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The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.
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I have always been over the moon with any of the books I have ordered. Very efficient and fast service. Just can't fault anything.
Ordered a map, used but in good condition. Arrived very quickly and was in excellent condition.
Why buy new?
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All the books I've ordered have been in great condition and received in good time.
Most of the books I look for are on Wob. I love the fact I don't have to buy new! Less waste and less money spent. Brilliant!
The book was a reasonable price, received a day before expected, in very good condition. Will use WOB again.
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WOB is my go to for books, always. I prefer hardback used books, and am not usually disappointed. Great prices, easy ordering, fast and free shipping!
As not all editions are equal, it would be good to understand the difference between listings that look identical.
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Antique book in great shape, inexpensive compared to a well known charity shop! Very happy with my purchase!
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This is an excellent firm, which I'm using more and more. The prices are very reasonable, the search engine good, and the books arrive promptly.
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Very good service with prompt delivery and the three books selected are of excellent quality. Would highly recommend.
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Always a great selection of titles in exactly the condition described. Competitive prices and fantastic multi-buy offers. Free delivery (always on time) male WOB my go-to website for pre-loved books.
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I ordered online & this process was extremely straightforward. Book arrived in record time, in excellent condition. I would highly recommend your Bookshop
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Every time I'm unable to get my book for bookclub from the library, I go to WoB,
Often the lowest prices, no delivery charges, and easy to order and quick delivery. Cannot ask for more, can highly recommend.
Using the WOB app to make my book and cd choices is both enjoyable and easy. My
Selections arrive within days always in the
Condition and quality expected and ordered.
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They did what they said they would do - and they delivered efficiently as well. What more can you à k?
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I use wob as I don't have a record player anymore so I have been getting mostly greatis hits CDs to relaplace Al the album's I had it works for me and very happy with the service provided
I ordered a folding paper map and paid first-class postage to get it to me. It is now 10 days and the map has just left Nevada, still enroute to me in Oregon. I expect it, hopefully, 14 days down the road. Contrast this with Amazon where typically you get a book in 1-2 days or if from one of their vendors, in 7 days. Good thing I didn't need the map sooner. If you're OK to wait two weeks for a book, WOB is for you.
Thanks for your review! We are sorry to hear about your order! Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
I've bought a couple of dozen books from WOB over the last couple of years and have always been pleased with the condition (accurately described) and the prompt delivery. So far, so good.
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I am a regular customer at WOB and without exception they deliver what they promise. Fantastic service,value and quality...and as for choice you would be hard pressed to do better.
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Whenever I want a book, cd,dvd, wob always has the best price and free delivery. I recommend them to family and friends.
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Daughter asked for a specific book, found it on your sight, bargain price, arrived within 3 days and it was in better condition than anticipated thank you
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As a book lover I can't always afford the books I want to read. With WOB I can now access a huge range of books, they are always in good condition and are delivered postage free. Perfect.
Answer: Hello, we do send books yes. We do not lie about condition either. All condition guides are found on our site and if you are ever unhappy with your order our friendly customer service team will help you out. Thanks, World of Books
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Hi, pop an email to [email protected] and we can look into this further for you. Thanks, Wob
Answer: Hello, thanks for your question, we do not at the moment sadly. Thanks, Wob
Answer: We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future. Thanks for your feedback, we will pass it on to the Brand team. Thanks, Wob
Answer: Hello, we do not send out any paperwork with our orders. If you need an invoice please email [email protected] and the team can assist you. Thanks, Wob
Answer: Hello, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob


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