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Winni

2.4

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Winni Reviews Summary

The overall reputation of the company is significantly marred by consistent customer dissatisfaction, primarily stemming from poor product quality and unreliable service. Customers frequently report receiving damaged or incorrect items, with many expressing frustration over unresponsive and unhelpful customer service. Common complaints include delivery delays and misleading order statuses, leading to a perception of fraudulent practices. While some customers acknowledge the variety of products offered, the overwhelming sentiment reflects a lack of trust and a recommendation to avoid the service due to repeated negative experiences. This highlights a critical need for the company to enhance its customer support and product reliability.

This summary is generated by AI, based on text from customer reviews

service
202
value
200
shipping
193
returns
168
quality
191

We monitor reviews for authenticity

India
1 review
7 helpful votes
Follow Roushan J.
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I would like to thank the Winni Customer Support Team very much for a qualified employee like Neha Sharma / Sharma Neha who has helped me appropriately with immediate effect, due to which I am very happy with Neha Sharma and Winni's Customer Support Team,
We will always prioritize winni for such online shopping.
Thank U so Much Neha Sharma
For Neha i Give ******* Star for review

Date of experience: September 7, 2020
India
1 review
0 helpful votes
Follow Manish K.
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Quality and service
September 7, 2020

One of the best and amazing services I We ever experienced with winni. The customer service is too supportive ELIZA one of the executive help me out for the obsticals I was facing while placing the order. Thanks a lot ALIZA you doing a great job. Best of luck to winni and keep growing.

Date of experience: September 6, 2020
India
1 review
3 helpful votes
Follow Guddu K.
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Nice service
September 3, 2020

I have ordered cake and flowers delivered on time. Too much satisfied with the services of winni. Nice products. Thanks to Mannat for her assistant keep it up...

Date of experience: September 3, 2020
India
1 review
7 helpful votes
Follow Pooja D.
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I want to change my deliver time and Shilpa helped me out. Thank a lot!
It is a wonderful service..

Date of experience: September 3, 2020
Australia
1 review
0 helpful votes
Follow Pardeep S.
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Query solved by MANNAT
September 3, 2020

I received excellent service and a good quality product which helps to make a memorable moment for my family. Now I got the delivery it's extremely good and the product is same as shown on website. I will suggest it to my all friends and family members.

Date of experience: September 3, 2020
India
1 review
1 helpful vote
Follow ANIL K.
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Great Customer Support
September 2, 2020

The order process was very simple, the customer service representative 'Neerja was very prompt and supportive.

Date of experience: September 1, 2020
Canada
1 review
0 helpful votes
Follow Ramandeep K.
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Customer support
September 2, 2020

I am highly satisfied with the services provided by WINNI. Agent Shilpa is the best and expert in guiding new customers with full patience. I would definitely recommend this website to others.

Date of experience: September 1, 2020
India
1 review
1 helpful vote
Follow Sukhbir S.
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Quick Response
September 1, 2020

I m searching for delivery for my location PIN, and meenakshi help me out with her quick response. I didnt expect to get immediate response in early hours. Although delivery is not available but i m satisfied with the kind response.

Date of experience: August 30, 2020
California
1 review
1 helpful vote
Follow navpreet s.
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I forget to put massage on the cake i order and i talk to Shilpa to fix my issue. She just fix it in few seconds. Happy with her service. Keep up your good customer service shilpa. Thanks

Date of experience: August 29, 2020
India
1 review
1 helpful vote
Follow rahul k.
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Live support Shilpa
September 1, 2020

Hi, today i have ordered cake through online, while i enquire about my cake in live support, i did chat with Shilpa and she gave proper response to my question with very politely.

Thank you so much Shilpa for your team support.

Date of experience: August 29, 2020
California
1 review
1 helpful vote
Follow SHRIMANT P.
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Fraudster took away my Rs3446 and never delivered
I had ordered a cake, bamboo plant, hats and flowers for my Dad's 80th birthday since I am out of the country and cannot make it due to covid, these guys ruined it all, never delivered a single item nor are they refunding my money, the order total was Rs: 3446. I have written multiple times no use, have spent hours to chat with their agents. Covid has hit everyone that doesn't meant one gets to cheating... pathetic. I have ended up filing a Cyber fraud case with case # **************, i wished I could attach files here. And the order # was **************

Fraudster took stole my Rs 3446 and never delivered
Date of experience: August 29, 2020
India
1 review
1 helpful vote
Follow Vidus N.
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I ordered for choco fudge cake. The cake was delivered on time. Also I got gud response 4m Lavanya. She responded promptly in Live chat. Thanks Lavanya for ur kind support n thanks winni for delivering a delicious cake :)

Date of experience: August 29, 2020
Canada
1 review
1 helpful vote
Follow Nivi A.
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Good
August 29, 2020

This is the second time I am ordering through this website, they were quick to change the schedule because of lockdown. While I appreciate their customer care service I would be happy if the phone number they provided works.

Date of experience: August 29, 2020
India
1 review
2 helpful votes
Follow Sriram V.
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Good service
August 29, 2020

Excellent service. Very quick and easy. I didnt see an option to add a message for the cake. I pinged on the online chat. There was immediate response by customer service rep meenakshi and the issue was resolved within a minute. Would recommend this site to my friends and family (assuming the cake will be good)

Date of experience: August 29, 2020
India
1 review
1 helpful vote
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Good customer service
August 29, 2020

Thankyou Shilpa for guiding me. Your response to my message was very helpful. Found it very useful. Looking forward for more purchases.

Date of experience: August 28, 2020
India
1 review
1 helpful vote
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Superb
August 28, 2020

Thanks to shilpa mam... she helped to change the date of my order delivery... thanks for her kind support

Date of experience: August 27, 2020
GB
2 reviews
1 helpful vote
Follow Ashu S.
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Hopeless customer service! My friends told me not to purchase from 'Winni' but I just thought of giving winni.in a chance and placed my first order and till date i regret my decision.

Recently, I placed an order from winni.in and at the last moment when we are celebrating my niece bday, they sent half order and sent me a message saying that my order has been delivered. Because we were busy celebrating, i ignored the missing product of my order and complaint about this next day.

My complaint was not answer. I complaint again on their live chat and their representative left the chat without answering. I tried to get 3-4 and same protocol was followed (leave the chat) by their customer representative.

I do understand that we all are humans and maybe by mistake they did not deliver my half order but the behaviour and response i received from their customer service was pathetic.

My first (n last) experience with them was pathetic all because of their customer service. I should have listened to my friends about how horrible their customer service is. Lesson learned!

P.s. I do have the screenshots of my chat with their customer care to prove my case.

Thanks guys, and please be careful as one mistake from them can spoil your celebration.

Date of experience: August 27, 2020
India
1 review
1 helpful vote
Follow Nirmal J.
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Wonderful service
August 28, 2020

I rec excellent service. Which help to make a memorable moments for my family. Thanks for help. Silpa

Date of experience: August 27, 2020
India
1 review
1 helpful vote
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Lavanya
August 27, 2020

Superb service customer by the chat support executive.
I like the way she responded and help me with the situation to sort out.

Date of experience: August 26, 2020
Australia
1 review
1 helpful vote
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Amazing Job
August 25, 2020

Except for the delivery time confusion the work was done good and products were delivered on time. It was a surprise gift order to celebrate the birthday of my old long time friend.

Date of experience: August 25, 2020