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Wob

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Good service
January 10, 2022

I have been ordering from WoB a few times now and delivery has always been perfect, super fast. The books were as described and I was happy with them. The only time I was slightly annoyed is when I paid £5 for a book that had a £1.5 sticker on it. Made me wonder why the online price was not the same as in the shop. Other than that great service.

Date of experience: January 8, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Brilliant
January 10, 2022

Great service and the books looked like new, very good prices as well thank you for such a good service.

Date of experience: January 8, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Great Books
January 7, 2022

Excellent servive, books in brilliant condition. My mum loves them. She enjoys books that have been well read. Also purchased books for the younger generation. Lots of choice, delivery very quick.

Date of experience: January 7, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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All books have been in the condition specified and actually all in good condition. The service has been excellent whenever we have used and a great range on offer, even an older book not easy to get. Good fair prices as well and great to recycle existing books. Definitely would recommend.

Date of experience: January 6, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Books arrived promptly and in excellent condition, as described. Often use WOB and always happy with books and service.

Date of experience: January 6, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

Colorado
1 review
0 helpful votes
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Great service!
January 6, 2022

Was so excited to find the music book I hadn't been able to find anywhere else. They were efficient with my order and gave quick service.

Date of experience: January 5, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

California
1 review
0 helpful votes
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Service with a smile
January 6, 2022

The book I ordered arrived and wasn't as described, I was reissued witha better copy with in few days, despite it being teh christmas holidays. First problem i can recall inall the years using WOB. Very impressed as usual.

Date of experience: January 5, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Book of Brass Trains
January 6, 2022

Book was dispatched on time, was as described and well packaged. Good service, would certainly recommend!

Date of experience: January 5, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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A great site, easy to use, great prices, well packaged and prompt. Couldn't be better. A book that i simply couldn't get anywhere else was available here, and at a very reasonable price. Will certainly be back.

Date of experience: January 5, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Excellent service
January 6, 2022

I've been buying from WOB for a while now...always reasonably priced and excellent service...the books are always in v good condition and delivery is free...I would recommend them to everyone

Date of experience: January 5, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Always great service
January 6, 2022

Ordered two books this time. Accurate description of the condition. Arrived quickly and well packed. Wob is my favourite bookseller.

Date of experience: January 5, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Excellent service as always, andI am very pleased with the book which arrived as described. Very well done.

Rob Wood

Date of experience: January 5, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Excellent service
January 6, 2022

I have used WOB many times over the last few years and have always been delighted with the quality of their books and the great service. I have bought another 5 books from them in the last couple of months, as Christmas gifts, and they too have been as good as new & were delivered in good time. Very pleased with WOB and would recommend them to everyone.

Date of experience: January 5, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Sent the wrong g book
January 6, 2022

I assumed I had ordered the English version of the book Playground. But ended up with a foreign copy
I have since returned it to you for refund

Date of experience: January 4, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review, drop our team an email and they can chase up that refund! [email protected]

Thanks, Wob

GB
1 review
0 helpful votes
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Excellent service
January 6, 2022

Had trawled through loads of sites looking for a particular book for my sister when I stumbled across this fantastic site that held numerous from this particular author. Arrived in great condition and faster than stated. Definitely use again.

Date of experience: January 4, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Knit a Bear Val Pierce
January 4, 2022

I am afraid there was several pages with writing on them. I have submitted a photo of just one of the pages. I am answering an email that you sent me after i purchased this book from ebay. My proof of purchase is your email.

Date of experience: January 4, 2022
World of Books C. Wob Rep
over a year old

Hi, please email [email protected] with your order number and they can look into this further for you. Thanks, Wob

GB
1 review
0 helpful votes
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First timer
January 6, 2022

I was impressed with the service from WOB. The books I ordered arrived on time and in the condition stated. Will definitely use WOB again.

Date of experience: January 3, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Great :)
January 5, 2022

Great service. Can't fault it. Easy to order, fast delivery with good notifications and book in mint condition. Would use again. Thank you x

Date of experience: January 3, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Great for random books
January 5, 2022

Got a list of books for Christmas Secret Santa, found most of them here. Recipient well chuffed. Happy result!

Date of experience: January 3, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

France
1 review
0 helpful votes
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I ordered two books 10 days ago and still havent received my order/ the bot always implying that my order is on its way? But im pretty sure that some problem happened? It took and still taking too long.
Delivery is horrible.

Date of experience: January 3, 2022
World of Books C. Wob Rep
over a year old

Hi, please email [email protected] with your order number and they can look into this further for you. Thanks, Wob