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The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.
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Excellent book, I have read it before but did not have my own copy, which I now need for some research.
Ave use Wob twice now and books have been great in very good condition and fast delivery and great customer service will be using the site all the time now.
Thanks for your review :)
WOB is the first place when I am looking for a book. Great service, great value. Will shop again. Thank you
Thanks for your review :)
Perfect price, delivery, condition of books and will keep using WOB! Love the variety & voice that is offered.
Thanks for your review :)
Very pleased indeed wih the Firm but - as your records should show before you asked me to review - you unfortunately failed to
Supply my order. Regrettably, therefore, probably through no fault on your part but due to your suppliers, I have to award 1 star.
Hi, please drop us an email at [email protected] with your order number and the team will be happy to look into this for you. Thanks, Wob
Great site and easy to use.
Found what I needed quickly.
Fast delivery and on time.
Book in excellent condition.
Would recommend wob to all.
Thanks for your review :)
Received both books very quickly, both in mint condition... Really excellent service, I thoroughly recommend WOB, and certainly be using them again. Thanks so much
Thanks for your review :)
I'm so glad I found WOB.
They provide a huge range of books at great prices which is a fantastic service.
This is the 3rd time I used WOB. I had an issue with delivery on my second order which was resolved within 2 days.
Any of the 2nd hand books I received have been in great condition.
I'll certainly be back again,
Thanks for your review :)
I had bought books without submitting the number of my house, I do understand I am at fault of this however the books were able to be sent through even without a full address, immediately after recieving the confirmation for the package I emailed WorldOfBooks to tell them I had incorrectly submitted my address and asked for a cancellation. I recieved back that they had already been shipped and the shipping details are automatic and cannot tell if the address is incorrect. (Seriously?). I had not even recieved an email telling me my items had been shipped. Thus began emailing back to front arguing with anyone available customer service, no one was of help at ALL and kept telling me they could not track where my package was and IF, by POSSIBILITY if my package was returned back to them I would recieve a refund, keep in mind these books are worth SEVENTY DOLLARS! They even told me to get in touch with Australian Post and again were no help when I was asked to get more shipping information from them and they told me nothing. This had happened in September, it is now January, and still, no package… Sad.
Hello,
This doesn't sound right. Please email [email protected] with the subject line as "REVIEWS" and your order number and we can get this looked into ASAP.
Thanks, Wob
I have been delighted with the speedy efficient service from WOB and the range of titles available. Would always be my first choice whenlooking for a book. Very happy too that the books are recycled. Books were meant to be shared with friends, families, and strangers.
Thanks for your review :)
Arrived quickly and beautifully packed. Product was exactly as described. I have been enjoying it. Thank you.
Thanks for your review :)
I only found WOB recently and by accident, but I was taken immediately by the easy ordering, very moderate prices (and shipping fees!) and the impressive range of titles that suit my areas of interest: English and American literature, fantasy, sf, science etc., many of which are not easy to find in Germany. And delivery time to this country has so far not exceeded 10 days. Thus: Keep up the good work, please!
Thanks for your review :)
Absolutely brilliant I would give wob 10 stars if I could. The books n cd r brilliant condition, plus I got a cd from here what was discontinued. And wob had a few of that cd which made me really happy.
Thanks for your review :)
The range of books and something for everyone and I have found that I have found those long searched for books that I cannot find anywhere else
Thanks for your review :)
I would definitely recommend WOB. All the books arrived on time and in the condition they are described or better
Thanks for your review :)
Great range, love that most books are second hand and therefore it's a more sustainable way to shop. Order was delivered quickly.
Thanks for your review :)
I am very happy with the service, price and most of all the way the treat customers.
Also the price, it was incredible low.
Thanks for your review :)
I find it difficult to get my choice of books but WOB have had everything so far. Condition of books really good and the price is very competitive. Delivery time good as well Thank you WOB
Thanks for your review :)
The used book was in such good condition my daughter thought it was a new book - delighted. And delivered in very good time.
Thanks for your review :)
I am disabled and unable to shop myself, so I require trustworthy online sites. I have been buying from WOB for many years and have always been pleased with my purchases. Wide range of good books at very competitive prices. Good delivery and excellent website. Highly recommended.
Thanks for your review :)
Answer: Hello, we do send books yes. We do not lie about condition either. All condition guides are found on our site and if you are ever unhappy with your order our friendly customer service team will help you out. Thanks, World of Books
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Hi, pop an email to [email protected] and we can look into this further for you. Thanks, Wob
Answer: Hello, thanks for your question, we do not at the moment sadly. Thanks, Wob
Answer: We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future. Thanks for your feedback, we will pass it on to the Brand team. Thanks, Wob
Answer: Hello, we do not send out any paperwork with our orders. If you need an invoice please email [email protected] and the team can assist you. Thanks, Wob
Answer: Hello, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob


Thanks for your review :)