable, and we are continuously working on improving our support channels. I am very sorry to hear about your experience with PDFelement and the problems you have encountered when requesting a refund. At Wondershare, we strive to provide the best possible experience for our users and we apologize for any inconvenience you may have faced.
Let me assure you that your satisfaction is of utmost importance to us and we would like to help you resolve this issue as soon as possible. To better assist you, I request that you provide us with your order number, email address, and any relevant details regarding your refund request. You can also send this information to our customer care team at [email protected].
Once we have the necessary information, we will investigate the matter further and work diligently to find an appropriate solution for you. If we can't solve it finally, we'll go ahead to process a refund to take care of your benefit.
Again, I apologize for any inconvenience caused and appreciate your understanding as we work together to resolve this issue.
Trash bought their recoverit to recover some deleted files...it took days and still had 50% to go. I uninstalled wiped my pc and reinstalled my apps manually. Used one drive to get back what i could.
This was 4 days after purchase before the 7 day deadline...they refused to issue a refund unless i wiped my pc again reinstalled their software and got screenshots of it taking all day.
Im pretty sure its enough people here for class action lawsuit their policy isnt that airtight...trash as well
Hi Kimani, it is regretful to hear that you didn't have a good experience with our software. I understand your feelings, and it would be very depressing when you are unable to run this software in the way you expected. Wondershare values each customer's benefit, and we'll do our best to help you out. For your case, please allow us to explain it in more detail and see how we can assist you further.
We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem or source files, etc.) for troubleshooting, this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding.
Noting you've already contacted us, would you please update your order number or ticket number here? Our senior support team will further investigate it and then evaluate your refund request accordingly. Your patience is highly appreciated!
After deleting Filmora, they left numerous background tasks and programs on my computer. After finally figuring out how to delete all of the left over files, I find certain wondershare programs reinstalled. I then had to install multiple programs to search thru every system file, and had to go through my computers registries, all the way down to the literal binary and clear it out. Even now, theres 2 log files left that my computer refuses to uninstall and are unable to be accessed by any program. I actually might have to do a fresh windows install. Huge bummer and huge scam.
Hi Corn. Thanks for sharing your experience. Firstly, I'd like to express our deepest apologies for any inconvenience that happened on your end. We understand your feelings, and it would be very uneasy if you found that there were numerous background tasks left when using this software. We desperately hope to provide professional instructions or suggestions further, however, the current information is too limited. Could you please drop an email with more details at [email protected]? Our technical support will investigate it and clarify this matter accurately.
If we only receive your dissatisfaction but are unable to get a chance to locate the real manifestation or cause of the problem to further help you solve it, there will be no change in your current situation. Seek your kind understanding.
Look forward to getting in touch with you~
Decided i didnt need filmora wondershare anymore so i cancelled on january 25th 2024. Looking at my statements i was charged again February 11th 2024. If i cancel my sub shouldn't all the addon services be cancelled as well? Scammy and over priced. When i inquired via email about a refund i first was sent an email that said a representative would reach out after i answered 4 questions. Did that twice and never got any response after that. Shady business model. Better products for editing out there at a better price.
Hi Levi, thanks for sharing your experience. We are always desiring every interaction the customer has with us to be as smooth and as hassle-free as possible, thanks for your feedback, we'll keep improving and then bring a better experience for each user. In line with your concern about subscription, we'd like to explain it in more detail and see how we can help you further.
Normally, the user can use all features (such as motion tracking, Speeding, built-in effects/transitions/elements, Auto Beat Sync, etc.) of Filmora without limitation once he/she has a valid license. To bring a cool experience, we did our best to compatibility Creative Assets (Boris FX & NewBlue FX & Filmstock & AI Portrait) within the Filmora directly, it would be free for use for 7 days, however, the user will be automatically charged monthly if he/she doesn't cancel it before the trial duration ends. To avoid any trouble caused by it, we have especially provided an option for customers to uncheck the Creative Assets on the subscription page. Besides, we'll send a reminder email to the customer before auto-renewal. Maybe it went to your trash box, so you didn't check it in time. Seek your kind understanding.
To better address your concern, would you please drop an email including your order number or more details at [email protected]? Our support team will look into it and then provide the needed assistance. Appreciate your time and patience a lot!
You try to unsubscribe from their promotional emails, and you get "you're not subscribed to our newsletter". Nice "error" that allows them to send you 3 or 4 promo emails per week.
No settings on your profile related to notifications and of course, no help section related to this. Great job!
Hi Adam. Thanks for sharing your experience. I understand your feelings, and it would be very frustrating if you received promotional emails again after unsubscribing. Could you please drop an email at [email protected] by providing us with your account details, including the order number and the date of cancellation? We will investigate this matter and do the needed assistance promptly.
Look forward to getting in touch with you!
Was offered to purchase DVD Creator for 1/2 price - when I clicked on Pay Pal it charged me full price. Once I realized it, I tried to get the credit for the difference. While the company was fairly quick to reply, they asked me to produce the screenshot of the offer, which of course was gone as soon as I clicked on it! So, not at all helpful. I can only say, be very careful before you click to purchase.
Hi Jayne, thanks for sharing your experience. We understand your feelings, it would be very frustrating when the money was deducted not as the same as you expected. We desperately hope to clarify this matter but we need to collect more details. Noting you've contacted us, would you please drop an email at [email protected] with more details (order number or ticket number, etc)? Our senior support will handle your case with priority and do the needful assistance for you.
I bought a subscription and after I bought it I got into the account and there was stated "no purchases were made". I was angry, but I forgot about it. The month later I got an email that I payed this company again. I logged into my account and couldn't cancel it. Moreover, even the "free" services did not work. The supporting centre did not answer my calls at all. It is a big scam, do not give these shtty people money. I imagine how many people like me were tricked. You deserve jail and I hope the police will take the case, I'll contact all the people below for that
Thanks for sharing your experience. I understand your feelings, and it would be very confusing if you received an auto-renewal notification without being aware of the root reason yet. We desperately hope to clarify this matter and then provide suggestions for you, however, the current information is too limited. Would you please drop an email with more details at [email protected]? We'll investigate it further and provide the needed assistance. Your patience is highly appreciated!
Useless customer services, after an hour and a half the issue was not resolved an they refused to give me a new serial number. I have a lifetime app purchase.
Is started here: Thank you for contacting us! This is Joice from the Wondershare team. Let me help you with this.
And it never ended.
We sincerely apologize for the negative experience you've had with our customer service and any inconvenience this may have caused.
We would like to assure you that our primary goal is to provide excellent customer service and satisfaction. We take allegations of fraud and scam very seriously and would appreciate the opportunity to investigate and address your concerns in detail.
To assist you further and understand the specifics of your situation, would you please send us your contact email or order number? You may drop an email at [email protected] as well. Our senior support team will investigate your case and work on a resolution for you.
We value your feedback and are committed to making things right. We hope to have the chance to regain your trust and provide you with the quality service you deserve.
My son and I signed up for their "free" trial and they charged my PayPal $80. I canceled it within 5 minutes once I saw that they charged me, filed a PayPal dispute, and tried speaking with Wondershare's customer service. They refused to refund their "free trial". THIS IS A SCAM and their customer service is appalling as they are slow to respond and are like talking to robots.
Hi Dara, thanks for sharing your experience. Sorry for the inconvenience that happened on your end. Normally, we provide the trial version for customers to try each feature of this software to confirm if it meets their requirements before purchasing. But if the customer fills in your bank details and accepts the user agreement according to our website instructions, then he/she will be deducted.
We are eager to investigate the matter further, however, the current information is too limited. Noting you've contacted us, would you please drop an email at [email protected] with more details like ticket number or order number, etc.?
Look forward to getting in touch with you sincerely!
Customer service is slow and unwilling to help. Agents chatting are not helpful at all. Zero respect for their customers.
Hi Ben, I would like to apologize for the unsatisfactory experience you had with our customer support. We understand that it must have been frustrating for you, and we are truly sorry for any inconvenience caused. Please know that it is never our intention to leave our customers feeling unheard or misunderstood. We take your feedback seriously and will use it to improve our support services.
We value your business and would like to have the opportunity to make things right. Noting you've contacted us, could please provide us with more details (either ticket number or order number) by dropping an email at [email protected]? Our senior team will reach out to you to discuss your concerns and work towards a solution that meets your satisfaction.
Once again, we apologize for the inconvenience and hope to hear from you soon.
A LOT OF TIME WAS USED AND WITH GREAT DIFFICULT TO EXPLAIN THE PROGRAM TO STUDENTS. TEXT INSURTIONS ARE TERRIBLE TO MASTER TRYING BURN A CD A CHORE. BEWARE AND READ THE REFUND WARRANTY CAREFULLY. PAY MORE AND USE PINNICLE SOFTWARE THAT WORKS GREAT. WE VENTURED HERE LOOKING FOR EASIER TO USE AND LESS EXPENSIVE. THIS COMPANY IS FROM CHINA, SUPPORT IS NON EXSISTING. STILL NO REFUND FOR TRYING TO USE IN 24 HOURS.
Thank you for sharing your experience. I understand that it is very important for users to get help timely when he/she has trouble using the product. We'll keep improving and bring a better experience for each user.
Regarding the CD burning problem you are encountering, we desperately hope to investigate it further and then provide professional instructions or suggestions. However, the current information is too limited. Would please provide us with more details (either license email or order number) by dropping an email at [email protected]? We'll handle your case with priority and do the needful assistance.
It is our ultimate pursuit that users can use our software happily! So, I hope you will consider giving us a chance to help you out, thanks again!
From the business
Wondershare offers Video Software, PDF Tools, PC Utilities for Mac and Win users to convert, edit videos, photos or PDF files, make photo slideshow etc.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am truly sorry to hear about the issues you have been experiencing with our Wondershare product over the last 4 months. We understand how frustrating it can be when a product you have paid for does not perform as expected, and we apologize for the inconvenience this has caused.
To better assist you and investigate the situation further, please provide us with your order number or the email address used for the purchase. This will allow us to locate your account and review the details of your subscription. You may drop an email at [email protected].
Once we have this information, our technical support team will be able to look into the issue you are facing with saving content in input fields and the watermark issue. We are committed to ensuring that our customers have a positive experience with our products, and we will do our best to resolve your concerns as quickly as possible.
You are important to us, and we want to help as much as we're able to. Look forward to getting in touch with you!