Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Wob

WobReviews 1,390

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wob?
grey stargrey stargrey stargrey stargrey star

Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Diane N.
Unfollow Diane N.
Share Review
Report Review

Excellent service
June 28, 2023

I ordered Jason Fung's The Obesity Code. It arrived promptly, appropriately packed, second hand but in perfect condition and at much less than the retail price. A few underlinings in pencil but I really don't mind that.

Date of experience: June 27, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

Massachusetts
1 review
0 helpful votes
Follow Amanda F.
Unfollow Amanda F.
Share Review
Report Review

Wow!
June 28, 2023

It never ceases to amaze me how efficient wob's are. I like be the fact that books DVD's are watched and read by many people as it should be. Long may you run, saving the planet one tree at a time

Date of experience: June 27, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

North Carolina
4 reviews
1 helpful vote
Follow Nancy M.
Unfollow Nancy M.
Share Review
Report Review

Slow shipping and can't track. Been waiting at least 2 weeks for order. For the little you save, not personally worth it to me.

Date of experience: June 27, 2023
World of Books C. — Wob Rep
over a year old

Hello, Thank you for your review, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob

GB
1 review
0 helpful votes
Follow Dave S.
Unfollow Dave S.
Share Review
Report Review

Problem solved
June 27, 2023

I had a problem with one of my orders, the bots are pretty useless but when I got the correct email address it was sorted in a couple of days

Date of experience: June 27, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Gay M.
Unfollow Gay M.
Share Review
Report Review

Speedy delivery
June 27, 2023

Speedy delivery and the condition of the books as described.
Reasonably priced.
Good selection available.

Date of experience: June 27, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Hanna C.
Unfollow Hanna C.
Share Review
Report Review

Feel good
June 27, 2023

What I wanted, when I wanted,.at a good price and with a huge environmental feel-good factor. Great

Date of experience: June 27, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Ed K.
Unfollow Ed K.
Share Review
Report Review

Yet again, the plastic covers on the DVD's were broken by the time they were delivered. I have raised this problem with Wob before. All they need to do, is to pad the parcel with a little bubble wrap or corrugated cardboard. However, they obviously don't care enough about their customers to show this tiny bit of care.

Date of experience: June 26, 2023
World of Books C. — Wob Rep
over a year old

Thank you for your feedback on the packaging, I have passed this onto the team who are reviewing our packaging options. Thanks, Wob

GB
1 review
0 helpful votes
Follow Laura D.
Unfollow Laura D.
Share Review
Report Review

This is a wonderful resource for getting preloved books conveniently and at a great price. There's so much choice and I always find what I'm looking for. It's dangerous because I keep buying so many books, but they make me really happy. Also, the company has some really solid morals and principles and are doing great things, so I feel good about supporting them. It can be hard to find companies I really feel good buying from nowadays but I'm in love with Wob.

Date of experience: June 26, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow ann r.
Unfollow ann r.
Share Review
Report Review

Lovely order
June 26, 2023

A pleasure to find some different titles, books and authors' I hadn't thought of. Delivery also very prompt.

Date of experience: June 26, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Ian A.
Unfollow Ian A.
Share Review
Report Review

Excellent Service
June 26, 2023

Huge choice of books, which were delivered promptly on order. All the books were in the condition stated.

Date of experience: June 26, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Marguerite H.
Unfollow Marguerite H.
Share Review
Report Review

Fast and fabulous
June 26, 2023

Books are as good as new and speedy delivery, as always am pleased with my purchases, will continue to buy from WOB.

Date of experience: June 26, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
3 reviews
0 helpful votes
Follow Brian P.
Unfollow Brian P.
Share Review
Report Review

Simple & efficient
June 26, 2023

WoB website is really easy to use. Good prices, good descriptions and very prompt service. Will definitely revisit next time I'm looking for an out of print book.

Date of experience: June 25, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Ralph W.
Unfollow Ralph W.
Share Review
Report Review

Great Value
June 25, 2023

Great value for money. An excellent selection of books, CDs and DVDs at great prices. Fast delivery.

Date of experience: June 25, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

Washington
1 review
0 helpful votes
Follow David M.
Unfollow David M.
Share Review
Report Review

Excellent service
June 25, 2023

As usual a prompt and efficient service from WOB. My go to book provider would thoroughly recommend them.

Date of experience: June 25, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow MARY C.
Unfollow MARY C.
Share Review
Report Review

I always check WOB first to see if they have the book l am looking for. Selection is good and condition rated. It saves me money and is ecologically sound! Delivery is quick and it saves me money! Win! Win!

Date of experience: June 25, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

Tennessee
1 review
1 helpful vote
Follow Janet D.
Unfollow Janet D.
Share Review
Report Review

Placed order and was charged. 3 months later NO shipment, 3 message sent and ZERO replies. Stay away.

Date of experience: June 24, 2023
World of Books C. — Wob Rep
over a year old

Hello, Thank you for your review, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob

GB
1 review
0 helpful votes
Follow Mark P.
Unfollow Mark P.
Share Review
Report Review

The service is very good - I'm informed when the order has been packed and dispatched.
I have only ordered second hand books so far, and have found wob to be good value for money.
The books are put loose fairly high density plastic bag, which wob stated are recyclable though not through my local council's kerbside collection. Hopefully this will change as I have contacted the council.
I appreciate the description of the condition of the books is very subjective, but I would sometimes question this; the way the books are packaged will not help the description. The cover (ie publisher edition etc) I receive also does not always match the one I selected. Neither of these critiques particularly bother me, and I am certain I will be ordering from wob in the future.

Date of experience: June 24, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Edouard F.
Unfollow Edouard F.
Share Review
Report Review

Easy to navigate website, genuine quality products at very reasonable prices, easy ordering, kept fully informed about delivery, goods in protective packaging arrive in pristine condition. Great service, painless purchasing.

Date of experience: June 24, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Debbie P.
Unfollow Debbie P.
Share Review
Report Review

Order three items. Arrived as described. One of the cds I had to clean as there was something sticky on it but then it played fine.

Date of experience: June 24, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Linda W.
Unfollow Linda W.
Share Review
Report Review

Good value
June 24, 2023

Very good value. Books were in excellent condition, almost as new and reasonably priced. Delivery was fast too.

Date of experience: June 23, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!