Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've ordered and received approximately ten books over the last two years and each one has been in better condition than described, Most appear to have been unread. Delivery is and books are packaged neatly as well. Highly recommended!
Usually loads of books to choose from - at really good prices - and orders arrive quickly. Always look here 1st.
Thanks for your review!
I was really pleased. With the guitar tuition books which are absolutely perfect for my standard & requirements; however the CDs were even better than expected, you sent extra so now I have a comprehensive collection of the (jazz guitar) genre
Delivered on time & well packed
Thanks for your review!
Great website, easy to use and locate books. Lots of choices in new books, also used books are in very good condition. Prices are good and delivery is quick, overall excellent.
Thanks for your review!
I usually buy large print books from a large
varied selection,for my mum, from this site, as they are difficult to find in charity shops. She is always delighted with them.
Recently I also bought several autobiographies for my dad as he was stuck in bed after a long stint in hospital, he is now back to thoroughly enjoying reading again, which is nice to see, so I will buy more for him.
I volunteer in a charity bookshop who actually send books to Wob, but in the last week I have also bought 4 books for myself as well, as I wanted a particular book and couldn't wait for it to eventually wend its way to our shop! Looking forward to reading it on holiday
Full marks for prompt delivery, books have always been clean and in good condition, prices are fairly competitive especially as it's free delivery with no minimum spend, which is worth a bit in itself.
The only thing I don't like is, your name! World of books was much nicer and very apt!
Great collection of books and often most reasonable prices but always very slow delivery, maybe the right compromise overall.
Thanks for your review!
Very pleased with the cd's
They play as described, however the flimsy packaging didn't protect the cases enough.
Two of the cases were cracked in transit, I don't think you sent them this way.
Hello, Thank you for your review, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Excellent condition.you would think it was new and i like the idea it has been pre-loved...plus half the price of new...
Thanks for your review!
Only 3 of my order were delivered and over 2 weeks later my other book still hasn't arrived. Customer service did not help at all just told me to wait, well I've waited and the 4th book hadn't arrived. Order number WGB-*******4287
Hello, Thank you for your review, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Using WOB has become my go to bookseller, ticking every customer friendly box I could possibly want. Great prices, a wealth of titles and subsequent goodies on offer for the avid reader like myself, relatively fast delivery (easily within the bounds of reasonableness) and email updates that keep me informed on a regular basis. I've stopped looking elsewhere - why bother when I'm perfectly happy with WOB?
Thanks for your review!
As usual, the books that I ordered from WOB were delivered promptly. It's great to know that delivery is included.
Prompt service, easy tracking facility. Excellent quality of pre loved books. I usually compare other websites and WOB is hard to beat for price and condition of books.
Thanks for your review!
Looking for a Mexican cookbook for my husband and all very expensive. Saw one on WOB that was a great price and just what I was looking for. Ordered, arrived as advised and was in excellent condition. Very pleased
Thanks for your review!
Excellent choice of books. All in Excellent condition. Thank you. Will definitely order again. From you.
Thanks for your review!
Have been ordering for years off Wob. Never had a problem. Always in good time and as discribedand in condition as promised
Thanks for your review!
Have bought a few books from this site as they are obviously cheaper and what is better than recycling? They deliver quickly and are reliable. What more could you want?
Thanks for your review!
Great quality as usual excellent to read, love dealing with WOB as they are flexible and have great books
Thanks for your review!
I was informed that the book I had ordered couldn't be sent as it was damaged. I was asked if I wanted to choose another book or accept a refund. I chose the refund which was actioned very quickly. Whilst I was disappointed that I didn't get the book the response from WOB was excellent.
Thanks for your review!
World of Books has a diverse selection of new and second-hand books. I always received them on time and carefully packed. In perfect state.
Thanks for your review!
I recently bought an old book, not super well known, from them and received a copy in less than ideal condition. Reached out to customer service and they were able to find another copy in much better condition and replaced it for me.
This is actually a one off situation as I've bought from WOB several times before and never had any issue or needed any assistance. Their used books are generally in excellent condition and is sent out quickly. Great selection and prices as well. Recommend! :)
Thanks for your review!
Answer: Hello, we do send books yes. We do not lie about condition either. All condition guides are found on our site and if you are ever unhappy with your order our friendly customer service team will help you out. Thanks, World of Books
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Hi, pop an email to [email protected] and we can look into this further for you. Thanks, Wob
Answer: Hello, thanks for your question, we do not at the moment sadly. Thanks, Wob
Answer: We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future. Thanks for your feedback, we will pass it on to the Brand team. Thanks, Wob
Answer: Hello, we do not send out any paperwork with our orders. If you need an invoice please email [email protected] and the team can assist you. Thanks, Wob
Answer: Hello, we are sorry to hear this it doesn't sound right at all, please can you email [email protected] with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at [email protected] and we can look into this further. Thanks, Wob


Thanks for your review!