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The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.
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A really marvellous selection of books, reasonably priced and a very good service, definitely recommend.
I buy a lot of books from WOB because I like the idea behind it. A book that could end it's days in a land fill, will be read again -- what's not to like. Yes! I had two books that advertised as Hard Cover, but were in fact paperbacks, but other than that -- happy with most of the stuff that I order. Remember, it's what's in the book that matters, but a dodgy CD, Yeah -- that is disappointing for a would be buyer.
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Books are in excellent condition. They are always wrapped well. Care is taken to protect them in transit. Excellent service. Thanks
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Ordered music off the site and I never received the order nor a confirmation that the order had arrived. Contacted customer support and they referred me to post office. Not at all helpful or caring, and they lost me as a customer, and still no refund given.
Hi, we are sorry to hear this, please provide your order number to [email protected] and they will look into why your item hasn't arrived. Thanks, Wob
The experience with them has been excellent and as usual nothing to say at all! Excellent service and for sure good value for money.
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I am a primary tutor so I use a lot of books with my students, I've thoroughly enjoyed ordering childrens' novels and plan to continue.
I won't be spending a fortune on new books from high-street book stores, when I can buy them, reuse them and pass them on. The books still have lots of reading life in them and they were pre-loved and read by others, even before I received them.
Recent buys are: Phoenix by S. F Said.
How to Train your dragon and Edelweiss Pirates.
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Absolutely love WOB so many things that I thought I would never find again from Egyptology book to classic comedy dvds and all very good quality. Love they way it's suggests other things you may like and can search so many different ways for what you would like.
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Always help full and send my purchase of books with in the time limit stated on the invoice. Great value for money, new or second hand books.
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I can't give a proper review, as I've only flicked through it,
and not tried any of th recipes yet
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I've ordered quite a few times from Wob, both from the website and the eBay store. Have always been more than happy with my purchase. Love that I can select the condition of the book I'm ordering, from Like New, Very Good etc. And you really can't beat Wob for both choice and price!
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I love the values behind World of Books, i didn't have any problems apart from the fact that the book cover was different to the one i ordered but it was still wonderful. I will continue to use this website for all of my bookish needs! Highly recommend!
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From great customer service to books deliver in almost new condition at a fraction of the price. Love to buy my books from WOB
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Excellent service and highly efficient. Excellent value books.would highly recomend. Have bought from many times and will do again
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I'm so glad I found this web site, I love books but it was costing a fortune, so now I an buy used books……amazing
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I complained about a damaged book but I didn't receive a reply. I was persuaded to conduct a telephone survey a while back to receive a £15 discount on a purchase. I completed the survey but didn't receive the offer. Sometimes books are sent in very flimsy packages and are prone to being damaged.
Hello, thanks for your review, we are sorry to hear about this. We will pass your feedback onto our team for review. Thanks, Wob
Arrived quickly and I'd in quite good condition. Very pleased with service and the price compared to buying new. Thankyou
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See title. No problems. Delivery always prompt. All my orders have been for second hand books and all have looked good as new. Have received hardback copies a couple of times when expecting a paperback. I probably didn't read the small print but it would be nice if it was more obvious.
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My book arrived very promptly and in perfect condition. I love this book and am a ver satisfied customet
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The arrived quickly and was well wrapped and I have no complaints as the book was in good condition and value for money.
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I have bought books for both my studies and leisure from WOB and am never disappointed. Their great selection, good quality books and fast delivery never fails to impress.
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Answer: Hello, we do send books yes. We do not lie about condition either. All condition guides are found on our site and if you are ever unhappy with your order our friendly customer service team will help you out. Thanks, World of Books
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Hi, pop an email to [email protected] and we can look into this further for you. Thanks, Wob
Answer: Hello, thanks for your question, we do not at the moment sadly. Thanks, Wob
Answer: We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future. Thanks for your feedback, we will pass it on to the Brand team. Thanks, Wob
Answer: Hello, we do not send out any paperwork with our orders. If you need an invoice please email [email protected] and the team can assist you. Thanks, Wob
Answer: Hello, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob


Thanks for your review :)