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The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.
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Great selection of books. I always find what I need. Books arrive quickly and are well packaged and in good condition.
A good range of books at reasonable prices. I prefer to buy recycled books.The service has almost always
Been great and books arrive quickly. Good information about the process of ordering and the sending out of orders.
Thanks for your review :)
I've found out about Wob while studying, the second hand books they sell has saved me a lot of money. Great value and service, thank you Wob
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Delivered exactly what was advertised at the price, and within the time specified.
What more could I expect?
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After a mix up with my order which resulted in me returning the item which I stupidly didn't get recorded postage for, it was sorted out at your end and I have had a refund.
I am very happy to get books from you and will definitely use you again
Thanks for your review :)
Could not supply the cocktail books I wanted, waited weeks only to find they had refunded my money gave me a lame reason, would never order again from these people.
Hi, I am sorry to hear this, please drop us an email at [email protected] and we will be happy to help! Thanks, Wob
I have used WOB many times and have always been impressed with the service, price and quality of the books. The only snag is that it is feeding my book buying addiction!
Thanks for your review :)
Regularly use WOB and find them excellent, however this time I got totally wrong book Ian Rankin instead of Anthony Riches, well it might be a good if not different read.!
Hi, I am sorry to hear this, please drop us an email at [email protected] and we will be happy to help! Thanks, Wob
I ordered, didnt hear from them for 10 days despite chasing through the contact bot. Order showed on my account as confirmed. Eventually I had an email saying they were sorry but they had a lot of demand for the book and it was now out of stock so they would send me a refund. The website still said they had 2 copies of the book! This is my 5 th purchase from them... but I won't buy from them again unless I can't find what I want somewhere else. And they still haven't refunded me through PayPal. Very disappointed.
Hi, I am sorry to hear this, please drop us an email at [email protected] and we will be happy to help! Thanks, Wob
The books I ordered were described as ‘good' and even ‘as new'. They definitely weren't! One was really dirty, one had a damaged cover, but at least when I complained and sent photographs WOB customer services were very good and sent me a partial refund very quickly. I will use them again and hope the descriptions are more accurate.
Thanks for your review :)
Yet another great experience. Great range, good pricing and the quality of the books always exceeds the description. Benn buying for a few years. Free postage and delivery within 3-5 days what is not to like.
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My books were in mint condition and the delivery was free, what I love in times like this, and the delivery was very fast within 3 days. Awesome service! Thank you so much for doing a great work and Customer service! Hear you soon for the next book to order.
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Overall good enough to use again. Condition of books varies quite a bit but service & delivery are good.
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I ordered Even more ghosts of the Isle of Wight and everything was as it said. Book was in great condition and arrived on time and was safely packaged too.
Thanks for your review :)
Thank you for shopping with us recently - we hope you were happy with your order of The Beatles: 1. Sorry, this item was NOT 'very good', as described. The jewel case was grubby and sticky and the CD judders when played. Two tracks have frequent 'skips'. Surely the condition of the jewel case should have alerted quality control to give this a closer inspection. After a run of CD purchases which were as described this has made me reluctant to 'return'.
Hi, I am sorry to hear this, please drop us an email at [email protected] and we will be happy to help! Thanks, Wob
I will certainly buy more books from WOB. I love the recycling idea and the book is in very good condition and the price was great.
Thanks for your review :)
These books were requested by my granddaughter as she had read one at school but are now out of print. This site is a great way to recycle books and bring great reads to a new generation. The books received were in a good condition. Okay a little more expensive than from a charity shop but I was able to buy the whole set in one hit. Books arrived on time. What's not to like?
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Ordered some second hand books and they were delivered quickly and satisfactorily, and in good condition. Will use again!
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My ordered book arrived ahead of the estimated date and was of excellent quality for a used item. No delivery charges make this a go-to website.
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Good service from order to delivery! Book in excellent condition so much better than I could have imagined for a second hand book! Perfect
Thanks for your review :)
Answer: Hello, we do send books yes. We do not lie about condition either. All condition guides are found on our site and if you are ever unhappy with your order our friendly customer service team will help you out. Thanks, World of Books
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Hi, pop an email to [email protected] and we can look into this further for you. Thanks, Wob
Answer: Hello, thanks for your question, we do not at the moment sadly. Thanks, Wob
Answer: We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future. Thanks for your feedback, we will pass it on to the Brand team. Thanks, Wob
Answer: Hello, we do not send out any paperwork with our orders. If you need an invoice please email [email protected] and the team can assist you. Thanks, Wob
Answer: Hello, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob


Thanks for your review :)