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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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Fake products
September 4, 2021

I ordered some rings from this Wish Company there products are fake. They take pictures of the original product and publish it as there's. What they sale and send you is junk cheap fakes. Advice don't waste your time and money.

Date of experience: September 4, 2021
Wish C. — Wish Rep
over a year old

Hi Jim. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Oregon
1 review
0 helpful votes
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Minus five stars Wish. Need WISHSUCKS. COM
September 4, 2021

I will do anything to keep people from wasting their money at wish.com. I found a decent deal on an e-bike so I placed an order. I put it on my pedal credit card. I had an uneasy feeling and contacted wish throughout the transaction. Wish assured me that everything was okay that I would be getting my tracking number and my product in a very timely manner. I finally received my tracking number from UPS. So you UPS said my package was delivered on time at 1:30 on a specific day. I was home at 1:30 that specific day UPS never even dropped by. I contacted them the UPS representative said that the tracking number I gave them was a scam. I contacted wish to get a refund they led me in circles for so long with so many hundreds of emails that I missed every window to reconcile this problem. Wish shows me that they participated willingly in the scam. I'm filing reviews and complaints with every company I can find it will listen like this one. Wish know this, I will find a way to sue you and get my money back from you you rotten company. I highly recommend not doing business with wish.com.

Date of experience: September 4, 2021
Wish C. — Wish Rep
over a year old

Hi Kevin. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Kentucky
1 review
0 helpful votes
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Junky products
September 3, 2021

I ordered a phone through wish and other products and there never whats advertized. I wouldn't order nothing from them. They are robbers and thieves.

Date of experience: September 3, 2021
Wish C. — Wish Rep
over a year old

Hi Mark. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Florida
1 review
2 helpful votes
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Wish has improved a lot.
September 3, 2021

Wish has improved a lot. You can choose Wish select items very good quality products. The shipping time also has been improved.

Date of experience: September 2, 2021
Montana
1 review
0 helpful votes
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After reading some of the reviews on-line I decided to go ahead and purchase a couple of Christmas Presents. I purchased two Seiko Watches. Well as you can expect both watches were FAKE. Really nice fakes but fake all the same. I contacted Seiko and they sent me to their fraud Dept. I am in the process of packing the watches to send to them now as they are going to trade me a real one for the fakes and the receipts as I guess they want to follow up on who is ripping them off in China. The next problem was they tried to use my credit card a month after the purchase. The credit card company told me to stay off this website as this is a problem for them. In conclusion if a price is to good to be true, It Is. Wish is a website set up to help rip people off. Stay away or loose your money.

Date of experience: September 2, 2021
Wish C. — Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

New York
1 review
0 helpful votes
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Scam order
September 1, 2021

I ordered something two years ago from Wish and it never came in and also emailed them about it.
Of course they never got back to me. This time, I ordered shoe boxes and it didn't match the description of the picture. They're such a scam. They need to be closed down. I sent the package back. And UPS is opening up a claim because their address seems to not match the address on their package. Plus, the phone number is disconnected. Another fraud company.

Date of experience: September 1, 2021
Wish C. — Wish Rep
over a year old

Hi Sophie. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Colorado
1 review
0 helpful votes
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Sellers send items that somewhat resemble what you think you're buying, and Wish.com makes it impossible to get a refund. Spend your money at a flea market instead, at least then you know that you're buying garbage instead of being led to believe you'll get anything of quality. Gave them one star rating as negative five stars isn't an option.

Date of experience: August 31, 2021
Wish C. — Wish Rep
over a year old

Hi Bradley. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Sweden
1 review
0 helpful votes
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They have withdrawn money (SEK 1150. 9) WITHOUT me buying anything! Contacted them, but still no answer, you have to wait for MORE! Days! Contacted Klarna ("Klarna * wish com" on the bank statement), they reacted strongly and that is completely wrong! And said I have to make a police report and contact the bank - Wish is trying to cheat! SCAMMERS!

Date of experience: August 30, 2021
Wish C. — Wish Rep
over a year old

Hi Alexander. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

GB
2 reviews
0 helpful votes
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Fast delivery
August 30, 2021

I've just received my order and I'm really happy with it. I was sceptical because I ordered before I read the reviews, but I needn't have worried. The only thing I will say is that they are made of a stretchy material so they fit snugly. I was impressed with the speed of delivery.

Date of experience: August 30, 2021
New Zealand
1 review
0 helpful votes
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1 star is too generous
August 28, 2021

I've ordered a few items through them. Half of them never turned up. I went to complain and found out I wasn't eligible for a refund because I was outside the 30 days refund policy. This is very unethical, on the app it clearly shows that the items have not been delivered compared to my others.

Date of experience: August 28, 2021
Wish C. — Wish Rep
over a year old

Hi Suzanne. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

India
1 review
0 helpful votes
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Order not delivered
August 28, 2021

The worst experience shopping on wish, I had ordered a pair of shoe protection covers from rains 3 weeks back and paid online, since then I have not heard from them

Date of experience: August 27, 2021
Wish C. — Wish Rep
over a year old

Hi Rohit, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
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Scammers
August 27, 2021

They took my money without me ordering anything. And when I was going to canceled them saying I never placed it, I got a message saying my account is locked and I cant get products. So what the heck!
They took $70

Date of experience: August 27, 2021
Wish C. — Wish Rep
over a year old

Hi Rosemary. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Washington
1 review
0 helpful votes
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Product was clearly a counterfeit. Took over a month of back and forth to resolve with their support. Very disingenuous policy and they force you to remove any PayPal claims before they will consider a refund. Dishonest.

Date of experience: August 27, 2021
Wish C. — Wish Rep
over a year old

Hi Andrew. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Ohio
1 review
1 helpful vote
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Complete rip off!
August 27, 2021

No customer service! Your issues bill be returned with an automatic response. Never resolving your issue! I ordered and paid for 20 garlands for a wedding. I got 6. There response was I got my package! Asked for refund on the ones I didn't get. No resolution. Took my money and ripped me off! DO NOT BY ANYTHING would be my advice! Infuriating!

Date of experience: August 27, 2021
Wish C. — Wish Rep
over a year old

Hi Wilma, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Australia
1 review
0 helpful votes
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Scam, so not use
August 27, 2021

Ordered a few items which were supposed to arrive in three weeks, and two months down the track they didn't arrive. Refund requested.

Date of experience: August 26, 2021
Wish C. — Wish Rep
over a year old

Hi George. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
2 reviews
0 helpful votes
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Dishonesty in Pricing
August 26, 2021

I order a pair of MEN"S HARNESS BOOTS which showed the price of $25.00 on the picture of this product. In ordering the price changed to $ 55.00 an increase of 120%. I complained to Wish and their written answer was that prices change due to size and color which I felt was absurd.
After that I did a test on my original by ordering 2 different sized and 2 different colors. The same $25.00 went to $55.00 on eavh enquiry.
I then tried 6 other Harness Boots Sites and each and every one had a price change of at least a 100% increase. I then tried 3 Running Shoe sites and the same price increased happened.
Lastly I tried 2 clothing sites and strangely there was NO PRICE increase.
It is obvious that WISH is a very dishonest company, tries to b/s their way around complaints like they did with me and knowingly refuses to retract this false pricing practice.
As WISH is part of a USA Public Company I as an investor would now never consider buying their. Shares.
As a consumer I will never deal with them again for any product.

Date of experience: August 25, 2021
Wish C. — Wish Rep
over a year old

Hi Gary. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
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Scam
August 25, 2021

I had one of my orders not show up and when I asked for a refund they told me that I couldn't get one because it was past their 30 day window for return. I understand this timefram but I don't think that this should apply for items not received.

+6
Date of experience: August 25, 2021
Wish C. — Wish Rep
over a year old

Hi Terry. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

New York
1 review
0 helpful votes
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Purchase order # ******* aaea850ee5ab712e
Nearly impossible to exchange an item of clothing that is sized incorrectly. I have always worn a size L 36 waist. Pants received were no larger than a S/M. Did not fit. It is impossible to successfully process an exchange through their on-line system. You are required to attach at least one (1) photo of the item. Their system will not accept my photos irregardless of the format.

Date of experience: August 23, 2021
Wish C. — Wish Rep
over a year old

Hi Kenneth. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Arizona
2 reviews
1 helpful vote
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It's amazing how bad the customer service of this website is. Purchased an item that was deliver in the wrong size. Seller sent me a return label and I sent the package back. Item was received and they sent me an email telling me to expect a refund. Its been 2 months and dozens of contacts, but still no refund. No one can seem to figure out something so simple.

Date of experience: August 23, 2021
Wish C. — Wish Rep
over a year old

Hi Paul. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

GB
1 review
0 helpful votes
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Fake Scammers
August 22, 2021

Should be Jaguar not Jacuar
Fake, illegal and dangerous goods are being sold on the website Wish.com, a Which? Investigation has revealed. We bought six popular products from Wish.com with prices that looked too good to be true. These included a child car seat, two sets of headphones, a smartphone, a smartwatch and a wireless speaker. The wireless speaker arrived three months later than the estimated delivery date (too late to be included in our investigation) while the smartwatch didn't turn up at all. The other four products were either fake, illegal or dangerous.

Read more: https://www.which.co.uk/news/2020/08/fake-illegal-and-dangerous-products-sold-on-wish-com/ - Which?

Date of experience: August 22, 2021
Wish C. — Wish Rep
over a year old

Hi Lindsay. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!