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WishReviews 8,278

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
Follow stink d.
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I orded a mug and it was weird when i recieved my grandpa zoophile come in it instead and im mad cause there isnt good service or accuracy on orders on wish

Date of experience: December 8, 2022
Wish C. — Wish Rep
over a year old

Hi stink! This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Colorado
1 review
0 helpful votes
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Don't count on a FULL refund
December 5, 2022

When my items did not arrive in a timely way for pickup, I contacted customer service for their alleged "FULL" refund, and they refunded me less than the items cost me, and did not refund taxes or shipping I paid for items I never received. Instead they refunded me an arbitrary figure that did not correspond to the amount I paid, or anything on my invoice!

Date of experience: December 5, 2022
Wish C. — Wish Rep
over a year old

Hi Anita. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Austria
4 reviews
0 helpful votes
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Perfect every time!
November 29, 2022

Perfect every time! The store has the most impressive customer service the virtual marketplace has ever seen! True Story!

Date of experience: November 29, 2022
Canada
1 review
0 helpful votes
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Your commercial on tubi in Canada depicting a young black trans man with braces spinning his bottom jaw around is the work of a sick person. I will never buy anything from wish again after seeing this deeply disturbing commercial. Get help.

Date of experience: November 27, 2022
Wish C. — Wish Rep
over a year old

We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

GB
1 review
0 helpful votes
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DONT USE
November 26, 2022

Don't use take your money for items bought then 8 days later say no item available but you will get refund in 10 days.Whatever take my money in seconds.Really just a CON.Won't use again EVER

Date of experience: November 25, 2022
Wish C. — Wish Rep
over a year old

Hi Nicola. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Colorado
1 review
1 helpful vote
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Smart watch
November 26, 2022

Really, I get one wrist band for a watch?! Bs, never ordering from wish again. Piece out! That is ridiculous, plus damn thing won't work and because I don't read or speak chinese I can't tell if I'm doing something wrong or if the whole thing is a flop, want my money back!

Date of experience: November 25, 2022
Wish C. — Wish Rep
over a year old

We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

New York
2 reviews
3 helpful votes
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Waste of time and effort
November 22, 2022

I ordered some ink cartridge replacements, first order was cancelled in about a week, no reason given. Re ordered from a different seller on October 3. Item was finally delivered on November 21! And it was not what I ordered. It was a refurbished cartridge, I had ordered original Canon. It was not the XL, extended life either.
Wish did automatically refund my purchase price when I still had not received it on November 10. That was the only positive aspect to this transaction.

Date of experience: November 22, 2022
Wish C. — Wish Rep
over a year old

Hi Lynn. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Utah
7 reviews
11 helpful votes
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SCAMMERS
November 21, 2022

Hi after 2+ years of ordering from these scammers spending $800+ every month don't do it. You will never get your money back even though the sellers make a promise and it states it in the policy. I had to email the CEO at *******@wish.com by force just like my 1 start forced rating nothing will be done, so don't buy this cheap crap that comes from china unless you want bat aids.

+1
Date of experience: November 21, 2022
Wish C. — Wish Rep
over a year old

We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Tennessee
1 review
0 helpful votes
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Bought a cellphone from Wish. It couldn't be registered on our networks, the memory wasn't what they said, photos were horrible. They wouldn't refund me my money without the shipping label. Also got some flash drives and SD cards. Every one of them wouldn't work correctly. When I complained, they just sent some more that didn't work.

Date of experience: November 19, 2022
Wish C. — Wish Rep
over a year old

We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Australia
3 reviews
1 helpful vote
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Product corresponds to what's advertised, actually better than what I expected. Production was also relatively fast. Customer service is excellent.

Date of experience: November 18, 2022
Canada
1 review
0 helpful votes
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Awful Awful Awful!
November 17, 2022

Awful platform. Terrible customer service There size chart is not even real. I ordered 2XX for a gift for a friend and it was just barely bigger than me and I am a medium. I ordered the medium for myself (exact same item) and it didn't even fit! Same thing with lingerie for my wife, I orded medium and nothing fit. I didn't even want a refund, I just wanted them to send me the correct size. But all I got was automated replies from a BOT. And forget about customer service. You can only leave a message that may or most likely never get responded to. Do yourself a favor and skip over Wish. I will stick to Amazon!

Date of experience: November 17, 2022
Wish C. — Wish Rep
over a year old

Hi Lauren. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

South Africa
1 review
0 helpful votes
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RIPOFF OF MONEY
November 10, 2022

Ive ordered several items. It did not even reach delivery status. If you query automatically it says give another 30 days or longer. Ive lost quite a lot of money. Or status said delivery without nothing at post office. Wish also automatically decided if you do not answer yu loose money. SCAM SCAM.

Date of experience: November 10, 2022
Wish C. — Wish Rep
over a year old

Hi Magda. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Washington
1 review
0 helpful votes
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Wish ripped me off
November 6, 2022

Don't buy products from wish it's a scam they sell counterfeit products and use bait and switch scams if it's too good to be true it usually is

Date of experience: November 6, 2022
Wish C. — Wish Rep
over a year old

Hi Seth. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Australia
2 reviews
0 helpful votes
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I am never disappointed with this business and products! Faithful customer for life! Easy ordering from a great selection, fast delivery.

Date of experience: November 3, 2022
Oklahoma
3 reviews
3 helpful votes
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Stay with AliExpress
November 2, 2022

Terrible platform. I've place 2 orders that go weeks without being fulfilled then finally get a refund. Wish does not vet the sellers so plenty of listings are bogus. And forget about customer service. You can only leave a message that may or most likely never get responded to. Do yourself a favor and skip over Wish.

Date of experience: November 2, 2022
Wish C. — Wish Rep
over a year old

We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Texas
1 review
0 helpful votes
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Terrible Service
October 26, 2022

If I could give negative stars I would. Of course the products are generally cheap and poor quality but the biggest poor quality feature about them is their horrible customer service. I used the chat feature because I tried to just use my rewards points for one discount if deducted it 3X the correct amount. One employee told me they had refunded the amount and it never showed but when I pressed the issue others repeatedly told me it's non refundable and kept ending the chat! Those points are earned from being a customer. So I was lied to and then not helped, terrible service, the worst I ever seen. Save yourself the time and ship elsewhere.

Date of experience: October 26, 2022
Wish C. — Wish Rep
over a year old

Hi Lauren. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Texas
1 review
0 helpful votes
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Great experience
October 22, 2022

I buy a ton of stuff from Wish. Yes, it takes forever to get what you order, but I know that going in. For the most part things a great. There have been a few clunkers over the years, but at these prices, who cares. Can't wait for my next orders to get here

Date of experience: October 21, 2022
Washington
4 reviews
0 helpful votes
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Customer service is top notch! I will be coming back as a customer due to a wonderful experience. It`s wonderful experience

Date of experience: October 20, 2022
Alabama
1 review
0 helpful votes
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$#*!ING GARBAGE DID NOT LOAD DID NOT WORK AND ITS WISH SO YEA I DONO WHAT I EXPECTED LOL BUT ID RATHER DIE IN A CAR CRASH THEN SHOP ON WISH

Date of experience: October 17, 2022
Wish C. — Wish Rep
over a year old

Hi DEEZ, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
1 helpful vote
Follow Cephas P.
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All garbage, bad service. Cheap fake stuff from china. If you want use it once and throw it away. I order pants with no logo. They send me this lol. Don't fall for it.

Date of experience: October 17, 2022
Wish C. — Wish Rep
over a year old

Hi Cephas. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.