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The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.
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Having used WoB for years I have found almost all the purchases are of the quality & condition I expected. On the two occasions I had reason to question the book condition the issue was quickly rectified. The books are usually at least as good and often much better than I hoped for. Being a compulsive purchaser of books WoB helps find a good home for previously loved volumes.
Excellent company. Their customer services are extremely helpful. They offer a wide collection of books all in very good condition.
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Couldn't get these books from library. These 4 books were part of series. Came very quickly and were in good order. Can't fault anything.
My book arrived in the time specified and in excellent condition. Very reasonable cost. What's not to like?
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Absolutely love WOB for choice and price! I buy 'used' books which saves me money, but, and here's the thing... the books are all in excellent 'as new' condition. The best of both worlds in my opinion.
I wanted more of the Hamish Mcbeth books by mc Beaton. Not only were the used books in excellent condition they were cheaper than Amazon and free delivery. They were also dispatched quickly!
I'll definitely use WOB again!
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They are a excellent
I've found them to be very good for getting me books at a good price and fast delivery
I just need more shelf space now
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Excellent books, usually in very good condition - and sometimes books that are very hard to find, including books in languages other than English. I'd prefer them to be packed in paper rather than plastic, but otherwise, full marks!
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Wonderful read, excellent condition, I continue to enjoy the service provided by WOB, books and music.
Thats great to hear! Feel free to amend your review rating to reflect your comments :)
Thanks, Wob
Very reliable as ever! Am enjoying Richard Coles, Murder Before Evensong more than I expected. Well written, good characterisation, especially Canon Clement. Can't quite make out when it's set - 80s, 90s?
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I am really happy with the purchase. The books were deliverd quickly and was in good condition. I will definitely buy again from here.
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Wanted to reread The Aeneid as my copy could not be found. I heard some music on BBC radio 3 which was inspired by the story of the foundation of Rome and wanted to revisit this seminal work. The copy I bought from WOB was edition I had as a student - so rather ancient itself. Showed signs of wear and tear but perfectly fit for purpose!
I usually find wob a great source of books but this occasion was disappointing.
I ordered a copy of Palace Walk by Naguib Mahfouz and opted for the 'very good' copy but it definitely was not. The book is very worn and a bit dirty (which might be acceptable for 'very good') but also there are a lot of notes all the way through the book. The notes are in hard pencil but so comprehensive as to be heavily distracting and would take an age to go through and erase them all.
I'm afraid it does put me off ordering again.
Thanks for your review! We are sorry to hear about your order! Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
I can recommend WOB to everyone who is looking for books that are not available any more in new bookstores, they provide good quality books, delivery is always on time and prices are also good
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Great price and excellent condition. Very good service. Will certainly use again.
I like the way I can select a book by condition.
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Great books and quick service, and a B Corp! I got a few books from WOB and very happy with delivery and a choice of books.
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WOB offer choice like no other! Searched for particular author, T T Khing and they did not disappoint. Great quality, good value and prompt service!
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I have been buying from Wob for a few years now and I have always been impressed by the sheer range of fantastic books on offer... very easy site to use... thumbs up all around
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Good quality products books and CDs pleased with all purchases and very good value for money I recommend to all.
Very pleased with the fast delivery of books ordered. Very simple ordering system and books delivered in good condition.
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Answer: Hello, we do send books yes. We do not lie about condition either. All condition guides are found on our site and if you are ever unhappy with your order our friendly customer service team will help you out. Thanks, World of Books
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Hi, pop an email to [email protected] and we can look into this further for you. Thanks, Wob
Answer: Hello, thanks for your question, we do not at the moment sadly. Thanks, Wob
Answer: We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future. Thanks for your feedback, we will pass it on to the Brand team. Thanks, Wob
Answer: Hello, we do not send out any paperwork with our orders. If you need an invoice please email [email protected] and the team can assist you. Thanks, Wob
Answer: Hello, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob


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