Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It's not perfect, of course. Some items are really just junk but it's so cheap it's like a scratch off maybe it'll be good maybe not lol. Most of the time the things I order are great and come early. For a while though my items just never showed up and wish support always refunded everything no problem ever
The support team is actually really great
I love Wish, Home and Mama. I've only had a couple of items that I didn't receive, but was quickly refunded. I'm amazed at the quality of most of the items.
I will definitely be shopping like that again. It was so easy to find what i was looking for on line.
My shopping was easy to see and easy to pay and the items arrived either early or on time
The site is also easy to navigate and lits of choices
Which has a wonderful selection of products and the prices on most products are just terrific. The customer service is outstanding. Some items I've never received but that is postal problems I'm sure and tracking but I am very satisfied with shopping with wish.
I do all my Christmas shopping and Birthday shopping on Wish I have lots of friends and family ordering from Wish
Fairly good quality & great selection. It takes awhile for delivery sometimes, but are willing to give a refund if delivery takes too long
Apart from very slow postage times it's a good place to shop, and Lots of the sites do not allow for Australia Power Plugs for their goods
I love the prices on the items. Love how I could purchase more the one item because of the great prices. I also love how the different items are of different style. I love to be different.
I've been on wish for a few yrs.
I love it.
I Don't know why postage is always greater than at the checkout than what postage says on the product page.
Otherwise I'm a valued customer.
I find wish is 100% better than eBay.
Wish is the best! I always receive my products and when one looked like it wasn't coming I was refunded my money. Always a pleasure buying from Wish
I love Wish! I order stuff from there all the time! The shirt I wore to work today is one of 3 of the same shirt but different colors I've ordered from Wish.
Stop changing the price of an item based on the color, size of the item. You got me a couple times but not again.
Prices are amazing products are usually amazing but shipping takes for ever when the product actually comes
What can I say, I love Wish & Geek! They have unbelievable prices, often surprisingly quick shipping, & I never worry cause their customer service is wonderful!
This is an awesome web sit i see why everyone like this web site more there is so much on the site and it is decent in prices
Very quick and easy site. Very easy to navigate and awesome prices and customer service when I needed help
Wish is worth using. I have use wish for several months and have not been disappointed they stand behind the guarantee and always get back to you quickly.
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account