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The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.
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The goto book store for quality used and new publications,offering a vast catalogue at highly competitive prices.
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I have used WOB a few times in the past and never had any issue. The quality of the used books have always passed my expectations. However, two books in my most recent order have been refunded without any cancellation or notification - so there's room for improvement within the service
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I ordered 5 books and three were as described 'as new', 'new' and 'very good condition'. Very satisfied with them. Poems, poets, poetry was described as very good condition. Please see photos. It's dogeared, very well used, bowed covers with extensive notes, squiggles and underlinings throughout. This really is one to be pulped. The epic of Gilgamesh is I guess in very good condition except for the pinc highlighter used throughout the first half of the book. See photo. A mixed bag.
Hello, Thank you for your review, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
I have ordered several books from Wob. The price is good and the condition is always as described and several of teh books I have bought have been gifts for other people. It's a great way to get new books to read.
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I ordered four books same author and title for my book reading club. Only two books arrived with a random third book in the envelope. I have sent two emails and two messages via the website help bot but no reply after two weeks, no refund and no books. Won't be using WOB again.
Hello, Thank you for your review, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Have bought a few times from WOB, going back to when they were World of Books. Always easy to find something of interest, order, and books are sent out promptly. Books are in the advertised condition - pre-loved but not tatty (at least mine haven't been!).
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I ordered a book from WOB online and never received it, so about 3 weeks in I emailed them and they said the book was not in good condition so it couldn't be sent out out to me. But why not let me know, then I asked about my refund and no response yet, it's been a week. Stay away at all costs.
Hello, Thank you for your review, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
I paid £3.45 for a £1 book I have messaged about this but after 3/4 days I have had no response I am very disappointed
Hello, Thank you for your review, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
I love WOB, their prices are great, delivery is quick. They have a huge library of books new and used, the choice is yours. I have used them before and will be using them again.
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The books are always great condition, fast postage. No complaints. I would buy from WOB again, happily.
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Usually find multiple copies of old or out of print books on WoB. Prices are reasonable. Book are always as described and in good or as new condition. Shipping is fast & efficient. Recommended.
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A seamless and simple shopping experience showing how to do online retailing properly. Great website, simple checkout and delivered as advised. No hassle, no problem. No worries. Well done Wob!
Great service. Quick delivery, and free too! Good, clean and high quality secondhand books and so cheap. I would recommend WOB.
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Great prices. Order turned round very quickly. Always sooner than estimated. Good selection of books. I'm trying to do my bit for the planet. Overall excellent.
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Not a good experience with World of Books! I have received 2 duplicate orders as I thought the first order was cancelled. It would be far better to have customer service on the phone rather than a chat bot which is not easy and that is how problems arise. I have received 2 books which should be in very good condition, one was covered in writing across several pages and another had a cover that was coming completely away from the spine. I have now been offered a replacement of the 2 books which are due to be dispatched soon. However I will then end up with 3 copies of the 2 books, I would like a refund, but yet again trying to contact customer service in time is probably impossible. A phone number is essential to avoid these problems.
Hello, Thank you for your review, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
The book was described as being in "good condition", the cover and first couple of pages have a 5 centimeter tear in them- not what I would call good condition. I paid over £5, and on the cover, there's a sticker barely covering a Cancer Research price sticker, I feel conned!
Hello, Thank you for your review, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
The book I ordered arrived well packaged and in goid condition.
I am very pleased at the price of the book.
And a bonus that the postage is free!
A huge saving for me.
I will definitely use WOB again
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A wide range of books across most categories. The prices are keen and the delivery is swift and hassle free. Good to recycle books
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Always WOB is my first port of call for buying books - I am usually able to get what I want and at a bargain price too!. Great range and fast postage - fantastic thank you
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Answer: Hello, we do send books yes. We do not lie about condition either. All condition guides are found on our site and if you are ever unhappy with your order our friendly customer service team will help you out. Thanks, World of Books
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Hi, pop an email to [email protected] and we can look into this further for you. Thanks, Wob
Answer: Hello, thanks for your question, we do not at the moment sadly. Thanks, Wob
Answer: We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future. Thanks for your feedback, we will pass it on to the Brand team. Thanks, Wob
Answer: Hello, we do not send out any paperwork with our orders. If you need an invoice please email [email protected] and the team can assist you. Thanks, Wob
Answer: Hello, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob


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