WiseSalesReviews 87

I was told the Honda Eu2000i was in stock and that I would receive shipping/ tracking information along with a confirmation email. I received neither and after a week I called to inquire about the status. I was finally told on the third call that they did not know when my generator would ship so I canceled the order. 30 days later my debit card had not been refunded so I began another of series of calls which WiseSales responded to with another series of lies. Now 60 days later they have still not credited my debit card for the $999. They managed to charge my account immediately when placing the order but cannot seem to provide a refund even 60 days later. Michigan my belief is that they do this intentionally on all canceled orders after reading about so many cases similar to mine. The employees at WiseSales are either unethical, incompetent, or just lazy. Judging by the number of outright lies I suspect unethical. I contacted the Illinois Attorney Generals office and filed a complaint online, which I encourage everyone to do. Here is the link to the consumer complaint page https://ccformsubmission.ilattorneygeneral.net

4/10/2015 - Site showed the Honda EU2000i Combo Package in stock and available to ship. My credit card was charged.

4/13/2015 - Charge was posted.

4/21/2015 - Queried their "customer service", and was told it was "backordered".

5/5/2015 - Queried again, and was told it was backordered.

5/15/2015 - Queried again, and was told it was backordered until end of May. I told them to cancel the order, and requested a refund.

5/19/2015 - No sign of refund, tried calling, but phone line busy, so I sent email to their "sales" addee.

5/26/2015 - Continued to call from my cell, but the line was always busy. I called from another phone number and got right through. After extended time on hold, a surly man told me my refund was processed. He said it was processed on "Thursday". I asked him for the date, and he did double-talk. Finally pinned him down to 5/21/2015, but I received the confirmation email while on the line with him. Out of curiosity, I called back from the same phone number I reached them this morning, and now it's gets "number not in service". So, it looks like these $#*!-clowns block you to keep from contacting them.

Just like so many reviews on here, mine is very much the same. I ordered a Honda generator, they took my money and told me 2 weeks for delivery. 3 weeks later I called and they said end of week i would have my product! A week later I called and they said there was a back order and I should have received an email stating that (which I did not). Then I spoke with another person telling me to cancel which I did, they never processed the refund but told me it would be done within 72 hours, 8 days later I spoke with the manager and nothing had been done. I hope that people read these reviews and dont buy from them. They will blame all their issues on Honda, Port strikes, back orders, but never take one bit of responsibility! Be smart, Dont buy from Wise Sales!

I order a honda 7000 watt inverter generator. Was told it was in stock. Paid for it and 2 weeks its been one lie after another. This company is a joke and I will be reporting them to the BBB. Its false advertising and the people will answer the phone and they are so good at saying... I'm sorry! I wish I had read the reviews before I sent them $3999 because that was all of the money I had to start my buisness and now I guess its going to take me weeks to get my money back... even if I can. How does a company manage to rip people offlike this and get away with it. Reading all of these reviews have discouraged me even more now. Please do not buy anything from these people... for over 2 weeks I have talked to 6 different people including the manager Dorothy. She was nice and pretended to understand my frustration but she's just like the rest of the people there... a bunch of liars! Really needs rated a negative number but I had to chose 1 to leave my review

Ordered a Honda generator on March 28 and got my confirmation right away. That's where all communication from Wise Sales stopped. A week and a half later I called and was told it would ship early the following week and I would get an email stating it shipped. On April 17th, still no email and no generators on my door step so I called on April 17th. This time I was told it was shipping on April 21 or 22 and that I should've got an email telling about the delay. On April 25 I still haven't heard from them so I called again. This time I was told they were shipping in mid May! I cancelled the order.

To the guy that thinks the bad reviews are from competitors or whatever, consider this. You ordered 15, maybe the folks ordering in bulk Zaire getting prefferential treatment. In the meantime, I'm being told that my money has to be returned from "the county"?

I placed my order for the Honda 2000i & 2000i companion on 1-10-2015. My credit card was charged at that time for the full amount. I started calling about the order 3 weeks ago & have been lied to time after time. "No inventory", "my boss told me they will be shipped out today","its on the dock & will be shipped out today or tomorrow". Thats what I was told last friday, 2-13. Today, 2-17, I was told they were expecting the 2000i's to arrive today or tomorrow & my order would be shipped out. I suspect what they are doing is using our money instead of theirs to purchase the merchandise. That saves them a considerable amount of finance charge. Wise, in my opinion, has the worst customer service ever.

How can a company do this to customers and stay in business. Bought and payed for honda generator for $1020. 99 Dec. 14 2014. Called week later on Fri. They said would be shipped Tues. Wed. Know status on shipping call back they said was in a warehouse in had to go get them, they said will ship in three days, never shipped I called again they said bad weather. Never shipped I called they said Honda only shipped twenty five. Called first Dec. 29 they said just finishing up with Nov. Orders now I would get mine. Tslk with Lady Mrs. Dorthy twice very nice but still no generator and she really couldnt tell me when I would be getting it.So six weeks was long enough l called and cancelled my order. I payed buy pay pal. My wise sales acct. Status showed confirmation number for a refund all but of $18.73 less than what I had payed. But its Feb 14,2015 and still no refund. They kept this amount for AJUSTMENT FEES. FOR WHAT? Unbelievable I wouldnt buy my last breath of fresh air from these people. They told me lie after lie. I turned it a complaint, not item received to pay pal resoultion center to get all my $1020. 99 back every last dime. Their nothing what their ad says. Their name should be www.wiselies.com this review is all the honest truth I have a wittness.

Did just receive an email confirming the cancellation, finally. Now we'll see about the refund. However, the cancellation notice included my purchase price minus a $16.71 adjustment fee from GeneratorSite? Let me see if I understand correctly. They want to charge me because THEY were unable to fill an order? REALLY? I'm sure that they think I will just be happy to get back most of the money and will not pursue the matter. They are in for a surprise.

I can't even give them a star but I have to give them at least one to post a bad review--how messed up is that! This is ridiculous--can't cancel orders, orders take 3-6 months to be refunded to your credit card? This is absurd. This company needs to be shut down. I've had enough of their lies. HONDA SHOULD DISCONTINUE selling to them. Honda Generators are the best and they are cheaper but at this point cheaper is what you pay for. There's only 3 weeks of hunting season left and we needed a generator quick- told me 7-10 days that was more than a month ago and they haven't gotten any more in stock since then. I'm writing to the better business bureau and anyone else that I need to. This is a horrible company to do business with.

This place came highly recommended by a good friend. I placed an order for a honda generator EU2000i on November 24 for a Christmas gift. My card was charged on November 25. I was told it would ship out the following week. I have called in every week since then, with the same response of "it will get shipped out next week". Today I talked to Andy, who was the worst customer service person ever. I asked to talk to a manager, and she refused to transfer me and instead suggested she would be "very glad" to cancel my order. I had not thought of canceling the order until she suggested it. Order cancelled. My 1000 purchase will go elsewhere. Thank you Andy, for your wonderful suggestion, and thank you WiseSales for hiring Andy. I would hate for her to be working for my company.

Ordered a Honda EU7000 inverter generator on 12/1/14. The web site said "in stock" and it still does to this day. They've never had them in stock. They charged my cc on 12/1/14, and I've called them 3 times since then for status, and every time they tell me "We sold more than we had, but it'll ship out next week." BS! After today's call, I called my cc company, disputed the charge (I thought companies weren't supposed to charge your card until it shipped), then called Wise Sales back and told them to cancel. They cost me $200, because 12/1/14 was the last day of the Honda promotion for $200 off. Yes, I'm mad, and I wouldn't recommend this company to anyone! Wise Sales is not trustworthy!

I ordered a Honda generator. Big mistake. At 1st they told me they were backordered and would have more in this week. I called at the end of the week and they said that it would be 3 more weeks. They had charged my credit card already. I cancelled the order and got a generator from generator depot instead w/ no problems (they are an authorized Honda dealer). Its been a month and still no refund form generatorsite.com ( a Wise owned co). I've been calling them almost daily to try to resolve this. I finally had to turn it over to my bank c/c dispute dept. What a headache.

One star is one too many. This outfit has terrible customer service. I ordered a Honda eu2000i generator three weeks ago and it still hasn't shipped even though they charged my credit card immediately. Their website said and still says that the generators are in stock. What a bunch of BS. That was three weeks ago. I've gotten nothing but the run around on the phone and they have not responded to e-mails. I'll never do business again with these folks.

I ordered 2 items, Earth Digger and Auger Bit. One arrived on time but the other turned out to be out of stock although the sales rep. Assured me both were available just before I ordered.

I called the company to give me status on the other item and was told they are still out of stock.

I had scheduled a plan to use this tool but had to cancel.

I felt misled by the sales rep.

I can not recommend WiseSales to other prospective customers.

Wisesales.com make phony sale on Ebay with free shipping, they ask people to make offer. So I made a reasonable offer on a dethatcher for $1250 and got accepted with an email confirmation. As an Ebay policy, once the offer is accepted I am obligated to buy the item and the seller has to sell it. Then I called their store in Chicago to see how long it takes to ship to Seattle. Usually people sale people answer the phone are nice but there was man so rude. He accessed to the Ebay and told me he has to rejectect it the offer because It cost more to ship the item to Seattle. Then he asked me to pay more for the item if I want it. I thought this is violate to the Ebay policy so I called the Ebay. Guess what? The Ebay said there is nothing they can do. Ebay wrote all kind of bull$#*! policy but don't apply to the sellers but the buyers.

Like the other buyer, one star for these wisesales guys are too much. I called to check for Honda snowblower in stock. The rep told me that we still had one left in the box. I asked him to set aside so I could come and pick it up in an hour. When I got to the store, I saw one sat on the floor for display with the tag sold. I assumed it was for me, but I did ask the sale rep for the one in the box. He told me that they just took it out from the box and set ready for me. The model I bought was with the electric startter but there was no power cord. He said it didn't come with it. Well, I believed what he told me. But I was skeptical when I got home, got on the internet to check other places. I found one place on the internet, much cheaper and the power cord came with it. This morning, I went out to start the snowblower. I checked it, It looked like this one was either been used or sat on display for along time. There was a lot of scratches. I called up the manager and told him that i needed to return it. He told me that he would charge me for 25% restocking fee. I was asking him that he gave me the display one or the one been used already. Why would he charge me for the fee... He is such an a. Ho. On the phone. I would not recommend anyone to buy anything from these people. Just take your money else where. Please take my advise... Thank you..