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The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.
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It was rather easy and simple to order, the books I wanted.
I will remember next time, I need foreign books.
Excellent range of books with super prices and first class customer service. So much to choose from in many subjects.
Thanks for your review :)
If you need a fast delivery, this is not a good choice. But the price and quality is fine. Overall 4 stars.
Hi, please email [email protected] with your order number and they can look into this further for you. Thanks, Wob
I purchased a book on the 9th December, plenty of time for christmas delivery.
Payment was taken out of my account on the 10th December.
I emailed them on the 18th December as I was getting a little concerned, was told my book had been sent out on the 16th December, great thankyou.
5 pm on the 24th December - still NO book.
I e mailed them and was told the book was out of stock? But I was told in my last e mail the book had been sent out on the 16th. Confused and angry.
I have since been refunded but wheres the book that had been posted out?
Very disappointed son
I definitely wouldn't reccomend this company sorry.
Would I have had a refund if I hadnt e mailed them?
Hi, please email [email protected] with your order number and they can look into this further for you. Thanks, Wob
Hi, please email [email protected] with your order number and they can look into this further for you. Thanks, Wob
Regular user of this excellent site however my latest delivery was let down by inadequate packaging. On delivery package had burst open in transit and had elastic band holding it together. Only two of my three items were inside. One of the enclosed was a large hardbacked book which possibly had caused the split.
Never had problems before and would still use and recommend this site
Thanks for your review :)
Never will i buy a new book again! WOBs prices are a fraction of what you would normally pay. The quality of their books is high and delivery is quick. Also, it's great way of recycling and helping out towards a greener future.
Thanks for your review :)
Bought a book as a gift for someone coming up to christmas. Product was not of giftable quality.the book cover had weird bubbleing to one corner, and some of the pages didnt sit flat, almost like it had sufferd light water damage. There was also a large wob sticker applied to the back cover, proclaiming it was a bandage covering an unsightly pricing label. While the item ordered was a newer title, i think describing the item sent, as new, was somewhat hopeful at best.re-ordered the gift from a new book supplier, and the recipient was very happy with their gift. Lesson learned.its nice to do the right thing as far as recycling goes, but attention to detail when describing condition would be advantageous to all. I'm keeping the book to read myself.one more topic of conversation when the gift recipient and i meet up again. Sorry to moan, as i am a long term user of wob, and i have always been more than satisfied previously.
Hi, please email [email protected] with your order number and they can look into this further for you. Thanks, Wob
Thank you for sending it! I'm still waiting for United States Postal Service to get it here. Thank you so much again!
Thanks for your review :)
Good choices of books in my speciality & reasonable prices, quick service to. Get the book. Worth it to try
Thanks for your review :)
Wob has delivered books in good time for Christmas and after. The quality is great and website easy to navigate.
Thanks for your review :)
WOB has an amazingly varied range of books to choose from, super service, and all such great value; a perfect way to take part in some excellent recycling!
Thanks for your review :)
Books from Wob always arrive very speedily and their customer service, should anything be wrong, is superb! I have bought from them many times and have always been delighted. Very highly recommended!
Thanks for your review :)
Love this shop, the prices are good and the books are always in great condition. Nice website too. Preferred the old name though
Thanks for your review :)
Can't do a good review as the books have not arrived. The books were meant as gifts for Christmas. They may end up being a gift for Easter.
Thanks for your review :)
Book received was in excellent condition (although officially very good)!
Price was excellent, best I could find on web.
Delivery free (which is obviously good) and was very fast plus I was kept fully informed of delivery date.
Excellent transaction all round.
Thanks for your review :)
Easy to use web site, good selection at good prices. Have had 9 books from them with no problems and in good condition as stated. Helpful and prompt customer service when I did have a query.
Thanks for your review :)
It was easy to find the book I wanted. Ordering was quick and uncomplicated. Very good prices, also so much choice. My order arrived ahead of time which is always brilliant. Economy delivery is free. Whats not to like. I will most certainly be ordering from WOB again.
Thanks for your review :)
I love World Of Books, the service has always been immaculate, they've never let me down yet.
Sorry but I don't like the change of name to Wob, it's just silly.
Thanks for your review and feedback on the name change.
The was the first time I bought directly from WOB. The books arrived in pristine condition, just as described. Iwill return for more. Cheers.
Thanks for your review :)
Answer: Hello, we do send books yes. We do not lie about condition either. All condition guides are found on our site and if you are ever unhappy with your order our friendly customer service team will help you out. Thanks, World of Books
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Hi, pop an email to [email protected] and we can look into this further for you. Thanks, Wob
Answer: Hello, thanks for your question, we do not at the moment sadly. Thanks, Wob
Answer: We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future. Thanks for your feedback, we will pass it on to the Brand team. Thanks, Wob
Answer: Hello, we do not send out any paperwork with our orders. If you need an invoice please email [email protected] and the team can assist you. Thanks, Wob
Answer: Hello, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob


Thanks for your review :)