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Wob

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Carole D.
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I have always been over the moon with any of the books I have ordered. Very efficient and fast service. Just can't fault anything.

Date of experience: February 21, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Kathy L.
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Good value
February 22, 2023

Ordered a map, used but in good condition. Arrived very quickly and was in excellent condition.
Why buy new?

Date of experience: February 21, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Nadine C.
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All the books I've ordered have been in great condition and received in good time.
Most of the books I look for are on Wob. I love the fact I don't have to buy new! Less waste and less money spent. Brilliant!

Date of experience: February 19, 2023
GB
1 review
0 helpful votes
Follow Elinor B.
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The book was a reasonable price, received a day before expected, in very good condition. Will use WOB again.

Date of experience: February 18, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Neil D.
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Great choices, fast delivery
February 18, 2023

WOB is my go to for books, always. I prefer hardback used books, and am not usually disappointed. Great prices, easy ordering, fast and free shipping!

As not all editions are equal, it would be good to understand the difference between listings that look identical.

Date of experience: February 17, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Lynn S.
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Antique book in great shape, inexpensive compared to a well known charity shop! Very happy with my purchase!

Date of experience: February 16, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Alison S.
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This is an excellent firm, which I'm using more and more. The prices are very reasonable, the search engine good, and the books arrive promptly.

Date of experience: February 16, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Sandra M.
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Excellent
February 17, 2023

Very good service with prompt delivery and the three books selected are of excellent quality. Would highly recommend.

Date of experience: February 15, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Julie J.
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My go-to website for pre-loved books.
February 15, 2023

Always a great selection of titles in exactly the condition described. Competitive prices and fantastic multi-buy offers. Free delivery (always on time) male WOB my go-to website for pre-loved books.

Date of experience: February 15, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Angela B.
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I ordered online & this process was extremely straightforward. Book arrived in record time, in excellent condition. I would highly recommend your Bookshop

Date of experience: February 14, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Cynthia H.
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Reliable and quick
June 25, 2023

Every time I'm unable to get my book for bookclub from the library, I go to WoB,
Often the lowest prices, no delivery charges, and easy to order and quick delivery. Cannot ask for more, can highly recommend.

Date of experience: February 13, 2023
GB
1 review
0 helpful votes
Follow Jean-paul V.
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Overall performance.
February 14, 2023

Using the WOB app to make my book and cd choices is both enjoyable and easy. My
Selections arrive within days always in the
Condition and quality expected and ordered.

Date of experience: February 11, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Brian M.
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They did what they said they would do - and they delivered efficiently as well. What more can you àk?

Date of experience: February 11, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Johnny M.
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Just a good choice
April 30, 2023

I use wob as I don't have a record player anymore so I have been getting mostly greatis hits CDs to relaplace Al the album's I had it works for me and very happy with the service provided

Date of experience: February 11, 2023
Oregon
1 review
0 helpful votes
Follow John S.
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I ordered a folding paper map and paid first-class postage to get it to me. It is now 10 days and the map has just left Nevada, still enroute to me in Oregon. I expect it, hopefully, 14 days down the road. Contrast this with Amazon where typically you get a book in 1-2 days or if from one of their vendors, in 7 days. Good thing I didn't need the map sooner. If you're OK to wait two weeks for a book, WOB is for you.

Date of experience: February 10, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review! We are sorry to hear about your order! Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob

GB
1 review
0 helpful votes
Follow Clive B.
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Usually very good
February 11, 2023

I've bought a couple of dozen books from WOB over the last couple of years and have always been pleased with the condition (accurately described) and the prompt delivery. So far, so good.

Date of experience: February 9, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Dr Mark S.
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I am a regular customer at WOB and without exception they deliver what they promise. Fantastic service,value and quality...and as for choice you would be hard pressed to do better.

Date of experience: February 9, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Patrick D.
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Best value
February 9, 2023

Whenever I want a book, cd,dvd, wob always has the best price and free delivery. I recommend them to family and friends.

Date of experience: February 9, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Katy S.
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Bargain!
February 9, 2023

Daughter asked for a specific book, found it on your sight, bargain price, arrived within 3 days and it was in better condition than anticipated thank you

Date of experience: February 7, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Lesley W.
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Book lover's delight
February 26, 2023

As a book lover I can't always afford the books I want to read. With WOB I can now access a huge range of books, they are always in good condition and are delivered postage free. Perfect.

Date of experience: February 6, 2023