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The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.
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Superb selection, quality and speed of posting. I will not hesitate to buy direct again. Highly recommended professional sellers.
Delivery was fast, selection was excellent and items were exactly as described! What more could you want from a good bookshop. Will definitely use WOB again.
Thanks for your review :)
Besides being able to find a book that I was looking for, the service on WOB is very prompt. I will certainly be visiting again soon.
Thanks for your review :)
Unfortunately this is not the first time I've recieved a book which does not match what's being advertised.
I think your priority as the website to sell books should be to ensure the correct book is for sale. I'm particular about the edition and cover of the book I'm looking for and displaying a disclaimer in your ad is a cop out. (Book picture is for illustrative purposes only, actual binding, cover or edition may vary.) Please ensure your sellers advertise the correct cover image for the book they're selling.
Hi, please send our customer service an email at [email protected] with your order number and they can look into ways to rectify this for you. Thanks, Wob
Today I received through tracked shipment the books ordered: also this time they are in excellent overall conditions. Being a long time Italian railway enthusiast, with good knowledge of the booksellers specialized in this area, I found wob availbaility on the topic massive and the prices quite affordable. Rare titles are also included. After writing this review, I will place immediately my fourth order...
Thanks for your review :)
I have ordered a few times now from wob and their books are always in the condition they say they are. I've given some great reference copies a new home for very little cost. Shipping is prompt and bundled up enough for books. Very pleased over all with the service wob have given me.
Thanks for your review :)
Book was in excellent condition -no sign of being read at all. Arrived v promptly. Will use WOB again
Thanks for your review :)
Excellent selection of books. Great to be able to buy quality 2nd hand and new at same time. Great communication and secure delivery with various options.
Thanks for your review :)
Was disappointed in the book, ive bought from here before without any problems, but this book was in poor condition, the pages were yellow old looking, and some pages in the middle of the book were coming away from the binding, so overall not good so not to happy, i had bought as a present for my grieving friend who wants to read into afterlife so she can try to make sense of where her dear dad will be on the other side, so im not very pleased this time with my order.
Hi, we are sorry to hear this, please drop an email to [email protected] and the team can have this resolved quickly for you. Thanks, Wob
I have been using WOB for some time time now both for used books and collectable DVDs. They are always excellent value for money and in good condition (I've never had a faulty or poor quality item). Delivery is always prompt and the items well packed. I would recommend them unreservedly.
Thanks for your review :)
I ordered 12 books at once. I received 8 out of 12 only. The celling price on some of the books was even higher than the original one, eventhough they´re second hand. One of them with higher price was even out of order - without a musik. I requested my money back for the missing books and the one that is damaged but I never got a refund. Verz, verz disappointed.
Hello, Please drop our customer service an email and they will be able to help you with this. Their email is [email protected]
Thanks, Wob
Purchasing second hand books is great value and good for the environment. Delivery was rapid and free. Thank you, WOB.
Thanks for your review :)
This is a great idea! Good value for money, the only thing was that i bought the same book twice, but that was because it was under a different name & i gave it to someone else so all in all it worked out. I would recommend this site.
Thanks for your review :)
I ordered a book for my sister as a little add on Xmas gift. It was cancelled and refunded… no WOB explanation or apology or goodwill gesture
Hello, Please drop our customer service an email and they will be able to help you with this. Their email is [email protected]
Thanks, Wob
Very pleased with the cd will recommend you to others for quality of service and cost and speedy post
Thanks for your review :)
Timing was great for delivery & goods were better than expected.
I would definitely use this service again & recommend it to others.
Thanks for your review :)
I ordered 4 books, and all of them arrived in very good condition. The price was excellent (the 4 of them cost what one new book would cost), so I am extremely satisfied with my purchase.
Thanks for your review :)
My son wanted a particular book for Xmas and since it was out of print, I could only find one new copy at a ridiculous price. I spoke to him about it and he assumed I was aware he bought second hand hard back books, so after quite a search, I discovered WOB, ordered the book, then went on to order a couple for myself. All arrived quicker than I expected and were of a very acceptable standard, which encourages me to use them in future.
Thanks for your review :)
The 3 cds i ordered came without any proper packaging resulting in the cd cases getting smashed when posted through letter box, one cd even came with 99p sticker on even though i was charged £3.50.
Hello, Please drop our customer service an email and they will be able to help you with this. Their email is [email protected]
Thanks, Wob
Social Security Handbook, Overview of Social Security Programs (as-of- 2020) Thank you, Sincerely, Wesley Earl Loveless, Gloversville, New York ******* U.S.A. Glove City!
Thanks for your review :)
Answer: Hello, we do send books yes. We do not lie about condition either. All condition guides are found on our site and if you are ever unhappy with your order our friendly customer service team will help you out. Thanks, World of Books
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Hi, pop an email to [email protected] and we can look into this further for you. Thanks, Wob
Answer: Hello, thanks for your question, we do not at the moment sadly. Thanks, Wob
Answer: We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future. Thanks for your feedback, we will pass it on to the Brand team. Thanks, Wob
Answer: Hello, we do not send out any paperwork with our orders. If you need an invoice please email [email protected] and the team can assist you. Thanks, Wob
Answer: Hello, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob


Thanks for your review :)