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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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Ok bought some thing they sent me wrong item when I ask for money back now two times do any thing this site is all fake please don't but expansive for item they are all fake.
Don't waste your money in this store. I ordered $90 worth in merchandise and I was so upset when I opened the package. The stuff were so small that it looks like it was toys or someone was playing a prank on me. I'm very very disappointed, so please don't buy stuff from here you'll regret it.
Hi Marcy. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
I PAID OVER $ 100 AND THE MERCHANDISE NEVER ARRIVED
THERE IS NO LIVE PERSON TO COMPLAIN I CANOT RECOMMEND THIS WISH TO OTHER PEOPLE WHERE IS OUR CONSUMER PROTECTION FROM THE GOVERNMENT?
Hi Willliam. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
I purchased a couple of T-shirts 3 months ago and when I ask for the overdue delivery date I told to wait another month - why do I get the feeling that in a months time I'll be told to wait another month?
Hi Rob, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
The product picture mislead me to purchase a camera. Received a SD card instead. There was a fine print in the title which is not shown on the site. Fraud, Fraud, Fraud.
Hi Ted. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Purchased 3 sweaters never received the items. Contacted wish and advised them I never received the items and requested a refund. Wish said the items was delivered on October 27th and provided me a tracking number. The carrier advised the package was converted to usps.The postal service in North Carolina said they never received the package. But a label was created for the package in California. Wish was advised they refuse to refund me my money. I will never purchase anything else from them.
People please do not purchase anything from them they are some theives,
Hi Tammy. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
8 months without any update on my order. Support doesn't help and now they stopped answering! 0 Stars!
Hi Strahinja. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
I bought a urethra plug on Wish for $7, and it worked perfectly. My $#*! has never been more satisfied in my life. This is better than sex with my Latina step-mom. Package came fast and I came fast. 10/10 recommend using this company to buy any of your needs.
Wish worst ever getting wrong orders wrong messages saying I received orders and but nothing got any other details about where my orders, also the orders I received are not what I originally purchased I've waited months for orders
Hi Philip. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
I ordered a baby doll described as silicone. I received a doll the was vinyl. Not even close to the the doll Pictured. They refused to refund my $100.00 because I could not get the 2 shipping labels separated to show the original tracking number from China. Rip off artists. I provided them pictures also.
Hi Sherri, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
I cancelled an order within seconds of placing it but the money was still withdrawn. Wish says it wasn't even though I could PROVE it. Another order I had already placed went through for more money than it send when I clicked submit pay. Both times I contacted CS and got the run around. Never Again!
Hi Hattie. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.
I ordered 2 summer bags. Only one arrived. Wish registered that both bags had been delivered, despite I had notified straight away about the delivery fail, and denies responsibility. Instead it recommends the client to sort it out him self and go and ask the neighbors if they received it.
It doesn´t inform on delivery dates (only promisses that they will ship it in one or two days period), and as soon as you pay you receive a mail saying that you will receive the item in a period of two months.
After that the client has to wait all that time to have a respons if anything doesn´t go well.
It is not possible to have a conversation with anyone. They only have an automatic respons bot for customer contact. If we want a personalized answer we have to sent a message that gets a respons about 3 days later. It´s exasperating to talk to anyone like that when we have a problem to solve.
Worse of all is that i threw my money away and got nothing (no product) back. I call it a robbery!
Hi Marcia. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
I have received some things from Wish after a long wait and others not at all. I'm done. Good luck. The customer service is horrible and after telling you to wait, sending you in circles if item still has not come, writing nearly every day! I was then told it was too late for a refund! PayPal is now working on my claim...
Hi Claire. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
No período do mês de Agosto, comprei uns intes na Wish, e entres esses intes um relógio digital, a minha insatisfação foi: que ao invés de chegar o relógio junto com a pulseira só me chegou o par de pulseira e o relógio que é bom nada.
Desde o dia 21 de outubro estou pedindo o reembolso porém até agr a equipe não atendeu aos meus pedidos diários, sem falar que ela coloca uma assistente virtual que só sabe falar as mesmas coisas todas as vezes que procurarmos saber sobre o produto ou sobre o reembolso, nossa que chato isso essa foi a segunda vez que compro nesse app, e assim que chegar o meu produto se é que vai chegar eu irei desisttalar esse app.
Hi Dan. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
Do not ever even think of spending your money with Wish. They charge postage for each item even when you buy them together and then they take a month of Sundays to arrive.The quality of hooded tops I bought were simply horrible, nothing like they said it would be. I can't understand why they haven't been taken off line, clearly they are just RIP OFFS.
Hi Charis. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Do these look natural? I got these because even thought I am only missing one tooth in front but, it's enough to make me feel 100, and I who can afford to go to the dentist. The price was right, so I followed the directions to the T(and it needs to be boiling hot water to get the little beads to turn clear) zi think Iwill. Keep. Smilong with my mouth closed until I can afford to go to the dentist again. But you tell me how do they look?
Hi Crystal. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
This site has not a good improvisation for most browsers, overload publicity and is a SCAM site for purchases.
Hi Diego. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Wish will steal every dollar from your account.
In my case i ordered an item.
What arrived was not what i ordered.
I contacted wish for a correction.
The said send it back at my expense and i would be refunder for my original purchse only.
I was out 22.oo for shipping.
And never got a refund or my product in exchange.
Weeks i have tried to resolve this.
Nothing but aggravation.
Do not use Wish.
Amazon is safe bet.
Screw China.
Hi Cliff. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
I ordered some some weights for the gym. I paid with Visa card and I got a purchase number and the money was removed from my bank account. Then nothing and when I went back to check on my order on their site and app then there was no order listed. So no order according to them and they just took my money and I can't get it back. Not even the purchase number I got shows any order.
Hi Cocoon. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Myself and a friend used wish to order many items. For him only one out of 5 arrived and getting a refund proved impossible, they extend the period you should wait for and then disable the customer support link to obtain a refund. These were not cheap, they were coats. For me I ordered 8 items, all cheap but them immediately (after I'd paid) told me they were out of stock and allowed me to claim refunds. Only one of the 6 arrived and when I chased they say give it a week and again the customer service link is disabled. The other two are marked as arrived but haven't. I've deleted the app now and will never use again. Use eBay and buy the cheap stuff from China, it's way more reliable.
Hi Fiona. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
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Hi Tonic. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.