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Wob

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Just right!
May 1, 2023

Exactly what I expected.
The book was in good condition and arrived within the said time frame.Thanyou

Date of experience: April 29, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

Ireland
1 review
0 helpful votes
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I have been ordering books from WOB for 3 years and have always been extremely happy with every aspect of the service.
The books are great value, always good condition and the prices are amazing.

Date of experience: April 27, 2023
France
1 review
0 helpful votes
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Quasi Perfect!
April 29, 2023

Except for the long wait for delivery:-) And, may be sometimes, for your envelopes: it's à hardware Word tout open them:-)

Date of experience: April 27, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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I am a regular user of the service and my latest purchase was, as ever, good quality and dispatched on time with regular updates on progress. Thank you WOB!

Date of experience: April 25, 2023
GB
1 review
0 helpful votes
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What is happening WOB
April 26, 2023

What has happened to WOB, used to be the best on the net but just lately, very poor customer service, missing items, poor packaging, cracked cases, dirty scratched media. Come on get your act together and get back to been number one again.

Date of experience: April 25, 2023
World of Books C. — Wob Rep
over a year old

Hello, Thank you for your review, we are sorry to hear this, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob

GB
1 review
0 helpful votes
Follow Rose W.
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My order arrived fairly quickly. The condition descriptions were a little inaccurate, but maybe I'm a bit fussy about the condition of books.

Date of experience: April 25, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Love the concept. Very quick delivery and great choice of books. Thoroughly enjoy getting a books through you. Thank you.

Date of experience: April 25, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow Valerie M.
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My daughter recommended WOB so I placed an order when I had a wee desire list! I love the fact that all my books came together in one package with no waste of packaging and the packaging is recycled and fully recyclable. The, pre-loved books were in good to great condition and I've already read 2 of them. Speedy and sustainably satisfying.

Date of experience: April 25, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

Brazil
1 review
0 helpful votes
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I have just received several books by the same author. I am pleased with the great condition the books are in even though none of them were sold as new. Wob will now be the online bookstore I go to from now on.

Date of experience: April 24, 2023
GB
1 review
0 helpful votes
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I am always pleased with WOB and their quick and efficient service. The books I've received are of good quality.

Date of experience: April 24, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Happy
April 24, 2023

Bought 2 very good quality used books. Happy with the fast delivery. Pleased with the ease of ordering
All good

Date of experience: April 24, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Much needed addition
April 24, 2023

Ordered some cds and they cam quicker than expected and play without skipping practically brand new.

Date of experience: April 24, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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At Wob, I have found a company who can offer books, music and films at very fair prices. I now use Wob exclusively for my book purchases and a lot of the time for second hand CD's, Vinyl albums and DVD's.
All goods are delivered promptly free of postal charge and in good condition.
I thoroughly recommend Wob.

Date of experience: April 23, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
Follow jacqueline m.
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Great service
April 24, 2023

I use WOB all the time to buy the books for my book club. They are well prices, excellent condition and really quick reliable service

Date of experience: April 23, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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All good thanks, books in generally good condition (one looked like it had bite marks off a dog on it), but apart from that, no issues.

Date of experience: April 23, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Wonderful as always
April 24, 2023

I was searching for a particular book from the 70s. WOB had 1 copy. The book arrived in good time, the delivery progress advised in a tracking email from WOB.
I have purchased other items from WOB and have never been disappointed. Thumbs up!

Date of experience: April 23, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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The Best!
April 24, 2023

The range of books, the quality and the price are unbelievable. We get all our reading from the site.

Date of experience: April 22, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Choice and efficiency
April 24, 2023

Great choice, search engine working well, fast delivery, really good to support a company helping to reuse books. Definitely my first choice for new and used books.

Date of experience: April 22, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Great experience.
May 11, 2023

Only thing is I wish is that the cover you see on the picture of the book matched what was sent. Most of the time I got lucky but once I did not.

Date of experience: April 21, 2023
GB
1 review
0 helpful votes
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WOB have never failed to provide any title I've looked for.
Their prices are great and include postage which is a real boon plus the incredibly speedy delivery makes this site one of my faves

Date of experience: April 21, 2023
World of Books C. — Wob Rep
over a year old

Thanks for your review!