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Wob

2.7

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Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Donna W.
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Excellent
November 12, 2021

Absolutely faultless! Books as described with a very good selection. Good price point and good deals on some of the books if you buy 3 Easy to use ‘saved list' so you can keep track of books you want in the future. Super fast delivery

Date of experience: November 12, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Excellent Service
November 12, 2021

I have now ordered at least a dozen times with WOB; each time I have found delivery and state of the books first class, with most of the books I could not tell that they were second class, plus with free delivery if you like what more is there to say, except go ahead and purchase to your hearts content.

We delivered your parcel from World of Books today, Monday, 25 October 2021.

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Date of experience: November 12, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow Shelagh S.
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Great service!
November 12, 2021

I've been using Wob for a couple of years now and always found them to offer a great service. Books are always as described and delivered in a timely fashion.

Date of experience: November 11, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Books are very competitively priced, good quality for second hand & the ordering, tracking & speed of delivery is all very easy and clear. Highly recommended.

Date of experience: November 11, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Great services
November 12, 2021

Very quick delivery book as described great all round services highly recommended. Will definitely use again.

Date of experience: November 11, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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All books
November 12, 2021

I have bought quite a few books from WOB and have been impressed each time one arrives on my doorstep. They are well packaged, clean and tidy. Yes some are older than others, but that so far hasn't been a problem.

Date of experience: November 11, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Incomplete order
November 11, 2021

I ordered three items, received two on querying why the third hadn't arrived I was told it's on its way. No follow up, in the end I had to ask for a refund which was very prompt.

Date of experience: November 11, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review! We are sorry to hear about the third item not arriving but glad our customer service team could come to a solution. Thanks, Wob

GB
1 review
0 helpful votes
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Great service
November 11, 2021

Book arrived promptly, in totally acceptable condition, well packed. Completely happy with my purchase

Date of experience: November 11, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review!

Australia
1 review
0 helpful votes
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I ordered several books and received them in good packaging. They sent me texts letting me know where my order was at, when it was processed and when my order was in transit to me and when my order would arrive at my house. Was very pleased with condition of the books.

Date of experience: November 10, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review!

GB
1 review
1 helpful vote
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Decent books. Good service
November 11, 2021

Ive bought 5 books from wob and have generally been satisfied, with 1 of them been tatty. Delivery has always been quick with good communication. I find some of their books relatively expensive so pick the books carefully. Have also sold books on Ziffit and the poor price they give you for excellent condition books make a good profit for WOB. They have a good choice so always check them out.

Date of experience: November 10, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Fantastic quality
November 11, 2021

Ordered a used book. Quality was like new. For free postage it was delivered within 5 days of ordering. I frequently use wob for books etc. pricing is really reasonable and free delivery wob for me is a must.

Date of experience: November 10, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Jacqueline G.
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Was really struggling to find the Mick Inkpen books that my children adored to share with my youngest grandchild but here they are……delighted :). Ordered three books, saved and extra 20% all with free delivery……what's not to love xx

Date of experience: November 10, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review!

GB
2 reviews
0 helpful votes
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Both my grandson and daughter have enjoyed tremendously each gift. The standard of the books are impressive. As a child all my books were second hand as we called them and because of that we had many more books than we would have to enjoy. The touch and smell of a book that's been cared for just added to the experience. My grandson, now he's older probably wouldn't use s real book if his own. My only regret is my eyesight prevents me from enjoying the same. I have my tablet thankfully but if I start smelling books but not reading them my family would lock me up.

Date of experience: November 10, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Susan N.
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Very happy with my book. Easy to order and came nice and quickly. Will certainly order from this company again. My go to when looking for books.

Date of experience: November 10, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Jenny C.
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Great Service
November 10, 2021

Great service. I love being able to use WOB if they have the book I want available. Free delivery on any book and the book condition has always matched the description. Books normally received within a few days of order. Fabulous to use an ethical company.

Date of experience: November 10, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review!

Illinois
1 review
0 helpful votes
Follow Maya N.
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I ordered three books from World of Books, which were described as being in very good condition. Not true. I ordered these specific editions because I collect the Agatha Christie facsimile editions. So the books must be in very good condition to add to my collection.

The first one I received was a dirty ex-library copy from England. World of Books described the book as very good and did not indicate it was an ex-library copy. The pages were brown and stamped and the spine was out of alignment. This is why I never order ex-library copies.

The second book had a price sticker on the front cover that would not come off without destroying the dust jacket. And it had damage on the corner of the book where a chunk of the corner was torn off. Both of these defects were not mentioned in the description.

The third book looked fine, except for a tear on the belly band, which was not indicated in the description.

I will not be purchasing anything from World of Books in the future. The descriptions and photos are not accurate, while the prices are high for books in terrible condition.

Date of experience: November 9, 2021
World of Books C. Wob Rep
over a year old

Hi,

We are sorry to hear this, please email [email protected] who will be happy to help you with the issues you have raised. Thanks, Wob

GB
1 review
0 helpful votes
Follow Belinda B.
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Great service
November 10, 2021

I have begun buying secondhand books from World of Books and have been impressed by the books I have received, the speed of delivery and the price of the books. I have contacted the company with queries and have had helpful responses. Very impressed and will continue to buy books from this site and recommend to others.

Date of experience: November 9, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review!

Pennsylvania
1 review
0 helpful votes
Follow Lori H.
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My 2 orders were fulfilled & sent quickly, great prices, no shipping fees, books in excellent condition! Thanks!

Date of experience: November 9, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review!

India
1 review
3 helpful votes
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No problems
November 10, 2021

I regularly buy books from WoB here in the U. K. and have never had any problems. Great prices and service. I am never disappointed if a book is not in perfect condition as that is the nature of second hand. If people have written in them I feel a connection with the last person to read it so that doesn't bother me at all.(maybe that's because I studied archaeology) Thankyou WoB, you kept me sane during covid lockdowns!

Date of experience: November 9, 2021
World of Books C. Wob Rep
over a year old

No problem! Glad we could help! :)

Thanks, Wob

Washington
1 review
0 helpful votes
Follow Christina B.
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I have bought so very many books from you and you never disappoint. Hence I come back time and time again. Thank you so very much.

Date of experience: November 9, 2021
World of Books C. Wob Rep
over a year old

Hi, thanks for sharing your review :)

Thanks, Wob