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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Illinois
1 review
2 helpful votes
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I've waited for this day
June 15, 2018

I cannot express to you how much Wish sucks! I've been a customer for over a year, but no more. They put up nice items, and then miraculously it's changed, or it just "gets lost". They do give refunds, but that's not the point. Or they will say, we're sorry the item doesn't match what you got.
I have gotten stuff I didn't order. And when corresponding with them. It's canned replies. It's never a real person. This I know for a fact. I could go on, but I won't.

Date of experience: June 12, 2018
New York
1 review
0 helpful votes
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I enjoy purchasing items on this app. I love the discounts on wish and the products. The shipment are usually on time and package are great sometimes.

Date of experience: June 12, 2018
Georgia
2 reviews
0 helpful votes
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Very Satisfied
June 15, 2018

Ive only had 1 item that I ordered that I never received, but I contacted Customer Service and received a prompt refund!

Date of experience: June 12, 2018
Jamaica
1 review
0 helpful votes
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Not a bad site to shop from
June 14, 2018

A little bit okay with the service provided. I would have rather that when we purchased from one supplier on the site that we could get the product at one time instead of separately.

Date of experience: June 12, 2018
Ohio
1 review
0 helpful votes
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Not happy
May 5, 2021

Super long wait for delivery. Estimated delivery date way way off. I will not be doing business with them anymore and make this the LAST SURVEY you send. I will not respond to any further communications!

Date of experience: June 12, 2018
Malaysia
1 review
0 helpful votes
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Fantastic products, great prices
June 14, 2018

The items may take longer to arrive, but they are worth the wait and the costs are fantastic. Not had any problems what's so ever.

Date of experience: June 12, 2018
Australia
1 review
0 helpful votes
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Size of clothing
June 14, 2018

Biggest challenge seem to be size of clothing. If you are selling to western countries, you need to review size's, i know i am not 5x large. But have purchased 5 xl, only to have them be to small. Brought a child shirt and i was the size of an adults. Please stop using so much plastic in you posted items. Other wise love the size heaps. I have brought heaps, keep up the great work.

Date of experience: June 12, 2018
California
1 review
0 helpful votes
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Love this place
June 14, 2018

I have been happy with everything I have ordered from here. And always tell people where I got the items when they say they like them.

Date of experience: June 12, 2018
Tennessee
1 review
0 helpful votes
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Beware of electronic purchasing
June 14, 2018

Considering the multiple purchases of computer tablets, laptops, dslr cameras and drones, not one of these have arrived. Either the store is bogus or someone is stealing them.

Date of experience: June 12, 2018
Texas
1 review
0 helpful votes
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Perfect retail therapy!
June 14, 2018

Its fun and exciting when you get a package in the mail! I love the huge selection and cheap prices and most items are well made. Spinning the wheel is fun and so are the daily deals!

Date of experience: June 12, 2018
Italy
1 review
0 helpful votes
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Lesperienza mi ha reso scontenta
June 14, 2018

Ho ordinato 12 articoli, dei quali ne sono arrivati solo 4. Il resto tutto perduto. Ho ricevuto il rimborso, ma non era quello che volevo il rimborso dopo un mese e mezzo di attesa. Mi dispiace ma non ordinerò più su Wish.

Date of experience: June 12, 2018
Canada
2 reviews
0 helpful votes
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Was Great
June 14, 2018

Would shop with wish again. Fast shipping and great products. Love all the stuff I can get. Thanks. Will buy from here again

Date of experience: June 12, 2018
Massachusetts
2 reviews
0 helpful votes
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Miss Disatisfied
June 14, 2018

I'm still waiting on 3 dresses, and you need to change the dress sizes. I'm in a size large and the large dresses I received are more like XS (extra smalls). I bought 9 dresses in all and 1 dress I ordered was a color I repeated. I'm waiting on 3 more dresses.

I'm very disappointed. Today 6/12/18 I just received the free ring I ordered when I first signed up.

Respectfully
Susan Bradeen

Date of experience: June 12, 2018
GB
1 review
0 helpful votes
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Poor customer service
June 14, 2018

I sent many emails about a few items not arriving way before each one's closing date which were ignored so I'm annoyed at the loss

Date of experience: June 12, 2018
New Jersey
1 review
0 helpful votes
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Cheap
June 14, 2018

Products are very cheaply made, have been very dissatisfied with what I have recieved with most of the products I even have just thrown them away

Date of experience: June 12, 2018
Illinois
1 review
0 helpful votes
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Shipping
June 14, 2018

As of late, I have had some issues with shipping. Wish is great about giving a refund but that usually doesnt really fix the problem. Because I then have to reorder the item and wait even longer for it to be delivered.

Date of experience: June 12, 2018
New York
1 review
0 helpful votes
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I have ordered a lot.
June 14, 2018

Only had problems with one thing I ordered. A refund was given promptly. I am still using wish a couple time a month. Very pleased.

Date of experience: June 12, 2018
Alabama
1 review
0 helpful votes
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Pleased
June 14, 2018

Ive been very pleased with all my purchases except one i will be shopping more in the future thank you wish

Date of experience: June 12, 2018
GB
1 review
0 helpful votes
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I dont think some sizes are accurate on ladies clothing An XXL garment is usually big enough for me but recently a garment ordered would only fit a size 16 not 20

Date of experience: June 12, 2018
Mexico
1 review
0 helpful votes
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Insatisfecha
June 14, 2018

Comencé a comprar entusiasmada por los precios y variedad de productos, pero a la fecha he comprado cerca de 15 cosas y solo he recibido 2. Muy decepcionada.

Date of experience: June 12, 2018