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Wob

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Great service
November 15, 2021

Great selection of books. I always find what I need. Books arrive quickly and are well packaged and in good condition.

Date of experience: November 14, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Good service
November 15, 2021

A good range of books at reasonable prices. I prefer to buy recycled books.The service has almost always
Been great and books arrive quickly. Good information about the process of ordering and the sending out of orders.

Date of experience: November 14, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Great value
November 15, 2021

I've found out about Wob while studying, the second hand books they sell has saved me a lot of money. Great value and service, thank you Wob

Date of experience: November 14, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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My most recent purchase
November 15, 2021

Delivered exactly what was advertised at the price, and within the time specified.
What more could I expect?

Date of experience: November 14, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Helpful and friendly
November 15, 2021

After a mix up with my order which resulted in me returning the item which I stupidly didn't get recorded postage for, it was sorted out at your end and I have had a refund.
I am very happy to get books from you and will definitely use you again

Date of experience: November 14, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Cocktail making book.
November 14, 2021

Could not supply the cocktail books I wanted, waited weeks only to find they had refunded my money gave me a lame reason, would never order again from these people.

Date of experience: November 14, 2021
World of Books C. Wob Rep
over a year old

Hi, I am sorry to hear this, please drop us an email at [email protected] and we will be happy to help! Thanks, Wob

GB
1 review
0 helpful votes
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I have used WOB many times and have always been impressed with the service, price and quality of the books. The only snag is that it is feeding my book buying addiction!

Date of experience: November 14, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

Germany
1 review
0 helpful votes
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Wrong one
November 14, 2021

Regularly use WOB and find them excellent, however this time I got totally wrong book Ian Rankin instead of Anthony Riches, well it might be a good if not different read.!

Date of experience: November 14, 2021
World of Books C. Wob Rep
over a year old

Hi, I am sorry to hear this, please drop us an email at [email protected] and we will be happy to help! Thanks, Wob

GB
1 review
3 helpful votes
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Fibbers
November 13, 2021

I ordered, didnt hear from them for 10 days despite chasing through the contact bot. Order showed on my account as confirmed. Eventually I had an email saying they were sorry but they had a lot of demand for the book and it was now out of stock so they would send me a refund. The website still said they had 2 copies of the book! This is my 5 th purchase from them... but I won't buy from them again unless I can't find what I want somewhere else. And they still haven't refunded me through PayPal. Very disappointed.

Date of experience: November 13, 2021
World of Books C. Wob Rep
over a year old

Hi, I am sorry to hear this, please drop us an email at [email protected] and we will be happy to help! Thanks, Wob

Massachusetts
1 review
1 helpful vote
Follow L W.
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The books I ordered were described as ‘good' and even ‘as new'. They definitely weren't! One was really dirty, one had a damaged cover, but at least when I complained and sent photographs WOB customer services were very good and sent me a partial refund very quickly. I will use them again and hope the descriptions are more accurate.

Date of experience: November 13, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
2 helpful votes
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Yet another great experience. Great range, good pricing and the quality of the books always exceeds the description. Benn buying for a few years. Free postage and delivery within 3-5 days what is not to like.

Date of experience: November 13, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow Sonja K.
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My books were in mint condition and the delivery was free, what I love in times like this, and the delivery was very fast within 3 days. Awesome service! Thank you so much for doing a great work and Customer service! Hear you soon for the next book to order.

Date of experience: November 13, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Good not great
November 15, 2021

Overall good enough to use again. Condition of books varies quite a bit but service & delivery are good.

Date of experience: November 13, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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I ordered Even more ghosts of the Isle of Wight and everything was as it said. Book was in great condition and arrived on time and was safely packaged too.

Date of experience: November 13, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
1 helpful vote
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FAIL
November 13, 2021

Thank you for shopping with us recently - we hope you were happy with your order of The Beatles: 1. Sorry, this item was NOT 'very good', as described. The jewel case was grubby and sticky and the CD judders when played. Two tracks have frequent 'skips'. Surely the condition of the jewel case should have alerted quality control to give this a closer inspection. After a run of CD purchases which were as described this has made me reluctant to 'return'.

Date of experience: November 13, 2021
World of Books C. Wob Rep
over a year old

Hi, I am sorry to hear this, please drop us an email at [email protected] and we will be happy to help! Thanks, Wob

GB
1 review
0 helpful votes
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Great book great service
November 15, 2021

I will certainly buy more books from WOB. I love the recycling idea and the book is in very good condition and the price was great.

Date of experience: November 13, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow Lauraine W.
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Great service
November 15, 2021

These books were requested by my granddaughter as she had read one at school but are now out of print. This site is a great way to recycle books and bring great reads to a new generation. The books received were in a good condition. Okay a little more expensive than from a charity shop but I was able to buy the whole set in one hit. Books arrived on time. What's not to like?

Date of experience: November 13, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Great service and quick delivery
November 15, 2021

Ordered some second hand books and they were delivered quickly and satisfactorily, and in good condition. Will use again!

Date of experience: November 13, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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My ordered book arrived ahead of the estimated date and was of excellent quality for a used item. No delivery charges make this a go-to website.

Date of experience: November 12, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
1 helpful vote
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Excellence
November 14, 2021

Good service from order to delivery! Book in excellent condition so much better than I could have imagined for a second hand book! Perfect

Date of experience: November 12, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)