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Wob

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Books as described
February 6, 2023

Having used WoB for years I have found almost all the purchases are of the quality & condition I expected. On the two occasions I had reason to question the book condition the issue was quickly rectified. The books are usually at least as good and often much better than I hoped for. Being a compulsive purchaser of books WoB helps find a good home for previously loved volumes.

Date of experience: February 5, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

Germany
1 review
0 helpful votes
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Numerous books
February 5, 2023

Excellent company. Their customer services are extremely helpful. They offer a wide collection of books all in very good condition.

Date of experience: February 3, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Life saver
February 20, 2023

Couldn't get these books from library. These 4 books were part of series. Came very quickly and were in good order. Can't fault anything.

Date of experience: February 2, 2023
GB
1 review
0 helpful votes
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Excellent.
February 1, 2023

My book arrived in the time specified and in excellent condition. Very reasonable cost. What's not to like?

Date of experience: February 1, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Love this site!
February 28, 2023

Absolutely love WOB for choice and price! I buy 'used' books which saves me money, but, and here's the thing... the books are all in excellent 'as new' condition. The best of both worlds in my opinion.

Date of experience: February 1, 2023
GB
1 review
0 helpful votes
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Great value and service
February 1, 2023

I wanted more of the Hamish Mcbeth books by mc Beaton. Not only were the used books in excellent condition they were cheaper than Amazon and free delivery. They were also dispatched quickly!
I'll definitely use WOB again!

Date of experience: February 1, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Twas Right good for gettin mi books, tha knows
February 1, 2023

They are a excellent
I've found them to be very good for getting me books at a good price and fast delivery
I just need more shelf space now

Date of experience: February 1, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Always good
February 1, 2023

Excellent books, usually in very good condition - and sometimes books that are very hard to find, including books in languages other than English. I'd prefer them to be packed in paper rather than plastic, but otherwise, full marks!

Date of experience: January 30, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Great book.
January 30, 2023

Wonderful read, excellent condition, I continue to enjoy the service provided by WOB, books and music.

Date of experience: January 30, 2023
World of Books C. — Wob Rep
over a year old

Thats great to hear! Feel free to amend your review rating to reflect your comments :)

Thanks, Wob

GB
1 review
0 helpful votes
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Great service
January 30, 2023

Very reliable as ever! Am enjoying Richard Coles, Murder Before Evensong more than I expected. Well written, good characterisation, especially Canon Clement. Can't quite make out when it's set - 80s, 90s?

Date of experience: January 28, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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It's Great!
January 28, 2023

I am really happy with the purchase. The books were deliverd quickly and was in good condition. I will definitely buy again from here.

Date of experience: January 27, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Virgil's Aneid
March 4, 2023

Wanted to reread The Aeneid as my copy could not be found. I heard some music on BBC radio 3 which was inspired by the story of the foundation of Rome and wanted to revisit this seminal work. The copy I bought from WOB was edition I had as a student - so rather ancient itself. Showed signs of wear and tear but perfectly fit for purpose!

Date of experience: January 26, 2023
GB
1 review
0 helpful votes
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I usually find wob a great source of books but this occasion was disappointing.

I ordered a copy of Palace Walk by Naguib Mahfouz and opted for the 'very good' copy but it definitely was not. The book is very worn and a bit dirty (which might be acceptable for 'very good') but also there are a lot of notes all the way through the book. The notes are in hard pencil but so comprehensive as to be heavily distracting and would take an age to go through and erase them all.

I'm afraid it does put me off ordering again.

Date of experience: January 25, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review! We are sorry to hear about your order! Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob

Ireland
1 review
0 helpful votes
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My books at WOB
January 25, 2023

I can recommend WOB to everyone who is looking for books that are not available any more in new bookstores, they provide good quality books, delivery is always on time and prices are also good

Date of experience: January 24, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Findings
January 23, 2023

Great price and excellent condition. Very good service. Will certainly use again.
I like the way I can select a book by condition.

Date of experience: January 23, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Great! Thank you!
January 23, 2023

Great books and quick service, and a B Corp! I got a few books from WOB and very happy with delivery and a choice of books.

Date of experience: January 22, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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WOB offer choice like no other! Searched for particular author, T T Khing and they did not disappoint. Great quality, good value and prompt service!

Date of experience: January 22, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

Ireland
1 review
0 helpful votes
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Fantastic value
January 22, 2023

I have been buying from Wob for a few years now and I have always been impressed by the sheer range of fantastic books on offer... very easy site to use... thumbs up all around

Date of experience: January 22, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Good return of post.
February 15, 2023

Good quality products books and CDs pleased with all purchases and very good value for money I recommend to all.

Date of experience: January 22, 2023
GB
1 review
0 helpful votes
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Very pleased with the fast delivery of books ordered. Very simple ordering system and books delivered in good condition.

Date of experience: January 21, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!