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Wob

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786

We monitor reviews for authenticity

Massachusetts
3 reviews
0 helpful votes
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Best price on the book I was looking for.
March 4, 2022

This was a difficult book to find. It was priced very high at the other two sites. Your price was perfect for me. Considering this book was only published in England; I feel that I really got a great deal! Thanks!

Date of experience: March 3, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Fun read
March 3, 2022

Dekuvered on time. Condition as given. Good read at about my current level. Not quite up to proper adult books yet. Plenty of action makes it easier to follow

Date of experience: March 2, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

India
1 review
0 helpful votes
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I came across Wob when I was looking to buy a few books on Xtended Reality. I have used them twice in the recent past. On both the occasions, I was pleasantly surprised as the books which were used were in mint condition and were delivered on time. Having shopped at other sites, my experience with Wob was a very pleasant one. I plan to use them for my future reading needs too.

Date of experience: March 2, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Minnesota
2 reviews
0 helpful votes
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I ordered the Sticker books on February 11th and paid with Paypal. Your company authorized the purchase and my account was charged. I never received the books and have tried unsuccessfuly to reach out your customer service, who haven't gotten back to me.

Date of experience: March 1, 2022
World of Books C. — Wob Rep
over a year old

Hello, please email [email protected] with your order number and we can look into this further for you. Thanks, Wob

NL
1 review
0 helpful votes
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Lot of choice
March 1, 2022

Once in a few months I look at the site of WOB for secondhand books like thrillers, there is allways a lot of choice in the writers/thrillers that I collect, so I am allways happy when I score some books

Date of experience: March 1, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Tennessee
1 review
0 helpful votes
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Is this company fake?
February 28, 2022

I still have not gotten my order along with absolutely no correspondence of where my order even is. The customer service is just a bot. I think I've been scammed.

Date of experience: February 28, 2022
World of Books C. — Wob Rep
over a year old

Hello, I can assure you this company is real, please email [email protected] with your order number and we can look into this further for you. Thanks, Wob

GB
1 review
0 helpful votes
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Something for everyone
February 27, 2022

Something for every budget and great choice of titles. We found the condition guide accurate, and the books we received were in better condition than we hoped. One seemed brand new.

Date of experience: February 27, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Great site
February 27, 2022

There is a wide genre of books to choose from and doing a search for a particular book is usually successful. Information about price and condition of the book is clear and accurate. Delivery is prompt. A really good site to find books you want and those you didn't realise you needed!

Date of experience: February 27, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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My mistake but...
February 27, 2022

Hi I was happy with the 3 books I bought recently but you failed to point out that I had mistakenly ordered the same title twice in hard and paper back.
I did email you but had no response. I have read one and am reading the second, as of course I only had two books to read as a result.

Date of experience: February 27, 2022
World of Books C. — Wob Rep
over a year old

Hi, I am sure this would have been sent to you via your order confirmation email. Please contact [email protected] and we can look into this further for you. Thanks, Wob

GB
1 review
0 helpful votes
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WOB is an amazing website. I absolutely love this website it sales a lot of amazing books. That's why I absolutely love it.

Date of experience: February 26, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Brazil
1 review
0 helpful votes
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Prompt reliable service
February 26, 2022

Book as described ie 'like new' prompt delivery excellent service. Will use again and recommend to others.

Date of experience: February 25, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

India
1 review
0 helpful votes
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Till we meet again
February 26, 2022

As usual Lesley Pearse doesn't disappoint, although not my favourite of her books I still enjoyed reading it. A good fast delivery and the book in really good condition. I recently ordered another one of her books that Wob wasn't selling and the condition of the book was abysmal. I always look on your site first and will continue to do so.

Date of experience: February 25, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

California
2 reviews
1 helpful vote
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I purchased a used book from worldofbooks via abebooks. The listing said "The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting." (This appears to be the standard text they offer, regardless of the book's actual condition, since I have seen it in other critical reviews on this site.) When the book arrived, I found that it had extensive highlighting throughout the book as well as some handwritten notes in the margins. When I requested a refund, they asked me to send photos documenting the problems, which I did. Next, they offered to refund me 40% of the purchase price (for a book I did not want, given its condition.) I decided that I had wasted enough time already, but I was determined to write this review to warn others. The bottom line: this company misrepresents the condition of the books it sells, so don't trust what you read in their listings. If you do order from them and the book is unsatisfactory, you can expect that they will drag things out as long as possible, hoping that you will give up, and then they will offer you some token refund (which incidentally violates the policy stated on abebooks' site assuring buyers that they can return a misrepresented book for a full refund.) My conclusion: avoid this bookseller at all costs.

Date of experience: February 24, 2022
World of Books C. — Wob Rep
over a year old

Hi, please contact [email protected] and we can look into this further for you. Thanks, Wob

Minnesota
1 review
1 helpful vote
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Didn't receive the book
February 24, 2022

I didn't receive the book and only came to that they canceled the order when I emailed them 15 days after I placed the order. TIll date the order status, on the website, is confirmed
I don't even think I received a full refund for my order(there was a $7 difference).

Was disappointed...

Date of experience: February 23, 2022
World of Books C. — Wob Rep
over a year old

Hi, please contact [email protected] and we can look into this further for you. Thanks, Wob

GB
1 review
0 helpful votes
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2nd Hand History book on the Plantagenets
February 24, 2022

As usual, the book came in excellent condition, well packaged and arrived quickly. I've used WOB on many occasions, directly, and through Amazon. I've always had good service so I recommend them

Date of experience: February 23, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

India
1 review
0 helpful votes
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German Once a Week
February 24, 2022

Arrived very promptly which was pleasing. The book was supposed to be in 'excellent condition' - bit of a euphemism. But it will serve its purpose of getting a sixth former to GCSE standard within weeks, so never mind the dog ears.

Date of experience: February 23, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Excellent service
February 22, 2022

Always as stated fast delivery kept updated throughout, good prices never had a problem always use them

Date of experience: February 22, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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I ordered my book at 2pm on Sunday and Postman Pat pushed it through my letterbox at 10am on Tuesday. It was £4.19 including postage and is indeed in Very Good condition. WoB have an impressive range of books and I often find a used copy of the book I'm looking for. The price is also usually very fair. It's now my go-to place for used books, even before EBay!

Date of experience: February 22, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Australia
1 review
0 helpful votes
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This company is useless.
My book never came, they did not give me tracking details and ignored all my queries for my order. I lost my money. I highly suggest to not use this company

Date of experience: February 22, 2022
World of Books C. — Wob Rep
over a year old

Hi, I am sorry to hear this. Please get in contact with us at [email protected] and we can try and locate this order for you. Thanks, Wob

Illinois
1 review
0 helpful votes
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My first time using Wob. All good in quality, shipping, price and value. The site was easy to use locating the books I wanted.

Date of experience: February 19, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)