WixReviews 660

I have had multiple attacks on the website and the security team are useless! They don't do anything?
On top of this i have been billed numerous times for products that i have canceled yet they say i haven't etc. just a nightmare website company please don't go with these!

My posts were visible one day and then gone the next. Attempting to talk to or email someone at Wix to inquire about this was impossible.

I have customers who have paid three Wix payments and they will not give us our money they are holding over 29 thousand of my money and keep telling me to send more proff of my account.I'm switching to Shopify as soon as I get paid if I get my funds

After updating my FAQ page I moved to the live site and there was a header added to the FAQ page I did not want, and did not put there, that said "General(r)1"? I returned to the edit screen to remove this header and when I did the entire FAQ page was deleted from the site. When I tried to restore the site to an earlier version the content from this page was completely gone. After communicating with 3 or 4 WIX support staff they informed me there was nothing they could do to retrieve my content. They also could not offer an explanation how that happened. They apologized and sent me an article the explained that when information is lost from FAQ app, as well as numerous other apps, the restore function won't work. This means you are at risk of losing your website content with no explanation or ability to recover the material - and they know this and won't change it... I obviously should have had a backup word doc in place but I also trusted that once the material was on the site it was safe. IT IS NOT. The customer service manager gave me a month free of the website but still could not explain how this occurred. Be aware that you may lose the content you've developed for you website and WIX knows this and can't resolve it.

Most recently. The website changes now don't happen on the mobile version. So when you update the website you have to update the mobile. Total WASTE OF TIME!

Wix is NOT Intuitive. And I swear they have little interest in their business! They must pay a lot for ads cause they sure aren't a site that I would ever recommend to someone who wants a DIY website!
You are forced to hunt down every little bit of instruction and or change you want and when you try to follow their googled instructions on how to implement an action or make your change it often doesn't work cause they don't give enough pertinent information or they give way too much jargon that only relates to their site in a way that they presume you already know how to navigate, build using their platform. EEERRRR! They don't help you. EX: I want to enlarge my imported photo's. You would think that would be easy but NOOOOO. I searched for ever and All they tell you is to click on the image and drag it. HA! No matter where you try to do that on your site no handles pop up for you to drag with. Then you go to where your images are stored on Wix where all the photo tools are and again NO ENLARGING. The resizing tool only lets you make images smaller.
Now the odd thing is. The template I chose was packed full with large.even giant photo's. So what the HECK! Wix fools you into thinking you can replicate the template you chose but with your own images and colors.etc. But thats not the case. HIGH WAY ROBBERY I say. And I paid for premium and there is no advertising anywhere on the site where you can phone someone for assistance. Only a contact email! Just BS for the $ they charge! And too. They are notoriously slow at loading in REAL time. I so needed to rant like this!

Just bought the VIP Membership level yesterday for the added level of customer support which I knew I would be needing as I am more of a direct communicator when I am working on a project. I would rather call and get an answer to a specific question than spend my time filtering through FAQ's.

Called support today to ask an extremely simple question; "what does your productivity tracker actually track in your app? What counts as a session?"

I was put on hold twice by two different departments, only to be told "we don't have an answer for you, sorry." I told them that I was disappointment to say the least as I would expect that my membership price tag should at least grant me the answer to a simple question about the functionality of my purchase which their website does not clearly define.

Wix. I wished we could have a good relationship. I guess the only relationship I will be having is with your features, as they are described, for the next year that I have paid for- with zero support.

There would be sudden hike of 50- 75% of actual cost after 2nd year while renewing for 3rd year. Be careful while going forward or buying wix. Experienced by myself.

Been using for about 6 or so years and as I'm not a web designer was pretty happy with its ease to use and it being relatively professional looking. It was kind of easy to manage too.

Logged in today for the first time in a while to do some updates and they'd implemented some stupid colour scheme so had to go through the entire site and manually correct fix it all which was a complete waste of my time. Loads of fonts had also changed so again, had to manually fix everything.

My existing contact form had been replaced by something from MS Paint (alternatives were awful).

I've just been billed for the next year too at full price - if I'd just cancelled I could've got the same thing for 50% off because it's on offer. Awful loyalty reward!

Worst thing about the site is stupid limits on videos. Not only size/ duration of videos you can actually upload, but those limits apply to youtube, vimeo etc links. For an "unlimited" packed (seriously?!) I get 1 hour. Next package up gets 5.

I was looking at other options but looks like I'm trapped for another year because of the auto-renewal, but if things don't improve, I'm gone.

When they are In the process of building our website they are all around by calling and exchanging e-mails. After finishing and they get what they need, the phone numbers and the email addresses stop working, this is a part of their plan. Wix is an Israeli software company founded by the developers Avishai Abrahami, Nadav Abrahami, and Giora Kaplanm, Headquartered in Tel Aviv. They are not interested for our reviews, they don't even bother reading them. Wix is based on automatization, we should check the company before we do any business with them.

Avoid, avoid, avoid! I can't stress this enough! They repeatedly charged my bank account for a site has never been completed or ever gone live! Over $1,000 last month alone. I worked with my bank to reverse the charge, which they did. Today my account was again charged even though I made sure I have nothing active on WIX at all! It is impossible to reach customer service! This company should be investigated. Regulatory agencies, where are you?

Please don't use Wix whatever you do, after deciding not to continue with them and canceling my premium subscription many months ago, they still took out over £300 from my bank account last week. I have contacted them multiple times and requested a refund they still haven't refunded me. I don't have a website with them, I don't have a domain connected with them and I don't even use their service for anything. There a very dodgy company and their customer service are the most difficult and rude to deal with of all the E-commerce/website hosts. I will continue to spread my experiences and dealings with them online, through reviews, and on social media so others don't make the same mistake I did and sign up for this rotten company. I'm also contacting my bank as there is a possible case of fraudulent activity on Wix's part. Go to Shopify, Big Cartel, Go Daddy anyone but these guys they DO NOT USE THEM!

AVOID WIX!

We have been in contact with wix as we've had a huge sum of funds on hold for over a week now with no valid reason as to why this is occurring.

We have searched on the internet and discovered several people saying the exact same thing as us and all of this within the last few weeks. Why would they hold good people's money hostage?

After numerous messages back and fourth we now see they are buying time, don't intent to release our money and there is clearly something HUGE! Going on.

My best advice would be to avoid wix at all costs right now especially with everything happening in the world and if you currently have a wix account, move your website elsewhere before you also become a victim and have your money basically stolen by this company.

Use a better website builder like Squarespace or Shopify for e-commerce. For payments use Stripe or PayPal. AVOID WIX!

Wix will provide poor customer service, take unauthorized funds from your account and refused to repay you.

I've got a Wix website and the next year they charged my card automatically
With $384 just like that
I'm fighting for my money back
I did not was agreed I did not sign up for anything still they charged my card when they just want too?
Is that ok? And just try to call them you'll see there's no actual people you can say a word
It's a machine
Try to chat with them
Same story
If something what is not in the topic you can chat with them either
It's like they take your money without no problem
And you will fight with a giant with no ear to hear you and no eyes to see you
Try that
Good luck with that
Honestly

I initially had a WIX website. It was not what I needed and I had a Word Press website built. Weeks before my auto renewal for my WIX subscription, I tried to email them to cancel my renewal. They don't provide an email address or a phone number. The only support you can receive is "chat" support. The person I chatted with could not find my account. I found the directions online to cancel the account and I thought my account was canceled because when I tried to find it, I received a message stating that I did not have a premium account, then my credit was charged. I don't recommend WIX for the quality or the customer service.

Probably fine if you are building a simple, low-traffic brochure site for a local service. Completely unfit for any other purpose.

The Wix salesperson promised far more than the platform could deliver. We were sold a two year subscription up-front. Wix's technical support could not help with the persistent problems (our site was constantly crashing, and we were unable to update our content). After a few months of this, we switched back to using Wordpress. The whole Wix experience was a waste of time, money and resources and set our business off track quite considerably.

Once we moved our website back to Wordpress, we asked Wix for a refund for the second year of our subscription. Their support was very responsive in this instance - but only to explain that because by this point we were a few days into our second year, they could not offer any kind of refund at all.

If you are expecting any kind of significant traffic to your site, remember that you have no option but for Wix to host your site on their servers which appear to have no capability of scaling up or down according to demand. If your site is going to have a significant number of pages or plug-ins, or could develop in this way, it's likely that this will cause their software to crash. In many instances we lost days of work this way.

Tradespeople looking for an online presence, fill your boots. Otherwise, I'd say steer well clear.

I've been using this platform for several years. It used to be good. Now it's trash: glitchy, laggy, and clunky. But worst of all, is their tech support people are absolutely CLUELESS! Don't even bother with chat; just ask for a callback. The upside is that they DO call back quickly, BUT, the tech support people are the lowest IQ people I have ever dealt with in IT. All they know how to do is read from their little manual of phrases that they are supposed to say to a customer; if your tech issue falls outside of any of those, you are screwed, as they will hem and haw and say, "Oh...[pause]...[um]... pause... Let me see...[pause]... Um..." And it goes on from there. AVOID AT ALL COSTS.

Wouldn't help with Facebook ads or refund me when they weren't working. Unhelpful support team and dumb policies