Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Wish

Wish

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wish?
grey stargrey stargrey stargrey stargrey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Australia
1 review
3 helpful votes
Follow Jessica W.
Unfollow Jessica W.
Share Review
Report Review

Buyers beware:
1. Yes, the items are very cheap so please expect cheap quality
2. Delivery takes a lifetime. Looking at the tracking history of items I've ordered, the trend is that product packing and international delivery takes a long time - more than 30 days. Interestingly enough, 30 days is the timeframe you MUST log a refund under their 'money-back guarantee' policy...

To be fair, I've ordered a total of 52 items from Wish. Some items are great although I have regretted a few purchases. I'm still waiting on 4 of those items to be delivered so that's a successful delivery rate of 92%. 2 of the 4 were ordered as early as April 11,2020 whilst the 4th item I'm waiting for was ordered on June 11,2020. One tracking info shows it's 'departed from EPC warehouse' whilst another shows 'Wishpost order generated' ie. No one has even packed my order so I don't even have a tracking ID for this item...

Today is Christmas Day 2020 so that's 8 months of waiting and I've missed their 30-day window. No need to contact their customer support because it's practically a bot (or multiple people copying and pasting a scripted response) who tells you repeatedly that they cannot offer a refund, even though I've repeatedly said I want them to connect me to their sellers, that I'm not asking for a refund and that I'm aware of their 30-day timeframe. Unlike other e-commerce sites like AliExpress, Wish doesn't allow you to directly contact sellers.

Bottom line - Please spend the amount that you're absolutely comfortable to lose if the products never arrive at your doorstep after 30-days.

Date of experience: December 24, 2020
Wish C. Wish Rep
over a year old

We're here to help, Jessica! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Wisconsin
1 review
0 helpful votes
Follow William G.
Unfollow William G.
Share Review
Report Review

Wish website keeps changing prices while trying to place an order - went from $16.67 to over
$30.00 from list to cart. WISH IS A RIPOFF and the hope you don't notice and proceed with order, SCAM. SCUMBAG RIPOFF.

Date of experience: December 24, 2020
Wish C. Wish Rep
over a year old

Hi William. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

California
1 review
0 helpful votes
Follow Tina H.
Unfollow Tina H.
Share Review
Report Review

Wish.Com WONT REFUND $30 FOR ITEMS NOT RECEIVED
December 24, 2020

Wish.Com WONT REFUND $30 FOR ITEMS NOT RECEIVED When I didn't receive TWO purchases from Wish.Com I assumed it was because of the virus so didn't mind being patient but after 3 months of waiting I was told refunds would not be available.

Ordered June 7,2020
Arriving by Sep 15,2020
Store: dream_studio
$13 + $4 Shipping
Summer Beach Lace Sleeveless Party Evening Cocktail Skater Mini Dress
XL, Qty 1

Arriving by Sep 15,2020
Store: Wrong Turn
Vintage Renaissance Coat Women Lace Jacket Victorian Steampunk Stand Collar Medieval Lace Up Dress Cardigan Short Top
Black, L, Qty 1
$14 + $4 Shipping

Date of experience: December 24, 2020
Wish C. Wish Rep
over a year old

Hi Tina. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

GB
1 review
0 helpful votes
Follow Arthur H.
Unfollow Arthur H.
Share Review
Report Review

Never received any goods
December 24, 2020

Have ordered 2 items from Wish and both times have never received goods but at least they quickly gave me refund.

Date of experience: December 24, 2020
Wish C. Wish Rep
over a year old

Hi Arthur. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Nevada
1 review
0 helpful votes
Follow patrick r.
Unfollow patrick r.
Share Review
Report Review

Wish is a fraud. They are not honest in their dealings. Poor service, poor returns and poor quality. Do not buy anything from them.

Date of experience: December 24, 2020
Wish C. Wish Rep
over a year old

Hi Patrick. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Latvia
1 review
0 helpful votes
Follow КОРОЛЕВА В.
Unfollow КОРОЛЕВА В.
Share Review
Report Review

шторы
December 24, 2020

взяли 100 евро прислали одну половинку от штор ЭТО НЕ ЧЕСТНО верните деньги или выполните заказ...

Date of experience: December 24, 2020
Wish C. Wish Rep
over a year old

We're here to help, КОРОЛЕВА! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Florida
1 review
0 helpful votes
Follow Louis V.
Unfollow Louis V.
Share Review
Report Review

Don't ever Use Wish.com
December 24, 2020

Pretty simple review. DONT EVER ORDER ANYTHING FROM THE website Wish.com.
Very inefficient organization. My item was delivered past Christmas and was promised before. I now have no use for the item since not delivered on time. And when you try to reach them there is no contact information. Only a automated online agent with rote responses... WHERE NOTHING IS ACCOMPLISHED. This was my 1st time ordering anything from this site and it will be my LAST.

Date of experience: December 23, 2020
Wish C. Wish Rep
over a year old

Hi Louis. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Indiana
1 review
0 helpful votes
Follow Sam G.
Unfollow Sam G.
Share Review
Report Review

Have not received items
December 24, 2020

I have ordered few items of which I thought were great deals for the first time shopper on Wish web site. Out of 5 items ordered only one was received and was a very poor quality. The items which were advertised pennies on dollar were cancelled and one was never sent with a expected delivery date of Dec first, it's December 24 now and no delivery. Do not wast you time or money on Wish web site.
If it's too good to be true, it sure is.
I do not recommend this site for any items.

Date of experience: December 23, 2020
Wish C. Wish Rep
over a year old

Hi Sam, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Maryland
2 reviews
0 helpful votes
Follow KEVIN H.
Unfollow KEVIN H.
Share Review
Report Review

I ordered a couple of action cameras from wish and fedex claimed they delivered my items to my porch at 6:25 12/20/20 and no items were on my porch, after reviewing camera footage of my front porch I found fedex never delivered anything. In all fairness Wish did refund me for 1 camera then sided with fedex and said delivery was verified so effectively stealing my hard earned money a few days before Christmas. Please do not purchase from them and definitely dont trust fedex, the liars that they are, spend a little more and shop elsewhere because it's a toss up if you will have your items or if these fedex drivers will have something. I bet that fedex driver is filming all kinds of cool stuff with my cameras!

Date of experience: December 23, 2020
Wish C. Wish Rep
over a year old

Hi Kevin. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Colorado
1 review
1 helpful vote
Follow Vincent M.
Unfollow Vincent M.
Share Review
Report Review

New scam
December 23, 2020

Having much experience, much of this company is built on using our money (ponzi scheme) for 30 days or more! Sure you get a "no worries we refund; but don't mind us if we use that money for a bit!" Keep purchases small, if it sounds too good to be true, it probably is.

Date of experience: December 23, 2020
Wish C. Wish Rep
over a year old

Hi Vincent. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

South Africa
1 review
0 helpful votes
Follow Tanya M.
Unfollow Tanya M.
Share Review
Report Review

Worst ever shopping
December 23, 2020

I ordered my item in September with latest delivery the 21st December. Item never arrived. All they say is that can get a refund with no explanation at all and no proper support from them

Date of experience: December 23, 2020
Wish C. Wish Rep
over a year old

Hi Tanya. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
2 reviews
0 helpful votes
Follow Hangmin Z.
Unfollow Hangmin Z.
Share Review
Report Review

Fraud and cheating sell
December 23, 2020

On the wish website descript 28 Pcs 32v cordless electric screwdriver with battery listed price 11.00 + shipping 8.00.
When i received is a small piece of drill. Please see the pictures.

Date of experience: December 23, 2020
Wish C. Wish Rep
over a year old

We're here to help, Hangmin! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Michigan
1 review
0 helpful votes
Follow George D.
Unfollow George D.
Share Review
Report Review

Iris rhizomes
December 23, 2020

TrueType the poorest quality and smallest rhizomes I've ever seen. I am sure these will not make it through the winter. I would never order anything from this company again. This whole order has been a waste of time and money.

+1
Date of experience: December 23, 2020
Wish C. Wish Rep
over a year old

Hi George. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Massachusetts
1 review
0 helpful votes
Follow Tim B.
Unfollow Tim B.
Share Review
Report Review

Ordered an outdoor holiday decoration on Dec 13 to decorate our house for the Christmas holiday. When I ordered the item, shipping and estimates noted we would receive before Christmas. I also paid $12 in shipping for a $41 item. I have now received an update that the item just shipped from China with estimated delivery January 13-17,30 days after order. I contacted Wish support to cancel and they refuse to cancel. The company is protecting its sale, treating the sale as final and over. This is not how the product was advertised. I will not trust my business with Wish again.

Date of experience: December 23, 2020
Wish C. Wish Rep
over a year old

Hi Tim. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Utah
1 review
0 helpful votes
Follow Ronald C.
Unfollow Ronald C.
Share Review
Report Review

Terrible system, No Support at all, this is scam website, I bought and Item and it does not show tracking information, you can not contact them! Don't you buy anything in WISH website. December 22.2020

Date of experience: December 22, 2020
Wish C. Wish Rep
over a year old

We're here to help, Ronald! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Singapore
2 reviews
0 helpful votes
Follow Gracia G.
Unfollow Gracia G.
Share Review
Report Review

EXTREMLY SCAMMING WEBSITE
December 23, 2020

I clicked to order a shampoo soap which cost $6 but it ended up $62 after I checked 2 days later which was too late for a cancellation! When I clicked purchase it just ticked all the items I left in the cart for consideration. Moreover, it just went straight to my Paypal without asking for my second confirmation of payment. I never came across a website with such a poor app procedure! DONT EVER BUY FROM WISH!

Date of experience: December 22, 2020
Wish C. Wish Rep
over a year old

Hi Gracia, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Australia
1 review
6 helpful votes
Follow Raewyn D.
Unfollow Raewyn D.
Share Review
Report Review

Customer service
December 23, 2020

Is shocking some of the people in Customer service are very rude and should be sacked also I purchased quite a bit off wish but two combined should have been here on the 13th December but I don't think it left China at all but Wish are too lazy to look into this it is not the first time their attitude sucks you wonder who runs this Wish Company because too many complaints

Date of experience: December 22, 2020
Wish C. Wish Rep
over a year old

Hi Raewyn. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
Follow A S.
Unfollow A S.
Share Review
Report Review

STAY AWAY
December 22, 2020

Customer service is a complete nightmare. Stay away from this website. My account was compromised and the customer service was pitiful. It took be days to get a response back. I've disabled my account. Complete garbage site

Date of experience: December 22, 2020
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Australia
1 review
0 helpful votes
Follow R F.
Unfollow R F.
Share Review
Report Review

I purchased an item on Wish back on 27. 11. 20 and was sent tracking information that my order had left the shop on 3. 12. 20 and due for delivery on 23. 12. 20
I than received an email on the 20. 12. 20 advising that my item I ordered was no longer in stock and offered a Wish credit or refund
I chose a refund and than was given a refund of the item only and not postage which I paid $29 for.
I do not understand WHY I wasnt given a full refund as they did not have the item in stock.
I have been dealing with the Customer Support which are NO help and if anything are just plain RUDE.

I think they're a RIP OFF and will never ever use wish again.

I am absolutely disgusted with the dealings with this company

Date of experience: December 22, 2020
Wish C. Wish Rep
over a year old

We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
0 helpful votes
Follow Gary R.
Unfollow Gary R.
Share Review
Report Review

What a Scam
December 22, 2020

They advertise items at a great price and then ship you cheap junk you never ordered.
Went through PayPal dispute center they make you jump through so many hoops to get a refund.
Stay away from Wish they're very bad news! Total Scam Artists

Date of experience: December 22, 2020
Wish C. Wish Rep
over a year old

Hi Gary. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.