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Wob

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Norman M.
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Excellent book, I have read it before but did not have my own copy, which I now need for some research.

Date of experience: February 2, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow Leigh W.
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Great customer service
February 2, 2022

Ave use Wob twice now and books have been great in very good condition and fast delivery and great customer service will be using the site all the time now.

Date of experience: February 1, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Texas
1 review
0 helpful votes
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Great value Fast service
February 2, 2022

WOB is the first place when I am looking for a book. Great service, great value. Will shop again. Thank you

Date of experience: February 1, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Perfect
February 2, 2022

Perfect price, delivery, condition of books and will keep using WOB! Love the variety & voice that is offered.

Date of experience: February 1, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Great firm but...
January 31, 2022

Very pleased indeed wih the Firm but - as your records should show before you asked me to review - you unfortunately failed to
Supply my order. Regrettably, therefore, probably through no fault on your part but due to your suppliers, I have to award 1 star.

Date of experience: January 31, 2022
World of Books C. — Wob Rep
over a year old

Hi, please drop us an email at [email protected] with your order number and the team will be happy to look into this for you. Thanks, Wob

GB
1 review
0 helpful votes
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Excel 8 in 1
February 1, 2022

Great site and easy to use.
Found what I needed quickly.
Fast delivery and on time.
Book in excellent condition.
Would recommend wob to all.

Date of experience: January 31, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Place of Execution
January 31, 2022

Received both books very quickly, both in mint condition... Really excellent service, I thoroughly recommend WOB, and certainly be using them again. Thanks so much

Date of experience: January 31, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Ireland
1 review
0 helpful votes
Follow Emma S.
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I'm so glad I found WOB.
They provide a huge range of books at great prices which is a fantastic service.
This is the 3rd time I used WOB. I had an issue with delivery on my second order which was resolved within 2 days.
Any of the 2nd hand books I received have been in great condition.
I'll certainly be back again,

Date of experience: January 30, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Australia
1 review
1 helpful vote
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Disappointed at customer service
January 28, 2022

I had bought books without submitting the number of my house, I do understand I am at fault of this however the books were able to be sent through even without a full address, immediately after recieving the confirmation for the package I emailed WorldOfBooks to tell them I had incorrectly submitted my address and asked for a cancellation. I recieved back that they had already been shipped and the shipping details are automatic and cannot tell if the address is incorrect. (Seriously?). I had not even recieved an email telling me my items had been shipped. Thus began emailing back to front arguing with anyone available customer service, no one was of help at ALL and kept telling me they could not track where my package was and IF, by POSSIBILITY if my package was returned back to them I would recieve a refund, keep in mind these books are worth SEVENTY DOLLARS! They even told me to get in touch with Australian Post and again were no help when I was asked to get more shipping information from them and they told me nothing. This had happened in September, it is now January, and still, no package… Sad.

Date of experience: January 28, 2022
World of Books C. — Wob Rep
over a year old

Hello,
This doesn't sound right. Please email [email protected] with the subject line as "REVIEWS" and your order number and we can get this looked into ASAP.

Thanks, Wob

GB
1 review
0 helpful votes
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So glad I found WOB
January 28, 2022

I have been delighted with the speedy efficient service from WOB and the range of titles available. Would always be my first choice whenlooking for a book. Very happy too that the books are recycled. Books were meant to be shared with friends, families, and strangers.

Date of experience: January 28, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Excellent
January 28, 2022

Arrived quickly and beautifully packed. Product was exactly as described. I have been enjoying it. Thank you.

Date of experience: January 27, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Germany
1 review
0 helpful votes
Follow Walther J.
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I only found WOB recently and by accident, but I was taken immediately by the easy ordering, very moderate prices (and shipping fees!) and the impressive range of titles that suit my areas of interest: English and American literature, fantasy, sf, science etc., many of which are not easy to find in Germany. And delivery time to this country has so far not exceeded 10 days. Thus: Keep up the good work, please!

Date of experience: January 27, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Books and cds
January 28, 2022

Absolutely brilliant I would give wob 10 stars if I could. The books n cd r brilliant condition, plus I got a cd from here what was discontinued. And wob had a few of that cd which made me really happy.

Date of experience: January 26, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Great Company
January 27, 2022

The range of books and something for everyone and I have found that I have found those long searched for books that I cannot find anywhere else

Date of experience: January 26, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Definitely recommend
January 27, 2022

I would definitely recommend WOB. All the books arrived on time and in the condition they are described or better

Date of experience: January 26, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow Clare B.
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Great range, love that most books are second hand and therefore it's a more sustainable way to shop. Order was delivered quickly.

Date of experience: January 26, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Spain
1 review
0 helpful votes
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The Customer Service
January 27, 2022

I am very happy with the service, price and most of all the way the treat customers.
Also the price, it was incredible low.

Date of experience: January 26, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow John W.
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I find it difficult to get my choice of books but WOB have had everything so far. Condition of books really good and the price is very competitive. Delivery time good as well Thank you WOB

Date of experience: January 26, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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A Run in the Park
January 25, 2022

The used book was in such good condition my daughter thought it was a new book - delighted. And delivered in very good time.

Date of experience: January 25, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
Follow ISABEL D.
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I am disabled and unable to shop myself, so I require trustworthy online sites. I have been buying from WOB for many years and have always been pleased with my purchases. Wide range of good books at very competitive prices. Good delivery and excellent website. Highly recommended.

Date of experience: January 25, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)