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The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.
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I have been ordering from WoB a few times now and delivery has always been perfect, super fast. The books were as described and I was happy with them. The only time I was slightly annoyed is when I paid £5 for a book that had a £1.5 sticker on it. Made me wonder why the online price was not the same as in the shop. Other than that great service.
Great service and the books looked like new, very good prices as well thank you for such a good service.
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Excellent servive, books in brilliant condition. My mum loves them. She enjoys books that have been well read. Also purchased books for the younger generation. Lots of choice, delivery very quick.
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All books have been in the condition specified and actually all in good condition. The service has been excellent whenever we have used and a great range on offer, even an older book not easy to get. Good fair prices as well and great to recycle existing books. Definitely would recommend.
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Books arrived promptly and in excellent condition, as described. Often use WOB and always happy with books and service.
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Was so excited to find the music book I hadn't been able to find anywhere else. They were efficient with my order and gave quick service.
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The book I ordered arrived and wasn't as described, I was reissued witha better copy with in few days, despite it being teh christmas holidays. First problem i can recall inall the years using WOB. Very impressed as usual.
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Book was dispatched on time, was as described and well packaged. Good service, would certainly recommend!
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A great site, easy to use, great prices, well packaged and prompt. Couldn't be better. A book that i simply couldn't get anywhere else was available here, and at a very reasonable price. Will certainly be back.
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I've been buying from WOB for a while now...always reasonably priced and excellent service...the books are always in v good condition and delivery is free...I would recommend them to everyone
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Ordered two books this time. Accurate description of the condition. Arrived quickly and well packed. Wob is my favourite bookseller.
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Excellent service as always, andI am very pleased with the book which arrived as described. Very well done.
Rob Wood
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I have used WOB many times over the last few years and have always been delighted with the quality of their books and the great service. I have bought another 5 books from them in the last couple of months, as Christmas gifts, and they too have been as good as new & were delivered in good time. Very pleased with WOB and would recommend them to everyone.
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I assumed I had ordered the English version of the book Playground. But ended up with a foreign copy
I have since returned it to you for refund
Thanks for your review, drop our team an email and they can chase up that refund! [email protected]
Thanks, Wob
Had trawled through loads of sites looking for a particular book for my sister when I stumbled across this fantastic site that held numerous from this particular author. Arrived in great condition and faster than stated. Definitely use again.
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I am afraid there was several pages with writing on them. I have submitted a photo of just one of the pages. I am answering an email that you sent me after i purchased this book from ebay. My proof of purchase is your email.
Hi, please email [email protected] with your order number and they can look into this further for you. Thanks, Wob
I was impressed with the service from WOB. The books I ordered arrived on time and in the condition stated. Will definitely use WOB again.
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Great service. Can't fault it. Easy to order, fast delivery with good notifications and book in mint condition. Would use again. Thank you x
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Got a list of books for Christmas Secret Santa, found most of them here. Recipient well chuffed. Happy result!
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I ordered two books 10 days ago and still havent received my order/ the bot always implying that my order is on its way? But im pretty sure that some problem happened? It took and still taking too long.
Delivery is horrible.
Hi, please email [email protected] with your order number and they can look into this further for you. Thanks, Wob
Answer: Hello, we do send books yes. We do not lie about condition either. All condition guides are found on our site and if you are ever unhappy with your order our friendly customer service team will help you out. Thanks, World of Books
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Hi, pop an email to [email protected] and we can look into this further for you. Thanks, Wob
Answer: Hello, thanks for your question, we do not at the moment sadly. Thanks, Wob
Answer: We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future. Thanks for your feedback, we will pass it on to the Brand team. Thanks, Wob
Answer: Hello, we do not send out any paperwork with our orders. If you need an invoice please email [email protected] and the team can assist you. Thanks, Wob
Answer: Hello, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob


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