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Wob

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Superb selection, quality and speed of posting. I will not hesitate to buy direct again. Highly recommended professional sellers.

Date of experience: January 17, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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New Favourite Bookshop
January 15, 2022

Delivery was fast, selection was excellent and items were exactly as described! What more could you want from a good bookshop. Will definitely use WOB again.

Date of experience: January 14, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

Malta
1 review
0 helpful votes
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Great Service
January 15, 2022

Besides being able to find a book that I was looking for, the service on WOB is very prompt. I will certainly be visiting again soon.

Date of experience: January 14, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

Australia
1 review
0 helpful votes
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Unfortunately this is not the first time I've recieved a book which does not match what's being advertised.
I think your priority as the website to sell books should be to ensure the correct book is for sale. I'm particular about the edition and cover of the book I'm looking for and displaying a disclaimer in your ad is a cop out. (Book picture is for illustrative purposes only, actual binding, cover or edition may vary.) Please ensure your sellers advertise the correct cover image for the book they're selling.

Date of experience: January 13, 2022
World of Books C. Wob Rep
over a year old

Hi, please send our customer service an email at [email protected] with your order number and they can look into ways to rectify this for you. Thanks, Wob

Italy
1 review
0 helpful votes
Follow Giuseppe T.
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Today I received through tracked shipment the books ordered: also this time they are in excellent overall conditions. Being a long time Italian railway enthusiast, with good knowledge of the booksellers specialized in this area, I found wob availbaility on the topic massive and the prices quite affordable. Rare titles are also included. After writing this review, I will place immediately my fourth order...

Date of experience: January 13, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Excellent old books
January 13, 2022

I have ordered a few times now from wob and their books are always in the condition they say they are. I've given some great reference copies a new home for very little cost. Shipping is prompt and bundled up enough for books. Very pleased over all with the service wob have given me.

Date of experience: January 13, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Excellent service
January 13, 2022

Book was in excellent condition -no sign of being read at all. Arrived v promptly. Will use WOB again

Date of experience: January 13, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Excellent selection
January 13, 2022

Excellent selection of books. Great to be able to buy quality 2nd hand and new at same time. Great communication and secure delivery with various options.

Date of experience: January 12, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

Washington
2 reviews
1 helpful vote
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Not a good condition
January 13, 2022

Was disappointed in the book, ive bought from here before without any problems, but this book was in poor condition, the pages were yellow old looking, and some pages in the middle of the book were coming away from the binding, so overall not good so not to happy, i had bought as a present for my grieving friend who wants to read into afterlife so she can try to make sense of where her dear dad will be on the other side, so im not very pleased this time with my order.

Date of experience: January 12, 2022
World of Books C. Wob Rep
over a year old

Hi, we are sorry to hear this, please drop an email to [email protected] and the team can have this resolved quickly for you. Thanks, Wob

GB
1 review
0 helpful votes
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Great for books and DVDs
January 12, 2022

I have been using WOB for some time time now both for used books and collectable DVDs. They are always excellent value for money and in good condition (I've never had a faulty or poor quality item). Delivery is always prompt and the items well packed. I would recommend them unreservedly.

Date of experience: January 11, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

Germany
1 review
0 helpful votes
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Very, very disappointed!
January 11, 2022

I ordered 12 books at once. I received 8 out of 12 only. The celling price on some of the books was even higher than the original one, eventhough they´re second hand. One of them with higher price was even out of order - without a musik. I requested my money back for the missing books and the one that is damaged but I never got a refund. Verz, verz disappointed.

Date of experience: January 11, 2022
World of Books C. Wob Rep
over a year old

Hello, Please drop our customer service an email and they will be able to help you with this. Their email is [email protected]

Thanks, Wob

GB
1 review
0 helpful votes
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Purchasing second hand books is great value and good for the environment. Delivery was rapid and free. Thank you, WOB.

Date of experience: January 10, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Love to read
January 10, 2022

This is a great idea! Good value for money, the only thing was that i bought the same book twice, but that was because it was under a different name & i gave it to someone else so all in all it worked out. I would recommend this site.

Date of experience: January 9, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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I ordered a book for my sister as a little add on Xmas gift. It was cancelled and refunded… no WOB explanation or apology or goodwill gesture

Date of experience: January 9, 2022
World of Books C. Wob Rep
over a year old

Hello, Please drop our customer service an email and they will be able to help you with this. Their email is [email protected]

Thanks, Wob

GB
1 review
0 helpful votes
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Luciano
January 10, 2022

Very pleased with the cd will recommend you to others for quality of service and cost and speedy post

Date of experience: January 9, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

Washington
1 review
0 helpful votes
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Excellent service
January 10, 2022

Timing was great for delivery & goods were better than expected.
I would definitely use this service again & recommend it to others.

Date of experience: January 9, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

Spain
1 review
0 helpful votes
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Good condition and great price
January 10, 2022

I ordered 4 books, and all of them arrived in very good condition. The price was excellent (the 4 of them cost what one new book would cost), so I am extremely satisfied with my purchase.

Date of experience: January 9, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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A great discovery!
January 10, 2022

My son wanted a particular book for Xmas and since it was out of print, I could only find one new copy at a ridiculous price. I spoke to him about it and he assumed I was aware he bought second hand hard back books, so after quite a search, I discovered WOB, ordered the book, then went on to order a couple for myself. All arrived quicker than I expected and were of a very acceptable standard, which encourages me to use them in future.

Date of experience: January 9, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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No packaging
January 9, 2022

The 3 cds i ordered came without any proper packaging resulting in the cd cases getting smashed when posted through letter box, one cd even came with 99p sticker on even though i was charged £3.50.

Date of experience: January 8, 2022
World of Books C. Wob Rep
over a year old

Hello, Please drop our customer service an email and they will be able to help you with this. Their email is [email protected]

Thanks, Wob

New York
1 review
0 helpful votes
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New & You!
January 10, 2022

Social Security Handbook, Overview of Social Security Programs (as-of- 2020) Thank you, Sincerely, Wesley Earl Loveless, Gloversville, New York ******* U.S.A. Glove City!

Date of experience: January 8, 2022
World of Books C. Wob Rep
over a year old

Thanks for your review :)