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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

New York
1 review
1 helpful vote
Follow Mina R.
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I have bought several items from this site. All good quality. The shipping take a long time since it is from China but the products and the prices are amazing. The customer service is also very good. No complaints.

Date of experience: September 14, 2019
Illinois
1 review
2 helpful votes
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Never again
September 14, 2019

I ordered 3 shirts size Large and they are x-small. Very cheap material. Took weeks to arrive. I will never ever order clothes from them again.

Date of experience: September 14, 2019
Wisconsin
1 review
1 helpful vote
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I order multiple items they came in little packages all squished (silk flowers and crafts) bad quality wrong sizes and incomplete shipments I called contact customer service and they were unable to give me answers about the shipments after 2 months I'm still waiting for my refund

Date of experience: September 13, 2019
California
1 review
2 helpful votes
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One commentary said "you get what you pay for" with Wish. Actually, that isn't necessarily true. There is a very good chance you will not receive the product you ordered regardless of quality. Wish is a novelty at the moment but the very poor quality of product and service will eventually take a toll and Wish will be nothing more than passing trend. At the moment, however, it is sad that many hopeful customers are going to learn the hard way.

Date of experience: September 12, 2019
Poland
1 review
2 helpful votes
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Scam
September 12, 2019

I ordered powerbank 1 Month ago and instantly declined my order, i have no reply from "customer service", no refund yet

Date of experience: September 12, 2019
NL
1 review
17 helpful votes
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F****** scam
September 12, 2019

This is ridiculous I try to arrange the whole time via wish that I want my money back because I haven't received it yet. It has now been more than 3 months since I have had it. I try to talk to them, they say we send you on to a real person, I only get the exact same message sent back. I usually do not bother but this is more than 30 euros that I spend on this site and this makes no sense. I have never received a confirmation email or a medling that it has arrived. I want my money back and otherwise I have to take measures. I want to talk to a real person about it and not a f***** computer!

Date of experience: September 12, 2019
California
1 review
4 helpful votes
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Very poor
September 10, 2019

I never received my tv box paid 56 dollars for it very poor, customer service sucks $#*! they a scam I will never in life order nothing from them ever again I will be deleting this app, looks like to me they trying to rip people off so they can keep are money people do not order from them I repeat Do not order from them you won't get your money back or your items or you can't talk to a live human

Date of experience: September 10, 2019
Portugal
1 review
2 helpful votes
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Items never arrived
September 10, 2019

After 3 months the 2 items I bought never arrived. After they extended the arrival date, out of nothing, still got nothing.

The system they have of communicating with customers is a JOKE, only automated responses and the absolute worse is that I have refunded for 1/6th of the money wasted on this fraudulent site!

Date of experience: September 10, 2019
Canada
1 review
3 helpful votes
Follow Lyette L.
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Trying to get a refund since mid-august, call my bank, no credit issued.
No refund.
Poor customer service. You are talking to a machine.
SCAM.

Date of experience: September 9, 2019
Illinois
1 review
9 helpful votes
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Stupid "system"
September 6, 2019

For an unknown reason I've been blocked by Wish's system, according to an email. The stupidest is that they can't remove the block.

Date of experience: September 6, 2019
Canada
1 review
7 helpful votes
Follow Lynne M.
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Over a few years I have purchased items from Wish, always making sure nothing over $10 in case of problems. And up until now so far so good. I broke I own rule and ordered sneakers - wrong size - 6.5 instead of 8.5, useless. I reported this on their web site and received no response. I also could not find any reference to asking about a follow up update. I just found their 1-866 # on this site and called it. First it rang out, then I tried again. Amazing I guy answered, I told him why I was calling. The conversation went like this: "I need to return the shoes. He asked me how much I paid for them $19. He then said "You called the wrong number!" So I said "what do you mean"? Too late - he had hung up on me! Go figure.

Date of experience: September 5, 2019
New York
1 review
5 helpful votes
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Terrible customer service
September 4, 2019

I have been trying to get a refund for over 2 weeks. There is no way to talk to customer service. Keep getting a run around items ordered looked nothing like picture. Will never buy from wish again.

Date of experience: September 4, 2019
New York
11 reviews
21 helpful votes
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You get what you pay for.
September 6, 2019

Clothes all run extremely small. Electronics support devices like charger cords are hit or miss. Make up brushes, party favors and little gimmicky items are worth getting here because you can't beat the price. Just plan well in advance because shipping takes forever and is very unreliable. On the bright side, they are more than willing to refund money and / or resend upon request and the refund process is extremely easy.

Date of experience: September 4, 2019
North Carolina
1 review
4 helpful votes
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DO NOT WASTE YOUR MONEY! The quality is SO terrible! Nothing looks like the pictures. AND, if you wear an XS, you need to order a 5XL, and unless you're super short, it will still be too short to wear. I think their sizes must be in children's sizes, because even the sleeves are so small. If by some miracle, the shirt fit everywhere else, you couldn't fit your arms through. I literally couldn't get a small cucumber to fit through the sleeves. Six weeks later, I still haven't received everything. But, who cares? I already know that that it will be crap when/if I ever do finally get it. They count on no one willing to pay to ship the worthless crap back to China. I should have looked at the independent reviews instead of their fake reviews posted on their site. My bad. Won't EVER happen again!

Date of experience: September 2, 2019
Georgia
3 reviews
25 helpful votes
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Terrible cust serv
September 1, 2019

Purch a t shirt 3xl it came after almost 5 weeks. When it came would barley fit a 10 year old. I contacted cust service the stated largest size they had and i pay to ship back the shirt. And were not very nice about this then they e mail to say that if i change the poor rating they will refund my purch. This is not very honest they cheat and steal from you, very dishonest company stay away do not do business witthis co the are ripoff.

Date of experience: September 1, 2019
GB
2 reviews
23 helpful votes
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Ordered a pair of specs for £1.80 and they debitted my account for £287 after contacting customer support and applying for a refund they've locked me out my account total $#*!ing SCAMMERS!

Date of experience: August 30, 2019
Texas
1 review
7 helpful votes
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I ordered a few things and got a couple things free, I just paid the shipping.
*** Looked at my Bank Transactions and 2 charges of $41.00 & $77.00 was being changed to Me when I didn't order anything that expensive. I contacted my Bank and I complained about it to "Wish"... But they insist that I purchased items to the charge which I looked through all ml y orders and I received All my items and yet Nobody called Me from "Wish" to tell me that my Money was Returned to my account.
I keep getting the run-around from "Wish"... I guess "They don't give a $#*! about you!"... They have your credit card number and are giving themself a Bonus with Our Money!

Not very professional in managing our Money... Just like the Chinese... Always out to Rip off the Americans.

Date of experience: August 30, 2019
New Jersey
1 review
3 helpful votes
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After 2 months of trying, still not no success accessing my cart, ordering, or changing my profile due to technical difficulties. I have contacted customer service several times with no solution. I can't even close the account and remove my data.

Date of experience: August 29, 2019
Canada
1 review
2 helpful votes
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Scam
August 28, 2019

Yes last year i spend 50$ i never saw my order all ways when i request wish give me a credit i spend again money to buy your stupid thing untill now i never receive my order you guys a scameverrrrrr!

Date of experience: August 28, 2019
Canada
3 reviews
20 helpful votes
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When ordering items that are way below the cost of similar items in the stores near you, don't expect to get a Rolex Oyster for 4$ + 4$ shipping cost. The only items that I can buy at that price, are at Dollorama or some other dollar+ store... I received the smart bracelet last Friday and it works as well as advertised. Go check out jewellery store and ask for an inexpensive watch and they will show you a variety that may start at a few hundred dollars. Having had companies myself, there are always complaints, that are quite true and personal opinions. Just remember that if you want high or better quality, why are you buying a 4$ watch, ring or necklace? Don't get me wrong, in all my purchases, I had comments to give only 2 times for something that did not resist. Thanks Wish for being there. Thanks Mike.

Date of experience: August 28, 2019