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The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.
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I ordered Jason Fung's The Obesity Code. It arrived promptly, appropriately packed, second hand but in perfect condition and at much less than the retail price. A few underlinings in pencil but I really don't mind that.
It never ceases to amaze me how efficient wob's are. I like be the fact that books DVD's are watched and read by many people as it should be. Long may you run, saving the planet one tree at a time
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Slow shipping and can't track. Been waiting at least 2 weeks for order. For the little you save, not personally worth it to me.
Hello, Thank you for your review, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
I had a problem with one of my orders, the bots are pretty useless but when I got the correct email address it was sorted in a couple of days
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Speedy delivery and the condition of the books as described.
Reasonably priced.
Good selection available.
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What I wanted, when I wanted,.at a good price and with a huge environmental feel-good factor. Great
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Yet again, the plastic covers on the DVD's were broken by the time they were delivered. I have raised this problem with Wob before. All they need to do, is to pad the parcel with a little bubble wrap or corrugated cardboard. However, they obviously don't care enough about their customers to show this tiny bit of care.
Thank you for your feedback on the packaging, I have passed this onto the team who are reviewing our packaging options. Thanks, Wob
This is a wonderful resource for getting preloved books conveniently and at a great price. There's so much choice and I always find what I'm looking for. It's dangerous because I keep buying so many books, but they make me really happy. Also, the company has some really solid morals and principles and are doing great things, so I feel good about supporting them. It can be hard to find companies I really feel good buying from nowadays but I'm in love with Wob.
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A pleasure to find some different titles, books and authors' I hadn't thought of. Delivery also very prompt.
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Huge choice of books, which were delivered promptly on order. All the books were in the condition stated.
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Books are as good as new and speedy delivery, as always am pleased with my purchases, will continue to buy from WOB.
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WoB website is really easy to use. Good prices, good descriptions and very prompt service. Will definitely revisit next time I'm looking for an out of print book.
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Great value for money. An excellent selection of books, CDs and DVDs at great prices. Fast delivery.
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As usual a prompt and efficient service from WOB. My go to book provider would thoroughly recommend them.
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I always check WOB first to see if they have the book l am looking for. Selection is good and condition rated. It saves me money and is ecologically sound! Delivery is quick and it saves me money! Win! Win!
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Placed order and was charged. 3 months later NO shipment, 3 message sent and ZERO replies. Stay away.
Hello, Thank you for your review, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
The service is very good - I'm informed when the order has been packed and dispatched.
I have only ordered second hand books so far, and have found wob to be good value for money.
The books are put loose fairly high density plastic bag, which wob stated are recyclable though not through my local council's kerbside collection. Hopefully this will change as I have contacted the council.
I appreciate the description of the condition of the books is very subjective, but I would sometimes question this; the way the books are packaged will not help the description. The cover (ie publisher edition etc) I receive also does not always match the one I selected. Neither of these critiques particularly bother me, and I am certain I will be ordering from wob in the future.
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Easy to navigate website, genuine quality products at very reasonable prices, easy ordering, kept fully informed about delivery, goods in protective packaging arrive in pristine condition. Great service, painless purchasing.
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Order three items. Arrived as described. One of the cds I had to clean as there was something sticky on it but then it played fine.
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Very good value. Books were in excellent condition, almost as new and reasonably priced. Delivery was fast too.
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Answer: Hello, we do send books yes. We do not lie about condition either. All condition guides are found on our site and if you are ever unhappy with your order our friendly customer service team will help you out. Thanks, World of Books
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Hi, pop an email to [email protected] and we can look into this further for you. Thanks, Wob
Answer: Hello, thanks for your question, we do not at the moment sadly. Thanks, Wob
Answer: We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future. Thanks for your feedback, we will pass it on to the Brand team. Thanks, Wob
Answer: Hello, we do not send out any paperwork with our orders. If you need an invoice please email [email protected] and the team can assist you. Thanks, Wob
Answer: Hello, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
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