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Wob

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Shesha C.
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Excellent service and amazing selection of books. Saving books from landfill. What's not to like! Thank you!

Date of experience: February 7, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Excellent service
February 7, 2022

Very happy with my purchase of PS3 games from wob, easy to navigate the site and reasonable prices, quick despatch and delivery, recommended.

Date of experience: February 7, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Great experience
February 9, 2022

The book I ordered arrived earlier than expected, was in excellent condition and well packed - also a good price, Thank you Wob.

Date of experience: February 7, 2022
GB
2 reviews
0 helpful votes
Follow ROGER S.
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Very much like the ethics of WoB. Recycling not only items that are clearly reuseable and therefore environmentally friendly but recycling the work and efforts of those people who produced those items.

One thing I do not like though is WoB overtly promoting minorities such as black or LGBTQUEER+++ authors. I have yet to see 'Asian author week', 'White British author week', Christian author week etc etc. Singling out these authors, these groups because of the colour of their skin and/or their sexuality/pro noun identity does a disservice not just to the readers but to all the otuer authors out there who equally struggle to have their works promoted, read and appreciated. If WoB wants to promote based on race, colour, creed and sexuality then it needs to cover 'all' groups not just those who shout the loudest because if it doesn't it is culpable in stoking the fires of racial and sexual inequality. I find that when I see WoB strongly promoting these minorities in their emails and front page on their web site I simply close them and go elsewhere for whatever it is I am looking for because I will not support prejudice and division.

Date of experience: February 7, 2022
GB
1 review
0 helpful votes
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Amazing service
February 9, 2022

Bought 2 books, were as described, very quick delivery arrived before date stated and packed lovely too. Will definitely be using Wob again thank you.

Date of experience: February 7, 2022
GB
1 review
0 helpful votes
Follow Carlamarie M.
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Was pleased to receive my books, many thanks! Great that you can but so many books at a very reasonable price. I would highly recommend WOB to anyone!

Date of experience: February 7, 2022
GB
1 review
0 helpful votes
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Customer service
February 7, 2022

I was very pleased and satisfy with the customer service. They accept it my returns and return my money without any complications. Really happy. Thank you

Date of experience: February 6, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Value and Service
February 7, 2022

As always my books arrived in excellent condition and in speedy time. Can't fault WOB. So great to use an independent.

Date of experience: February 6, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Lithuania
1 review
0 helpful votes
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Love WOB
February 7, 2022

I've made a few purchase from here and they always arrive in good time and are always has described, I would recommend this site to anyone, why pay top dollar for your books when you can get them for a third of the price in nearly new condition from here, thousands to choose from, give it a go, you'll soon be back, like me for more.

Date of experience: February 6, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
2 reviews
0 helpful votes
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Glass Bottom Boat DVD
February 7, 2022

I was amazed at the very reasonable price of the DVD, as it was in excellent condition & it arrived so swiftly, I couldn't have asked for better customer service.
I have recommended WOB to my family &. Would recommend anyone to look at their site, it's excellent.

Date of experience: February 6, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow Lynne S.
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Good prices, great books
February 6, 2022

Wob is my go to for books. They are environmentally conscious, have reasonable prices and a wide range of books available. Fast delivery too.

Date of experience: February 6, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Excellent Service
February 6, 2022

A very wide selection of used books. I can almost always find what I'm looking for, often below the Amazon price. They arrive speedily too.

Date of experience: February 5, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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No delivery
February 5, 2022

I ordered 2 books over a week ago and have not received them not very impressed at the moment, no explanation given

Date of experience: February 5, 2022
World of Books C. — Wob Rep
over a year old

Hi, we are sorry to hear this, please email us at [email protected] with your order number and we can look into this further. Thanks, Wob

Oklahoma
1 review
0 helpful votes
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Order this book a few weeks ago. It arrived today and after using it for only a few minutes, noted a must smell and felt sick. After an hour, the musty smell permeated my house and so I tossed it in the garbage. What a waste of time and money.

Date of experience: February 4, 2022
World of Books C. — Wob Rep
over a year old

Hi, we are sorry to hear this, please email us at [email protected] with your order number and we can look into this further. Thanks, Wob

GB
1 review
0 helpful votes
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I am a retired, highly qualified industrial chemist, I am old fashioned and still prefer books for study to a computer for a number of reasons. I boosted the quantity of the books in my library recently with a large number of editions at very reasonable prices. Excellent.
But, there is a catch if you order through eBay, it is necessary to go back to them over any shortfall!
I found ' sitejabber ' invasive, almost threatening and OTT! The written word should be accepted without all the ' add ons ' demanded / - note the pushy use of ' WHY '! That is getting Personal, ' Back Off! '. DL.

Date of experience: February 3, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Lost in the post again?
February 3, 2022

I've used this company twice and on both occasions the book didn't arrive as advertised instead they claim the books have been 'lost in the post'. In fairness they did eventually supply copies of the books originally ordered.
Is this just coincidence or is something underhanded going on?

Date of experience: February 3, 2022
World of Books C. — Wob Rep
over a year old

Hello, please email [email protected] with your order number and we can look into this further for you. Thanks, Wob

GB
1 review
0 helpful votes
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As described
February 3, 2022

Good quality product with excellent delivery, pleased with everything. All books have been received in the quality as described.

Date of experience: February 3, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow Christine R.
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It's so much easier than trudging round book shops or charity shops. There is so much choice and easy to find authors. If it states 'very good' for quality, the books are definitely that.

Date of experience: February 2, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Of four packages of book received all four were damaged at the corners luckily the books were ok. It is no good boasting that your packaging is eco-friendly if it doesn't do the job intended. There is no protection from the carrier throwing it about which they must have done, Parcel Force delivered one package very late and so battered and split open that they had to place it in a clear plastic bag.

Date of experience: February 2, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review

Our packaging is under constant review, so I will pass your comments onto the team so we can get this looked into. Thanks, Wob

GB
1 review
0 helpful votes
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Always great value!
February 2, 2022

I have been ordering from WoB for a number of years now. Books have always been in good condition and great value for money. Just had a look at the bad reviews, these people must be buying from a different company.

Date of experience: February 2, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)