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The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.
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Excellent service and amazing selection of books. Saving books from landfill. What's not to like! Thank you!
Very happy with my purchase of PS3 games from wob, easy to navigate the site and reasonable prices, quick despatch and delivery, recommended.
Thanks for your review :)
The book I ordered arrived earlier than expected, was in excellent condition and well packed - also a good price, Thank you Wob.
Very much like the ethics of WoB. Recycling not only items that are clearly reuseable and therefore environmentally friendly but recycling the work and efforts of those people who produced those items.
One thing I do not like though is WoB overtly promoting minorities such as black or LGBTQUEER+++ authors. I have yet to see 'Asian author week', 'White British author week', Christian author week etc etc. Singling out these authors, these groups because of the colour of their skin and/or their sexuality/pro noun identity does a disservice not just to the readers but to all the otuer authors out there who equally struggle to have their works promoted, read and appreciated. If WoB wants to promote based on race, colour, creed and sexuality then it needs to cover 'all' groups not just those who shout the loudest because if it doesn't it is culpable in stoking the fires of racial and sexual inequality. I find that when I see WoB strongly promoting these minorities in their emails and front page on their web site I simply close them and go elsewhere for whatever it is I am looking for because I will not support prejudice and division.
Bought 2 books, were as described, very quick delivery arrived before date stated and packed lovely too. Will definitely be using Wob again thank you.
Was pleased to receive my books, many thanks! Great that you can but so many books at a very reasonable price. I would highly recommend WOB to anyone!
I was very pleased and satisfy with the customer service. They accept it my returns and return my money without any complications. Really happy. Thank you
Thanks for your review :)
As always my books arrived in excellent condition and in speedy time. Can't fault WOB. So great to use an independent.
Thanks for your review :)
I've made a few purchase from here and they always arrive in good time and are always has described, I would recommend this site to anyone, why pay top dollar for your books when you can get them for a third of the price in nearly new condition from here, thousands to choose from, give it a go, you'll soon be back, like me for more.
Thanks for your review :)
I was amazed at the very reasonable price of the DVD, as it was in excellent condition & it arrived so swiftly, I couldn't have asked for better customer service.
I have recommended WOB to my family &. Would recommend anyone to look at their site, it's excellent.
Thanks for your review :)
Wob is my go to for books. They are environmentally conscious, have reasonable prices and a wide range of books available. Fast delivery too.
Thanks for your review :)
A very wide selection of used books. I can almost always find what I'm looking for, often below the Amazon price. They arrive speedily too.
Thanks for your review :)
I ordered 2 books over a week ago and have not received them not very impressed at the moment, no explanation given
Hi, we are sorry to hear this, please email us at [email protected] with your order number and we can look into this further. Thanks, Wob
Order this book a few weeks ago. It arrived today and after using it for only a few minutes, noted a must smell and felt sick. After an hour, the musty smell permeated my house and so I tossed it in the garbage. What a waste of time and money.
Hi, we are sorry to hear this, please email us at [email protected] with your order number and we can look into this further. Thanks, Wob
I am a retired, highly qualified industrial chemist, I am old fashioned and still prefer books for study to a computer for a number of reasons. I boosted the quantity of the books in my library recently with a large number of editions at very reasonable prices. Excellent.
But, there is a catch if you order through eBay, it is necessary to go back to them over any shortfall!
I found ' sitejabber ' invasive, almost threatening and OTT! The written word should be accepted without all the ' add ons ' demanded / - note the pushy use of ' WHY '! That is getting Personal, ' Back Off! '. DL.
Thanks for your review :)
I've used this company twice and on both occasions the book didn't arrive as advertised instead they claim the books have been 'lost in the post'. In fairness they did eventually supply copies of the books originally ordered.
Is this just coincidence or is something underhanded going on?
Hello, please email [email protected] with your order number and we can look into this further for you. Thanks, Wob
Good quality product with excellent delivery, pleased with everything. All books have been received in the quality as described.
Thanks for your review :)
It's so much easier than trudging round book shops or charity shops. There is so much choice and easy to find authors. If it states 'very good' for quality, the books are definitely that.
Thanks for your review :)
Of four packages of book received all four were damaged at the corners luckily the books were ok. It is no good boasting that your packaging is eco-friendly if it doesn't do the job intended. There is no protection from the carrier throwing it about which they must have done, Parcel Force delivered one package very late and so battered and split open that they had to place it in a clear plastic bag.
Thanks for your review
Our packaging is under constant review, so I will pass your comments onto the team so we can get this looked into. Thanks, Wob
I have been ordering from WoB for a number of years now. Books have always been in good condition and great value for money. Just had a look at the bad reviews, these people must be buying from a different company.
Thanks for your review :)
Answer: Hello, we do send books yes. We do not lie about condition either. All condition guides are found on our site and if you are ever unhappy with your order our friendly customer service team will help you out. Thanks, World of Books
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Hi, pop an email to [email protected] and we can look into this further for you. Thanks, Wob
Answer: Hello, thanks for your question, we do not at the moment sadly. Thanks, Wob
Answer: We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future. Thanks for your feedback, we will pass it on to the Brand team. Thanks, Wob
Answer: Hello, we do not send out any paperwork with our orders. If you need an invoice please email [email protected] and the team can assist you. Thanks, Wob
Answer: Hello, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob


Thanks for your review :)