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The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.
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Exactly what I expected.
The book was in good condition and arrived within the said time frame.Thanyou
I have been ordering books from WOB for 3 years and have always been extremely happy with every aspect of the service.
The books are great value, always good condition and the prices are amazing.
Except for the long wait for delivery:-) And, may be sometimes, for your envelopes: it's à hardware Word tout open them:-)
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I am a regular user of the service and my latest purchase was, as ever, good quality and dispatched on time with regular updates on progress. Thank you WOB!
What has happened to WOB, used to be the best on the net but just lately, very poor customer service, missing items, poor packaging, cracked cases, dirty scratched media. Come on get your act together and get back to been number one again.
Hello, Thank you for your review, we are sorry to hear this, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
My order arrived fairly quickly. The condition descriptions were a little inaccurate, but maybe I'm a bit fussy about the condition of books.
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Love the concept. Very quick delivery and great choice of books. Thoroughly enjoy getting a books through you. Thank you.
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My daughter recommended WOB so I placed an order when I had a wee desire list! I love the fact that all my books came together in one package with no waste of packaging and the packaging is recycled and fully recyclable. The, pre-loved books were in good to great condition and I've already read 2 of them. Speedy and sustainably satisfying.
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I have just received several books by the same author. I am pleased with the great condition the books are in even though none of them were sold as new. Wob will now be the online bookstore I go to from now on.
I am always pleased with WOB and their quick and efficient service. The books I've received are of good quality.
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Bought 2 very good quality used books. Happy with the fast delivery. Pleased with the ease of ordering
All good
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Ordered some cds and they cam quicker than expected and play without skipping practically brand new.
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At Wob, I have found a company who can offer books, music and films at very fair prices. I now use Wob exclusively for my book purchases and a lot of the time for second hand CD's, Vinyl albums and DVD's.
All goods are delivered promptly free of postal charge and in good condition.
I thoroughly recommend Wob.
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I use WOB all the time to buy the books for my book club. They are well prices, excellent condition and really quick reliable service
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All good thanks, books in generally good condition (one looked like it had bite marks off a dog on it), but apart from that, no issues.
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I was searching for a particular book from the 70s. WOB had 1 copy. The book arrived in good time, the delivery progress advised in a tracking email from WOB.
I have purchased other items from WOB and have never been disappointed. Thumbs up!
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The range of books, the quality and the price are unbelievable. We get all our reading from the site.
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Great choice, search engine working well, fast delivery, really good to support a company helping to reuse books. Definitely my first choice for new and used books.
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Only thing is I wish is that the cover you see on the picture of the book matched what was sent. Most of the time I got lucky but once I did not.
WOB have never failed to provide any title I've looked for.
Their prices are great and include postage which is a real boon plus the incredibly speedy delivery makes this site one of my faves
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Answer: Hello, we do send books yes. We do not lie about condition either. All condition guides are found on our site and if you are ever unhappy with your order our friendly customer service team will help you out. Thanks, World of Books
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Hi, pop an email to [email protected] and we can look into this further for you. Thanks, Wob
Answer: Hello, thanks for your question, we do not at the moment sadly. Thanks, Wob
Answer: We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future. Thanks for your feedback, we will pass it on to the Brand team. Thanks, Wob
Answer: Hello, we do not send out any paperwork with our orders. If you need an invoice please email [email protected] and the team can assist you. Thanks, Wob
Answer: Hello, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob


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