WomanWithinReviews 786

Order was for $113.84 for two pairs of shoes. Shoes did not fit. Returned merchandise, and was charged $22.84 for return fee and shipping. Return order was backordered and subsequently then cancelled by Woman Within and a refund was applied to my credit card of $91.02. Will NEVER order anything from ROMAN'S or WOMAN WITHIN again in the future. The Customer Service person was very glad to delete my information from their account info. Just trying to let others know about my first experience with this business. The shoes were of flimsey and poor quality, did not fit as compared to the same sizes purchased from local stores. Customer service rep was happy to remove me from their files.

My review isn't about the company. Its about some of the customers. We state all of our policies inside the catalogs AND the website! Do not take out all your anger out on us reps all because you did not bother to look up our policies on returns, exchanges, etc. WE ARE JUST DOING OUR JOB! We do understand your frustration if you didn't know about the return fee, or that we don't credit shipping, etc... but please stop yelling at us and bashing on us because we can't manipulate the system for you! I had a customer yell at me for not being able to use 2 coupons on one order. If you turn to the page that has more details for the coupon, it will state "CANNOT BE COMBINED WITH OTHER OFFERS". Not only that, a customer wanted me to send her the exchange right away WITHOUT charging her even though she hasn't sent us the original order. Uhmmm hello, anything that leaves the warehouse IS always charged! It's like going to walmart and demanding to exchange an item but not having the item with you and expecting them to give you the new item for free! We can only do so much. We are just doing our jobs. Please, for future references, research the company's policy before you order from them. It would save not just you, but also an associate from having a bad day.

There are a number of problems with Woman Within and I only wish I had looked at reviews of them before I spent years purchasing from them. First of all, don't try to rate an item online at less than 3 stars; they will NOT publish the review, they will send you and email telling you how to return it. And don't try to respond to the email, it's not a working address. Secondly, if you DO return an item, be prepared for a hefty re-stocking fee -- they aren't up front about this so buyer beware. Thirdly, if you receive an item that is CLEARLY mislabeled or damaged, know that it DOES NOT MATTER to them --- they will charge you a re-stocking fee even if it is ENTIRELY their fault. Pictures of the size discrepancies do NOT matter. And last, but not least, the quality is horrible on many items and shrinkage is usually a given. Look elsewhere for plus sized clothing.

Quite a bit of my wardrobe is from them and much of it is nice, but a LOT of it is very cheaply made crap.

They CATER to the plus size women yet refuse to have ANY plus size models. All the models, though lovely ladies, are rail thin and I think that stinks...

If you are on Facebook, DO NOT complain to them about their rail thin models and cheap clothes... THEY WILL BLOCK YOU! That says a LOT about their company.

Placed order and called a couple hours later to cancel, and was told to late order was been processed. Reason for cancelling was because I received my mail and there was a bill from them for $13.49 for a return on Item I returned because of size. I'm fairly new with this site and not sure how clthes will fit so I wanted to cancel so I am not paying double in returns on new order. I believe that is how they make money, they charge ship&handl twice. I said I will just refuse package and was told I will still be charged ship&handl charges! It's a win win for them and customer is out of money and nothing to show for it. NEVER AGAIN will I order from them.

Horrible horrible customer service. Pants were way too big. I paid to have them ship them to me, I have to pay $7.50 to ship them back. Since I paid with paypal they will not do an exchange. So I will have to PAY a 3rd time for them to ship a different size to me. NO offers to waive shipping charges since I went off of their reviews AND a customer service rep to order a size up for these pants and they were way too big. Use other online websites for full figure woman, NOT this one.

WW is ok if you search first and get a code. My mom shops there as well so between sales and codes most of the clothes are worth it. She has had a problem with one item and getting Customer service to fix it. It was missing from the order. Any other sizing issues she has been able to correct, one girl stayed on the phone and helped her find product # from an over 2 year old order so she could get current price credit since they still had tags, her size went down and she didn't think to call. Yes some items were clearance but some weren't and it was store credit, but an order that old it was nice they did anything.

Horrible experience! Customer Service lied to me. I had to return two packages as the size (panties) was gigantic. I was refunded $46 of the $74 dollar charge. I was very upset but bit my tongue. The smaller size was $5 less per package. The first exchange package was sent and they charged me the higher price. I called Customer Service and they acknowledge the error. They told me they would correct the second exchange package that had not yet been sent, to the correct price. She told me it was done. NOT I just got the email stating the package has been sent and the email has the wrong price. They charged me the higher price after acknowledging the error. And on top of that, the first exchange package I got... they sent me the wrong panties... grrrrr This is how this company operates. They will deceive you, charge you outrageous prices and down right lie to you.
I will never do business with this company again..