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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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I cannot express to you how much Wish sucks! I've been a customer for over a year, but no more. They put up nice items, and then miraculously it's changed, or it just "gets lost". They do give refunds, but that's not the point. Or they will say, we're sorry the item doesn't match what you got.
I have gotten stuff I didn't order. And when corresponding with them. It's canned replies. It's never a real person. This I know for a fact. I could go on, but I won't.
Ive only had 1 item that I ordered that I never received, but I contacted Customer Service and received a prompt refund!
A little bit okay with the service provided. I would have rather that when we purchased from one supplier on the site that we could get the product at one time instead of separately.
Super long wait for delivery. Estimated delivery date way way off. I will not be doing business with them anymore and make this the LAST SURVEY you send. I will not respond to any further communications!
The items may take longer to arrive, but they are worth the wait and the costs are fantastic. Not had any problems what's so ever.
Biggest challenge seem to be size of clothing. If you are selling to western countries, you need to review size's, i know i am not 5x large. But have purchased 5 xl, only to have them be to small. Brought a child shirt and i was the size of an adults. Please stop using so much plastic in you posted items. Other wise love the size heaps. I have brought heaps, keep up the great work.
I have been happy with everything I have ordered from here. And always tell people where I got the items when they say they like them.
Considering the multiple purchases of computer tablets, laptops, dslr cameras and drones, not one of these have arrived. Either the store is bogus or someone is stealing them.
Its fun and exciting when you get a package in the mail! I love the huge selection and cheap prices and most items are well made. Spinning the wheel is fun and so are the daily deals!
Ho ordinato 12 articoli, dei quali ne sono arrivati solo 4. Il resto tutto perduto. Ho ricevuto il rimborso, ma non era quello che volevo il rimborso dopo un mese e mezzo di attesa. Mi dispiace ma non ordinerò più su Wish.
Would shop with wish again. Fast shipping and great products. Love all the stuff I can get. Thanks. Will buy from here again
I'm still waiting on 3 dresses, and you need to change the dress sizes. I'm in a size large and the large dresses I received are more like XS (extra smalls). I bought 9 dresses in all and 1 dress I ordered was a color I repeated. I'm waiting on 3 more dresses.
I'm very disappointed. Today 6/12/18 I just received the free ring I ordered when I first signed up.
Respectfully
Susan Bradeen
I sent many emails about a few items not arriving way before each one's closing date which were ignored so I'm annoyed at the loss
As of late, I have had some issues with shipping. Wish is great about giving a refund but that usually doesnt really fix the problem. Because I then have to reorder the item and wait even longer for it to be delivered.
Only had problems with one thing I ordered. A refund was given promptly. I am still using wish a couple time a month. Very pleased.
I dont think some sizes are accurate on ladies clothing An XXL garment is usually big enough for me but recently a garment ordered would only fit a size 16 not 20
Comencé a comprar entusiasmada por los precios y variedad de productos, pero a la fecha he comprado cerca de 15 cosas y solo he recibido 2. Muy decepcionada.
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
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