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Wob

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Brilliant Books
November 17, 2021

A really marvellous selection of books, reasonably priced and a very good service, definitely recommend.

Date of experience: November 17, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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I buy a lot of books from WOB because I like the idea behind it. A book that could end it's days in a land fill, will be read again -- what's not to like. Yes! I had two books that advertised as Hard Cover, but were in fact paperbacks, but other than that -- happy with most of the stuff that I order. Remember, it's what's in the book that matters, but a dodgy CD, Yeah -- that is disappointing for a would be buyer.

Date of experience: November 17, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Care & condition
November 17, 2021

Books are in excellent condition. They are always wrapped well. Care is taken to protect them in transit. Excellent service. Thanks

Date of experience: November 17, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

Texas
1 review
0 helpful votes
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Never received order
November 17, 2021

Ordered music off the site and I never received the order nor a confirmation that the order had arrived. Contacted customer support and they referred me to post office. Not at all helpful or caring, and they lost me as a customer, and still no refund given.

Date of experience: November 16, 2021
World of Books C. Wob Rep
over a year old

Hi, we are sorry to hear this, please provide your order number to [email protected] and they will look into why your item hasn't arrived. Thanks, Wob

Italy
1 review
0 helpful votes
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Good value for money.
November 17, 2021

The experience with them has been excellent and as usual nothing to say at all! Excellent service and for sure good value for money.

Date of experience: November 16, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Excellent service and fab books every-time!
November 17, 2021

I am a primary tutor so I use a lot of books with my students, I've thoroughly enjoyed ordering childrens' novels and plan to continue.
I won't be spending a fortune on new books from high-street book stores, when I can buy them, reuse them and pass them on. The books still have lots of reading life in them and they were pre-loved and read by others, even before I received them.
Recent buys are: Phoenix by S. F Said.
How to Train your dragon and Edelweiss Pirates.

Date of experience: November 16, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Little on line gem
November 16, 2021

Absolutely love WOB so many things that I thought I would never find again from Egyptology book to classic comedy dvds and all very good quality. Love they way it's suggests other things you may like and can search so many different ways for what you would like.

Date of experience: November 16, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Always help full and send my purchase of books with in the time limit stated on the invoice. Great value for money, new or second hand books.

Date of experience: November 16, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Looks good
November 16, 2021

I can't give a proper review, as I've only flicked through it,
and not tried any of th recipes yet

Date of experience: November 16, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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I've ordered quite a few times from Wob, both from the website and the eBay store. Have always been more than happy with my purchase. Love that I can select the condition of the book I'm ordering, from Like New, Very Good etc. And you really can't beat Wob for both choice and price!

Date of experience: November 16, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Love it
November 16, 2021

I love the values behind World of Books, i didn't have any problems apart from the fact that the book cover was different to the one i ordered but it was still wonderful. I will continue to use this website for all of my bookish needs! Highly recommend!

Date of experience: November 15, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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From great customer service to books deliver in almost new condition at a fraction of the price. Love to buy my books from WOB

Date of experience: November 15, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
2 reviews
0 helpful votes
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Excellent service
November 16, 2021

Excellent service and highly efficient. Excellent value books.would highly recomend. Have bought from many times and will do again

Date of experience: November 15, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

Ireland
1 review
0 helpful votes
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Amazing
November 16, 2021

I'm so glad I found this web site, I love books but it was costing a fortune, so now I an buy used books……amazing

Date of experience: November 15, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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I complained about a damaged book but I didn't receive a reply. I was persuaded to conduct a telephone survey a while back to receive a £15 discount on a purchase. I completed the survey but didn't receive the offer. Sometimes books are sent in very flimsy packages and are prone to being damaged.

Date of experience: November 15, 2021
World of Books C. Wob Rep
over a year old

Hello, thanks for your review, we are sorry to hear about this. We will pass your feedback onto our team for review. Thanks, Wob

GB
1 review
0 helpful votes
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Echo in the Bone
November 16, 2021

Arrived quickly and I'd in quite good condition. Very pleased with service and the price compared to buying new. Thankyou

Date of experience: November 15, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
1 helpful vote
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See title. No problems. Delivery always prompt. All my orders have been for second hand books and all have looked good as new. Have received hardback copies a couple of times when expecting a paperback. I probably didn't read the small print but it would be nice if it was more obvious.

Date of experience: November 15, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Excellent service
November 16, 2021

My book arrived very promptly and in perfect condition. I love this book and am a ver satisfied customet

Date of experience: November 15, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Book arrived super quick
November 16, 2021

The arrived quickly and was well wrapped and I have no complaints as the book was in good condition and value for money.

Date of experience: November 15, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Great books, great service
November 15, 2021

I have bought books for both my studies and leisure from WOB and am never disappointed. Their great selection, good quality books and fast delivery never fails to impress.

Date of experience: November 14, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)