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The overall reputation of the company is significantly marred by consistent customer dissatisfaction, primarily stemming from poor product quality and unreliable service. Customers frequently report receiving damaged or incorrect items, with many expressing frustration over unresponsive and unhelpful customer service. Common complaints include delivery delays and misleading order statuses, leading to a perception of fraudulent practices. While some customers acknowledge the variety of products offered, the overwhelming sentiment reflects a lack of trust and a recommendation to avoid the service due to repeated negative experiences. This highlights a critical need for the company to enhance its customer support and product reliability.
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I had few questions regarding cake delivery. Your customer service colleague Ms. Shivani provided a fast and detailed response.
The cake was ordered for a celebration but it was spoiled when they ate it. It was quite embarrassing and disappointing to send such surprise to a family. I tried to chat with the customer care and there is no response. The representative left the chat without answering and the number in your website is invalid.
With such a poor quality and customer service, I wouldnt use winni again.
I have a quick response from shivani and preet which help me better the better way to my requests and query thank you minni for your support
Thanku for making my day so special i just loved the products received special thanks to shivani mam..
Thank you... soo much winni to make my day soo special
Really appreciate your services and support of customer care department spcl thanks to Shivani mam.
Excellent dacoration and taste deleiverd by your team... Happy to shop with you... will visit you shortly..
It is really good you should try this to send gifts and cake even you and confusions regarding the delivery you can just chat with Shivani helped me. Thank you
I m happy with the assistance of Shivani Sharma... Thank you for resolving my queries... Keep up the good work.
Thanku soo much shivani mam for your grat help... I have tried many times no one helped as you did thanx again
Winning has great services.the cakes and flowers are really beautiful. Their products are fresh and hygienic.
The Winni cakes and flowers are really awesome. I used their services. There cakes and flowers are available at the reasonable prices on the website.
I have placed an order in morning. Before I ordered they said choose any cake then we will change your flavour and will be delivered in 2 hours. I am waiting for 12 hours and the delivery has not arrived yet... do not ever order on this company. They are dealing customer like a dog... staff even can't speak English... they don't understand and answer in different languages... i hate this place will never order again. They not deserve even 1 star... but i have no option to give them 0 star... bull$#*!
In today's fiercely competitive business environment, companies rely on the strength of their brands and the promises they offer. *******@winni Unethical false promises & practices to make sales is surprising rather shocking.
Your promise to customers sets their expectations on the quality of your products and services and gives them a feeling about your brand.
You did not deliver what you promised.
Excellent support from anju, Eagerly awaiting for delivery of the same.
I have a huge respect towards Winni two times i ordered cake to surprise my frnds.
My frnds are surprsied and very happy,
On time delivery,
Thank you Winni you make me and my frnds happy.
I will share u the some photos
Nyc business idea. Aditi help me out for guide the idea regarding business and I'm Impress by her confidence because I'm in business line last 15 years and i know how difficult to handle the client so. Big thanks for aditi who help me out...
Excellent support from customer care... They made my life easy with customized cakes. Eagerly awaiting for delivery of the same
Malti from customer support really helped in tracking the order and providing the status. Really thankful
Prompt delivery, amazing service and much more amazing products! Wanted to surprise someone and trust me... the person was thrilled with the surprise! Smile the cake was super tasty and flower were adorable! Thanks Poonam Mehra... keep this amazing work going! Smile love, super happpy customer!
I ordered for a cake on 17th sept to be delivered on 1st oct. I was very excited for the cake i chose ( fluttery butterfly). After ordering a cake for 6000/-, silly me wanted to read all the reviews and they were pretty bad!
I got scared whether my cake will be delivered or not.
IT WAS DELIVERED BUT A BIT LATE
Now I don't know whether i should thank them for atleast delivering on the same day ( because the reviews said otherwise) or i should complain because the cake didn't look like the one they showed. Hahaha!
Answer: They don't complete fraud. Never order from winnys
Answer: I thinks chocolate cake is very good with red velvet.
Answer: Yes, Winni delivered the same day as per the as a user. I Am grateful for winni.
Answer: After 4 hours
Answer: Hello Do i have sameday delivery in Madanapalle? What time before I need to order? Pin code: 517325
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