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Wob

2.7

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Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Superb Service
April 20, 2023

I am a retired special education teacher with a love of reading. I live in Chesterfield, on the edge of the Peak District and am at my happiest sitting in the shelter of a drystone wallI, with a flask of tea, with a new book to read. I have bought books and DVDs from WOB and have found their service second to none. Apart from their ability to redistribute these items, giving them a second (or third) life, which is something we should all embrace, but the variety and choice is fantastic. And as they are so affordable, it has allowed me to investigate unfamiliar genres and authors, without the fear of wasting money.
Just started on Robert Macfarland's "Landmarks", which is so far enchanting, and have finished Roger Deakin's "Waterlogged", which is a book I came upon by chance, on WOB and is a fascinating essay exploring the English love of open water. This, along with my continued exploration of 20th century British poetry, has me down as a now regular customer, and enthusiastic acolyte of WOB.

Date of experience: April 19, 2023
World of Books C. Wob Rep
over a year old

Thanks for your review!

GB
2 reviews
0 helpful votes
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Find That Title
April 18, 2023

Excellent value, great service in a world where books have somehow become so devalued they are treated like old tabloid newspapers - though unsuitable for lining the cat tray.

Very best for your good work, Wob.

Date of experience: April 18, 2023
World of Books C. Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Have used this company fir many years, they have a wide selection to choose from at reasonable prices

Date of experience: April 18, 2023
World of Books C. Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Books like new
April 18, 2023

The order came very quickly and the packaging was fine. Of the 4 books, only 2 were in ' like new ' condition. The other 2 were very good and good. This is an old problem with WOB, but means a buyer cannot rely on their description of a books condition.

Date of experience: April 18, 2023
World of Books C. Wob Rep
over a year old

Hello, Thank you for your review, we are sorry to hear this, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob

GB
1 review
0 helpful votes
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Favourite book shop
April 18, 2023

Received my most recent book, love this website. Always delivered quickly and kept informed, have shopped for presents and for personal choices, keen prices and have not been disappointed.

Date of experience: April 17, 2023
World of Books C. Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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I ordered a language learning course that should have contained 6 CDs but only contained the 3 relating to the 2nd part of the course. I have contacted WOB twice to rectify but have had zero response. Customer service was similarly awful last time I had a problem (they sent me the wrong books). Hoping this review actually gets their attention (order number is WGB-*******3613)

Date of experience: April 17, 2023
World of Books C. Wob Rep
over a year old

Hello, Thank you for your review, we are sorry to hear this, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob

GB
1 review
0 helpful votes
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All the books I have ordered from WOB have been in excellent condition, some are obviously brand new. I buy fiction books and rarely pay over £5 for a book. Postage is free and books usually arrive pretty promptly.

Date of experience: April 17, 2023
World of Books C. Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Never disappointed
April 17, 2023

Have used WoB now for over two years, at least three times per month, and I was never disappointed, not once!

Date of experience: April 16, 2023
World of Books C. Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Great service
April 17, 2023

Ordered a popular cookery book & thought it may be marked from kitchen use but it was in lovely condition & even had post-it notes added from a previous owner. Such a good company.

Date of experience: April 16, 2023
World of Books C. Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Top Book Shop
April 17, 2023

Always delighted with the service from World of Books. Communication great and after sales service excellent. Always my first stop when looking for something in particular.

Date of experience: April 16, 2023
World of Books C. Wob Rep
over a year old

Thanks for your review!

Sweden
1 review
0 helpful votes
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Faultless.
April 14, 2023

Question - Why would I buy books from anywhere else?
Answer - I wouldn't.
Good prices, first class information and rapid delivery.
The complete deal.

Date of experience: April 14, 2023
World of Books C. Wob Rep
over a year old

Thanks for your review!

Spain
1 review
0 helpful votes
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Fantástica empresa!
April 12, 2023

Me encanta WOB. Tienen el catálogo más extenso que puedes imaginar. Siempre tratan con mimo tus futuros libros.
Gracias!

Date of experience: April 11, 2023
World of Books C. Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Book arrived at last
April 11, 2023

The book I ordered has arrived at last, I think it' was because of the Easter holidays
Anyway, it's here now and in new condition I'm very pleased to have received it

Date of experience: April 11, 2023
World of Books C. Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Great products.
April 10, 2023

Great products at brilliant prices with quick, free and efficient service and delivery. I have use WOB repeatedly and haven't one complaint.

Date of experience: April 10, 2023
World of Books C. Wob Rep
over a year old

Thanks for your review!

Washington
1 review
0 helpful votes
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Good quality.
April 10, 2023

Orders dealt with quickly. Usually received within 3/4 days. All the books I have ordered are good quality. Very pleased with the service.

Date of experience: April 9, 2023
World of Books C. Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Packaging was damaged in this instance, which led to the spine of one of the books being damaged, not excessively, but disappointingly

Date of experience: April 9, 2023
World of Books C. Wob Rep
over a year old

Hello, Thank you for your review, we are sorry to hear this, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob

GB
1 review
0 helpful votes
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Excellent
April 9, 2023

Great price, quick delivery, straightforward payment, excellent product, good range of choices, more.

Date of experience: April 9, 2023
World of Books C. Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Very good but...
April 9, 2023

The book was a very good price and delivered quickly but unfortunately, the usual very thin plastic packing meant one corner got damaged. It is a great shame that WOB's otherwise excellent service is let down in this way. I would be prepared to pay more for better packaging.

Date of experience: April 9, 2023
World of Books C. Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Excellent hassle-free quick transaction thank you Excellent hassle-free quick transaction thank you!

Date of experience: April 8, 2023
World of Books C. Wob Rep
over a year old

Thanks for your review!

Malta
1 review
0 helpful votes
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I am very satisfied with your service.
Keep it up.
The books are in excellent condition and well packed.

Date of experience: April 8, 2023
World of Books C. Wob Rep
over a year old

Thanks for your review!