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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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It is all fake
November 10, 2020

Ok bought some thing they sent me wrong item when I ask for money back now two times do any thing this site is all fake please don't but expansive for item they are all fake.

Date of experience: November 10, 2020
Wish C. Wish Rep
over a year old

Hi Tonic. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

California
1 review
0 helpful votes
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Worst store
November 10, 2020

Don't waste your money in this store. I ordered $90 worth in merchandise and I was so upset when I opened the package. The stuff were so small that it looks like it was toys or someone was playing a prank on me. I'm very very disappointed, so please don't buy stuff from here you'll regret it.

+1
Date of experience: November 10, 2020
Wish C. Wish Rep
over a year old

Hi Marcy. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Florida
1 review
0 helpful votes
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Wish is a S C A M
November 10, 2020

I PAID OVER $ 100 AND THE MERCHANDISE NEVER ARRIVED
THERE IS NO LIVE PERSON TO COMPLAIN I CANOT RECOMMEND THIS WISH TO OTHER PEOPLE WHERE IS OUR CONSUMER PROTECTION FROM THE GOVERNMENT?

Date of experience: November 10, 2020
Wish C. Wish Rep
over a year old

Hi Willliam. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Australia
1 review
0 helpful votes
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Terrible service
November 10, 2020

I purchased a couple of T-shirts 3 months ago and when I ask for the overdue delivery date I told to wait another month - why do I get the feeling that in a months time I'll be told to wait another month?

Date of experience: November 10, 2020
Wish C. Wish Rep
over a year old

Hi Rob, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

California
1 review
0 helpful votes
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Fraud sale
November 9, 2020

The product picture mislead me to purchase a camera. Received a SD card instead. There was a fine print in the title which is not shown on the site. Fraud, Fraud, Fraud.

Date of experience: November 9, 2020
Wish C. Wish Rep
over a year old

Hi Ted. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

North Carolina
1 review
0 helpful votes
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SCAMMERS
November 9, 2020

Purchased 3 sweaters never received the items. Contacted wish and advised them I never received the items and requested a refund. Wish said the items was delivered on October 27th and provided me a tracking number. The carrier advised the package was converted to usps.The postal service in North Carolina said they never received the package. But a label was created for the package in California. Wish was advised they refuse to refund me my money. I will never purchase anything else from them.
People please do not purchase anything from them they are some theives,

Date of experience: November 9, 2020
Wish C. Wish Rep
over a year old

Hi Tammy. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Serbia
1 review
0 helpful votes
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Scam
November 9, 2020

8 months without any update on my order. Support doesn't help and now they stopped answering! 0 Stars!

Date of experience: November 9, 2020
Wish C. Wish Rep
over a year old

Hi Strahinja. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Michigan
1 review
4 helpful votes
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Amazing
November 11, 2020

I bought a urethra plug on Wish for $7, and it worked perfectly. My $#*! has never been more satisfied in my life. This is better than sex with my Latina step-mom. Package came fast and I came fast. 10/10 recommend using this company to buy any of your needs.

Date of experience: November 9, 2020
Australia
1 review
0 helpful votes
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Wish worst ever getting wrong orders wrong messages saying I received orders and but nothing got any other details about where my orders, also the orders I received are not what I originally purchased I've waited months for orders

Date of experience: November 8, 2020
Wish C. Wish Rep
over a year old

Hi Philip. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Tennessee
2 reviews
0 helpful votes
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Sent me junk
November 8, 2020

I ordered a baby doll described as silicone. I received a doll the was vinyl. Not even close to the the doll Pictured. They refused to refund my $100.00 because I could not get the 2 shipping labels separated to show the original tracking number from China. Rip off artists. I provided them pictures also.

Date of experience: November 8, 2020
Wish C. Wish Rep
over a year old

Hi Sherri, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

New York
2 reviews
0 helpful votes
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Fraudulent
November 8, 2020

I cancelled an order within seconds of placing it but the money was still withdrawn. Wish says it wasn't even though I could PROVE it. Another order I had already placed went through for more money than it send when I clicked submit pay. Both times I contacted CS and got the run around. Never Again!

Date of experience: November 8, 2020
Wish C. Wish Rep
over a year old

Hi Hattie. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Sweden
1 review
0 helpful votes
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It is a robbery!
November 8, 2020

I ordered 2 summer bags. Only one arrived. Wish registered that both bags had been delivered, despite I had notified straight away about the delivery fail, and denies responsibility. Instead it recommends the client to sort it out him self and go and ask the neighbors if they received it.
It doesn´t inform on delivery dates (only promisses that they will ship it in one or two days period), and as soon as you pay you receive a mail saying that you will receive the item in a period of two months.
After that the client has to wait all that time to have a respons if anything doesn´t go well.
It is not possible to have a conversation with anyone. They only have an automatic respons bot for customer contact. If we want a personalized answer we have to sent a message that gets a respons about 3 days later. It´s exasperating to talk to anyone like that when we have a problem to solve.
Worse of all is that i threw my money away and got nothing (no product) back. I call it a robbery!

Date of experience: November 8, 2020
Wish C. Wish Rep
over a year old

Hi Marcia. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Washington
1 review
0 helpful votes
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Like gambling?
November 8, 2020

I have received some things from Wish after a long wait and others not at all. I'm done. Good luck. The customer service is horrible and after telling you to wait, sending you in circles if item still has not come, writing nearly every day! I was then told it was too late for a refund! PayPal is now working on my claim...

Date of experience: November 8, 2020
Wish C. Wish Rep
over a year old

Hi Claire. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Brazil
1 review
0 helpful votes
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No período do mês de Agosto, comprei uns intes na Wish, e entres esses intes um relógio digital, a minha insatisfação foi: que ao invés de chegar o relógio junto com a pulseira só me chegou o par de pulseira e o relógio que é bom nada.
Desde o dia 21 de outubro estou pedindo o reembolso porém até agr a equipe não atendeu aos meus pedidos diários, sem falar que ela coloca uma assistente virtual que só sabe falar as mesmas coisas todas as vezes que procurarmos saber sobre o produto ou sobre o reembolso, nossa que chato isso essa foi a segunda vez que compro nesse app, e assim que chegar o meu produto se é que vai chegar eu irei desisttalar esse app.

Date of experience: November 7, 2020
Wish C. Wish Rep
over a year old

Hi Dan. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Australia
1 review
3 helpful votes
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RIP OFF
November 8, 2020

Do not ever even think of spending your money with Wish. They charge postage for each item even when you buy them together and then they take a month of Sundays to arrive.The quality of hooded tops I bought were simply horrible, nothing like they said it would be. I can't understand why they haven't been taken off line, clearly they are just RIP OFFS.

Date of experience: November 7, 2020
Wish C. Wish Rep
over a year old

Hi Charis. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Washington
1 review
1 helpful vote
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Instant smile teeth
November 7, 2020

Do these look natural? I got these because even thought I am only missing one tooth in front but, it's enough to make me feel 100, and I who can afford to go to the dentist. The price was right, so I followed the directions to the T(and it needs to be boiling hot water to get the little beads to turn clear) zi think Iwill. Keep. Smilong with my mouth closed until I can afford to go to the dentist again. But you tell me how do they look?

Date of experience: November 7, 2020
Wish C. Wish Rep
over a year old

Hi Crystal. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Colombia
1 review
0 helpful votes
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Scam
November 7, 2020

This site has not a good improvisation for most browsers, overload publicity and is a SCAM site for purchases.

Date of experience: November 7, 2020
Wish C. Wish Rep
over a year old

Hi Diego. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Kentucky
1 review
1 helpful vote
Follow Cliff C.
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Wish will steal every dollar from your account.
In my case i ordered an item.
What arrived was not what i ordered.
I contacted wish for a correction.
The said send it back at my expense and i would be refunder for my original purchse only.
I was out 22.oo for shipping.
And never got a refund or my product in exchange.
Weeks i have tried to resolve this.
Nothing but aggravation.

Do not use Wish.
Amazon is safe bet.
Screw China.

Date of experience: November 7, 2020
Wish C. Wish Rep
over a year old

Hi Cliff. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Sweden
1 review
0 helpful votes
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Scam 100% be careful
November 7, 2020

I ordered some some weights for the gym. I paid with Visa card and I got a purchase number and the money was removed from my bank account. Then nothing and when I went back to check on my order on their site and app then there was no order listed. So no order according to them and they just took my money and I can't get it back. Not even the purchase number I got shows any order.

Date of experience: November 7, 2020
Wish C. Wish Rep
over a year old

Hi Cocoon. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

GB
1 review
0 helpful votes
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Do not use Wish
November 7, 2020

Myself and a friend used wish to order many items. For him only one out of 5 arrived and getting a refund proved impossible, they extend the period you should wait for and then disable the customer support link to obtain a refund. These were not cheap, they were coats. For me I ordered 8 items, all cheap but them immediately (after I'd paid) told me they were out of stock and allowed me to claim refunds. Only one of the 6 arrived and when I chased they say give it a week and again the customer service link is disabled. The other two are marked as arrived but haven't. I've deleted the app now and will never use again. Use eBay and buy the cheap stuff from China, it's way more reliable.

Date of experience: November 7, 2020
Wish C. Wish Rep
over a year old

Hi Fiona. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!