Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Wish

Wish

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wish?
grey stargrey stargrey stargrey stargrey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Canada
1 review
5 helpful votes
Follow Ann D.
Unfollow Ann D.
Share Review
Report Review

Awful! Don't sign up
March 16, 2017

I had the worst experience with Wish. It took almost 5 months for a couple things to arrive and when they did they were awful, not at all what they looked like in the pictures. I'm still waiting on a pair of shoes. I asked if I could just get a refund since it took 5 months and still nothing, they said I was past the date of a return? I haven't even received the product?

Date of experience: March 16, 2017
Ohio
1 review
6 helpful votes
Follow Earnestina L.
Unfollow Earnestina L.
Share Review
Report Review

Terrible
March 16, 2017

My account got totally lost and I emailed them several times and I keep getting a response of them wanting all this info when I have none! I can't get in to send tracking numbers and I never even got a confirmation in my email! Worse experience ever

Date of experience: March 16, 2017
North Carolina
1 review
4 helpful votes
Follow Breezy B.
Unfollow Breezy B.
Share Review
Report Review

TERRIBLE
March 16, 2017

Worst experience, ordered my package over a month ago and still haven't received it, and don't even have a tracking number.

Date of experience: March 16, 2017
Australia
1 review
5 helpful votes
Follow PHIL I.
Unfollow PHIL I.
Share Review
Report Review

Paypal payment was offered and then denied.
Discount timer cheats on the timing before order completes.
Product substandard and doesnt do what offered.
Product is different from what was pictured and described.
No support from WISH.COM unless you login.
IF you make the mistake of logging in, your email ID is passed/sold on to any amount 3rd parties.
No amount of emails support are specifically answered as per your requirements - JUST standard scripted email responses are sent.

Date of experience: March 15, 2017
Canada
1 review
3 helpful votes
Follow Jay K.
Unfollow Jay K.
Share Review
Report Review

WISH and GEEK told me my items would be coming in on March 8&9th and then gave me a alternative date since I decided I will wait. Then of course noooooo delivery. I ordered a tattoo kit from light in the box and I got it no long wait or trouble. I think I will use light in box. FU*K YOU WISH & GEEK..

Date of experience: March 14, 2017
West Virginia
1 review
6 helpful votes
Follow QN Q.
Unfollow QN Q.
Share Review
Report Review

I order lots of stuffs from wish. Then i received a note to that said there is something wrong with my user account and requested me to send the picture of my actual credit card to them. I do not know wish since this my first time so i did not send anything to wish. Now i went to check on my bank. They charged me for what i order and i do not know when i can get my refund back? If not where i can send the report to?

Date of experience: March 14, 2017
NL
1 review
4 helpful votes
Follow Dennis M.
Unfollow Dennis M.
Share Review
Report Review

It's a scam
March 14, 2017

This company sells junk. Anything worthwhile just does not arrive. They don't refund the money. Avoid them at all costs

Date of experience: March 14, 2017
Sweden
3 reviews
6 helpful votes
Follow Wilson W.
Unfollow Wilson W.
Share Review
Report Review

They were okay at the beginning, i knew the quality were crap since i don't really paid much. Now! They began to stealing from my credit card. Even though i don;'t buy any things. These peoples they are live without integrity. All they care was just " money"
I fell shame for them. 5000 years of history of what?

Date of experience: March 14, 2017
Nebraska
1 review
7 helpful votes
Follow Dave W.
Unfollow Dave W.
Share Review
Report Review

Orders take a very long time to receive but their refund policy is 30 days. After not receiving my items and choosing to wait because their tracking said the items were "on the way", I finally gave up and requested a refund. The response from wish was that "I" waited too long so they would be keeping my money and sending me nothing! This company will rip you off! Beware!

Date of experience: March 14, 2017
Massachusetts
1 review
5 helpful votes
Follow Pissed o.
Unfollow Pissed o.
Share Review
Report Review

All the items you see are NOT what you will get if you order from this site. So many reviews will state this but how I wish I had taken that advice. Shame on the idiots who run this website. Should be shut down.

Date of experience: March 14, 2017
Kansas
2 reviews
5 helpful votes
Follow Mohd K.
Unfollow Mohd K.
Share Review
Report Review

I have been shopping in www.wish.com for the past 2 years. My experience with them is positive.
They have some really good items with good quality and less price.
But make sure some items are of bad quality which you should avoid buying.
Customer support is excellent and they quickly respond to whatever concern you have.

5 stars from me

Date of experience: March 14, 2017
Canada
1 review
5 helpful votes
Follow Melanie B.
Unfollow Melanie B.
Share Review
Report Review

I orders a lot of stuff never recived anything and the 2 things out of the 10 that I did order was not what I order I order a ring they sent me a mouth guard like what the hell they need to be shut down WISH sucks

Date of experience: March 13, 2017
Germany
1 review
4 helpful votes
Follow eddie v.
Unfollow eddie v.
Share Review
Report Review

Wish is ridiculous!
March 13, 2017

I ordered a ring on January 31 and my ring still isn't here! They keep delaying the date it will be here! This app is Junk!

Date of experience: March 13, 2017
GB
1 review
3 helpful votes
Follow james l.
Unfollow james l.
Share Review
Report Review

Dog grooming glove
March 13, 2017

I ordered a dog grooming glove and paid for it they said it would be delivered by 3rd of march and it still has not arrived

Date of experience: March 13, 2017
India
1 review
2 helpful votes
Follow DIVEMM D.
Unfollow DIVEMM D.
Share Review
Report Review

wish.com has failed in delivering the item or making refund. There is no response even after complaining.

Date of experience: March 13, 2017
Pennsylvania
1 review
3 helpful votes
Follow Tina Y.
Unfollow Tina Y.
Share Review
Report Review

Never received items ordered and they only issued $5.51 refund when they owed me $16.53. Attempting to collect by issuing a paypal dispute

Date of experience: March 12, 2017
Georgia
12 reviews
19 helpful votes
Follow Vivian F.
Unfollow Vivian F.
Share Review
Report Review

Wish carries everything under the sun just about! I have ordered a ton from them mostly because of their great marketing. They reward you with discounts for buying. They notify you thru their app of new deals and rewards.

Keep in mind, most items as Asian size so usually order up a size or two. The prices are so low, as long as you keep this in mind, you will get some cool items. Not just clothes but tools, housewares, lots of unique kitchen gadgets.

Everything takes a while to get to you so just give them at least a full month the majority of the things show up. If it does not, just let them know thru their app or email and you get refunded really quickly.

I had to give them 5 stars for the great service and fun items and how they keep you coming back for more. Do not be turned off by reviews about small sizes and long wait times. Just realize it ahead of time and you will be happy what you can get for very little money.

Date of experience: March 12, 2017
GB
1 review
2 helpful votes
Follow Hannah P.
Unfollow Hannah P.
Share Review
Report Review

I ordered a bra and pants set from wish it came 2 weeks early, however it didn't look anything like the picture i ordered it a few sizes too big as i have seen it comes up small however it is still way too tight. My sister has also Ordered clothes which are nothing like the ppicture and come up way too small. Also they are very cheaply made. Some other things off there as well such as necklaces and home products which all arrived way before the date due and they are exactly as described. It is just ashame about the clothes.

Date of experience: March 12, 2017
Canada
1 review
7 helpful votes
Follow Debbie n.
Unfollow Debbie n.
Share Review
Report Review

Beware!
March 11, 2017

Do not shop from this site! I have ordered several things but have received none of it! They are complete scammers! Beware!

Date of experience: March 11, 2017
GB
1 review
4 helpful votes
Follow amj A.
Unfollow amj A.
Share Review
Report Review

I chose and paid for a leather and fur type jacket on the S Wish site in January, it arrived March only to find it was a completely different jacket NO similarity to the one i paid for. Furious I contacted Wish IMMED and still waiting for them to resolve the problem and for a refund I Only ever get a bog standard email from them whenever I contact them PLEASE PLEASE BEWARE DO NOT USE WISH AS YOU WILL WASTE YOUR MONEY MOST OF THEIR SELLERS ARE IN CHINA I WILL SAY NO MORE THAN THAT GOOD LUCK IF YOU DO USE YOU THEM YOUR GONNA NEED IT

Date of experience: March 11, 2017