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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Best online shop
February 23, 2018

Customer service is amazing. I order regularly and have been very satisfied overall. Delivery can be long at times, but you are always covered if you are not satisfied.

Date of experience: February 20, 2018
Canada
1 review
0 helpful votes
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Excellent
February 23, 2018

I have been very impressed with the products and overall experience with WISH so far.
I will continue to shop as the prices are very reasonable as well.

Date of experience: February 20, 2018
Minnesota
1 review
0 helpful votes
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Pay attention
February 23, 2018

As long as one pays attention to the details of what one buys. And is a smart shpper, then its all good. Im kind of addicted to ur great deals. And am getting better at the sizing differences. Im getting better at choosing what will fit best..

Date of experience: February 20, 2018
Missouri
2 reviews
0 helpful votes
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It is not the best. The charge a shipping fee for all the items. It also never accurate about arrival time. Sometimes item never arrive & it is very difficult to contact customer service. But some item are actually worth it.

Date of experience: February 20, 2018
Brazil
1 review
0 helpful votes
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Adoro a variedade e o preço.
February 23, 2018

Muitas encomendas não chegam. Muitas mesmo. Compro muita coisa, diversos departamentos e adoro essa diversidade e o preço.

Date of experience: February 20, 2018
Puerto Rico
1 review
0 helpful votes
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Lo recomendaria a varias personas
February 23, 2018

Deberian mejorar la calidad de los articulo porque uno que otro me ha llegado roto y suerte que lo puedo arreglar pero me gustaria que mejoraran eso y el trato de los articulos porque por lo que veo se dejan llevar que el articulo lo venden barato y el trato en el manejo y envio no es el mejor que digamos porque como mencione antes se dejan llevar que es barato y lo tratan como si no valiera nada

Date of experience: February 20, 2018
California
1 review
0 helpful votes
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Fantastic
February 23, 2018

Everything I have ordered is just super. Quality is great. I just want to order everyday. I am telling everyone about Wish when I am asked where did you get that. I can't thank you enough.

Date of experience: February 20, 2018
NL
1 review
0 helpful votes
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The price is right
February 23, 2018

Not all products have the right quality. Some take ages to arrive. But hey, the price is right so who cares?

Date of experience: February 20, 2018
Maine
1 review
0 helpful votes
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Love this app!
February 23, 2018

I love this app! I order everything on this. Recommend it to friends. Happy with everything I order, Ive only had maybe 2 issues on the times Ive been using this app and ordering

Date of experience: February 20, 2018
Australia
1 review
0 helpful votes
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I ordered 2 chef knives, they did not arrive. I complained to Wish Customer Support and said they would send word to the supplier and asked if I still wanted the knives and I said yes and that I would wait, they didnt arrive! I again contacted support and said they would send the knives, so I again paid for 2 more knives and Support said as compensation they would reimburse the cost for the price of the knives and postage (to my knowledge this hasnt happened yet as Ive had no noteification) and that if those knives arrived please keep them as a show of their good faith! I am thoroughly disgusted! I then brought a 3 knive set from another company and the same thing has happened. The funniest thing is I told another Chef how good the knives looked so he purchased a 6 knife set and they were delivered within 2 weeks. I find this whole episode an expensive lesson, to make matters worse Wish notifications contacted me saying the 3 knife set had arrived and this pretty much was the straw that broke the camels back because Im home every day and these knives have not been delivered to me. I am talking to my wife and I am even going to contact the Ombudsman for Online purchases to see if I can get Wish shut down, so they cant trade in Australia. Im a simple person purchasing products from you in good faith, paid my hard earned cash in good faith and find Im being treated like a bit of dirt! I have now paid for 7 knives through Wish and as of yet not one has arrived!

Date of experience: February 20, 2018
Michigan
1 review
0 helpful votes
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Cheap, late and low quality
February 23, 2018

My items always end up being delayed and late and sometimes never show up. The first month or two of me using the app, items came before they were supposed to come. No my items come weeks after they were supposed to arrive. Not really satisfied but what can you do for a dollar item

Date of experience: February 20, 2018
Arkansas
1 review
0 helpful votes
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Wish that standard shipping could be faster and more tracking updates on all items and sellers other then that pretty good experience

Date of experience: February 20, 2018
New York
1 review
0 helpful votes
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I am still waiting for 2 eye shadows
February 23, 2018

The coats I ordered were too small. I am still waiting for 2 eye shadows brown and blue. I really hope I get them soon. I know they are coming from China but everything else came in a timely manor. These did not for some reason.

Date of experience: February 20, 2018
Colombia
1 review
0 helpful votes
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Satisfecho
February 23, 2018

Lo único que no me ha gustado, es que de 6 compras que he realizado, solo he recibido 3. He recibido el reembolso correspondiente, pero a veces dudo de que si pueda llegar algún producto que compró. Me gusta mucho la agilidad y el cumplimiento de servicio al cliente.

Date of experience: February 20, 2018
Oregon
1 review
0 helpful votes
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AWESOME
February 23, 2018

I love shopping on wish its great. I get what i want and doesnt take all that long to arrive in mail box

Date of experience: February 20, 2018
Illinois
2 reviews
0 helpful votes
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Timelnes of deliveries
February 23, 2018

I give 5 stars on the speed that the vendors get my shipments out of China but I wish that there was some way when shipments arrive in US they could get to my home quicker.

Date of experience: February 20, 2018
Japan
1 review
0 helpful votes
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The best shopping place I ever know!
February 23, 2018

Wish have alot of things and I am very happy to shop there. But the Point I get never last longer then a week so it sad to never get it used.

Date of experience: February 20, 2018
Nevada
1 review
0 helpful votes
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Not so happy with company
February 23, 2018

Many items are very poor quility and over priced and wish won't listen when we do tell them that businesses are over charging more. You buy a jacket it says 11.00 but you click the size you need and its 19.00. Switch and bait.

Date of experience: February 20, 2018
California
1 review
0 helpful votes
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Unhappy but still shop on wish
February 23, 2018

I never recevied my jacket... but wish did refund me and if it does show up which i don't look it coming someone stole it in the mail

Date of experience: February 20, 2018
Australia
1 review
0 helpful votes
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I just like the ease and speed at which I can look for interesting and fun things and see some new things along the way

Date of experience: February 20, 2018