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The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.
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This was a difficult book to find. It was priced very high at the other two sites. Your price was perfect for me. Considering this book was only published in England; I feel that I really got a great deal! Thanks!
Dekuvered on time. Condition as given. Good read at about my current level. Not quite up to proper adult books yet. Plenty of action makes it easier to follow
Thanks for your review :)
I came across Wob when I was looking to buy a few books on Xtended Reality. I have used them twice in the recent past. On both the occasions, I was pleasantly surprised as the books which were used were in mint condition and were delivered on time. Having shopped at other sites, my experience with Wob was a very pleasant one. I plan to use them for my future reading needs too.
Thanks for your review :)
I ordered the Sticker books on February 11th and paid with Paypal. Your company authorized the purchase and my account was charged. I never received the books and have tried unsuccessfuly to reach out your customer service, who haven't gotten back to me.
Hello, please email [email protected] with your order number and we can look into this further for you. Thanks, Wob
Once in a few months I look at the site of WOB for secondhand books like thrillers, there is allways a lot of choice in the writers/thrillers that I collect, so I am allways happy when I score some books
Thanks for your review :)
I still have not gotten my order along with absolutely no correspondence of where my order even is. The customer service is just a bot. I think I've been scammed.
Hello, I can assure you this company is real, please email [email protected] with your order number and we can look into this further for you. Thanks, Wob
Something for every budget and great choice of titles. We found the condition guide accurate, and the books we received were in better condition than we hoped. One seemed brand new.
Thanks for your review :)
There is a wide genre of books to choose from and doing a search for a particular book is usually successful. Information about price and condition of the book is clear and accurate. Delivery is prompt. A really good site to find books you want and those you didn't realise you needed!
Thanks for your review :)
Hi I was happy with the 3 books I bought recently but you failed to point out that I had mistakenly ordered the same title twice in hard and paper back.
I did email you but had no response. I have read one and am reading the second, as of course I only had two books to read as a result.
Hi, I am sure this would have been sent to you via your order confirmation email. Please contact [email protected] and we can look into this further for you. Thanks, Wob
WOB is an amazing website. I absolutely love this website it sales a lot of amazing books. That's why I absolutely love it.
Thanks for your review :)
Book as described ie 'like new' prompt delivery excellent service. Will use again and recommend to others.
Thanks for your review :)
As usual Lesley Pearse doesn't disappoint, although not my favourite of her books I still enjoyed reading it. A good fast delivery and the book in really good condition. I recently ordered another one of her books that Wob wasn't selling and the condition of the book was abysmal. I always look on your site first and will continue to do so.
Thanks for your review :)
I purchased a used book from worldofbooks via abebooks. The listing said "The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting." (This appears to be the standard text they offer, regardless of the book's actual condition, since I have seen it in other critical reviews on this site.) When the book arrived, I found that it had extensive highlighting throughout the book as well as some handwritten notes in the margins. When I requested a refund, they asked me to send photos documenting the problems, which I did. Next, they offered to refund me 40% of the purchase price (for a book I did not want, given its condition.) I decided that I had wasted enough time already, but I was determined to write this review to warn others. The bottom line: this company misrepresents the condition of the books it sells, so don't trust what you read in their listings. If you do order from them and the book is unsatisfactory, you can expect that they will drag things out as long as possible, hoping that you will give up, and then they will offer you some token refund (which incidentally violates the policy stated on abebooks' site assuring buyers that they can return a misrepresented book for a full refund.) My conclusion: avoid this bookseller at all costs.
Hi, please contact [email protected] and we can look into this further for you. Thanks, Wob
I didn't receive the book and only came to that they canceled the order when I emailed them 15 days after I placed the order. TIll date the order status, on the website, is confirmed
I don't even think I received a full refund for my order(there was a $7 difference).
Was disappointed...
Hi, please contact [email protected] and we can look into this further for you. Thanks, Wob
As usual, the book came in excellent condition, well packaged and arrived quickly. I've used WOB on many occasions, directly, and through Amazon. I've always had good service so I recommend them
Thanks for your review :)
Arrived very promptly which was pleasing. The book was supposed to be in 'excellent condition' - bit of a euphemism. But it will serve its purpose of getting a sixth former to GCSE standard within weeks, so never mind the dog ears.
Thanks for your review :)
Always as stated fast delivery kept updated throughout, good prices never had a problem always use them
Thanks for your review :)
I ordered my book at 2pm on Sunday and Postman Pat pushed it through my letterbox at 10am on Tuesday. It was £4.19 including postage and is indeed in Very Good condition. WoB have an impressive range of books and I often find a used copy of the book I'm looking for. The price is also usually very fair. It's now my go-to place for used books, even before EBay!
Thanks for your review :)
This company is useless.
My book never came, they did not give me tracking details and ignored all my queries for my order. I lost my money. I highly suggest to not use this company
Hi, I am sorry to hear this. Please get in contact with us at [email protected] and we can try and locate this order for you. Thanks, Wob
My first time using Wob. All good in quality, shipping, price and value. The site was easy to use locating the books I wanted.
Thanks for your review :)
Answer: Hello, we do send books yes. We do not lie about condition either. All condition guides are found on our site and if you are ever unhappy with your order our friendly customer service team will help you out. Thanks, World of Books
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Hi, pop an email to [email protected] and we can look into this further for you. Thanks, Wob
Answer: Hello, thanks for your question, we do not at the moment sadly. Thanks, Wob
Answer: We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future. Thanks for your feedback, we will pass it on to the Brand team. Thanks, Wob
Answer: Hello, we do not send out any paperwork with our orders. If you need an invoice please email [email protected] and the team can assist you. Thanks, Wob
Answer: Hello, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob


Thanks for your review :)