WixReviews 660

I was in the process of moving my site to another platform so I unselected the auto-charge option on my account. They auto charged me anyway. They take no time charging you but told me it will take 20 BUSINESS DAYS to hear back on if my refund request is approved. WHY does it take 20 business days?
What was the point of the checkbox for auto charge if they weren't going to pay attention to it anyway. Most places just suspend your subscription if a payment isn't received (and don't charge your card if auto pay is unchecked).
They do not allow you to remove a card from their file.
Customer service is slow, unhelpful and does not listen to your concerns. They just copy and paste their general FAQs over and over.

When i requested a domain transfer, they sat on the request for a week before looking at it and would not speed up the process.

On the design side, templates are pretty, but if you want to modify anything it is a nightmare. Sites are slow. Lots of redundant code. And important features just don't work on mobile.

Plus they are expensive. I get more features for less money (and faster asevice) with a competitor.

WIX aka internet's international thieves. Run as far away as you can. The website builder is fine and until I started selling on WIX it was ok. I started selling over a year ago but as I audited my WIX account things didn't add up, at first it wasn't worth my time. HUGE MISTAKE! They continue this as the numbers increase on my sales. They take their ten percent, hold ten percent for a month and are supposed to give you the balance in 3-5 days. BULL$#*!! They held over ten percent a month and also sometimes took 11-12 percent in a few. Well at the end of last month WIX owed me $17,000.00 in 3-5 days which has now turned into 4-5 weeks. They outsource everything and decision are made In Isreal, that is the exact opposite of our time so forget getting timely answers.

My conclusion and WARNING don't be fooled they get the money and hold it for as long as they want, I am on day 32 and counting. They know it's not financially worth it for us to sue them so is soon as this happen and I finally got in touch with somebody last week and couldn't get an answer so I switch platforms to square space best thing I ever did website a little harder but the money goes right in your account no games they charge a monthly fee and annual fee doesn't matter how much you sell. So save yourself now I don't wanna get into all the details but their communication is nonexistent their customer service is outsourced no one in the US can make a decision and they are going to lose so much business Because they do not care about the vendors so beware it's not worth it.

This is so frustrating! I made an online store website, I worked so hard. Finally it was ready do publish and I put the option for customers to pay with pay pal and wix payments. They said they needed 7 to 10 days to verify all the information before putting the money of the purchases in our bank account and it has been over a month and they haven't finished the verification process! I contacted them so many times and we always get the same answer "just wait". We already shipped all the products that people bought and we are very afraid of loosing all of that! All the worked that I did, the money that we haven't received and all the products that we already shipped. I don't know what to do!

Wix.Com is a horrible website. I wish I never created a website with them. There is no actual customer service to assist you with issues, either. The people you do speak with ALWAYS sound extremely unprofessional and clueless. It is ridiculous. I created my Wix account on May 13th and had to stop using it on May 20th because I never received any of my payouts. They were scheduled to transfer to my account daily. It is now June 16th, and I have not received a dime of the money that is MINE. I have spoken with seven customer service representatives, and no one has helped me. One guy even told me that my account must go through the verification process (which it already did) and that they would be checking for things such as terms and policies, making sure my products list ingredients and refund info. I no longer use the page since I have not received any of my payouts, so the page will not have that information. I don't want customers to keep purchasing my products, and I don't receive the money. It is very frustrating. I hate this website. It has hurt my business, and it's not right what they do to paying customers.

Subscribed to wix. $25 for yearly domain/ $18 for combo plan. It didn't load well; didn't publish well and half of my content disappeared. I wanted to close acct. Had just purchased month before. Can't "close" acct until subscription expires ( in a year for domain!) I requested refund and "team" denied within minutes. No narrative. $43 wasted. But my domain is hanging around for a year... they may have millions of customers but my experience with them. Wicked!

I would leave a 0 star review if I could! I have been trying to delete an account for two years. It was originally set to "auto renew". I took it off this feature because the service has to expire before they let you delete your account. Each year the auto renew feature some how "magically" gets switch back on and then a 60$ fee gets charged and I am told that I have to wait another year before I can delete my account... so I turn auto renew back off and wait again. Then in the spring I see another $60 charge and get told to have to wait another year to close out the account. I'm disgusted by this entire process and this company.

This service Is terrible! I had to Google search their customer support. Like other customers on here, it is very difficult to reach someone. The worst part is that I have to wait a week to receive an update on a response from the department that I need to resolve the issue with, however, they do not have a direct number. If you receive a call back, it's from a different department that will listen to you and have you repeat the issue several times and in the end, tell you they can't resolve it.
My problem was that I had an item that had a logo print of Nike and I took it down, and I also needed to add the terms of policy, shipping and returns policy. This is not communicated all at once and they do not follow up on your current emails, which may state how you worked to correct the problem on the site. You are basically left with no one to communicate with and when they do, it is a quick email and they disappear again. The support is not immediate and it is not hands on with you. To resolve an issue, if explained and provided with proper support, should not take long. But, I am going on three months with trying to resolve the issue. Let's not mention I had started selling in April and had tried transferring my funds to my bank account, but nothing. I had to call them to figure out if there was a problem, otherwise, food luck! It's like doing business with a ghost. I may have lost almost $500 in income, and I have opened a website with GoDaddy.

Wix could be the worst customer service I have ever dealt with. We built our online business with them after all that work were stuck with them. It is impossible to get a human being on the phone. Their response time is terrible. I have a string of emails with the same issue but 10 different people from Wix responding with different solutions. For example, verifying my business for payment was so frustrating. I am moving off their platform as soon as possible. Do not use them - the customer service will ruin you.

Anyone wanting to prosecute lets do it... this is fraud... theft... felony... they are doing it all over the place... did it to me also. Trying to get away with everything they can. So frustrating. Had I seen these reviews I would not have gone forward knowing they were not just screwing me but without morals and not by mistake screwing everyone they can get by... shameless. Lets sue for all they have. I just spent two days trying to remove a button from their $#*!ING WEBSITE BUILDER...

We are a wix platform web site client and have added payments, bookings and other addons. Some features are tricky to get configured correctly. The norm is that calls to support level 1 are a waste of time. They are not trained in guatemala and all they know is to transfer the call.
Average hold time is 1 hour to get level 1 and they say i am working on the problem - can you wait. 4 minutes later they never come back and they have transfered the call to another que and that takes one hour. Tickets are immediately closed and responded to with useless links.
Weh you have alive site and the features dont work, wix hax has NO regard for the urgency of the moment or customers time. The favorite procedure is to transfer and ignor.
When we get out of the weed... and we will... companies who behave like this will be remembered as the ones that make life harder and more difficult.
No one is accountable- no managers accessible and HQ staff have no emails or any wait to cry fro help.
We need it and this disrespect is just not nice.