WomanWithinReviews 786

I discovered WW via their magazine. I was thrilled to see modest clothing at decent prices. I made a selection and went online to purchase it. First of all, it took forever to find the item I wanted. (It was a khaki skirt) I checked out as a guest, as I normally do unless it is a company I know I will buy from several times. When I put in the shipping address, it wanted to use the same address for billing, but I needed to change the billing address. Doing so, I didn't realize that this changed the shipping address to the billing address. When I got the confirmation email, I realized that my order would be shipped to the wrong place. I immediately went to try to change this. I ended up making an account to see if that would help, but since I checked out as a guest, it didn't sync my order with the new account. I ended up contacting customer service, and they sent me an email with literally nothing addressing the problem. I then called, but they told me that there was nothing they could do to change it, except put a note for the person in charge of shipments. This makes no sense. For SOME reason (this also is silly) the order wasn't going to ship for a month! Why in the world can't they just change the address? Then I found out around the time I was supposed to finally get it that they won't be sending it for even longer! I've done the same thing with Amazon and if you get the address wrong, you can just change it with a click. And that's with two day shipping! Why in the world were they so incompetent?! I will never order from them again. I don't even want a skirt now.

I only made the mistake of shopping here once. They ripped me off. First I was charged for back ordered items. Then I receive my half order and find my size large is a two person tent. So 3 shirts to be returned, the yoga pants seem like the front is the back meaning there is all this room in front for a butt but there isn't no room in the back for a butt. I'm a medium on the bottom. Then I find out $8 of the $33 for the returned tops goes to shipping them back. So now I have 3, $25 pants on back order that I paid for, 3 tents going back for $25 minus $8 so that's $75 + $36 that's, after my calculations of shipping and taxes it came to about 70 due back after my $117 purchase they claim they owe me $25. Customer service is robotic, if you take time to try and do calculations they disconnect you and you have to start over. They never give in the never waiver they are products. There is no other way of getting through. I never got a response from "contact us" they are crooks.

I tried to call and resolve a billing problem, they were billing me for items I bought. But they had set two accounts and my items were on both. I didn't know about the two accounts so I was using my online banking to pay on one account I owed. But didn't pay anything on the duplicate account. When I called I had a hard time getting him to understand that there were two accounts, once he realised there were two accounts he still wanted me to pay the fees for late and non-payments. He said I had to pay the whole fee amount six months worth. I told him I was going to pay off the good and original contract and take my business elsewhere.
Got a email wanting to know why I closed my account, when they found out about the situation, they reimbursed me my payoff amount and said I had a zero balance and my account was still opened.

The quality of the fabrics is very poor and the construction is okay at best. Styles do nothing to flatter the body.

Even worse:

1) if you miss the fine print you might think you have longer to return for a refund than you do. They wouldn't refund me past 3 months and I had to order from a sister company. Again the styles were unflattering and the fabrics were very cheap.

2) You will be forever on their print and email lists.

My advice buy less clothes and pay more for them other places. They'll last longer and look better on you.

I was a employee at full beauty... And my job was so disgusting... The clothes you all are ordering are clothes that are already worn(most of their products)... I was in the area where we would open packages inspect the clothing and rebag them to be put back on the shelves to be resent out when someone else orders them... They DO NOT wash or sanitize or clean any of the clothing unless it needs it... How we were trained to clean the clothes was with a lint roller for only if we seen hair, cat hair or etc... Its been clothes sent back that were soiled with bodily fluids and etc... I left the job because I felt that their very dishonest with customers having you all buying clothes that you all don't even know if you getting anything clean new... Then their charging their customers high prices for used clothes... Now don't get me wrong some things are new and haven't been open but majority of their clothing is already worn... If you all really only knew what I seen as an employee working in the returns department you all would not purchase from their website which consist of Women Within, Big King, Lane Bryant Roman's and etc... I just want to be honest and let people know that your paying all this money for clothes people wear and their never washed or dry clean unless the feels it needs to be... I know i would hate to be dooped out of my hard earn money buying clothes yhat im thinking are or anything dis honest and I know as the honest person I am that you guys are not getting quality clothing... It just kills me deep down inside that the customers really don't know how nasty the clothes are that their ordering... Even the swimsuits al we do for those is put new liners in the seat part refold them and package them... Its people that even try on the underwear and return them because they don't fit... In order for you to get the correct size you would have to try them on... Its just so disgusting to know that their shipping g dirty clothes to the customers