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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

New Jersey
1 review
19 helpful votes
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Buyer Beware!
February 11, 2016

I was an idiot and did not read the reviews prior to using this app. Let me tell you, it has been nothing but disappointing! I spent $170 on JUNK, CHEAP JUNK! This is China crap! Too small, inaccurate descriptions, tainted makeup, stinky clothes, and materials used not fit for humans! AND GET THIS EVERYONE! MY IDENTITY WAS STOLEN soon after using this site! It's the only place my card was used! RUN AWAY! RUN AWAY FAST!

Date of experience: February 11, 2016
NL
1 review
2 helpful votes
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Slechte service
February 10, 2016

I adviseer iedereen om niet meer dan €10 uitgeven.
Als iets mis gaat krijg je niks terug. Het wordt geadviseerd om geld bij je eigen bank terug vragen.
Ik heb €26 betaald maar ik krijg niks behalve onzinnige e-mail's terug. Dus alles op eigen risico.
Mijn ervaring: beter ergens anders gaan shoppen.

Date of experience: February 10, 2016
GB
6 reviews
15 helpful votes
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Never Again from Wish.com
February 10, 2016

I ordered a hoverboard pre-xmas using my Paypal account. Wish.com put the orders on hold as they wanted me to confirm my ID by faxing in various documents. I used a 10 year old Verified Paypal Business account so asking me to provide documents sounds a bit dodgy and provided resistance 101. I cancelled the order and eventually got refunded and closed my account, but they did not want to let this lead go, took them ages. Horrible buying experience.

Date of experience: February 10, 2016
Florida
1 review
1 helpful vote
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I sent everything they asked for as to how do I get a product resent with no answer. It's like they answer the question with the information that I gave them!

Date of experience: February 10, 2016
Michigan
1 review
6 helpful votes
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It is ok
February 10, 2016

I bought 3 things a high waited skirt jeans with lace siding and a skull mask for my sis I got the pants last week on thursday and it smelled pretty bad so I washed it and it still smelled but now they smell ok and I like them alot it is now 2/9/16 and my skirt should be hear thursday or friday and my skull mask should be hear next week but other than this the jeans looked exactly like the picture and it shipped fast I would recommend I like wish thanks

Date of experience: February 9, 2016
GB
1 review
5 helpful votes
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I will never buy clothes but will always buy accessories: bags, purses, jewellery, socks, scarves etc. the clothing is always too small. Everything else's - no problem.

Date of experience: February 9, 2016
Michigan
1 review
6 helpful votes
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Do not buy anything from here. Ever. The product pictures are all ripped off the internet so the real, * product doesn't have to be shown.

Most often times, you'll get the product, and it will fall apart the next day, or you'll open your package to a huge, disappointing * from china that in no way matches the description of the item bought.

Want a refund? Wish.com will gladly tell you to * yourself with its non existent customer service.

You have a fifty fifty chance of never receiving your items, by the way. Buy domestic. Not china.

*Language redacted by admin

Date of experience: February 9, 2016
Canada
1 review
6 helpful votes
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Ordered some necklaces for mu daughter n her friend it is now 3 wks past when they were to arrive any nothin! N can not get ahold of anyone at wish to find out whats goin on! Not happy at all

Date of experience: February 9, 2016
Minnesota
1 review
2 helpful votes
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They give you a shipping date that is almost a month out and they STILL cannot get it to you on time. Then, when you ask, their "customer service" people tell you to allow "at least 30 days from the date you order" (then WHY provide a date to begin with?). THEN, it still doesn't arrive by that new due date! I finally just cancelled my order because I was so sick of dealing with them, but now still have not received my refund! WORST COMPANY EVER! UGH!

Date of experience: February 8, 2016
South Carolina
1 review
4 helpful votes
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I've bought several, several items. Been very pleased with all the jewlery. Clothes on the other hand I'm normally an XL and I have to get a 3X. Most clothes are cheeply made but for what you pay you can't complain

Date of experience: February 7, 2016
Pennsylvania
1 review
2 helpful votes
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Ive noticed that the photos advertised in many of their ad's are not photo's of the actual merchandise being sold. The products i received were sloppy cheap versions of the ones shown in the picture. Very deceiving. Save your $

Date of experience: February 6, 2016
Canada
2 reviews
24 helpful votes
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The items take a long time to arrive but worth the wait. Prices are so low that I had my doubts about the quality of the product but the products were actually very good. I ordered a 10 Items over Christmas. 2 items never arrived. Could have been a problem with the post office rush over Christmas but I contacted wish.com by email and they replied immediately. Very pleasant and issued a refund with no hassle. The best thing I bought was a hair straightening brush. They sell on tv for $250 but I only paid $22 and It works beautifully.

Date of experience: February 6, 2016
Spain
1 review
0 helpful votes
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As dorii sa stiu de ce un ma lasa sa plasez o comenda ce fel de problema am

Date of experience: February 6, 2016
Florida
1 review
14 helpful votes
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Stole credit card info
February 5, 2016

If you get random charges from UBER.com etc... this is from vendors in europe using your card info. It; as been verified through wells fargo fraud department. The products were fine but not worth risking more fraud so i will not be ordering from them

Date of experience: February 4, 2016
Washington
1 review
2 helpful votes
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BEWARE all fake stuff
February 4, 2016

I ordered 2 blue tooth headsets. They were fake. They would not sync to my phone or my friends. I have returned them for a refund. I had to pay for shipping even though they were flawed. I was corresponding with them but I don't think they understand English. I was surprised this company is so bad since I hear it advertised on Pandora. I guess as long as they pay for the advertisement it good.

Date of experience: February 4, 2016
California
1 review
4 helpful votes
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Happy
February 4, 2016

I haven't had a bad experience yet. I bought several things and granted, it takes awhile to get, but everything I received is good and you can't beat the price. I have not ordered any techno stuff, nor do I plan to. I ordered a lot of knick knacks, stocking stuffers, etc. I would get emails from them with the status of my orders or if I had received the item yet. If I responded "no", the seller contacted me immediately with an update. I guess I was lucky compared to all the other reviews I've read.

Date of experience: February 4, 2016
Nebraska
1 review
21 helpful votes
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I really like how cheap everything on wish is, I ordered 2 items 3 weeks ago and still have yet to recieve them, I just don't understand why it takes almost a month to receive my items?

Date of experience: February 4, 2016
Texas
1 review
7 helpful votes
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Great!
February 5, 2016

I've ordered lots of things off wish and I have received them all. Im happy with everything I got. Some things did take a while to get to me and thats ok seeing as its coming from china. But not all sellers are in china. I see that some people have had bad experiences but there's always a risk with buying online. If your paying a few bucks for something that's normally expensive of course its gonna be made cheaply. You get what you pay for, people seem to forget that.

Date of experience: February 3, 2016
New Jersey
1 review
6 helpful votes
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Wish review
February 3, 2016

So I don't know how Wish seems to mess up so many orders... I've never had a problem with them. The first time I only ordered one thing because I was very skeptical. It was a shirt with an alternative looking Disney princess on it. I loved it and I still do! It is awesome quality! So then I bought more things. I think I've made around 10 orders on this app and each one, although receiving different packaging per item (sent from different companies) and coming at different times and taking a long time to be delivered (understandable considering it's all the way from China), upon opening, were great! I ordered one electronic item (a galaxy/star thing that looks pretty when turned on... overall 4.5 out of 5 stars because it was slightly bad quality... just slightly) and everything else was clothing.

Date of experience: February 3, 2016
North Carolina
2 reviews
17 helpful votes
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On December 5th 2015 my fiance and I discovered this website. While I figure the products are not real I really just wanted to purchase a couple of rings for us to have in styles that we each like so the other would have an idea of what the other wants when we go to purchase our engagement and wedding bands separately. To this date I have yet to receive either of the rings I paid for. I asked for a refund and was told my rings would be reshipped to me and that I would receive a refund and be able to keep my purchase free of charge as a "token of apology". I was then only refunded half of my money and still no product. I took a chance on this website and I regret it. I took back all my recommendations to my friends and family members because I feel that this website is just one great big scam.

Date of experience: February 2, 2016