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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Belgium
1 review
7 helpful votes
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Phone case
March 1, 2017

Recently i ordered a case for my phone on WiSH. What i actually have received was scandalous, amateurish and disgusting.
Or i am going to re-order by this website? The answer is definetly no!

Date of experience: March 1, 2017
California
1 review
6 helpful votes
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I went on there site and put the app on my phone. To check out the items that they had at reasonable prices. Not knowing that they would take my money then block me from the site. I paid $395.68 for my items I received a confirmation email from them. Then two days later I received another email from them stating that they blocked me from their website. I've never heard of a business doing this before I normally shop on amazon. And that's where I will continue on shopping I will never shop on Wish again nor will I refer it to any of my friends and I will be taking it off my Facebook too. So be warned that they will take your money they have no real customer service number to call so you can find out what's going on and they don't answer their emails for up to three days.

Date of experience: March 1, 2017
Washington
1 review
8 helpful votes
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I purchased a pair of boots which I never received, I was given three different arrival dates which never came. I checked the site to track my order and it said it was shipped but I never received it. I really was looking forward to my items but they just $#*!ed me out my money. This site is a scam...

Date of experience: March 1, 2017
GB
1 review
7 helpful votes
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SCAM
March 1, 2017

THEY TOOK 400 POHNDS OUT OF MY BANK ACCOUNT! I was given that money by a late relative who saved her whole life for me to go to college. I was broke and used a little of money to get christmas presents and all my money was gone. I'm trying to pay it all back in by working but i'm only young it's hard

Date of experience: February 28, 2017
New York
1 review
3 helpful votes
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They will blank your order history and you have no way to get your item if not received.
Total garbage products and as always. "you get what you pay for, or sometimes, NOT".

Date of experience: February 28, 2017
New York
1 review
4 helpful votes
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I had to deactivate my Facebook acct cuz of hackers. My entire order history got deleted when I did that. I have not received the order history back and give me one lying useless link after the other. They wanted me to send a screenshot of my debit card purchases because I saw a charge I can't account for. That proves that they have my order history. They even gave me a fake Imgur link! I hope they rot in hell!

Date of experience: February 28, 2017
Canada
1 review
2 helpful votes
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Ordered 4 items at the beginning of December 2016 several delays and b. S. apologies 1 item arrived 3 have been refunded and supposedly I can keep the other 3 when they arrive. They are in transit for the past 45 days over the expected and delayed x2 delivery. I will never buy from this site again. The one item that did arrive was definitely NOT what was advertised and what I thought I was buying.

Date of experience: February 28, 2017
North Carolina
1 review
3 helpful votes
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Defective Jewelry Set
February 28, 2017

Order several jewelry sets from wish and items was like plastic that was already broken apart in package on arrival.Be very careful when placing orders on Wish.

Date of experience: February 28, 2017
Indiana
1 review
5 helpful votes
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Wish Sucks
February 28, 2017

I bought a sweat shirt that the size is nothing what I ordered, it cost more to send it back then what I paid. I will be writing a review and asking friends to repost. Get you sizes where they fit the true size

Date of experience: February 28, 2017
Texas
2 reviews
25 helpful votes
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After two months, I finally filed a claim with PayPal to get a refund. Instead of a refund, they shipped the product right away. From other reviews, it would appear this is their business model.

Date of experience: February 28, 2017
Denmark
4 reviews
3 helpful votes
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Wish is amazing
March 1, 2017

I've used them for 1 or 2 years now and i have little to no complaints. Skip the complaints, because Wish are the best shopping mall, you can find in your pocket. The best costumer service, money-back gurantee and of cause, some awesome products. Some better than others.

Date of experience: February 28, 2017
Canada
1 review
7 helpful votes
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SCAM
February 28, 2017

Wow i cant believe its the same story with almost everyone! Mine is the same; i ordered some items about two months ago still havnt got $#*! cant email them because it keeps telling me sending failed inbox full so im assuming their email is full from everyone wondering what the $#*! is going on. My question is how can Wish be a sponsored app when they rip so many people off?

Date of experience: February 27, 2017
Pennsylvania
2 reviews
3 helpful votes
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Ordered 3 items. Two were received after 2 months, one of these 2 was the wrong color.
The third item has still not shown up after 3 months.
Still trying to solve the issue.
Forget it!

Date of experience: February 27, 2017
New Mexico
1 review
4 helpful votes
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Real review
February 28, 2017

I've ordered many things from wish, purses wallets makeup brushes, makeup, a few shirts. I've only ever had maybe two problems I ordered a curling iron for maybe 20 bucks, it usually takes a while (as the site SAYS) it came and it didn't work I got my money back within a week. No problem. The only thing I've ever been reluctant to buy off wish are the clothes, I had ordered a T-shirt and when it came I was slightly disappointed because although it was the right design it was a cheap itchy fabric and I haven't worn it since. But the main thing is when your paying no more than literally a COUPLE dollars for something you honestly CANNOT expect it to be something that's high quality if your looking for clothes obviously go elsewhere but anything else I've received was on the day it was scheduled to arrive and I still use all of it to this day.

Date of experience: February 27, 2017
Pennsylvania
1 review
3 helpful votes
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Messed up
February 27, 2017

My daughter orderd and it took 2 months still no package all they say is wait a little longer. It should be there when it says. I will no longer order from wish i think its a scam and a rip off

Date of experience: February 27, 2017
NL
1 review
1 helpful vote
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I ordered 2 items and noticed that the shipping is part of the price - if you buy 1 item you pay 1,- shipping - buy 2 and you pay 2,- and so on. If you buy more items in the same store it schould be in 1 package en you should pay for 1 package.
Furthermore the shipping goes up with the price of the item sometimes 10 - 20 so beware of the cheap prices!

Date of experience: February 27, 2017
GB
1 review
1 helpful vote
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DO NOT BE FOOLED!
February 27, 2017

The first and only time I ordered a simple cushion from this website and what did I receive? - an embossing stencil and an email from wish.com saying my order had been delivered. Total crap!
Upon further investigation there is a scam going on whereby either the wrong address or item is being sent masquerading as the item you ordered i. E. in my case (and others) an embossing stencil! The customer service at wish.com is a joke too. You send photos of what you actually received and they still ask for photos. I have now been back and forth for over a week with their "customer services" department and still have not resolved the problem. The police and FBI etc should be notified on this ongoing and widespread scam. DO NOT ORDER FROM THIS WEBSITE!

Date of experience: February 27, 2017
Canada
2 reviews
1 helpful vote
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Great if received
February 27, 2017

Out of 25 items between me and my girlfriend ordered maybe six of them has landed and it's been near six months since I ordered stuff is great if you actually ever receive it.

Date of experience: February 27, 2017
Australia
1 review
1 helpful vote
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I ordered a 100 ring display box and got a lousy 1 ring display box, what a load of rubbish, never again, once bitten twice shy

Date of experience: February 26, 2017
Alaska
3 reviews
2 helpful votes
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I ordered a magnetic phone cable that came with the magnet attachment missing. Every email I sent to this company, I had to resend several times including pictures of the package with the item missing. After 5 weeks... FINALLY they offered a refund, saying "Unfortunately, we are unable to provide a specific date due to long queue on some accounting procedures." Sounds like there are a lot of unhappy customers in line ahead of me. SHOP ELSEWHERE!

Date of experience: February 26, 2017