WiseSalesReviews 87

I ordered a commercial back-pack blower. The web site said it was in stock. I immediately received an email confirming my order. Within two hours I received another email stating that my unit was in shipping and provided me with a UPS tracking number. Within 24 hours I received another email that my package had been picked up by UPS. That same day, I received an email from UPS confirming their receipt of the package and confirming the original tracking number. My package arrived two business days after my order was placed. Both UPS and Wise sent emails as to when to expect delivery. The blower arrived in good condition. Within 20 minutes I had the blower assembled filled with fuel and running. The unit worked perfectly. This was a no hassle purchase and could not have gone better and the unit price was excellent.

First of all, one star is too many for this sorry operation. However, given its definition, it's appropriate. DO NOT do business with these people! Pay the tax and go else where. On 6/27/13, I received a damaged $700 Honda lawn mower. After speaking with Dorothy, she asked if we could work out a deal for me to keep it, "Anything but sending it back to us." I got the impression they knew it was damaged the moment it was shipped. After several phone calls and emails, I received a return shipping label. (They never return phone calls or emails.) The lawn mower was received in their office on 7/9/13. A month later, my credit card company notified me that my card was suspended due to an unpaid balance. These idiots never credited my account. I spoke with Gary at Wisesales today (8/16) and he said they had "30 days to take action" and implied the box had not been open and inspected until today. He suggested that I should have read their policy. I asked if he could count, and he said he could. I asked, how many days had gone by since 7/9? He was speechless. I asked Gary if he was a God-fearing man, and he said, "God has nothing to do with this." Adding, "This is business." Absolutely amazing. What Bible does he read?

I placed an order for 15 Honda generators. The price was the lowest by far of any other dealer in the US. I paid my money and the product was shipped. It actually arrived ahead of schedule. The service i received was first class! These guys were great to deal with. I have a funny feeling that many of the negative reviews on this site are phoney. There are probably a lot of other honda dealers jealous of the great business these folks are doing. Today i am ordering another 15 generators

Chris Power

I ordered a Yamaha EF2400 two weeks prior to when I needed it. Their site claimed it was "In stock/immediate delivery." My charge card was billed immediately and the online status of my order said "In Shipping." Two days later, their site said, Hurry! Only three left. Ten days later, with no response to email inquiries I began calling. When I finally reached a rep, I was told that "all Yamahas were on back-order and should be in in 2-3 weeks and then would be shipped immediately. I canceled the order and was told it may take a few days for my card to be credited. Three hours after I canceled, I received an email stating my order had been shipped and included a Fed-ex tracking no. Considering their time zone, this took place after after normal business hours I might add. Fed-ex had no record of the shipment until later the following day. To not further tax my blood pressure, I decided to just throw in the towel and and accept delivery, which took place after the event for which I primarily ordered it. This was a rare case where I did not check independent rating sites before ordering, a mistake I will never make again. The Yamaha is fantastic. Wise Sales just sucks. I wouldn't buy a spark plug from these sleazy liars. BEWARE!

An awful customer service experience. I purchased a Honda lawnmower from a big box store but needed warranty work done on it. Honda's website listed Wise Sales as the closest authorized repair facility to my house so I brought the lawnmower in to get checked out. The first thing asked of me was if I bought it there, which was a fair question. After telling him no, he responded by telling me "I'll be honest with you, then. You're at the back of the line. The wait is about two weeks before I'll look at it.". He then goes on to say how their customers come first, and if I would have bought the mower directly from him, he'd put me at the front of the line. Now I'm all for taking care of your customers, but talking to a potential customer like that is not going to generate new business. Simply telling me it's a two week wait would have sufficed. If you want to tell a customer who bought a mower from you that they will get priority, that's fine too. I decided to get my mower serviced elsewhere...

This is a dishonest and sleazy company. Their website shows many items in stock... this is just a fantasy. Very little is in stock. Their business model is to debit your credit card immediately and then try to talk you into a more expensive model, or into something that they actually have in stock.
I've talked to Ed Zawalli, one of the owners, and Dorothy and Pat and just got lies and distortions. After ordering a $3000 Honda snowblower, and having my AMEX account drained of my money, and after six telephone conversations, and still no shipment, I decided to start an AMEX fraud proceeding against Wise Sales. Beware! Do Not Do Business With This Company!

I ordered a Little Wonder Edger on 3/8/2013. I read the reviews of the company which were mostly negative but, because of the low price I ordered anyway. I called rather than order online to check stock and because I was skeptical. I was told the item was in-stock and would ship that day. I was promised an invoice via e-mail. I did not receive an invoice so I called back. My e-mail address had not been entered correctly. They did then send an invoice. Expected ship time was three days

As of today, 3/14/2013, five business days later, still no edger. I called and was placed on hold for quite some time. Finally, I was told the edger would ship today and that it should arrive in two days. I am not holding my breath. This is a gift for my wife. Gotta love a woman who wants an lawn edger for her anniversary. Anyway, it is not likely to arrive on time which is disappointing.

So, order from these folk if you wish but, believe the negative reviews. Some people got lucky I guess. Their prices are good but prepare to be disappointed.

I bought a Honda HS1332TAS snowblower from this place back in May. When the snowblower arrived, it had a half tank of gas in it. That was my first red flag, so I put the blower in my shed, immediately drained all the gas out, and covered it with the Honda snowblower cover I ordered. I haven't even had a chance to really inspect the blower, 'til a week ago. That's when I noticed paint coming off of the fuel tank. I thought I may've been seeing things at first. But, upon closer inspection, there actually is paint missing on the fuel tank. Well, I called Honda first, they told me to contact the dealer. I contacted wise, and got someone called 'robert' on the line. After explaining the problem, he told me to contact Honda. So, after many back and forth calls to Honda, they told me the dealer would have to handle this.

At this point, I'm understandably frustrated by all the back and forth. When I call 'robert' back at wise, he pretends not to recall who I was, and to "refresh his memory". At this point, my irritation reaches its zenith, I truly couldn't believe the way I was and AM, being treated. I emailed 'robert', explaining how I have cell video proof of how the fuel tank got damaged. It looks like one of the wooden crate studs was lying flush up against the fuel tank, which is in the exact location where the paint is damaged. But, I got NO response to that email. The next day I called 'robert' to tell him about my sent email, and his response was an extremely rude, "yeah, I got it!"

After that conversation, he sent me an email stating, any/all future correspondence would be via email, and that once he heard back from Honda he would contact me. It's now been one week, and I've heard absolutely NOTHING! I'm extremely frustrated and disappointed by this situation. Neither wise, nor Honda, have worked with me to resolve this. I purchased this snowblower in very good faith, mainly due to Honda's reputation of being the best in snowblowers. Well, I hope the performance of the machine is tops, because customer service is absolute rock bottom.

If you're considering purchasing equipment from wise, please re-consider. Yeah, they're great to deal with, when they're taking your card number. But, once you have a problem arise, they're the most rude/obnoxious/unprofessional people you'd ever come across. If people are this miserable, why are they even in business?!?!?!

All I want is a simple resolution, NOT to be treated so rudely, as if my business means less than nothing!
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UPDATE: I received a replacement fuel tank in the mail from wise sales. That said, I wasn't contacted AT ALL prior to shipment. The box was sitting on my porch for at least a day, and it was raining. Even with the plastic bag that was covering the box, it was still pretty wet. When I opened the box, there was NO paperwork whatsoever. The fuel tank was wrapped in bubble wrap, but there was no gas cap, just the actual fuel tank. I find that a bit bizarre, to be honest. A fuel tank with no gas cap? I'm not completely satisfied, but I guess it's better than nothing.

"Awful! We ordered a generator before the Sandy storm and paid a huge amount to have it shipped overnight and they didn't even ship it out until three days later and it showed up a week later! They blamed Fed-Ex saying they lost a shipment because they didn't scan any of the boxes into the Fed-Ex system. Really? Do they think people are that dumb to believe that. When I told the lady from Fed-Ex what they said she laughed and said "no our workers are not allowed to leave without scanning every single box in". "I" not the company actually put a tracer on the package and come to find out that's why nobody could find it... THEY DIDN'T EVEN SHIP IT OUT YET! So needless to say it was a little to late when we already got hit with the storm and lost all of our food and had no power. I refused shipment when it finally did arrive and had it sent back for a refund. Also if you email them and want a response GOOD LUCK they never answer your emails. I emailed three times asking where the generator was and nothing! When I call they rush you off the phone and they say they will take care of your problem but the funny thing is they didn't even ask for my account number or order number... so how can they take care of it when they don't even know what order to take care of! WORST EXPERIENCE EVER! Telling you now BEWARE!
UPDATE: I just finally got a response as to when I will get my refund... TWO WEEKS... REALLY? It takes 14 days? Absolutely ridiculous. I have never had a company take 14 days it's always been three or less. So if you need your money back fast. Don't shop here! Had to dispute transaction with credit card company so I wouldn't get charged interest. Today is 8th business day since they received my return and still no refund. Credit card company will take care of it if I don't get it by 14th day... already been disputed!
BIG FAT ZERO!"

I ordered a Honda EU6500is generator( In Stock, according to web site and Dorothy, who took my order on phone) and some other items including liftgate and insurance totaling over $3800. 00 on Feb. 3rd. I decided to mail them a personal check to save the 2% and avoid using my credit card online. I was told the order would be placed "On Hold" for 7-10 bussiness days, however my check was cashed on Feb. 8th. After waiting 10 bussiness days I called Wise and talked with "Dorothy" to inquire when my order would ship? She told me the Honda generators were "now" on "back order" and Wise would have it by Feb. 26th. And would ship on the 27th. I called them Feb. 27th and was told 2-3 more days... 4 more days and still no email confirming my order has been shipped. I work hard for my money and hate to be told things that are not true. I'm hoping that they will send my generator or refund my money, but I will NOT order from them again.

The employees at wise sales are very rude and cannot be trusted. They are very nice when making the sale, but are not ready to follow up the promises. I bought 4 generators for my children with the understanding of returning them if not pleased. My total was $7,749.98. I talked with 2 employees that were so rude and told me if I returned 1, which I am keeping 3' they would charge me $468.00. They were too busy to listen to my view of the promises made when I bought them. I will never buy from them again and will share this story all over the web. Unhappy in alabama

Ordered a Briggs and Stratton ******* Generator after 2 months of research and searching after two separate weeks of no power in CT. The site product photo showed an older version and concerned me, but they said it was the newer model as I wanted, and it was as they said.
Originally ordered it from Drillspot because of the reviews, BUT Drillspot dropped the ball and Wise Sales was the only other supplier I found that had it in stock. They were excellent! Polite, helpful, and did everything they promised. Delivered by FEDEX freight as promised. I declined the "insurance", with no pushback from them. Would definitely buy from them again.

I bought and a Honda EU6500Si generator (top of the line), and a 10 circuit transfer switch kit ($4600. 00 total). They said I had to buy insurance and a liftgate service for $50.00 extra. OK I can deal with that I guess if it makes the process smoother and more efficient. They said it would be delivered in 1 week by Fed EX freight. Sure enough 1 week later Fed Ex (who did a wonderful job) showed up with my generator. I asked about the transfer switch since it was listed on the packing slip. The driver only had the generator. I called Wise sales ( specifically ED the owner) and he said " It will probably be there in a few days, as it is shipped separately. I waited a few days and no switch kit. I called back and talked to Gary who was my original salesman, and he said that they were back ordered ( red flag- why would they not tell you that up front) and had just come in and would be shipped out ASAP, and said he talked to the shipping dept. and made sure that my order would be expedited, and I would receive an Email with the shipping info. 3 more days nothing. Not even an Email. I call back again and I get a general office worker, and I ask if my order has been shipped and if I could get a tracking number. Her response was " I don't have access to that info, and we are so busy with calls because of the huge snowstorm out east I can't help you. I am sure your item has been shipped and you should be receiving an Email with shipping info." It has now been 3 weeks + since I placed my original order, and nothing. I had an electrician sheduled (6 weeks in advance to get on their schedule) to do the transfer switch install and of course nothing for him to install. I now have to wait until Dec. To get him back out to do the installation. I wonder if I will have my switch by then. Once these people get your money, they don't give a flyin' f #%^*# at a rollin' donut whether you get your stuff or not. Their prices are good and their sales people are fairly friendly for the most part, but you will be incredibly disappointed with the service, and all of the lies and deception tactics they use to cover up their lame and feeble attempt at being a legitimate sales operation. I does not get any worse than this. Run like hell away from these guys! Just another example of the weak and pathetic condition of our society as a whole, especially when it comes to taking pride in your work.

I can't say enough good things about this place. I was skeptical because the price was so much lower than other places. I'm glad I didn't see this bad reviews until after I had already received my item, or I might not have purchased it through them. I had absolutely no problems with them. The people on the phone were courteous. The process was quick and efficient. As I mentioned, the price was excellent (10% less than anywhere else I found). The item arrived 2 days after ordering it, and it is exactly what I ordered. New, and in proper packaging. The only negative (and it's a small one) is they charged me $14 for boxing and insurance. They didn't tell me they were going to charge me for that. I consider that a little shady, but that amount was insignificant compared to the cost of the generator I ordered. Overall, I am very happy.

Well I've been researching Zero turn mowers. The Timecutter series got great reviews. Found a GREAT deal with WiseSales. I was reluctant to spend so much over the internet, but the deal was too good to resist. Free shipping, Free tailgate service, 3 year 0% interest? No one locally could match it so I jumped on it! Their phone people were very helpful and the transaction went smoothly. 6 days later the mower arrived at my doorstep. The ABF driver even put it in my garage with his pallet jack! The hardest thing about this whole deal was getting the mower out of the crate! It was in great shape and ran flawlessly. Thank you for a pleasant experience!