Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I hope to have a better experience next time I shop on wish. I never received my watches TV's tablets nor laptops
Schade, das es T-Shirts immer nur bis Größe xl gibt, denn es entspricht nicht der europäischen Größe xl.
Good communication, just a little delay on delivering. A great website to buy anything and see new technologies. For my expierences the best cheap buying app
Cheap aluminum, found a lot of metal flakes in my finished product. Great idea poorly made. Would not recommend these products to anyone. Not worth the price n time waiting.
I have bought the SAME dress from THREE different merchants and yet ALL THREE TIMES the dress did not arrive. And WISH kept insisting that it was on its way. LIES! The tracking numbers were FAKE too! HORRIBLE EXPERIENCE! FRAUD!
Could be a little quicker with deliveries
And could tell people in Australia what cost is at time of purchase not after
Great prices good quality, like the easy way to shop have mostly what I'm looking for. Shipping could be faster on some items
The items I bought came after the estimated period of time indicated by the app. Even there's one I have not received yet, after 3 months. So I don't think I will buy again
I like Wish and the prices of wish goods but we have experienced many very late and many lost deliveries. Wish have intervened and refunded us which is great but the sellers need to get this problem fixed or Wish will lose many customers.
Half the items you purchase you never get and when you try and say you didnt get system tells you wait too get until... you no longer can ask for a refund seems like a scam now Ive lost hundreds be smart use eBay
All in All good quality! Support is exelent! I have bought many things inhere and is overall very happy with my buyings:-)
Im done buying anything they dont ship the right stuff, or not all of it, or it never arrived.
Ive bought several things but just cant depend on service.
I got tired of dealing with the other popular sites ("zee-Bay") for my purchases, often hit and miss with bad sellers.
Ive bought dozes of action figures From Wish, dealt with good vendors. I have been satisfied with every purchase.
1st things 1st. Cheap items that brake way to fast. 2nd. Electronics that burn your other electronics. And last but not least... You sit there and wait for items that never get to you. I hope others don't go through the same issues that I have!
Bin sehr zufrieden mit wish! Bietet viele alternative Produkte zu den originalen. Günstig und schnell im Versand.
I am totally satisfied with the service they arrive quite fast and when I need to return something or a refund the answer is immediate.
Todo de diez! Muy buen servicio. Todo llega a tiempo y bien protegido. Siempre encuentro algo interesante en la app.
Ligemeget hvad bliver jeg mødt af god service, det er jeg yderst tilfreds med. Det er også dejligt at kunne få pengene retur når et produkt ikke virker
Didn't get one of my package I want know where my package so I be satisfied when I. Package I really like that item and I want know where my package please please please please please please please please please please please please please please please
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account