Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Wob

Wob

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wob?
grey stargrey stargrey stargrey stargrey star

Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786

We monitor reviews for authenticity

Spain
1 review
0 helpful votes
Follow alberto g.
Unfollow alberto g.
Share Review
Report Review

Used books hub
March 10, 2022

Web is a nonprofit british mostly used books hub servin overseas with competitive fees
Used books got their own "deterioration" labels which seems just fine
It got an inmense catalog, fees are cheap if u renounce trackin stuff, it makes top3 on euro used books databases
Its a non profit organization addin more value to their good job

Date of experience: March 10, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow judith G.
Unfollow judith G.
Share Review
Report Review

This site WOB has an extensive range of titles by more obscure authors such as Scottish novels or Historical ones I use the USED section and all the books I've so far bought have been AS New! I'm. V v impressed with the quality + conditions Free UK delivery and very fast also WOB is Highly recommended

Date of experience: March 9, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Ireland
1 review
0 helpful votes
Follow Christine A.
Unfollow Christine A.
Share Review
Report Review

Great value!
March 10, 2022

Very cheap books in good condition, free postage and arrived quickly- What's not to like? Also an ethical company.
Chris A

Date of experience: March 9, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow Rickey F.
Unfollow Rickey F.
Share Review
Report Review

WOB Review
March 10, 2022

10/10 from me regarding WOB in every department.

Delivery, item and customer Service.

I will use WOB again

Date of experience: March 9, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow emma b.
Unfollow emma b.
Share Review
Report Review

Great business
March 8, 2022

Really happy with the service and books available. Very quick delivery times and just a great idea to get books out to people economically

Date of experience: March 8, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow Peter W.
Unfollow Peter W.
Share Review
Report Review

Great Service
March 8, 2022

The book arrived very quickly after ordering on line. The website was easy to follow and the ordering was also easy. Thanks.

Date of experience: March 8, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Illinois
1 review
0 helpful votes
Follow Mike L.
Unfollow Mike L.
Share Review
Report Review

Great Service
March 8, 2022

First time ordering of world books and not dissappointed! Very effective service. Good value and in good condition. Plus extensive range of books.

Date of experience: March 8, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow Deb J.
Unfollow Deb J.
Share Review
Report Review

Great service, thanks and at a great price. Book arrived in excellent condition, well packed and ahead of scheduled delivery. Very pleased!

Date of experience: March 8, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
1 helpful vote
Follow Samantha E.
Unfollow Samantha E.
Share Review
Report Review

The books are so old. Payed over £500 for premium standard books. I thought I was buying books by latest 250 top authors. And ex works books as advertised. But no, I got 600kg of mills and boons, free map brochures, books over 40 years old. All the books had ex labels from charity shops where they did not sell in charity shop and WOB brought by weight from them. They are not as advertised. These are terrible and now I have to pay for them to be taken to the tip. Don't go there. I would download photos I took of disgraceful old smelly yellow books but they won't download. Anyone wants proof of crap just ask and I shall send photos

Date of experience: March 7, 2022
World of Books C. — Wob Rep
over a year old

Hello, I am sorry to hear this, please can you provide us with your order number at [email protected] and the team will be able to help you. Thanks, Wob

GB
1 review
0 helpful votes
Follow Barry C.
Unfollow Barry C.
Share Review
Report Review

GREAT SERVICE
March 7, 2022

Great service as usual. Book in great condition. Look forward to reading a new author and then buying more from the same author in future.

Date of experience: March 7, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow Louise W.
Unfollow Louise W.
Share Review
Report Review

I found the site easy to navigate and delivery was very quick. Been delighted with the entire experience..

Date of experience: March 7, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Washington
1 review
0 helpful votes
Follow Andrew T.
Unfollow Andrew T.
Share Review
Report Review

The second hand manual was delivered promptly and exactly in the condition described. Good value too!

Date of experience: March 6, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
2 helpful votes
Follow Deborah J.
Unfollow Deborah J.
Share Review
Report Review

Poorly packaged
March 5, 2022

The turn around time is great and the books 3 our of 4 were all in great condition but due to poor packaging for the quantity and weight of them it broke open and one of the books got wet and all the pages stuck together on the bottom which was a real disappointment.

Date of experience: March 5, 2022
World of Books C. — Wob Rep
over a year old

Hi, I am sorry to hear this, please email [email protected] and they will be able to help out :) Thanks, Wob

GB
1 review
0 helpful votes
Follow Pat W.
Unfollow Pat W.
Share Review
Report Review

Never disappointed
March 5, 2022

Have purchased several books and recently a DVD. All have been in greeat condition and arrived promptly.

Date of experience: March 5, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow Wendy D.
Unfollow Wendy D.
Share Review
Report Review

I love books- new or well-read- and my recent discovery of WOB means that I can get interesting books that I could not usually afford at a great price. Delivery is really quick, too! I'm hooked!:-)

Date of experience: March 4, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
2 reviews
0 helpful votes
Follow Tracy P.
Unfollow Tracy P.
Share Review
Report Review

Rapunzel
March 5, 2022

The book is in good condition. Better than expected due to the age. Always good service and prompt delivery.

Date of experience: March 4, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow Anna F.
Unfollow Anna F.
Share Review
Report Review

This is a story that is filled with emotion. It is heartfelt, heartbreaking, compassionate and beautiful. Amanda Brooke is a very talented Author. This is the second title of hers that I have read. You really get to know the characters and absorbed in the storyline. Have purchased another of her books. I have discovered a variety of authors that I would never of known of if it wasn't for WOB. X

Date of experience: March 4, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow Anne H.
Unfollow Anne H.
Share Review
Report Review

I read a lot of middle east history so I often find the books I would like to buy difficult to get hold of. WOB have found me several books I wanted that makes me a happy bunny & keeps me coming back to WOB for I can be reasonably sure to be able to know that they can provide what I need.
The problem is that obscure biographies of semi mythical characters are very expensive and truly hard to find but somehow you have never let me down.
I am not very good at photographing books & transferring pictures to letters on the computer & also I have not kept proof of purchase sorry.
I am an 84 year old woman so I have time to pursue my fact finding hobby of history thanks to your vast amount of titles for which I am profoundly grateful
Anne C Heighington..

Date of experience: March 4, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow John R.
Unfollow John R.
Share Review
Report Review

The detail contained in this book would almost enable a young engineer to build his own bus unaided; fantastic attention to accurate detail. I was a bus enthusiast 70 years ago, and this book has brought all the enthusiasm back in overwhelming quantity. I wish I could write so well!

Date of experience: March 4, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Hawaii
1 review
0 helpful votes
Follow Linda P.
Unfollow Linda P.
Share Review
Report Review

I find that this place is a great place to find older books and cds. Shipping is not too bad, considering I live in Hawaii.

Date of experience: March 3, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)