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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

South Carolina
1 review
0 helpful votes
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Wish. Com
January 18, 2021

I thought I had a problem with my merchandise bc I couldn't get it to turn on! I contacted customer service they responded same day next day offered me a full refund and not have to send the item back but I finally got it to work it was the fist company that helped me in a fast manner without a argument or me having to pay shipping and handling fist before receiving the refund. Great company!

Date of experience: March 7, 2017
Australia
1 review
2 helpful votes
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Steer clear of "you wish". Quick to take your money, have to hound to get responses and when you finally get a response, it is rubbish, delay tactics. Do not purchas anything through them. I have used aliexpress with fantastic customer service and excellent products. If you post your ripped off experiences on "your wish" website and other forums, please also highlight good alternative shopping options. This way we highlight "your wishes" bad customer service and steer people to more reputable options. Hit them where it hurts,... finacially, bad publicity and potential customers being sent to more trustwothy competition shopping sites. No stars for this shonky organisation. I will continue to post every day everywhere I can to prevent others being ripped off and to get my money back.

Date of experience: March 7, 2017
Alabama
1 review
3 helpful votes
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LOVE THIS SITE!
March 7, 2017

I have no idea what half these reviews are talking about! I have shopped with them for about a year. If i bought it i got it and in timely manner and in good shape. One time a ring was taking too long and i decided to get a refund and they did give me my money back immediately. Then the ring came following week. Never no more said about it. I guess its just a matter of opinion like everything. BUT I LOVE WISH SHOPPING!

Date of experience: March 6, 2017
Florida
6 reviews
12 helpful votes
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I've been ordering from Wish for a long, long time. I have never had a problem. Yes, the shipping takes forever +a day, but it's CHINA, people! Depending on where you're from, it could take months to receive your items. Also remember that you get what you pay for. Read the fine print, and don't expect miracles in shipping times. I love Wish! Great prices and excellent selection. Just a word to the wise, the sizing charts can be off. I'm a US size medium, I always order a Large/X-Large in shirts. I always order my size (6-US) in shoes, they always fit perfec tly.

Date of experience: March 6, 2017
Canada
1 review
1 helpful vote
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Ordered items and never received them! Have tried several times to contact support. My daughter lost over $55 dollars on never received items! Can't believe I was ripped off would never ever recommend this site!

Date of experience: March 6, 2017
Ohio
1 review
1 helpful vote
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They're criminals.
March 6, 2017

Withdrew money from my account without delivering purchasedo merchandise.
Ask me to send picture of debit card?
Impossible to reach them. At this point they've stolen $22 from me..

Date of experience: March 6, 2017
Brazil
7 reviews
0 helpful votes
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A VARIEDADE DE PRODUTOS É MUITA BOA, MAS NEM SEMPRE CHEGA, E QUANDO É REEMBOLSADO ELES BLOQUEIAM A SUA CONTA SEM MAIS NEM MENOS

Date of experience: March 6, 2017
Canada
1 review
3 helpful votes
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I have ordered from Wish for about 2 years now and have never had a problem getting my orders even though it took two or three months to get some items. Sometimes the quality is better than expected; sometimes it looks nothing like what you ordered. Then my credit card company for the card I use for this site advised me that someone was trying to hack it. I recently asked two sellers for refunds because I had not gotten their product and one said oh yes, we'll refund it but has not, and with the other one, someone from Wish sent me a message saying I have to request a refund within 30 days of ordering even though it takes longer than that to get the item. It really doesn't matter because you will never get that refund. Order at your own risk!

Date of experience: March 6, 2017
Tennessee
1 review
0 helpful votes
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Fun shopping
January 18, 2021

THIS IS NOT A SCAM. To all those who are complaining about quality - u get what u pay for. When you order a $1 mascara no matter what claim they make your not going to get Chanel quality. I would much rather be out a $1-2 than $30-50 that actual stores can rip you off for. Its fun shopping and to be approached more like a flea market or swap meet. The quality def ranges from lower end but you can luck out and get some really good quality stuff. As far as customer service goes its no worse than anywhere else. Ive had worse issues with Amazon than this app (going back to im only out a few $$ if something goes wrong). If u absolutely need high quality this probably isnt the app for you - especially for all those complaining about electronics... seriously really?! - dont blame them when your expectations of highest quality at the cheapest price dont come through. And there are thorough descriptions of exactly what you get in your order - make sure to read the description well dont just go off the picture

Date of experience: March 5, 2017
Canada
1 review
5 helpful votes
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A couple of days after my items were to arrive i sent an email to see when I could expect to receive them. The response was that they checked my order, decided to cancel my order, and would be refunding me. I did not ask for my order to be canceled. When I tried to discuss my frustration, I emailed customer support. I only received seemingly form emails in return that did not address my questions and frustrations. They also did not help me sign onto my account that I was not able to sign onto because it said my email was invalid. Calling the company... you can't speak to anyone! Don't count on receiving your order. Very unreliable and pitiful customer service!

Date of experience: March 5, 2017
New York
1 review
1 helpful vote
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LOVE WISH.COM!
March 5, 2017

I have ordered many items from Wish and everything has been perfect! The first thing I ordered were suspenders for costumes I make. I didn't realize they came with bow ties, so at $2 each it was a great value and quality of suspenders and ties are excellent - as good as a $15 or $20 set and they arrived in about a week! Mostly everything else I ordered were craft and sewing items - most arrived very quickly - some took longer but received. Only 2 items never received and was promptly refunded! I highly recommend this site. I have not tried fashion or shoes yet but will review when I do. I also read complaints from people about being asked for pics of credit cards. I use paypal to pay for items so there is no need for credit card info - makes for smooth and secure transaction.

Date of experience: March 4, 2017
GB
1 review
5 helpful votes
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Scam!
March 4, 2017

I've spent alot of money with this company and all the clothing is rubbish none of it fits its all made by cheap material I will never order again and you can't get in touch with them theres no complaints email address its degusting buyers beware

Date of experience: March 4, 2017
Louisiana
1 review
3 helpful votes
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I order 3 items, watch, wallet, and mobile,
45 days over still I have not received.
When I am seeing order history listed only two items, also delivery date changing every two weeks

Date of experience: March 4, 2017
Missouri
1 review
3 helpful votes
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I as well made orders on wish and got some error and a pop up asking me for a image of my
Credit card or bank statement. I removed all orders from the cart and closed my account with wish.

Date of experience: March 3, 2017
Delaware
1 review
11 helpful votes
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Was trying to buy a $1 item and instantly got an error message and told me to press the "contact customer service" button. After doing so, it asked me to verify my email and asked me to send a picture of either the credit card I was using or the bank statement to verify it was real... NO MERCHANT IS SUPPOSE TO DO THIS. Major scam. I'm actually disappointed because I really wanted that cute item.

Date of experience: March 2, 2017
Ann L.
New Jersey
1 review
4 helpful votes
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Never received my necklace , this is a scam. Sent 3 emails, they never respond.stay away from this site. I just want someone to respond to me.

Date of experience: March 2, 2017
Pennsylvania
1 review
4 helpful votes
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Ordered cell pho e accessories on xmas day recieved tracking number several days later. Tracking never updated, I contacted CS and was advised to wait an additional week. After that week and no update I contacted several more times and was ignored. After I threatened to file a dispute they offered a refund and failed to issue a refund. Disputed charge with my credit card. Scam artists pkease dont order from them! Save yourself the problems!

Date of experience: March 2, 2017
Texas
1 review
10 helpful votes
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I don't like to order online bcuz of the nightmares from ordering pass. Lol Well I thought I'll give it another chance. I shopped for about two hours. I made a small order to test the size, quality and appearance. I placed my order, paid and the nightmares begun didn't receive a thing. Now the nightmare begins. A few days later I decided to check in my order. Well, the company had no order. They found the free gift order that i paid $1 for just for shipping thanks for shopping with them. You know the next logical question! SMHH I could only communicate with them by email. They sent the same letter thanking me for notifying them of the problem. It seems like a computer sending is issues the same letter asking for more info. After a week of no communication and bring sent the exact same response, I had no choice but cancel payment. The credit agent was also unable to get anyone. Thank goodness creditors realized online service is also the nightmare. Had no problem getting my money back. The bad thing is thier items looked nice and affordable. They caught my eyes and I went against one of my big rules. I ordered at least 20 items just to know how the sizes fit, quality and appearance compared to the pics.
I WOULDN'T RECOMMEND THEM TO MY THE GOOD, UGLY OR BAD PEOPLE! NOT EVEN MY ENEMY IF I HAVE ANY.
BAD BAD BAD ALL THE WAY AROUND! JUST TERRIBLE!

Date of experience: March 2, 2017
Australia
1 review
7 helpful votes
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Unable to contact
March 2, 2017

I received the wrong item. As requested, I tried to upload a photo of what I received but after 15 minutes the photo still hadn't uploaded I gave up, never to buy from this site again.

Date of experience: March 1, 2017
New Jersey
2 reviews
9 helpful votes
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Bad
March 2, 2017

Not good very poor communication and just all stay away from this site might seem good but it really isn't good at all

Date of experience: March 1, 2017