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Winni

2.4

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Winni Reviews Summary

The overall reputation of the company is significantly marred by consistent customer dissatisfaction, primarily stemming from poor product quality and unreliable service. Customers frequently report receiving damaged or incorrect items, with many expressing frustration over unresponsive and unhelpful customer service. Common complaints include delivery delays and misleading order statuses, leading to a perception of fraudulent practices. While some customers acknowledge the variety of products offered, the overwhelming sentiment reflects a lack of trust and a recommendation to avoid the service due to repeated negative experiences. This highlights a critical need for the company to enhance its customer support and product reliability.

This summary is generated by AI, based on text from customer reviews

service
202
value
200
shipping
193
returns
168
quality
191

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
Follow SanjayVidyagar V.
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I had few questions regarding cake delivery. Your customer service colleague Ms. Shivani provided a fast and detailed response.

Date of experience: October 30, 2020
Ireland
1 review
0 helpful votes
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Spoiled cake delivered
October 30, 2020

The cake was ordered for a celebration but it was spoiled when they ate it. It was quite embarrassing and disappointing to send such surprise to a family. I tried to chat with the customer care and there is no response. The representative left the chat without answering and the number in your website is invalid.
With such a poor quality and customer service, I wouldnt use winni again.

Date of experience: October 30, 2020
India
1 review
0 helpful votes
Follow Soma D.
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Assistance support
October 30, 2020

I have a quick response from shivani and preet which help me better the better way to my requests and query thank you minni for your support

Date of experience: October 29, 2020
India
1 review
0 helpful votes
Follow Arun C.
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Thanku winni
October 26, 2020

Thanku for making my day so special i just loved the products received special thanks to shivani mam..

Date of experience: October 26, 2020
India
1 review
0 helpful votes
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Thanks to shivani
October 26, 2020

Thank you... soo much winni to make my day soo special
Really appreciate your services and support of customer care department spcl thanks to Shivani mam.

Date of experience: October 26, 2020
India
1 review
0 helpful votes
Follow Lovish K.
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Excellent taste
October 22, 2020

Excellent dacoration and taste deleiverd by your team... Happy to shop with you... will visit you shortly..

Date of experience: October 22, 2020
India
1 review
0 helpful votes
Follow Ojashvi S.
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Extremely good
October 19, 2020

It is really good you should try this to send gifts and cake even you and confusions regarding the delivery you can just chat with Shivani helped me. Thank you

Date of experience: October 18, 2020
India
1 review
0 helpful votes
Follow Sheetal P.
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Happy with the order
October 12, 2020

I m happy with the assistance of Shivani Sharma... Thank you for resolving my queries... Keep up the good work.

Date of experience: October 11, 2020
India
1 review
0 helpful votes
Follow Loveleen S.
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Thanku soo much shivani mam for your grat help... I have tried many times no one helped as you did thanx again

Date of experience: October 10, 2020
India
1 review
0 helpful votes
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Nikhil reviews
October 10, 2020

Winning has great services.the cakes and flowers are really beautiful. Their products are fresh and hygienic.

Date of experience: October 9, 2020
India
1 review
0 helpful votes
Follow Rajmal K.
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Cakes and flowers
October 9, 2020

The Winni cakes and flowers are really awesome. I used their services. There cakes and flowers are available at the reasonable prices on the website.

Date of experience: October 8, 2020
Australia
1 review
1 helpful vote
Follow Abhishek A.
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Bad delivery service
October 7, 2020

I have placed an order in morning. Before I ordered they said choose any cake then we will change your flavour and will be delivered in 2 hours. I am waiting for 12 hours and the delivery has not arrived yet... do not ever order on this company. They are dealing customer like a dog... staff even can't speak English... they don't understand and answer in different languages... i hate this place will never order again. They not deserve even 1 star... but i have no option to give them 0 star... bull$#*!

Date of experience: October 7, 2020
India
1 review
0 helpful votes
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Comments
October 8, 2020

It was nice talking to you Shivani and great help to have all the details in short time just keep up the good work Shivani

Date of experience: October 6, 2020
India
1 review
0 helpful votes
Follow Rajat B.
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In today's fiercely competitive business environment, companies rely on the strength of their brands and the promises they offer. *******@winni Unethical false promises & practices to make sales is surprising rather shocking.

Your promise to customers sets their expectations on the quality of your products and services and gives them a feeling about your brand.
You did not deliver what you promised.

Date of experience: October 5, 2020
India
1 review
0 helpful votes
Follow sukanya D.
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Excellent support from anju, Eagerly awaiting for delivery of the same.
I have a huge respect towards Winni two times i ordered cake to surprise my frnds.
My frnds are surprsied and very happy,
On time delivery,
Thank you Winni you make me and my frnds happy.
I will share u the some photos

Date of experience: October 2, 2020
India
1 review
0 helpful votes
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Aditi nyc work done
October 2, 2020

Nyc business idea. Aditi help me out for guide the idea regarding business and I'm Impress by her confidence because I'm in business line last 15 years and i know how difficult to handle the client so. Big thanks for aditi who help me out...

Date of experience: October 2, 2020
India
1 review
0 helpful votes
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Birthday Cake Ordered
October 2, 2020

Excellent support from customer care... They made my life easy with customized cakes. Eagerly awaiting for delivery of the same

Date of experience: October 1, 2020
India
1 review
0 helpful votes
Follow Likhil P.
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Malti from customer support really helped in tracking the order and providing the status. Really thankful

Date of experience: October 1, 2020
India
1 review
0 helpful votes
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Happy customer
October 2, 2020

Prompt delivery, amazing service and much more amazing products! Wanted to surprise someone and trust me... the person was thrilled with the surprise! Smile the cake was super tasty and flower were adorable! Thanks Poonam Mehra... keep this amazing work going! Smile love, super happpy customer!

Date of experience: October 1, 2020
Australia
1 review
0 helpful votes
Follow Aayushi M.
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I ordered for a cake on 17th sept to be delivered on 1st oct. I was very excited for the cake i chose ( fluttery butterfly). After ordering a cake for 6000/-, silly me wanted to read all the reviews and they were pretty bad!
I got scared whether my cake will be delivered or not.

IT WAS DELIVERED BUT A BIT LATE

Now I don't know whether i should thank them for atleast delivering on the same day ( because the reviews said otherwise) or i should complain because the cake didn't look like the one they showed. Hahaha!

Date of experience: October 1, 2020