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Wob

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786

We monitor reviews for authenticity

Denmark
1 review
0 helpful votes
Follow Mai J.
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Rather easy expedition
January 5, 2022

It was rather easy and simple to order, the books I wanted.
I will remember next time, I need foreign books.

Date of experience: January 3, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Book Heavena
January 5, 2022

Excellent range of books with super prices and first class customer service. So much to choose from in many subjects.

Date of experience: January 3, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Germany
1 review
0 helpful votes
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If you need a fast delivery, this is not a good choice. But the price and quality is fine. Overall 4 stars.

Date of experience: January 3, 2022
World of Books C. — Wob Rep
over a year old

Hi, please email [email protected] with your order number and they can look into this further for you. Thanks, Wob

GB
1 review
0 helpful votes
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Very disappointed
January 2, 2022

I purchased a book on the 9th December, plenty of time for christmas delivery.

Payment was taken out of my account on the 10th December.

I emailed them on the 18th December as I was getting a little concerned, was told my book had been sent out on the 16th December, great thankyou.

5 pm on the 24th December - still NO book.

I e mailed them and was told the book was out of stock? But I was told in my last e mail the book had been sent out on the 16th. Confused and angry.

I have since been refunded but wheres the book that had been posted out?
Very disappointed son

I definitely wouldn't reccomend this company sorry.
Would I have had a refund if I hadnt e mailed them?

Date of experience: January 2, 2022
World of Books C. — Wob Rep
over a year old

Hi, please email [email protected] with your order number and they can look into this further for you. Thanks, Wob

GB
1 review
0 helpful votes
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Not yet arrived
January 2, 2022

Your asking for a review and my book hasn't arrived yet!...

Date of experience: January 2, 2022
World of Books C. — Wob Rep
over a year old

Hi, please email [email protected] with your order number and they can look into this further for you. Thanks, Wob

GB
1 review
0 helpful votes
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Packaging not adequate
January 2, 2022

Regular user of this excellent site however my latest delivery was let down by inadequate packaging. On delivery package had burst open in transit and had elastic band holding it together. Only two of my three items were inside. One of the enclosed was a large hardbacked book which possibly had caused the split.
Never had problems before and would still use and recommend this site

Date of experience: January 2, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow Amie M.
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Never will i buy a new book again! WOBs prices are a fraction of what you would normally pay. The quality of their books is high and delivery is quick. Also, it's great way of recycling and helping out towards a greener future.

Date of experience: January 2, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Condition as new?
January 2, 2022

Bought a book as a gift for someone coming up to christmas. Product was not of giftable quality.the book cover had weird bubbleing to one corner, and some of the pages didnt sit flat, almost like it had sufferd light water damage. There was also a large wob sticker applied to the back cover, proclaiming it was a bandage covering an unsightly pricing label. While the item ordered was a newer title, i think describing the item sent, as new, was somewhat hopeful at best.re-ordered the gift from a new book supplier, and the recipient was very happy with their gift. Lesson learned.its nice to do the right thing as far as recycling goes, but attention to detail when describing condition would be advantageous to all. I'm keeping the book to read myself.one more topic of conversation when the gift recipient and i meet up again. Sorry to moan, as i am a long term user of wob, and i have always been more than satisfied previously.

Date of experience: January 2, 2022
World of Books C. — Wob Rep
over a year old

Hi, please email [email protected] with your order number and they can look into this further for you. Thanks, Wob

Washington
1 review
0 helpful votes
Follow Erin I.
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Thank you for sending it! I'm still waiting for United States Postal Service to get it here. Thank you so much again!

Date of experience: December 30, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Excellent
December 31, 2021

Good choices of books in my speciality & reasonable prices, quick service to. Get the book. Worth it to try

Date of experience: December 30, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

India
1 review
0 helpful votes
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Great Service
December 31, 2021

Wob has delivered books in good time for Christmas and after. The quality is great and website easy to navigate.

Date of experience: December 30, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow G H M.
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Great service
December 31, 2021

WOB has an amazingly varied range of books to choose from, super service, and all such great value; a perfect way to take part in some excellent recycling!

Date of experience: December 30, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Excellent as ever!
December 30, 2021

Books from Wob always arrive very speedily and their customer service, should anything be wrong, is superb! I have bought from them many times and have always been delighted. Very highly recommended!

Date of experience: December 30, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Great online book store
December 30, 2021

Love this shop, the prices are good and the books are always in great condition. Nice website too. Preferred the old name though

Date of experience: December 29, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Books not arrived.
December 29, 2021

Can't do a good review as the books have not arrived. The books were meant as gifts for Christmas. They may end up being a gift for Easter.

Date of experience: December 29, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Great
December 30, 2021

Book received was in excellent condition (although officially very good)!
Price was excellent, best I could find on web.
Delivery free (which is obviously good) and was very fast plus I was kept fully informed of delivery date.
Excellent transaction all round.

Date of experience: December 29, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Excellent service
December 30, 2021

Easy to use web site, good selection at good prices. Have had 9 books from them with no problems and in good condition as stated. Helpful and prompt customer service when I did have a query.

Date of experience: December 29, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Excellent
December 29, 2021

It was easy to find the book I wanted. Ordering was quick and uncomplicated. Very good prices, also so much choice. My order arrived ahead of time which is always brilliant. Economy delivery is free. Whats not to like. I will most certainly be ordering from WOB again.

Date of experience: December 28, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Great service
December 28, 2021

I love World Of Books, the service has always been immaculate, they've never let me down yet.
Sorry but I don't like the change of name to Wob, it's just silly.

Date of experience: December 27, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review and feedback on the name change.

Portugal
1 review
0 helpful votes
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First class shopping
December 28, 2021

The was the first time I bought directly from WOB. The books arrived in pristine condition, just as described. Iwill return for more. Cheers.

Date of experience: December 27, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)