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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
Follow Geovana S.
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Melhorem, por favor
January 7, 2021

Fiz minha primeira compra a 4 meses atrás, pelo o celular da minha prima, pois o app não queria aceitar de jeito nem um o meu cartão, sendo que lá estava constando que aceitava aquele tipo de cartão, e eu liguei para a assistência do mesmo, e não havia nada de errado ( Eu até mandei uma mensagem para a equipe de atendimento, para que eles visem o que estava acontecendo, mas não obtive uma solução nem resposta), e além disso, as minhas compras ainda não chegaram, sendo que o prazo era para dia 30 de dezembro, ou seja, já estou esperando a mais de 4 meses e nada das compras chegarem. Espero muito que elas cheguem até o final desse mês ( janeiro), pois se não, vou ter que pedir reembolso, e espero que o façam!

Date of experience: January 7, 2021
Wish C. Wish Rep
over a year old

Hi Geovana. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
8 helpful votes
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I have ordered from Wish on 3 separate occasions, the 1st time I was charged $60 more than advertised sale price, I canceled the order immediately and was able to get my money back right away. The second time I ordered a watch and a pair of earrings. Never received either item. When I contacted them they said it was past the 30 days, so to bad for me. So I Never received my items and they refused to refund me

Date of experience: January 6, 2021
Idaho
1 review
1 helpful vote
Follow Virgil C.
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I've had it with this misrepresenting misguided sales scam! Back in the summer of 2020 I bought a hammock set from wish all that showed up was the rain fly. I sent a complaint to wish it was never corrected! Then I bought a 20ltr camp toilet all that showed up was a 5 dollar toilet brush. This was the last straw, I saw a pretty cool man's watch all I had to do was pay shipping and it was FREE! Not only was a different watch that actually showed up, but then they are attempting to charge me 53$ saying that it was a free trial period. Again it said FREE just pay shipping! The picture showed a pretty cool silver watch with a bunch of stuff going on under the glass. What showed up was a watch with fake leather that I could have bought at Wal-Mart for about 5 or 10 bucks! I Will not EVER use this miss guiding scam market again!

Date of experience: January 6, 2021
Wish C. Wish Rep
over a year old

Hi Virgil. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Rhode Island
1 review
0 helpful votes
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Robbers!
January 6, 2021

They took 357 dollars out my account that i did not authorize! Disputeing with my bank over this! Do not get this app...

Date of experience: January 6, 2021
Wish C. Wish Rep
over a year old

Hi Tammy. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Alabama
1 review
0 helpful votes
Follow Rassan T.
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Wish.com is a scam
January 6, 2021

Stole over $110 from my PayPal for a promised item for 10% of that value. No customer service, only a robot messaging to talk to.

Date of experience: January 6, 2021
Wish C. Wish Rep
over a year old

Hi Rassan, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Washington
1 review
0 helpful votes
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I requested refunds on 10 out of 17 clothing purchases on wish, 7 were never received! 3 were either waaay too big or very tiny. Jewelry turns your skin green! Their clothing sucks bad, material is paper thin and very cheaply made, not what the model is actually wearing! I will Never order from them again, I ordered back in August and September and received then in November and December, if I received them at all!

Date of experience: January 5, 2021
Wish C. Wish Rep
over a year old

We're here to help, Suzanne! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

California
1 review
0 helpful votes
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Bad customer service
January 6, 2021

Wrong product description, bad service. Will never get a real person to help. Charge big amount for shipping and hard to return

Date of experience: January 5, 2021
Wish C. Wish Rep
over a year old

Hi Lisa. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Georgia
1 review
0 helpful votes
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Speaker refoam kit
January 6, 2021

I was supposed to receive dec 26 or latest dec 31. Here it is jan. 5th. Still have not received nor has been shipped to ups so they can deliver.
Very dissatisfied! Will never purchase anything from wish in the future and will tell anyone who will listen to me
Never buy anything from Wish

Date of experience: January 5, 2021
Wish C. Wish Rep
over a year old

Hi James. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Indiana
1 review
0 helpful votes
Follow Cecil G.
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Incompetence or Scam
January 5, 2021

I ordered an electronic device from Wish in April 2020 and never received it. When I asked for a refund, they said I was ineligible because the item had been shipped. When I asked where it was, they said it was in a warehouse in China. After several months and more complaints to them, I finally gave up and told them to forget it. I lost a small amount of money, as it was not an expensive item, but consumers should be warned, this is not to a credible or trustworthy company. The best I can say about them is that they are incompetent.

Date of experience: January 5, 2021
Wish C. Wish Rep
over a year old

Hi Cecil. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Connecticut
1 review
0 helpful votes
Follow Cecelia C.
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Scam, Scam, Scam
January 5, 2021

I ordered a rug, and I received a placemat that's how small It was! I can't believe they are still in business! Buy USA!

Date of experience: January 5, 2021
Wish C. Wish Rep
over a year old

Hi Cecelia. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

New Hampshire
1 review
1 helpful vote
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DON'T BUY ANYTHING
January 5, 2021

Your crazy to give them a credit card number. Once they get your money it over, Your not getting anything back.

Date of experience: January 5, 2021
Wish C. Wish Rep
over a year old

Hi Thomas. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
Follow AllEars-Papillons I.
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Deceptive marketing practices
January 5, 2021

I ordered about 20 low cost items from Wish during the last week of November and first week of December. To date, Jan 5th, only one package, with 5 items, has arrived. One item is missing one of the 16 promised nozzles and one set of beads is not the same colour as the online picture, but the rest looks fine.
What bothers me more is the constant ads that show something at a deep discount, stating there will be x-number of the item. But when selecting the item and looking for the quantity offered in the original picture, the price escalated to an unreasonable price. Such as the ad for the 33 small cake molds, showing it at $, but then you have to select between 5 and 33 pieces, and the 33 piece set jumps to $11.
They also send emails with ads, and when clicking on the item, the price jumps up from what the original ad had said.
Thirdly, I have yet to find out how to order multiples of the same item, without having to pay the full shipping charge on each item. If 20 beads cost $3 to ship, 40 beads should not cost $6 to ship.

Date of experience: January 5, 2021
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Florida
2 reviews
0 helpful votes
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Wish has extremely low prices, but you still pay for it in the long run. I ordered car carbon fiber tape for my car. First of all it took 5 weeks and I still had not received it. I contacted wish and got a complete refund. Big deal! The next day it arrived. It was total crap! It was 3 meters in length and every inch was damaged. Whomever made it had several rollers with burrs that damaged the entire length of the product. Do you think they care, hell no! The have absolutely no quality control. When you contact them there is no option to send a quality replacement to you. TOTAL TRASH! The supplier was PaQi...

Date of experience: January 4, 2021
Wish C. Wish Rep
over a year old

We're here to help, William! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

California
1 review
0 helpful votes
Follow NICK Y.
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SCAM, STAY AWAY
January 3, 2021

REFUND POLICY IS JUST A JOKE. PLEASE DONT BUY FROM THIS SCAM COMPANY. GONNA DISPUTE MY CARD FOR THIS. DISGUSTING COMPANY.

Date of experience: January 2, 2021
Wish C. Wish Rep
over a year old

Hi Nicky, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Texas
1 review
0 helpful votes
Follow kimberly m.
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If you get anything from Wish, first read their return policy. You have to pay to return the item on top of paying to have the item shipped to you.
What a scam. Never will I purchase anything from them again.
I'm surprised their still in business.

Date of experience: December 31, 2020
Wish C. Wish Rep
over a year old

We're here to help, Kimberly! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

California
1 review
0 helpful votes
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Don't Buy from them
January 1, 2021

I ordered a laptop that was $189.98 total. What was sent was a piece of alloy with a foreign language on it... which translated to "gold alloy". I contacted the company via their chat feature. They said they would get back to me in 48 hours. They never did so I contacted them again but I did not receive any follow up. Do not buy from this company. You may get scamed.

Date of experience: December 31, 2020
Wish C. Wish Rep
over a year old

Hi Hyonok, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

New York
1 review
0 helpful votes
Follow Xuyong W.
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I ordered more than 20 items on Thanksgiving on wish.com because of their price were unbelievable low. I had to finish the order in a hurry as there was a reminding of limited time left to get those cheaper items. I thought I was lucky to have finished my order in time to take their advantage. However, shortly after I finished the order, this company sent me a series of emails to inform me that my order for those lower price items were completely cancelled one after another. They only wanted to process my order for higher priced or regular priced items. I felt I was foolish by this fraud website. Anyone read this review should be very careful to buy any cheap items on this website. You can not trust this company at all!

Date of experience: December 31, 2020
Wish C. Wish Rep
over a year old

Hi Xuyong. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
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I bought a few items in June and it is the end of the year, I still didn't get them. Don't recommend buying from Wish site.

Date of experience: December 31, 2020
Wish C. Wish Rep
over a year old

Hi Mike. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
0 helpful votes
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They stole 139$
January 1, 2021

They were selling something for 2$, then charged me 139$, refused to refund, blocked my account and they keep lying and giving up excuses. Paypal say they can't help. Every employee i talked to is a parasite to our society.

Date of experience: December 31, 2020
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Tennessee
2 reviews
2 helpful votes
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Dishonest and misleading
December 31, 2020

This website is a total ripoff. They make offers to get you to buy stuff from their site that they advertise as free for joining but when you go to checkout you get charged. This site needs to be shut down!,,,,

Date of experience: December 31, 2020
Wish C. Wish Rep
over a year old

Hi Lee. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.