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Wob

2.7

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Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Excellent service.
February 20, 2022

I've ordered many books from this company over the years and they have never disappointed me. The books have always been in good condition, inexpensive and arrived promptly. In most cases, when I've searched for a particular title, it's been available. I'm very happy with Wob.

Date of experience: February 19, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Bear feels
February 20, 2022

Fantastic service. Highly recommend. Had been searching for this book to use at work- got it quickly and safely. Thanks

Date of experience: February 19, 2022
GB
1 review
0 helpful votes
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As a collector of books and media. W. o. B. has become my favourite source of good quality. Promptly delivered gently used products.

Date of experience: February 19, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Texas
1 review
2 helpful votes
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Book never arrived
February 19, 2022

The book never arrived.

I ordered a book that said it should arrive in 7-14 business days. That time has past and no book. I tried to contact the customer service team only to get a message that said that would contact me within 48 hours. That time has also past, still no book. This is the first time I have Used WOB and it will be the last. No tracking info was provided and customer service has been non existent. I recently went to the site to check my order and now it says I have no orders. Luckily I still have the emails. Made several more attempts to contact WOB and still no answer, still no book, no refund and no attempt at all to make it right.

Date of experience: February 19, 2022
World of Books C. — Wob Rep
over a year old

Hi, we are sorry to hear this, please email us at [email protected] with your order number and we can look into this further for you. Thanks, Wob

Serbia
1 review
1 helpful vote
Follow Milica S.
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I found this website through booktok, since someone from my country ordered from it (aka they ship to me - yay!) and I watched their unboxing (or rather un-bagging) video. I decided to try it out for myself since they seem to have a lot of books that I'm interested in with descent prices.

And so I ordered four books. Three of the four were described as being in "very good" condition, and one as "like new". I've included pictures of all four so you can make your own judgement.

I think I got pretty lucky, since there's nothing wrong with the books I ordered.

Gypsy Lady is the oldest of the bunch (1977 or 1978 I believe) so I did expect a cracked spine (as shown in the picture) and I don't mind. I'm just happy that I FINALLY found that edition/cover, as I've been looking for it for a long time. My only other option was ebay with crazy shipping so WOB was really a godsend.

Both of the Hulk Hogan books are in near perfect condition, the hardback is a teeny tiny bit curved inwards on the very edges but it's not that noticeable.

And the last book is by The Rock. This is the one that was described as "like new". The whole book is sort of diagonal? I can straighten it out, but not fully. But again, I don't mind.

As for the shipping, it cost 2 pounds per book, and my order arrived after 15 working days. I consider this another good thing, since some book selling websites take up to 2 months to deliver to me.

So all in all my experience was very positive.

P.S. If anyone from WOB is reading this, some of my friends have said that you don't ship to Serbia at the present time and they can't order books. I suspect my order was probably one of the last to go through before this happened. Please start shipping to Serbia again, thank you :)

+2
Date of experience: February 17, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review:)

We are constantly amending shipping destinations, so we hope to be fully international again soon!

GB
1 review
0 helpful votes
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I'll be back
February 17, 2022

Will definitely be back, thanks for great service.
I wrote the book but had no copy left - have now!

Date of experience: February 17, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow Karen G.
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I have had good experience with Wob - they have a good range and the prices are fair. The state of the books has always been good/reasonable so I would recommend them. Delivery usually takes a couple of days.

Date of experience: February 17, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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This was my second time ordering a book from Wob. The book was in very good condition, almost like new! Would highly recommend Wob to anyone.

Date of experience: February 16, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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They are simply the best.
February 14, 2022

If you need a book and you don't want need a brand spanking new one. WOB are the best place (the even do some new ones). Everything is always in good condition or better. Never had a bad book from them and I've had plenty.
Brilliant site.

Date of experience: February 14, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow S G.
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My go to place
February 14, 2022

If I can then I get all my granddaughters books from WOB. Just got 10 ready to take to Canada in my luggage. She's a book worm

Date of experience: February 14, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Germany
1 review
0 helpful votes
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82 year old and happy!
February 14, 2022

My order arrived on time, was appropriately packed and the book was in a condition as described.
I am therefore a very happy customer.

Date of experience: February 12, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

New York
1 review
0 helpful votes
Follow Michael M.
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Great price for used book, fast free shipping and arrival by mail and book in perfect condition for 30 year old used book!

Date of experience: February 12, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Never let me down.
February 13, 2022

I have purchased books from this company before, in my humble opinion, they are extremely good in terms of their pricing, service, delivery and back up, which is why I will be ordering from them again, as soon as I have finished the latest books from them.

Date of experience: February 12, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Latest in long line of purchases
February 13, 2022

Love Wob, excellent service and great prices. My go to place for my new books, I would recommend them and always look on their website first when purchasing new books.

Date of experience: February 11, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Pleasantly surprised
February 11, 2022

The books I ordered were delivered quickly. All books were in good condition and well packaged. Would use site again.

Date of experience: February 10, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Very good
February 11, 2022

First time user, books easy to order, actually arrived early and week packed.
Books in really good condition and epithelial definatley use again.

Date of experience: February 10, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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GREAT SERVICE
February 11, 2022

EXCELLENT SERVICE - I'VE USED SEVERAL TIMES; GOOD PRICES AND SPEEDY DELIVERY, AND BOOKS IN GREAT CONDITION

Date of experience: February 10, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Was looking for a rare wildlife book on UK Insects. I was delighted with WOB's excellent service & great books 8-> top marks! *****

Date of experience: February 9, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Brilliant Service
February 11, 2022

I ordered a compendium of three books in one on Friday and it arrived on Monday.
Excellent service and all for £5.49 including postage and packaging.
I will continue to use WoB for all my book orders.

Date of experience: February 9, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Ireland
1 review
0 helpful votes
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Great service and price
February 11, 2022

There is always a great service from WOB. The price is always good too and the second hand books that I got are always as described.

Date of experience: February 9, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)