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Wob

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Mary P.
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Books described as 'very good were actually insanitary, in one instance the fly cover was stuck to the cover with mould. The replacements were however 'very good'

Date of experience: June 13, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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I managed to find the books I was after and the price was OK so I placed the order. They turned up just couple of days later. Excellent service.

Date of experience: June 12, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Advertised as ' very good condition '. It wasn't. Tea stains on pages,, fly leaf torn out and biro marks on inside cover.

Date of experience: June 12, 2023
World of Books C. — Wob Rep
over a year old

Hello, Thank you for your review, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob

Brazil
1 review
0 helpful votes
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Macduff
June 12, 2023

Great choices prices and service books in great condition and usually delivered early will certainly be using them again

Date of experience: June 11, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Not good at all really. I think I'm being refunded for the 9th, possibly 10th time now in 3 months from Wob.com and the Wob eBay page. Every refund is for the same reason, the item has been sold to someone else. It's almost as if this is happening on purpose. Every time I contact them regarding the issue, it's the same old automated response. And if it's been purchased through eBay, well, you don't even get notified it's out is stock, but money is returned faster through eBay than it is from wob.com.

Date of experience: June 11, 2023
World of Books C. — Wob Rep
over a year old

Hello, Thank you for your review, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob

GB
1 review
3 helpful votes
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I've used. WOB and it's usually great. However, my last order went very badly. It came later than expected and it was the wrong order. I've sent two emails and 10 days later I am still waiting for a response. I needed those books for 4 days ago and I still haven't got them. There is just no way you can talk to anyone directly or even message directly. It is most frustrating. I've I haven't heard from them in 48 hours I shall just cancel the payment through my credit card.

Date of experience: June 11, 2023
World of Books C. — Wob Rep
over a year old

Hello, Thank you for your review, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob

GB
1 review
0 helpful votes
Follow Tina T.
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A book lovers dream
June 12, 2023

A wonderful range of books to choose from, managed to find a specific book that I have been looking for.
Books are in great condition, in fact brought 14 books in 3 days.

Date of experience: June 10, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

Washington
1 review
0 helpful votes
Follow C L.
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A week after ordering and receiving an email thanking me I still have received no tracking or email stating the book has shipped. The email stated they will try to ship it out in 48 hours... we are now going on 168 hours. Per the FAQ page "Guest Customers - We will keep you up-to-date by email at every stage of the dispatch process."
I tried to go to their website and the watson bot is pretty useless. It would be nice if I could enter my order number somewhere(even if I had to verify CC number or name or shipping address as well).

Date of experience: June 10, 2023
World of Books C. — Wob Rep
over a year old

Hello, Thank you for your review, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob

GB
1 review
0 helpful votes
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As always great books, great service and good for the environment, what is not to enjoy. First call for books when I need one whatever the topic

Date of experience: June 10, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Fantastic
June 10, 2023

I always order my dvds from here, fantastic service, dvds in great condition, speedy delivery and the one mistake they ever did for me was sorted promptly. I always check here for dvds first.

Date of experience: June 10, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

Pennsylvania
1 review
0 helpful votes
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Bought it 20 days ago and just arrived today. Longer than expected but at least my books came in perfect condition.

Date of experience: June 9, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Debbie M.
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Each category has plenty of choice, good prices, easy website to navigate. Simple transaction. Fast delivery.

Date of experience: June 9, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

Spain
1 review
0 helpful votes
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Book condition
June 9, 2023

Though listed as "very good", one of the books shows crooked and too creased spine. The Marianne Trilogy, by Sheri Tepper.

Date of experience: June 9, 2023
World of Books C. — Wob Rep
over a year old

Hello, Thank you for your review, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob

GB
1 review
0 helpful votes
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It is the first time I have used this site
Very easy to navigate excellent choice
Exceptional value for money
They arrived promptly and the condition of the books exceeded my expectations
I will be using again

Date of experience: June 9, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Great.
June 9, 2023

I can always find what I am looking for. Their selection is vast. Prices are good, all products are in a decent condition, and always match the condition described. Buying second hand saves a lot of money. The dispatch and delivery of good is always fast. I have not experienced a problem so far, everything, has been easy with this company. Would definitely recommend using them.

Date of experience: June 9, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Ben F.
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Good pricing and offers on a wide selection.had what I was looking for.
Not only save money on the cost of a new book by buying second hand, it's more sustainable.

Date of experience: June 8, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow JANICE T.
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Value for money.
June 9, 2023

Wob is my fav way of buying books.
They are great value for money and have a wide range of Genres and have a Rare book section. I also LOVE the idea of not sending books to landfill. Def worth a try if you haven`t already.

Date of experience: June 8, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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All good as always
June 8, 2023

I regularly buy non fiction books from wob either direct or via eBay. Always arrive quickly and are as described

Date of experience: June 8, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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All I wanted
June 7, 2023

Good condition, well priced, efficient service. As usual this company knows how to serve its customers.

Date of experience: June 7, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Ian A.
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Excellent value
June 7, 2023

The condition of every book I have purchased has been as described. My latest purchase seemed brand new. Always quick delivery. Just about to order another one. Very impressed.

Date of experience: June 7, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!