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Wob

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786

We monitor reviews for authenticity

California
4 reviews
0 helpful votes
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Bookstore
November 19, 2021

Seems like a nice store The order arrived quickly and what I ordered seems unproblematic I haven't been ordering much with them but would definitely buy with them again

Date of experience: November 18, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

Oregon
4 reviews
0 helpful votes
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GREAT MERCHANT
November 19, 2021

Not only do they lave an astounding amount off books being offered, but price and HONEST condition evaluation were what drove me to try Wob. Super fast shipping and continual communications as to shipment status and location a +++. Will use again.

Date of experience: November 18, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Real value for money
November 18, 2021

I have ordered a lot of books from world of books and been very impressed with the service, delivery which is free and value for money. I am part of a book club and recommended this to my book club as well as family and friends.

Date of experience: November 18, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Difficult to fault WoB
November 18, 2021

In the last couple of months I have ordered several lots of books from WoB.

The prices were good, postage is free, delivery quick and there are often discounts available for multi-buy. The quality of the books as described are, to me usually conservative with those coming under a 'very good' umbrella often like new.

All in all it is difficult to fault WoB and I shall certainly use them again. My partner Jean and I are both in our seventies and avid readers over a number of genres. WoB gives us the opportunity to purchase our books at a reasonable price without the hassle and expense of trawling the large book shops.

Date of experience: November 18, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Disappointed...
November 18, 2021

I have used WoB a few times, and I'm sorry to report that it might be a while before I order again; the book I ordered had stated that it was in 'good' condition, when in fact, there were stain marks all over the pages and it was generally in a very poor condition.

Date of experience: November 18, 2021
World of Books C. Wob Rep
over a year old

Hello, I am sorry to hear this, please email [email protected] and our team can look into this further. Thanks, Wob

GB
1 review
3 helpful votes
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To me your service is a lifeline - so thank you!
Within 24 hours, the last book I was chasing (which had originally ‘sold out') to my delight and disbelief, another had become available:)
I am disabled and virtually housebound, so it's not possible for me to search the shops for a bargain etc. I feel ‘at home' with ‘WOB' and appreciate all your efforts. Thank you for this service :) and your exciting ‘trademark' packaging, so I always know its you!

Date of experience: November 18, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

Ireland
1 review
0 helpful votes
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Great value
November 18, 2021

Good value used books, always in the condition they are described, well packed and quickly despatched are the main reasons I have become a regular WOB user. Overall a faultless service.

Date of experience: November 18, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Bella Mafia audio version
November 18, 2021

A hardback copy of this book arrived, when I emailed, to tell you,, you replied that as a goodwill gesture you would refund me 30% of the price or if I returned it (it was a big heavy book) I would be refunded. I emailed you again and explained I can, t read small print so I never ordered the print version anyway so the mistake was yours, the reply was a refund and a trip to the charity shop to dispose of the unwanted item.
So the result of my last transaction was a walk to the charity shop and I still haven't got what I ordered, so I, m sorry but I, m not impressed.
Regards
Geoff Moore

Date of experience: November 18, 2021
World of Books C. Wob Rep
over a year old

Hello, I am sorry to hear this, please email [email protected] and our team can look into this further. Thanks, Wob

GB
1 review
0 helpful votes
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Great choice - Vermeer
November 18, 2021

I ordered a book called 'Traces of Vermeer', it is fascinating and gives great insight into what is known about a rather elusive artist. The book is in good condition and has great colour plates which helps whilst discussing the details of each painting. I thoroughly recommend World of Books for service and for their ethics, recycling charity shop books. I read avidly so they are high on my list for browsing for second hand books.

Date of experience: November 17, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

California
1 review
0 helpful votes
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Good source for hard to find books
November 18, 2021

I've used other online book sellers in the past and I find that WOB is a good source for hard to find copies. They are very comparable price wise and have very quick shipping. Highly recommend

Date of experience: November 17, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

Washington
1 review
0 helpful votes
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Ordered a number of books, all arrived promptly in very good condition. Have used WoB many times, and have always been very happy with my purchases

Date of experience: November 17, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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So Pleased
November 18, 2021

I am absolutely delighted with the speed with witch my order was completed, the condition of the books I received can only be described as being like new. Thank you so much WOB.

Date of experience: November 17, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Great
November 18, 2021

Great, love wob so much! I will continue buying because of the free shipping & how environment friendly this project is!

Date of experience: November 17, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Since I joined WOB I have not purchased s book from anywhere else. Books are always in the condition stated and usually better.
Books are always clean and unmarked.
WOB offer books at exceptional prices add to that no postage or packaging costs and orders that arrive very quickly.
I cannot fault the buying experience and it also feels good to be recycling

Date of experience: November 17, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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A brilliant service
November 18, 2021

WOB is an amazing service, giving books a second chance in life. I have been using the service for a while now and It never fails to amaze me - The prices are unmatched, I can buy a book for a fraction of its original cost. The quality of the books is also phenomenal, with most looking like new, or having minimal wear. The delivery is also really fast and free which is always good :)

Date of experience: November 17, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Excellent
November 18, 2021

Described as good but I would describe the book as unread. As usual excellent value from WOB. Descriptions are accurate, prices reasonable and delivery quick

Date of experience: November 17, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Can't fault you guys
November 18, 2021

Books all arrived promptly and in good condition at very reasonable / cheap prices. An excellent and cleaner alternative to Amazon. Keep up the good work!

Date of experience: November 17, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Very pleased
November 18, 2021

I have brought several books from World of Books recently, both new and ones not in print and I have been really pleased with them all a very useful web site especially for Childrens books and out of print,

Date of experience: November 17, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Well satisfied
November 17, 2021

I have had a few orders from WoB under it's old name and found them to be quick, efficient and reliable.
Each book that I have ordered and received has been exactly as was described on their site.
I also find each book has been great value and I'm happy to have them on my book shelf.
I feel that I can highly recommend them for their excellent service all round. 5*

Date of experience: November 17, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Great value
November 17, 2021

My go to site for books. I can always find a book I was looking for.
I have many books now that I refer to, that I wouldn't have in the past as these book are always afordable
Thank you!

Date of experience: November 17, 2021
World of Books C. Wob Rep
over a year old

Thanks for your review :)