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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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I thought I had a problem with my merchandise bc I couldn't get it to turn on! I contacted customer service they responded same day next day offered me a full refund and not have to send the item back but I finally got it to work it was the fist company that helped me in a fast manner without a argument or me having to pay shipping and handling fist before receiving the refund. Great company!
Steer clear of "you wish". Quick to take your money, have to hound to get responses and when you finally get a response, it is rubbish, delay tactics. Do not purchas anything through them. I have used aliexpress with fantastic customer service and excellent products. If you post your ripped off experiences on "your wish" website and other forums, please also highlight good alternative shopping options. This way we highlight "your wishes" bad customer service and steer people to more reputable options. Hit them where it hurts,... finacially, bad publicity and potential customers being sent to more trustwothy competition shopping sites. No stars for this shonky organisation. I will continue to post every day everywhere I can to prevent others being ripped off and to get my money back.
I have no idea what half these reviews are talking about! I have shopped with them for about a year. If i bought it i got it and in timely manner and in good shape. One time a ring was taking too long and i decided to get a refund and they did give me my money back immediately. Then the ring came following week. Never no more said about it. I guess its just a matter of opinion like everything. BUT I LOVE WISH SHOPPING!
I've been ordering from Wish for a long, long time. I have never had a problem. Yes, the shipping takes forever +a day, but it's CHINA, people! Depending on where you're from, it could take months to receive your items. Also remember that you get what you pay for. Read the fine print, and don't expect miracles in shipping times. I love Wish! Great prices and excellent selection. Just a word to the wise, the sizing charts can be off. I'm a US size medium, I always order a Large/X-Large in shirts. I always order my size (6-US) in shoes, they always fit perfec tly.
Ordered items and never received them! Have tried several times to contact support. My daughter lost over $55 dollars on never received items! Can't believe I was ripped off would never ever recommend this site!
Withdrew money from my account without delivering purchasedo merchandise.
Ask me to send picture of debit card?
Impossible to reach them. At this point they've stolen $22 from me..
A VARIEDADE DE PRODUTOS É MUITA BOA, MAS NEM SEMPRE CHEGA, E QUANDO É REEMBOLSADO ELES BLOQUEIAM A SUA CONTA SEM MAIS NEM MENOS
I have ordered from Wish for about 2 years now and have never had a problem getting my orders even though it took two or three months to get some items. Sometimes the quality is better than expected; sometimes it looks nothing like what you ordered. Then my credit card company for the card I use for this site advised me that someone was trying to hack it. I recently asked two sellers for refunds because I had not gotten their product and one said oh yes, we'll refund it but has not, and with the other one, someone from Wish sent me a message saying I have to request a refund within 30 days of ordering even though it takes longer than that to get the item. It really doesn't matter because you will never get that refund. Order at your own risk!
THIS IS NOT A SCAM. To all those who are complaining about quality - u get what u pay for. When you order a $1 mascara no matter what claim they make your not going to get Chanel quality. I would much rather be out a $1-2 than $30-50 that actual stores can rip you off for. Its fun shopping and to be approached more like a flea market or swap meet. The quality def ranges from lower end but you can luck out and get some really good quality stuff. As far as customer service goes its no worse than anywhere else. Ive had worse issues with Amazon than this app (going back to im only out a few $$ if something goes wrong). If u absolutely need high quality this probably isnt the app for you - especially for all those complaining about electronics... seriously really?! - dont blame them when your expectations of highest quality at the cheapest price dont come through. And there are thorough descriptions of exactly what you get in your order - make sure to read the description well dont just go off the picture
A couple of days after my items were to arrive i sent an email to see when I could expect to receive them. The response was that they checked my order, decided to cancel my order, and would be refunding me. I did not ask for my order to be canceled. When I tried to discuss my frustration, I emailed customer support. I only received seemingly form emails in return that did not address my questions and frustrations. They also did not help me sign onto my account that I was not able to sign onto because it said my email was invalid. Calling the company... you can't speak to anyone! Don't count on receiving your order. Very unreliable and pitiful customer service!
I have ordered many items from Wish and everything has been perfect! The first thing I ordered were suspenders for costumes I make. I didn't realize they came with bow ties, so at $2 each it was a great value and quality of suspenders and ties are excellent - as good as a $15 or $20 set and they arrived in about a week! Mostly everything else I ordered were craft and sewing items - most arrived very quickly - some took longer but received. Only 2 items never received and was promptly refunded! I highly recommend this site. I have not tried fashion or shoes yet but will review when I do. I also read complaints from people about being asked for pics of credit cards. I use paypal to pay for items so there is no need for credit card info - makes for smooth and secure transaction.
I've spent alot of money with this company and all the clothing is rubbish none of it fits its all made by cheap material I will never order again and you can't get in touch with them theres no complaints email address its degusting buyers beware
I order 3 items, watch, wallet, and mobile,
45 days over still I have not received.
When I am seeing order history listed only two items, also delivery date changing every two weeks
I as well made orders on wish and got some error and a pop up asking me for a image of my
Credit card or bank statement. I removed all orders from the cart and closed my account with wish.
Was trying to buy a $1 item and instantly got an error message and told me to press the "contact customer service" button. After doing so, it asked me to verify my email and asked me to send a picture of either the credit card I was using or the bank statement to verify it was real... NO MERCHANT IS SUPPOSE TO DO THIS. Major scam. I'm actually disappointed because I really wanted that cute item.
Never received my necklace , this is a scam. Sent 3 emails, they never respond.stay away from this site. I just want someone to respond to me.
Ordered cell pho e accessories on xmas day recieved tracking number several days later. Tracking never updated, I contacted CS and was advised to wait an additional week. After that week and no update I contacted several more times and was ignored. After I threatened to file a dispute they offered a refund and failed to issue a refund. Disputed charge with my credit card. Scam artists pkease dont order from them! Save yourself the problems!
I don't like to order online bcuz of the nightmares from ordering pass. Lol Well I thought I'll give it another chance. I shopped for about two hours. I made a small order to test the size, quality and appearance. I placed my order, paid and the nightmares begun didn't receive a thing. Now the nightmare begins. A few days later I decided to check in my order. Well, the company had no order. They found the free gift order that i paid $1 for just for shipping thanks for shopping with them. You know the next logical question! SMHH I could only communicate with them by email. They sent the same letter thanking me for notifying them of the problem. It seems like a computer sending is issues the same letter asking for more info. After a week of no communication and bring sent the exact same response, I had no choice but cancel payment. The credit agent was also unable to get anyone. Thank goodness creditors realized online service is also the nightmare. Had no problem getting my money back. The bad thing is thier items looked nice and affordable. They caught my eyes and I went against one of my big rules. I ordered at least 20 items just to know how the sizes fit, quality and appearance compared to the pics.
I WOULDN'T RECOMMEND THEM TO MY THE GOOD, UGLY OR BAD PEOPLE! NOT EVEN MY ENEMY IF I HAVE ANY.
BAD BAD BAD ALL THE WAY AROUND! JUST TERRIBLE!
I received the wrong item. As requested, I tried to upload a photo of what I received but after 15 minutes the photo still hadn't uploaded I gave up, never to buy from this site again.
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
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